Paul Schulte, Advisor, Banking and Financial Services
August 22nd, 2019
Paul Schulte is the Founder and Managing Editor of Shulte Research based in Singapore. Paul's roles[...]
Bank Customers Are Primed And Ready For Amazon
Forbes | By Gerard du Toit and Aaron Cheris | Sep 25, 2018
Amazon has built an excellent position for expanding into financial services. A new survey of 6,000 U.S. consumers, by Bain & Company in collaboration with Research Now, shows why. In the first direct comparison of customer loyalty for Amazon and US banks, consumers give Amazon a Net Promoter Score of 47, significantly higher than the 31 for regional banks on average, or 18 for the national bank average.
The battle for U.S. retail banking customers is intensifying as Amazon is expected to partner with a bank to offer a cobranded, mobile-friendly, checking-account-like product initially targeted to young adults. Amazon has many advantages: a high and rising frequency of purchasing, viewing, and reviewing interactions with customers; a full commercial relationship, including credit cards on file; integration into consumers’ digital devices; a paid membership program with 90%-plus renewal rates and the majority of U.S. households as members; and no major security breaches so far.
See: What Can Traditional Banks Learn From Fintech?
Our research suggests that Amazon can count on significant demand for basic banking services. Among Amazon Prime respondents (who pay an annual fee for such perks as free two-day shipping), 65% say they would try a free online bank account offered by Amazon, with 2% cash back on Amazon purchases, similar to the company’s cobranded credit card. Of Amazon customers who aren’t Prime members, 43% would try such an account. Even among people who don’t use Amazon for e-commerce purchases today, 37% would try.
For banks, the level of customer loyalty will likely serve as a leading indicator of defection. The more displeased consumers are with their bank, the more willing they are to consider Amazon. Among respondents who are already Amazon customers, those interested in banking with Amazon give the company a higher Net Promoter Score than those who aren’t interested. For respondents who don’t already have a relationship with Amazon, the more displeased they are with their bank, the more willing they are to consider Amazon.
The loyalty leader that isn’t Amazon
Despite its advantages, Amazon—and by extension, other technology firms—is by no means invincible. For example, perennial loyalty leader USAA has a Net Promoter Score of 79, compared with Amazon’s 47. USAA may have a unique customer base in its military community, but some of its characteristics are shared by other direct banks such as Ally, Schwab and Capital One 360. Many of the direct banks have simplified their product line and processes, saving consumers time and effort. USAA also provides access to a broader ecosystem of services, such as car buying. Direct banks appeal to digitally savvy individuals who prefer app-based banking services, and to those looking for more competitive interest rates and fees.
Related: Technology is the ‘most profound force bearing down’ on big banks, ex-Barclays boss says
Still, the threat from Amazon is real and imminent. Moving into basic banking would not only save Amazon on interchange costs, but also give it more direct influence and insight into customers’ finances and spending, rather than having banks as the intermediary. The bank account could become a platform for whole new range of services for a company that already has enormous reach among America’s most valuable banking customers. Our survey shows that Amazon customers control 75% of U.S. household wealth, with Prime subscribers controlling about 45% of wealth. Moreover, Amazon customers account for about 75% of the wealthiest households’ assets.
Continue to the full article --> here
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OSC | Release | Nov 19, 2019 TORONTO, Nov. 19, 2019 /CNW/ - The Ontario Securities Commission (OSC) is moving forward with more than 100 specific actions to reduce burden for market participants doing business in Ontario's capital markets. As these changes are made, individuals and businesses regulated by the OSC can expect to see enhanced service levels, less duplication and a more tailored regulatory approach. "The OSC has made major progress in reducing the burden for Ontario's market participants," says the Honourable Rod Phillips, Ontario Minister of Finance. "I want to commend Chair Maureen Jensen and her entire team for moving in short order to streamline regulations without compromising investor protection." The changes will make it easier to start, fund and grow a business in Ontario, and make Ontario's markets more competitive. While these initiatives will benefit businesses of all sizes, the OSC has carefully considered opportunities to benefit small and medium-sized companies, which make up nearly 70 per cent of those regulated by the OSC, and smaller registrant firms, which make up nearly a third of Ontario registrants. NCFA Advocacy on Burden Reduction: March 1, 2019: NCFA Submission to the Ontario Securities Commission on Regulatory Burden NCFA Letter to ...
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Bitcoinist | Christina Comben | Nov 13, 2019 Top 10 Crypto Trends This Year As CoinShares states at the start of the report, “knowledge is best when shared.” In order for the crypto industry to grow, “participants and outside analysts have to be able to identify, gather, and analyze data to tell the story of why this industry matters.” So, here’s what’s going on right now. 1. Macro Trends Are Setting the Stage for Bitcoin The report starts out by taking a look at the background of how we got to where we are today. It seems that a whole host of macro trends are combining to create the perfect storm for Bitcoin. In 2019, there is a growing disparity between rich and poor. Warren Buffet, Bill Gates, and Jeff Bezos own more than the bottom half of Americans. At the same time, there is increased automation in the workplace, rising political tensions and unrest in countries like Iran, Venezuela, and Hong Kong, and increasing social backlash against capitalism and big tech companies. See: Lock BTC, Get DAI: Lending Firm Bridges Bitcoin-DeFi Divide in Latin America This is accompanied by diminishing trust in banks and governments. More than 90% of people ...
Read More
Coindesk |Nathan DiCamillo | Nov 18, 2019 The Takeaway The research arm of payment card giant Visa has published a paper describing the development of LucidiTEE, a blockchain system for orchestrating sensitive data among multiple parties. For example, the paper outlines a system that would allow banks and fintech applications to share data without relying on intermediary data aggregators. While Europe has relied on legislation like GDPR to set standards for securely sharing customer data, US banks had to develop agreements with data aggregators. Visa, the world’s largest card payment network, has been quietly developing a blockchain system that could upend how banks transfer customer transaction data to consumer financial applications like Mint and Credit Karma. In a paper published by Visa’s research and development arm, researchers describe a system called LucidiTEE. It outlines a system for sharing sensitive personal data on a blockchain, crunching that data within a trusted execution environment (TEE) and using history-based policies to ensure that each of the parties receive an output of the computation. (The system’s name is a combination of TEE and the word lucidity). See: Visa Makes Its Second Investment Into a Crypto Startup The first application of LucidiTEE is sharing data ...
Read More
Investment Executive | James Langton | November 7, 2019 Vancity Community Investment Bank to acquire CoPower investment platform Toronto-based Vancity Community Investment Bank (VCIB), a subsidiary of Vancouver City Savings Credit Union, will bolster the bank’s impact investing capabilities by buying Montreal-based green investment platform CoPower Inc., VCIB announced Thursday. The transaction brings together a bank devoted to financing affordable housing with a platform that finances environmentally friendly projects through green bonds that are available to retail investors. Financial terms of the deal were not disclosed. VCIB says that the deal will enable it to expand its loan offerings to include clean energy and green building initiatives. At the same time, CoPower’s focus on creating impact investment products for retail investors will enable new funding sources for the bank. “Our mission has always been to move money for the clean energy transition. As a subsidiary of VCIB, we’ll be able to better serve the needs of clean energy developers while delivering a powerful range of investment products for investors looking to earn a strong return, and supporting projects that are green, inclusive and affordable,” said David Berliner, founder of CoPower, in a statement. See: ESG ratings are confounding. For CSOs, that’s good news Unlocking the Potential ...
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Green Biz | Joel Makower | Nov 18, 2019 "Smart beta." It’s a term of art on Wall Street, a blend of active and passive investing strategies that typically combine an underlying stock index with an investment manager’s savvy about a potential stock’s liquidity, volatility, momentum and other factors. The strategy is said to provide a risk/return profile that is more attractive than a singularly active or passive investment product. That nerdy financial term will be among those increasingly relevant to corporate sustainability execs — CSOs, for short — as the astonishing rise of environmental, social and governance, or ESG, factors takes hold in the mainstream investing world. ESG assets under management have grown the fastest among smart beta strategies — a compound annual growth rate of more than 70 percent over the past five years, according to a recent report from Bank of America Merrill Lynch. "The opportunity is also too big to ignore," the report's authors wrote. "Bank of America estimates that over the next few decades, equity investments aligned with ESG criteria could attract assets equal to the size of the Standard & Poor’s 500 index today." The S&P 500 in October had a market capitalization of ...
Read More
Betakit | Isabelle Kirkwood | Nov 18, 2019 Canada’s FinTech sector has seen steady growth in recent years, and there seems to be more on the horizon with increased collaboration between startups and incumbents, as well as the skyrocketing demand for emerging technologies. The latest findings from a Ernst and Young (EY) report suggest FinTech adoption in Canada has increased from 18 percent to 50 percent since 2017. “FinTechs are no longer seen as just disruptors to the traditional financial services industry, they’re sophisticated competitors.” “FinTech adoption has evolved significantly in Canada over the past two years alongside the evolution of customer priorities and the rise of money transfers and payments,” said Ron Stokes, EY Canada FinTech Leader. “FinTechs are no longer seen as just disruptors to the traditional financial services industry, they’re sophisticated competitors, ready to meet the changing expectations and needs of customers.” Despite this apparent growth, FinTech adoption in Canada still lags behind the global average. That same EY report found that only 50 percent of respondents in Canada were FinTech consumers, as opposed to 64 percent globally. See: Fintech Reports and Research To explore how Canada can start stepping up its game in FinTech, BetaKit spoke ...
Read More
CBC | Janyce McGregor | Nov 14, 2019 PM hopes to wrap up exploratory discussions, start negotiating ASEAN trade deal by spring Canada may not be in comprehensive trade negotiations with China, but a laundry list of outcomes from Prime Minister Justin Trudeau's hour-long meeting with Chinese Premier Li Keqiang on Wednesday hints at what may be accomplished even without official talks. Canada also hopes to start official negotiations on a trade agreement with the Association of Southeast Asian Nations by next spring, Trudeau told a working luncheon at ASEAN's annual summit in Singapore. "We are meeting on the heels of some very successful economic meetings in Beijing," Trudeau told Li, China's head of government, as the two were photographed ahead of the first meeting. "We will continue to talk in a frank and open way about ... issues that are important to people in both our countries." Trudeau stopped by the Singapore Fintech Festival on Wednesday to give a speech promoting Canada's tech sector, telling a packed room of about 400 attendees that 'we get the way the world is going.' (Adrian Wyld) See: Canada Update: Alberta Updates Crowdfunding Regulations but Where Does Canada Stand in the National Harmonization of Rules? What about ...
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Singapore Business Times | Natalie Choy | Nov 13, 2019 CEO of high-profile UK-based fintech says it's a 'no' for now, following extensive talks with potential partners AS THE deadline for digital banking applications creeps closer, high-profile payments fintech Revolut has closed the door to joining Singapore's digital bank landscape over high capital requirements, its top executive told The Business Times (BT). "Based on our initial analysis, it does not make sense to have a banking licence here because of the high capital requirements," said Revolut chief executive Nikolay Storonsky on the sidelines of the Singapore FinTech Festival and Singapore Week of Innovation and TeCHnology (SFF x SWITCH) conference. This comes even as the UK-based fintech has been in talks with "almost every single company" in Singapore that has mulled a digital banking licence, a Revolut spokesperson further told BT. See: Exclusive: Fintech firm Revolut to hire 3500 staff in global push with Visa The Monetary Authority of Singapore is accepting applications for up to five digital banking licences (up to two for retail banking, and up to three for wholesale banking) until Dec 31. An applicant for the digital full bank should meet the minimum paid-up capital of S$1.5 ...
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BIS | Agustín Carstens | Nov 14, 2019 Keynote speech by Mr Agustín Carstens, General Manager of the BIS, at the 55th SEACEN Governors' Conference and High-level Seminar on "Data and technology: embracing innovation", Singapore, 14 November 2019. Introduction It is a great honour to address this distinguished audience today. We meet against the backdrop of the Singapore Fintech Festival and the opening, here in Singapore, of one of the first three BIS Innovation Hub Centres. Singapore has positioned itself as a centre of innovation, research and development at the heart of the world's most dynamic economic region.1 The impressive achievements in fintech relate in no small part to the work of the Monetary Authority of Singapore (MAS) and Singaporean authorities in creating a solid public infrastructure to foster innovation. This morning, I will discuss the role of personal data in digital financial innovation. The use of new technology with such data holds great promise, but it also presents new and complex policy trade-offs, and a clear need for domestic and international policy coordination. I would also like to share some thoughts on how the work of the BIS can contribute to this debate. The value of personal data Personal ...
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Canadian Securities Administrators | Nov 12, 2019 Montreal and Singapore - Members of the Canadian Securities Administrators (CSA) have signed a fintech co-operation agreement with the Monetary Authority of Singapore (MAS). The members are the securities regulatory authorities in Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Québec and Saskatchewan. The agreement extends the work of the CSA Regulatory Sandbox Initiative and the MAS Fintech and Innovation Group. Notably, it includes a referral mechanism for innovative businesses, and will enhance and clearly define information-sharing between these jurisdictions. “This agreement with MAS will allow innovative businesses in Canada and Singapore access to new regulated markets,” said Louis Morisset, CSA Chair and President and CEO of the Autorité des marchés financiers. “Flexible regulatory environments with appropriate investor protection measures are best-placed to support the rapidly growing fintech industry.” “Singapore and Canada are no strangers in fintech collaboration. MAS and Bank of Canada had collaborated on a project to explore cross-border payments transactions on blockchain. This co-operation agreement will strengthen our co-operation between the 2 countries, specifically in developing innovative solutions for the securities sector,” said Sopnendu Mohanty, Chief FinTech Officer, MAS. The co-operation agreement exchange ceremony was held at the Canadian Pavilion ...
Read More
OSC | Release | Nov 19, 2019 TORONTO, Nov. 19, 2019 /CNW/ - The Ontario Securities Commission (OSC) is moving forward with more than 100 specific actions to reduce burden for market participants doing business in Ontario's capital markets. As these changes are made, individuals and businesses regulated by the OSC can expect to see enhanced service levels, less duplication and a more tailored regulatory approach. "The OSC has made major progress in reducing the burden for Ontario's market participants," says the Honourable Rod Phillips, Ontario Minister of Finance. "I want to commend Chair Maureen Jensen and her entire team for moving in short order to streamline regulations without compromising investor protection." The changes will make it easier to start, fund and grow a business in Ontario, and make Ontario's markets more competitive. While these initiatives will benefit businesses of all sizes, the OSC has carefully considered opportunities to benefit small and medium-sized companies, which make up nearly 70 per cent of those regulated by the OSC, and smaller registrant firms, which make up nearly a third of Ontario registrants. NCFA Advocacy on Burden Reduction: March 1, 2019: NCFA Submission to the Ontario Securities Commission on Regulatory Burden NCFA Letter to ...
Read More
Read More
Bitcoinist | Christina Comben | Nov 13, 2019 Top 10 Crypto Trends This Year As CoinShares states at the start of the report, “knowledge is best when shared.” In order for the crypto industry to grow, “participants and outside analysts have to be able to identify, gather, and analyze data to tell the story of why this industry matters.” So, here’s what’s going on right now. 1. Macro Trends Are Setting the Stage for Bitcoin The report starts out by taking a look at the background of how we got to where we are today. It seems that a whole host of macro trends are combining to create the perfect storm for Bitcoin. In 2019, there is a growing disparity between rich and poor. Warren Buffet, Bill Gates, and Jeff Bezos own more than the bottom half of Americans. At the same time, there is increased automation in the workplace, rising political tensions and unrest in countries like Iran, Venezuela, and Hong Kong, and increasing social backlash against capitalism and big tech companies. See: Lock BTC, Get DAI: Lending Firm Bridges Bitcoin-DeFi Divide in Latin America This is accompanied by diminishing trust in banks and governments. More than 90% of people ...
Read More
Read More
Coindesk |Nathan DiCamillo | Nov 18, 2019 The Takeaway The research arm of payment card giant Visa has published a paper describing the development of LucidiTEE, a blockchain system for orchestrating sensitive data among multiple parties. For example, the paper outlines a system that would allow banks and fintech applications to share data without relying on intermediary data aggregators. While Europe has relied on legislation like GDPR to set standards for securely sharing customer data, US banks had to develop agreements with data aggregators. Visa, the world’s largest card payment network, has been quietly developing a blockchain system that could upend how banks transfer customer transaction data to consumer financial applications like Mint and Credit Karma. In a paper published by Visa’s research and development arm, researchers describe a system called LucidiTEE. It outlines a system for sharing sensitive personal data on a blockchain, crunching that data within a trusted execution environment (TEE) and using history-based policies to ensure that each of the parties receive an output of the computation. (The system’s name is a combination of TEE and the word lucidity). See: Visa Makes Its Second Investment Into a Crypto Startup The first application of LucidiTEE is sharing data ...
Read More
Read More
Investment Executive | James Langton | November 7, 2019 Vancity Community Investment Bank to acquire CoPower investment platform Toronto-based Vancity Community Investment Bank (VCIB), a subsidiary of Vancouver City Savings Credit Union, will bolster the bank’s impact investing capabilities by buying Montreal-based green investment platform CoPower Inc., VCIB announced Thursday. The transaction brings together a bank devoted to financing affordable housing with a platform that finances environmentally friendly projects through green bonds that are available to retail investors. Financial terms of the deal were not disclosed. VCIB says that the deal will enable it to expand its loan offerings to include clean energy and green building initiatives. At the same time, CoPower’s focus on creating impact investment products for retail investors will enable new funding sources for the bank. “Our mission has always been to move money for the clean energy transition. As a subsidiary of VCIB, we’ll be able to better serve the needs of clean energy developers while delivering a powerful range of investment products for investors looking to earn a strong return, and supporting projects that are green, inclusive and affordable,” said David Berliner, founder of CoPower, in a statement. See: ESG ratings are confounding. For CSOs, that’s good news Unlocking the Potential ...
Read More
Read More
Green Biz | Joel Makower | Nov 18, 2019 "Smart beta." It’s a term of art on Wall Street, a blend of active and passive investing strategies that typically combine an underlying stock index with an investment manager’s savvy about a potential stock’s liquidity, volatility, momentum and other factors. The strategy is said to provide a risk/return profile that is more attractive than a singularly active or passive investment product. That nerdy financial term will be among those increasingly relevant to corporate sustainability execs — CSOs, for short — as the astonishing rise of environmental, social and governance, or ESG, factors takes hold in the mainstream investing world. ESG assets under management have grown the fastest among smart beta strategies — a compound annual growth rate of more than 70 percent over the past five years, according to a recent report from Bank of America Merrill Lynch. "The opportunity is also too big to ignore," the report's authors wrote. "Bank of America estimates that over the next few decades, equity investments aligned with ESG criteria could attract assets equal to the size of the Standard & Poor’s 500 index today." The S&P 500 in October had a market capitalization of ...
Read More
Read More
Betakit | Isabelle Kirkwood | Nov 18, 2019 Canada’s FinTech sector has seen steady growth in recent years, and there seems to be more on the horizon with increased collaboration between startups and incumbents, as well as the skyrocketing demand for emerging technologies. The latest findings from a Ernst and Young (EY) report suggest FinTech adoption in Canada has increased from 18 percent to 50 percent since 2017. “FinTechs are no longer seen as just disruptors to the traditional financial services industry, they’re sophisticated competitors.” “FinTech adoption has evolved significantly in Canada over the past two years alongside the evolution of customer priorities and the rise of money transfers and payments,” said Ron Stokes, EY Canada FinTech Leader. “FinTechs are no longer seen as just disruptors to the traditional financial services industry, they’re sophisticated competitors, ready to meet the changing expectations and needs of customers.” Despite this apparent growth, FinTech adoption in Canada still lags behind the global average. That same EY report found that only 50 percent of respondents in Canada were FinTech consumers, as opposed to 64 percent globally. See: Fintech Reports and Research To explore how Canada can start stepping up its game in FinTech, BetaKit spoke ...
Read More
Read More
CBC | Janyce McGregor | Nov 14, 2019 PM hopes to wrap up exploratory discussions, start negotiating ASEAN trade deal by spring Canada may not be in comprehensive trade negotiations with China, but a laundry list of outcomes from Prime Minister Justin Trudeau's hour-long meeting with Chinese Premier Li Keqiang on Wednesday hints at what may be accomplished even without official talks. Canada also hopes to start official negotiations on a trade agreement with the Association of Southeast Asian Nations by next spring, Trudeau told a working luncheon at ASEAN's annual summit in Singapore. "We are meeting on the heels of some very successful economic meetings in Beijing," Trudeau told Li, China's head of government, as the two were photographed ahead of the first meeting. "We will continue to talk in a frank and open way about ... issues that are important to people in both our countries." Trudeau stopped by the Singapore Fintech Festival on Wednesday to give a speech promoting Canada's tech sector, telling a packed room of about 400 attendees that 'we get the way the world is going.' (Adrian Wyld) See: Canada Update: Alberta Updates Crowdfunding Regulations but Where Does Canada Stand in the National Harmonization of Rules? What about ...
Read More
Read More
Singapore Business Times | Natalie Choy | Nov 13, 2019 CEO of high-profile UK-based fintech says it's a 'no' for now, following extensive talks with potential partners AS THE deadline for digital banking applications creeps closer, high-profile payments fintech Revolut has closed the door to joining Singapore's digital bank landscape over high capital requirements, its top executive told The Business Times (BT). "Based on our initial analysis, it does not make sense to have a banking licence here because of the high capital requirements," said Revolut chief executive Nikolay Storonsky on the sidelines of the Singapore FinTech Festival and Singapore Week of Innovation and TeCHnology (SFF x SWITCH) conference. This comes even as the UK-based fintech has been in talks with "almost every single company" in Singapore that has mulled a digital banking licence, a Revolut spokesperson further told BT. See: Exclusive: Fintech firm Revolut to hire 3500 staff in global push with Visa The Monetary Authority of Singapore is accepting applications for up to five digital banking licences (up to two for retail banking, and up to three for wholesale banking) until Dec 31. An applicant for the digital full bank should meet the minimum paid-up capital of S$1.5 ...
Read More
Read More
BIS | Agustín Carstens | Nov 14, 2019 Keynote speech by Mr Agustín Carstens, General Manager of the BIS, at the 55th SEACEN Governors' Conference and High-level Seminar on "Data and technology: embracing innovation", Singapore, 14 November 2019. Introduction It is a great honour to address this distinguished audience today. We meet against the backdrop of the Singapore Fintech Festival and the opening, here in Singapore, of one of the first three BIS Innovation Hub Centres. Singapore has positioned itself as a centre of innovation, research and development at the heart of the world's most dynamic economic region.1 The impressive achievements in fintech relate in no small part to the work of the Monetary Authority of Singapore (MAS) and Singaporean authorities in creating a solid public infrastructure to foster innovation. This morning, I will discuss the role of personal data in digital financial innovation. The use of new technology with such data holds great promise, but it also presents new and complex policy trade-offs, and a clear need for domestic and international policy coordination. I would also like to share some thoughts on how the work of the BIS can contribute to this debate. The value of personal data Personal ...
Read More
Read More
Canadian Securities Administrators | Nov 12, 2019 Montreal and Singapore - Members of the Canadian Securities Administrators (CSA) have signed a fintech co-operation agreement with the Monetary Authority of Singapore (MAS). The members are the securities regulatory authorities in Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Québec and Saskatchewan. The agreement extends the work of the CSA Regulatory Sandbox Initiative and the MAS Fintech and Innovation Group. Notably, it includes a referral mechanism for innovative businesses, and will enhance and clearly define information-sharing between these jurisdictions. “This agreement with MAS will allow innovative businesses in Canada and Singapore access to new regulated markets,” said Louis Morisset, CSA Chair and President and CEO of the Autorité des marchés financiers. “Flexible regulatory environments with appropriate investor protection measures are best-placed to support the rapidly growing fintech industry.” “Singapore and Canada are no strangers in fintech collaboration. MAS and Bank of Canada had collaborated on a project to explore cross-border payments transactions on blockchain. This co-operation agreement will strengthen our co-operation between the 2 countries, specifically in developing innovative solutions for the securities sector,” said Sopnendu Mohanty, Chief FinTech Officer, MAS. The co-operation agreement exchange ceremony was held at the Canadian Pavilion ...
Read More
Read More
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