David Durand, Advisor, Innovation and Advocacy
September 9th, 2020
David Durand, LL.L., B.Sc. chem., – Founder and Managing Partner of Durand Lawyers – Lawyer (Québec)[...]
Bank Customers Are Primed And Ready For Amazon
Forbes | By Gerard du Toit and Aaron Cheris | Sep 25, 2018
Amazon has built an excellent position for expanding into financial services. A new survey of 6,000 U.S. consumers, by Bain & Company in collaboration with Research Now, shows why. In the first direct comparison of customer loyalty for Amazon and US banks, consumers give Amazon a Net Promoter Score of 47, significantly higher than the 31 for regional banks on average, or 18 for the national bank average.
The battle for U.S. retail banking customers is intensifying as Amazon is expected to partner with a bank to offer a cobranded, mobile-friendly, checking-account-like product initially targeted to young adults. Amazon has many advantages: a high and rising frequency of purchasing, viewing, and reviewing interactions with customers; a full commercial relationship, including credit cards on file; integration into consumers’ digital devices; a paid membership program with 90%-plus renewal rates and the majority of U.S. households as members; and no major security breaches so far.
See: What Can Traditional Banks Learn From Fintech?
Our research suggests that Amazon can count on significant demand for basic banking services. Among Amazon Prime respondents (who pay an annual fee for such perks as free two-day shipping), 65% say they would try a free online bank account offered by Amazon, with 2% cash back on Amazon purchases, similar to the company’s cobranded credit card. Of Amazon customers who aren’t Prime members, 43% would try such an account. Even among people who don’t use Amazon for e-commerce purchases today, 37% would try.
For banks, the level of customer loyalty will likely serve as a leading indicator of defection. The more displeased consumers are with their bank, the more willing they are to consider Amazon. Among respondents who are already Amazon customers, those interested in banking with Amazon give the company a higher Net Promoter Score than those who aren’t interested. For respondents who don’t already have a relationship with Amazon, the more displeased they are with their bank, the more willing they are to consider Amazon.
The loyalty leader that isn’t Amazon
Despite its advantages, Amazon—and by extension, other technology firms—is by no means invincible. For example, perennial loyalty leader USAA has a Net Promoter Score of 79, compared with Amazon’s 47. USAA may have a unique customer base in its military community, but some of its characteristics are shared by other direct banks such as Ally, Schwab and Capital One 360. Many of the direct banks have simplified their product line and processes, saving consumers time and effort. USAA also provides access to a broader ecosystem of services, such as car buying. Direct banks appeal to digitally savvy individuals who prefer app-based banking services, and to those looking for more competitive interest rates and fees.
Related: Technology is the ‘most profound force bearing down’ on big banks, ex-Barclays boss says
Still, the threat from Amazon is real and imminent. Moving into basic banking would not only save Amazon on interchange costs, but also give it more direct influence and insight into customers’ finances and spending, rather than having banks as the intermediary. The bank account could become a platform for whole new range of services for a company that already has enormous reach among America’s most valuable banking customers. Our survey shows that Amazon customers control 75% of U.S. household wealth, with Prime subscribers controlling about 45% of wealth. Moreover, Amazon customers account for about 75% of the wealthiest households’ assets.
Continue to the full article --> here
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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AltFi | Daniel Lanyon | Nov 20, 2020 A boom in business banking has helped boost Starling Bank’s coffers. Strong momentum in new customer accounts and increasing revenues have prompted digital bank Starling to break even, according to a trading update for the three months to 31 October. Starling Bank, which was launched by Anne Boden five years ago, is the first ‘neo-bank’ to reach this milestone, the company said. In October Starling hit 1.42 million retail accounts compared to 827k, an increase of 71.7 per cent. Over the same period business accounts were the standout growth area with an increase of 245 per cent, from 74,000 to 256,000. Business accounts saw a 500 per cent increase in total deposits with the average amount held by SMEs also going up. Starling now has total customer deposits of c.£4bn. This has all helped Starling generate a positive operating profit of £0.8m for the month of October 2020, which represents £10.1m on an annualised basis. See: Neobanks Can’t Fight the COVID-19 “Flight to Quality” Investment Crowdfunding Advocates Join to Launch New Fintech Startup GUARDD in Move to Boost Secondary Markets for Exempt Securities In total Starling generated total operating income of £9m for the month of October 2020. This, it adds, translates to an annualised revenue ...
Read More
Crowdfund Insider | JD Alois | Nov 24, 2020 The exempt securities marketplace can be arcane and challenging to manage for entrepreneurs seeking to raise capital. The advent of online capital formation has helped to democratize access to capital as well as streamline securities offerings but hurdles do remain. A new startup co-founded by several prominent names in the investment crowdfunding industry seeks to facilitate secondary transactions for private securities. Sherwood “Woodie” Neiss, co-founder of Crowdfund Capital Advisors, Doug Ellenoff, Managing Partner of Manhattan law firm of Ellenoff, Grossman, and Schole, and Jim Dowd, founder and CEO of North Capital Private Securities, have joined to launch GUARDD: A Fintech designed to support secondary market trading for private company securities, including digital assets/tokens to facilitate compliance with both federal transparency requirements and state blue sky laws. According to a note from the company, GUARDD enables the necessary disclosure and dissemination of private company information for investors, regulators, and market participants. This allows issuers to comply with federal and state financial disclosure requirements related to the trading of private company securities in secondary markets, thus addressing a challenge regarding exempt securities that tend to be illiquid. Overall, more liquidity can help price discovery ...
Read More
Paul | Weiss | Nov 18, 2020 China’s competition regulator, the State Administration for Market Regulation (“SAMR”), issued a consultation draft of the Anti-Monopoly Guidelines on the Sector of Platform Economies (the “Draft Guidelines”) on November 10, 2020. This marks China’s first major step in formulating a comprehensive regime to regulate competition among platform businesses operated on the Internet (the “Platform Economy”) and signals SAMR’s changed regulatory priorities with a focus on anti-competitive behavior in the Platform Economy. The Draft Guidelines attempt to address perceived shortcomings in applying traditional antitrust analysis to the Platform Economy. SAMR has drawn upon the experience of regulators and academics in this emerging area and attempted to consolidate the lessons learnt in various jurisdictions. The Draft Guidelines set out in detail the considerations that may be taken into account and the defenses that may be available, providing some guidance to platform businesses on how to achieve compliance. See: China Stops Jack Ma’s $35 Billion Ant IPO From Going Ahead DOJ files antitrust lawesuit challenging Visa’s $5.3 billion acquisition of Plaid While the Draft Guidelines are brief in length, only 23 provisions in total, they are wide‑ranging in their scope. Rather than an exhaustive review of ...
Read More
The New York Times | Steven Lee Myers and Keith Bradsher | Nov 24, 2020 China’s leader, Xi Jinping, is pursuing a strategy to make the country’s economy more self-sufficient, while making other places more dependent on it than ever. After Australia dared last spring to call for an investigation into the origins of the coronavirus, China began quietly blocking one import after another from Australia — coal, wine, barley and cotton — in violation of free-trade norms. Then this month, with no clear explanation, China left $3 million worth of Australian rock lobsters dying in Shanghai customs. Australia nonetheless joined 14 Asian nations and just signed a new regional free-trade deal brokered by China. The agreement covers nearly a third of the world’s population and output, reinforcing China’s position as the dominant economic and diplomatic power in Asia. See: What to expect from Biden-Harris on tech policy, platform regulation, and China It’s globalization with Communist characteristics: The Chinese government promotes the country’s openness to the world, even as it adopts increasingly aggressive and at times punitive policies that force countries to play by its rules. With the United States and others wary of its growing dominance in areas like ...
Read More
Gowling WLG | Tara Amiri-Khaledi | Nov 24, 2020 As an entrepreneur trying to get your business off the ground, there are many factors to think about and the legal "stuff" may easily be forgotten. In this article, we touch on the top 5 considerations entrepreneurs need to think about when starting out. Term Sheets Once you have structured your business, you will have your idea tested (hopefully) and you will need capital. One typical way is to look for parties that will invest in start-ups such as angel or venture capital investors ("VC"). At this point, you will hear the term "Term Sheet" a lot. See: Debt vs. Equity Financing: Pros And Cons For Entrepreneurs 7 Types of Investors to Avoid Like The Plague When Trying To Raise Capital For Your Startup Convertible Debt vs. Equity: Which Is Right for Your Startup? At its simplest form a term sheet is a summary big picture document of key terms agreed upon between the entrepreneur and the VC in contemplation of a financing and will cover, at a minimum, "economics issues" (valuation of the company, i.e. how much money for what percentage of the company) and "control issues" (who will run ...
Read More
Bloomberg | Katie Roof and Scott Deveau | Nov 24, 2020 Private financial technology business Stripe Inc. is in talks to raise a new funding round valuing it higher than its last private valuation of $36 billion, according to people familiar with the matter. The valuation being discussed could be more than $70 billion or significantly higher, at as much as $100 billion, said one of the people, who asked not be identified because the matter is private. That would make it currently the most valuable venture-backed startup in the U.S., according to CB Insights. Stripe’s software, which competes with Square Inc. and Paypal Holdings Inc., is used by businesses to accept payments. According to its website, Stripe’s customers include Amazon.com Inc., Salesforce.com Inc., Lyft Inc. and Instacart Inc. See: Lightspeed and Stripe Partner to Launch New Payments Feature Stripe, the world’s most valuable private fintech company, is getting into lending The company has benefited during the pandemic with more shoppers turning to e-commerce. It’s gone on offense during the downturn this year, starting a card-issuing service for U.S. clients and agreeing to acquire a Nigerian startup to expand in Africa. Brother Founders Irish brothers John and Patrick Collison founded Stripe ...
Read More
Mayer Brown | Paul Forrester | Nov 18, 2020 In its recent report “Holistic Review of the March Market Turmoil” (Report), the Financial Stability Board (FSB) notes that “[t]he March [2020] turmoil has reinforced the need to better understand interconnections and amplification channels in the financial system and to consider the nature of vulnerabilities in non-bank financial intermediation (NBFI) in relation to the liquidity stress and the implications of central bank liquidity support, and draw lessons about overall resilience of the NBFI sector.”1 The Report also notes the need “for further work to increase the resilience of NBFI.”2 The Report also notes that “non-bank financial entities – comprising investment funds, insurance companies, pension funds and other financial intermediaries – have different structures and are subject to distinct regulatory frameworks within and across jurisdictions. Their asset share has increased to almost half of global financial assets, compared to 42% in 2008, due to both inflows and valuation increases. One factor behind this increase has been the growth of investment funds, whose assets have expanded from roughly US$21 trillion in 2008 to US$53 trillion in 2018.”3 See: OSFI launches consultation on technology risks in the financial sector (Deadline: Dec 15) The Report ...
Read More
GSMA | Nov 25, 2020 GROWING AND GLOBALISING 2019 marked a major milestone for the mobile money industry: the number of registered mobile money accounts surpassed one billion. Reaching the one billion mark is a tremendous achievement for an industry that is just over a decade old. The mobile money industry of today has a host of seasoned providers with a broad set of operational capabilities, a full suite of products and a global reach. With 290 live services in 95 countries and 372 million active accounts, mobile money is entering the mainstream and becoming the path to financial inclusion in most low-income countries. See: Task Force Analyzes Role of Fintech in Accelerating SDGs Mobile money services are available in 96 per cent of countries where less than a third of the population have an account at a formal financial institution. INCREASING USER TRUST AND RELEVANCE Overall growth in transaction values has been impressive in the past 12 months. Total transaction values grew by 20 per cent, reaching $690 billion in 2019, which means the industry is now processing close to $2 billion a day (over $1.9 billion). This growth and scale is a positive signal for the industry as ...
Read More
Silicon Public | Lisa Ardill | Nov 24, 2020 Learn how to kickstart your career in fintech and what to expect of the field from people working in it, from software developers to blockchain engineers. Wondering what it takes to carve out a career in fintech? It’s an industry going from strength to strength with plenty of choice. You can opt to work for a specialised firm, such as Revolut or Stripe, or in-house at wider companies like Accenture or Aon. And there are plenty of jobs up for grabs in the sector. Recent announcements across the island of Ireland include Transact’s 110 jobs for Limerick, Overstock’s plans for a new tech team in Sligo and Lightyear’s expansion in Belfast. If you’re hoping to take your own career down a fintech route, read on to learn from others in the industry. Who can pursue a career in fintech? As with any field today, it takes a village to make fintech work – and a diverse one, at that. Danny Buckley of EY, for example, started out in law before switching paths. See: AI Will Transform 500 Million White-Collar Jobs In 5 Years; Silicon Valley Must Help He’s now the company’s ...
Read More
Financial News | Will Hadfield and Emily Nicolle | Nov 20, 2020 There is now 'a greater urgency by institutional investors to not miss out — to invest some of their assets in bitcoin, because this time looks different' It may be hedge funds, rather than retail investors, that are driving this autumn’s rally in the price of bitcoin. And this time round, the institutional investors are buying exchange-traded products as well as the underlying cryptocurrency. A bitcoin ETP managed by Swiss issuer 21Shares is receiving creations — the equivalent of inflows — of as much as $3 million a day. In November last year, it took all month to attract the same amount of new money. See: Canada’s first public Bitcoin fund hits $100M mark Investors in bitcoin ETPs are overwhelmingly institutions, rather than individuals. “This is purely us targeting institutional investors,” Laurent Kssis, managing director at 21Shares, told Financial News. “Our business is focused solely on institutional investors’ mandate to add crypto to their portfolio strategies and we have not really touched the retail market yet.” Many institutional investors sat on the sidelines when bitcoin experienced its first dramatic rally in 2017 — the cryptocurrency surged to $19,783 before collapsing ...
Read More
AltFi | Daniel Lanyon | Nov 20, 2020 A boom in business banking has helped boost Starling Bank’s coffers. Strong momentum in new customer accounts and increasing revenues have prompted digital bank Starling to break even, according to a trading update for the three months to 31 October. Starling Bank, which was launched by Anne Boden five years ago, is the first ‘neo-bank’ to reach this milestone, the company said. In October Starling hit 1.42 million retail accounts compared to 827k, an increase of 71.7 per cent. Over the same period business accounts were the standout growth area with an increase of 245 per cent, from 74,000 to 256,000. Business accounts saw a 500 per cent increase in total deposits with the average amount held by SMEs also going up. Starling now has total customer deposits of c.£4bn. This has all helped Starling generate a positive operating profit of £0.8m for the month of October 2020, which represents £10.1m on an annualised basis. See: Neobanks Can’t Fight the COVID-19 “Flight to Quality” Investment Crowdfunding Advocates Join to Launch New Fintech Startup GUARDD in Move to Boost Secondary Markets for Exempt Securities In total Starling generated total operating income of £9m for the month of October 2020. This, it adds, translates to an annualised revenue ...
Read More
Read More
Crowdfund Insider | JD Alois | Nov 24, 2020 The exempt securities marketplace can be arcane and challenging to manage for entrepreneurs seeking to raise capital. The advent of online capital formation has helped to democratize access to capital as well as streamline securities offerings but hurdles do remain. A new startup co-founded by several prominent names in the investment crowdfunding industry seeks to facilitate secondary transactions for private securities. Sherwood “Woodie” Neiss, co-founder of Crowdfund Capital Advisors, Doug Ellenoff, Managing Partner of Manhattan law firm of Ellenoff, Grossman, and Schole, and Jim Dowd, founder and CEO of North Capital Private Securities, have joined to launch GUARDD: A Fintech designed to support secondary market trading for private company securities, including digital assets/tokens to facilitate compliance with both federal transparency requirements and state blue sky laws. According to a note from the company, GUARDD enables the necessary disclosure and dissemination of private company information for investors, regulators, and market participants. This allows issuers to comply with federal and state financial disclosure requirements related to the trading of private company securities in secondary markets, thus addressing a challenge regarding exempt securities that tend to be illiquid. Overall, more liquidity can help price discovery ...
Read More
Read More
Paul | Weiss | Nov 18, 2020 China’s competition regulator, the State Administration for Market Regulation (“SAMR”), issued a consultation draft of the Anti-Monopoly Guidelines on the Sector of Platform Economies (the “Draft Guidelines”) on November 10, 2020. This marks China’s first major step in formulating a comprehensive regime to regulate competition among platform businesses operated on the Internet (the “Platform Economy”) and signals SAMR’s changed regulatory priorities with a focus on anti-competitive behavior in the Platform Economy. The Draft Guidelines attempt to address perceived shortcomings in applying traditional antitrust analysis to the Platform Economy. SAMR has drawn upon the experience of regulators and academics in this emerging area and attempted to consolidate the lessons learnt in various jurisdictions. The Draft Guidelines set out in detail the considerations that may be taken into account and the defenses that may be available, providing some guidance to platform businesses on how to achieve compliance. See: China Stops Jack Ma’s $35 Billion Ant IPO From Going Ahead DOJ files antitrust lawesuit challenging Visa’s $5.3 billion acquisition of Plaid While the Draft Guidelines are brief in length, only 23 provisions in total, they are wide‑ranging in their scope. Rather than an exhaustive review of ...
Read More
Read More
The New York Times | Steven Lee Myers and Keith Bradsher | Nov 24, 2020 China’s leader, Xi Jinping, is pursuing a strategy to make the country’s economy more self-sufficient, while making other places more dependent on it than ever. After Australia dared last spring to call for an investigation into the origins of the coronavirus, China began quietly blocking one import after another from Australia — coal, wine, barley and cotton — in violation of free-trade norms. Then this month, with no clear explanation, China left $3 million worth of Australian rock lobsters dying in Shanghai customs. Australia nonetheless joined 14 Asian nations and just signed a new regional free-trade deal brokered by China. The agreement covers nearly a third of the world’s population and output, reinforcing China’s position as the dominant economic and diplomatic power in Asia. See: What to expect from Biden-Harris on tech policy, platform regulation, and China It’s globalization with Communist characteristics: The Chinese government promotes the country’s openness to the world, even as it adopts increasingly aggressive and at times punitive policies that force countries to play by its rules. With the United States and others wary of its growing dominance in areas like ...
Read More
Read More
Gowling WLG | Tara Amiri-Khaledi | Nov 24, 2020 As an entrepreneur trying to get your business off the ground, there are many factors to think about and the legal "stuff" may easily be forgotten. In this article, we touch on the top 5 considerations entrepreneurs need to think about when starting out. Term Sheets Once you have structured your business, you will have your idea tested (hopefully) and you will need capital. One typical way is to look for parties that will invest in start-ups such as angel or venture capital investors ("VC"). At this point, you will hear the term "Term Sheet" a lot. See: Debt vs. Equity Financing: Pros And Cons For Entrepreneurs 7 Types of Investors to Avoid Like The Plague When Trying To Raise Capital For Your Startup Convertible Debt vs. Equity: Which Is Right for Your Startup? At its simplest form a term sheet is a summary big picture document of key terms agreed upon between the entrepreneur and the VC in contemplation of a financing and will cover, at a minimum, "economics issues" (valuation of the company, i.e. how much money for what percentage of the company) and "control issues" (who will run ...
Read More
Read More
Bloomberg | Katie Roof and Scott Deveau | Nov 24, 2020 Private financial technology business Stripe Inc. is in talks to raise a new funding round valuing it higher than its last private valuation of $36 billion, according to people familiar with the matter. The valuation being discussed could be more than $70 billion or significantly higher, at as much as $100 billion, said one of the people, who asked not be identified because the matter is private. That would make it currently the most valuable venture-backed startup in the U.S., according to CB Insights. Stripe’s software, which competes with Square Inc. and Paypal Holdings Inc., is used by businesses to accept payments. According to its website, Stripe’s customers include Amazon.com Inc., Salesforce.com Inc., Lyft Inc. and Instacart Inc. See: Lightspeed and Stripe Partner to Launch New Payments Feature Stripe, the world’s most valuable private fintech company, is getting into lending The company has benefited during the pandemic with more shoppers turning to e-commerce. It’s gone on offense during the downturn this year, starting a card-issuing service for U.S. clients and agreeing to acquire a Nigerian startup to expand in Africa. Brother Founders Irish brothers John and Patrick Collison founded Stripe ...
Read More
Read More
Mayer Brown | Paul Forrester | Nov 18, 2020 In its recent report “Holistic Review of the March Market Turmoil” (Report), the Financial Stability Board (FSB) notes that “[t]he March [2020] turmoil has reinforced the need to better understand interconnections and amplification channels in the financial system and to consider the nature of vulnerabilities in non-bank financial intermediation (NBFI) in relation to the liquidity stress and the implications of central bank liquidity support, and draw lessons about overall resilience of the NBFI sector.”1 The Report also notes the need “for further work to increase the resilience of NBFI.”2 The Report also notes that “non-bank financial entities – comprising investment funds, insurance companies, pension funds and other financial intermediaries – have different structures and are subject to distinct regulatory frameworks within and across jurisdictions. Their asset share has increased to almost half of global financial assets, compared to 42% in 2008, due to both inflows and valuation increases. One factor behind this increase has been the growth of investment funds, whose assets have expanded from roughly US$21 trillion in 2008 to US$53 trillion in 2018.”3 See: OSFI launches consultation on technology risks in the financial sector (Deadline: Dec 15) The Report ...
Read More
Read More
GSMA | Nov 25, 2020 GROWING AND GLOBALISING 2019 marked a major milestone for the mobile money industry: the number of registered mobile money accounts surpassed one billion. Reaching the one billion mark is a tremendous achievement for an industry that is just over a decade old. The mobile money industry of today has a host of seasoned providers with a broad set of operational capabilities, a full suite of products and a global reach. With 290 live services in 95 countries and 372 million active accounts, mobile money is entering the mainstream and becoming the path to financial inclusion in most low-income countries. See: Task Force Analyzes Role of Fintech in Accelerating SDGs Mobile money services are available in 96 per cent of countries where less than a third of the population have an account at a formal financial institution. INCREASING USER TRUST AND RELEVANCE Overall growth in transaction values has been impressive in the past 12 months. Total transaction values grew by 20 per cent, reaching $690 billion in 2019, which means the industry is now processing close to $2 billion a day (over $1.9 billion). This growth and scale is a positive signal for the industry as ...
Read More
Read More
Silicon Public | Lisa Ardill | Nov 24, 2020 Learn how to kickstart your career in fintech and what to expect of the field from people working in it, from software developers to blockchain engineers. Wondering what it takes to carve out a career in fintech? It’s an industry going from strength to strength with plenty of choice. You can opt to work for a specialised firm, such as Revolut or Stripe, or in-house at wider companies like Accenture or Aon. And there are plenty of jobs up for grabs in the sector. Recent announcements across the island of Ireland include Transact’s 110 jobs for Limerick, Overstock’s plans for a new tech team in Sligo and Lightyear’s expansion in Belfast. If you’re hoping to take your own career down a fintech route, read on to learn from others in the industry. Who can pursue a career in fintech? As with any field today, it takes a village to make fintech work – and a diverse one, at that. Danny Buckley of EY, for example, started out in law before switching paths. See: AI Will Transform 500 Million White-Collar Jobs In 5 Years; Silicon Valley Must Help He’s now the company’s ...
Read More
Read More
Financial News | Will Hadfield and Emily Nicolle | Nov 20, 2020 There is now 'a greater urgency by institutional investors to not miss out — to invest some of their assets in bitcoin, because this time looks different' It may be hedge funds, rather than retail investors, that are driving this autumn’s rally in the price of bitcoin. And this time round, the institutional investors are buying exchange-traded products as well as the underlying cryptocurrency. A bitcoin ETP managed by Swiss issuer 21Shares is receiving creations — the equivalent of inflows — of as much as $3 million a day. In November last year, it took all month to attract the same amount of new money. See: Canada’s first public Bitcoin fund hits $100M mark Investors in bitcoin ETPs are overwhelmingly institutions, rather than individuals. “This is purely us targeting institutional investors,” Laurent Kssis, managing director at 21Shares, told Financial News. “Our business is focused solely on institutional investors’ mandate to add crypto to their portfolio strategies and we have not really touched the retail market yet.” Many institutional investors sat on the sidelines when bitcoin experienced its first dramatic rally in 2017 — the cryptocurrency surged to $19,783 before collapsing ...
Read More
Read More
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