Mahi Sall, Advisor, Fintech-Bank Partnerships, Payments and Financial Inclusivity
January 25th, 2023
Mahi Sall is the CEO & Founder of FinXpair, a Berlin-based strategic advisory boutique firm focu[...]
Revolutionizing the Legal Function Through Legal Process Automation
Aug 29, 2023
Image: Unsplash/UX Indonesia, Workflow Automation
Legal process automation has ushered in a new era of efficiency and innovation across legal departments by liberating lawyers from being burdened with administrative and mundane tasks. Through automating routine processes through automating legal service delivery and document automation, legal professionals can redirect their energy towards higher-value activities that truly leverage their precious expertise. Automation takes care of routine tasks, allowing them to craft innovative legal strategies that require their specialized knowledge.
Efficiency Unleashed: The Power of Legal Process Automation Using Technology
Legal process automation refers to the use of technology and software to streamline and execute repetitive tasks and workflows, minimizing the need for manual intervention. This involves automating sequences of actions, often guided by a set of predefined rules, in order to enhance productivity, reduce errors and free up human resources needed for more complex and strategic work.
For legal teams seeking to transform their operations, embracing process automation is paramount. It acts as a catalyst for change, propelling legal departments into proactive partners that drive business objectives, while also fostering collaboration across cross-functional teams. In an era where innovation and agility are the cornerstones of success, embracing the power of automation isn't just advantageous; it's essential for legal teams aiming to lead the transformation of their processes and seize new opportunities.
At the core of legal process automation lies the indispensable role of technology. Technology is the driving force that transforms legal process automation from theory to reality, enabling seamless integration of automation tools into the legal workflow. This integration, in turn, empowers legal professionals to leverage their expertise, focus on strategic thinking and deliver exceptional value to clients and organizations.
The Legal Front Door: Improving Business-Legal Interactions
One such technological innovation in process automation is the concept of the ‘legal front door’ - a single point where the business goes to access services from the legal team. This portal serves as the digital touchpoint that bridges the gap between the greater business and the legal department through a combination of self-service and connecting with lawyers to handle their legal requests. The legal front door functions as an integral part of legal process automation by providing:
- Intelligent Intake & Triage: The legal front door automates the intake and triage process, meeting business users where they are from anywhere – Slack, Teams, email, etc. It guides users to self-service on things such as contracts, knowledge bases, risk management workflows, and automatically triages more complex requests to the right lawyer or stakeholder.
- Visibility on Legal Requests: The legal front door provides automated visibility and reporting on legal requests, which encompasses not only initial request tracking but also continuous monitoring of workflow progression. Comprehensive oversight of all requests yields critical legal insights, including:
- The duration required to fulfill a legal request
- The status of the request's workflow
- The requester's identity
- The present custodian of the workflow (which might extend beyond legal, spanning IT, procurement, finance, etc.)
- Greater Capacity for Lawyers: Through the utilization of the legal front door, incoming requests undergo automated triage, directing them to the most suitable lawyer or resource. Factors like capacity, request intricacy and expertise are taken into account during this process. Additionally, non-legal requests are seamlessly rerouted to relevant departments within the organization, eliminating the need for administrative efforts in capturing and assigning requests.
- Data-Driven Insights: The information gathered through the legal front door offers essential transparency into the flow of work and workload distribution within the legal team. This transparency facilitates data-informed decision-making and process enhancements, aids in substantiating resource requirements and enhances reporting capabilities to the business.
See: Frictionless Justice Promises a More Efficient, Accessible, and Equitable Legal Era
Conclusion
As demands from the business continue to fall on legal, process automation can unlock the true power of legal professionals to redirect their skills and insights to drive value. Through facilitating a process automation innovation such as the legal front door, it showcases how technology, when harnessed correctly, can become the cornerstone for transformation within the legal department.
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