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Fiserv Research: Fintech Adoption Update on Consumer Expectations and Experiences

Fiserv | Dec 17, 2021

Fiserv quarterly consumer adoption report - Fiserv Research: Fintech Adoption Update on Consumer Expectations and Experiences

Our 2021 research looks at consumers’ relationships with fintechs. For purposes of this survey, we define “fintechs” as third-party apps or websites not affiliated with a bank or credit union.

Digital use increases fintech relevance:  More people choose to manage their money through mobile than ever before

Fintechs fill gaps:  People turn to fintechs for everything from crypto to credit checks

See:  New Mastercard Study: Majority of Canadian Consumers Embrace Open Banking

Data sharing concerns some people:  Gen Z and millennials are far more inclined than older generations to share financial information with a fintech

Fintechs are part of the financial experience:  Most people are willing to use a fintech for at least some types of financial services

Fintech sector awareness vs use - Fiserv Research: Fintech Adoption Update on Consumer Expectations and Experiences

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NCFA Jan 2018 resize - Fiserv Research: Fintech Adoption Update on Consumer Expectations and Experiences The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org

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