Sue Britton, Advisor, Corporate Innovation & Partnerships
September 26th, 2018
Sue Britton is CEO & Founder of FGS (FinTech Growth Syndicate) – Canada’s leading FinTech innova[...]
Bank Customers Are Primed And Ready For Amazon
Forbes | By Gerard du Toit and Aaron Cheris | Sep 25, 2018
Amazon has built an excellent position for expanding into financial services. A new survey of 6,000 U.S. consumers, by Bain & Company in collaboration with Research Now, shows why. In the first direct comparison of customer loyalty for Amazon and US banks, consumers give Amazon a Net Promoter Score of 47, significantly higher than the 31 for regional banks on average, or 18 for the national bank average.
The battle for U.S. retail banking customers is intensifying as Amazon is expected to partner with a bank to offer a cobranded, mobile-friendly, checking-account-like product initially targeted to young adults. Amazon has many advantages: a high and rising frequency of purchasing, viewing, and reviewing interactions with customers; a full commercial relationship, including credit cards on file; integration into consumers’ digital devices; a paid membership program with 90%-plus renewal rates and the majority of U.S. households as members; and no major security breaches so far.
See: What Can Traditional Banks Learn From Fintech?
Our research suggests that Amazon can count on significant demand for basic banking services. Among Amazon Prime respondents (who pay an annual fee for such perks as free two-day shipping), 65% say they would try a free online bank account offered by Amazon, with 2% cash back on Amazon purchases, similar to the company’s cobranded credit card. Of Amazon customers who aren’t Prime members, 43% would try such an account. Even among people who don’t use Amazon for e-commerce purchases today, 37% would try.
For banks, the level of customer loyalty will likely serve as a leading indicator of defection. The more displeased consumers are with their bank, the more willing they are to consider Amazon. Among respondents who are already Amazon customers, those interested in banking with Amazon give the company a higher Net Promoter Score than those who aren’t interested. For respondents who don’t already have a relationship with Amazon, the more displeased they are with their bank, the more willing they are to consider Amazon.
The loyalty leader that isn’t Amazon
Despite its advantages, Amazon—and by extension, other technology firms—is by no means invincible. For example, perennial loyalty leader USAA has a Net Promoter Score of 79, compared with Amazon’s 47. USAA may have a unique customer base in its military community, but some of its characteristics are shared by other direct banks such as Ally, Schwab and Capital One 360. Many of the direct banks have simplified their product line and processes, saving consumers time and effort. USAA also provides access to a broader ecosystem of services, such as car buying. Direct banks appeal to digitally savvy individuals who prefer app-based banking services, and to those looking for more competitive interest rates and fees.
Related: Technology is the ‘most profound force bearing down’ on big banks, ex-Barclays boss says
Still, the threat from Amazon is real and imminent. Moving into basic banking would not only save Amazon on interchange costs, but also give it more direct influence and insight into customers’ finances and spending, rather than having banks as the intermediary. The bank account could become a platform for whole new range of services for a company that already has enormous reach among America’s most valuable banking customers. Our survey shows that Amazon customers control 75% of U.S. household wealth, with Prime subscribers controlling about 45% of wealth. Moreover, Amazon customers account for about 75% of the wealthiest households’ assets.
Continue to the full article --> here
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Wharton | University of Pennsylvania | Jan 16, 2019 Open banking, a collaborative model in which banking data is shared with third-party players, is expected to revolutionize the financial services ecosystem. For consumers, the opening up of banking data could mean better control over their finances. At the same time, the trend has also raised concerns over data privacy and security. In a conversation with Knowledge@Wharton, Jane Barratt, chief advocacy officer at MX, a Utah-based company that provides data to financial institutions and fintechs, talks about how open banking will impact legacy institutions as well as nimble startups. Knowledge@Wharton: What is open banking? What are some of the factors that have led to the opening up of banking data to make it shareable via secure APIs [application programming interface] with third parties? Jane Barratt: Over the past decade or so, we have seen open government and other open initiatives. There’s an expectation now of increased transparency. The idea of people sharing their data — their financial data — is not a new one. It’s happening, and it’s happening with methods that aren’t necessarily private or secure or transparent. People don’t really know where their data is going. Open banking is basically accessing the ...
Read More
Complancex | The Compliance Exchange | Jan 15,2019 HSBC has settled $250 billion (£194.15 billion) worth of forex trades using blockchain in the last year, it said on Monday, suggesting the heavily hyped technology is gaining traction in a sector until now hesitant to embrace it. The bank has settled over three million forex trades and made over 150,000 payments since February using blockchain, it said in a statement. HSBC would not give data on forex trades settled by traditional processes, saying only that those settled by blockchain represented a “small” proportion. Still, the data marks a significant milestone in the use of blockchain by mainstream finance, which has until now been reluctant to start using the technology at any scale. Blockchain is a shared database that can process and settle transactions in minutes. Originally conceived to underpin the cryptocurrency bitcoin, the technology does not require third-parties for checks and its entries cannot be changed, making it highly secure. See: IBM will use blockchain to prevent counterfeiting of Seagate’s hard drives Cybersecurity, Blockchain And The Industrial Internet Of Things Banks and other financial firms have invested hundreds of millions of dollars in the technology, hoping it will simplify and slash ...
Read More
Reuters | Pete Schroeder | Jan 14, 2019 The Office of the Comptroller of the Currency (OCC) and the Federal Deposit Insurance Corporation (FDIC) are exploring granting federal bank-like licenses to tech-driven firms that offer financial services, such as money transfers and lending. The plan is part of a broader push by President Donald Trump’s administration to boost small businesses and promote job growth. Federal licenses would allow fintech firms, which currently operate under a patchwork of state rules, to reduce their regulatory costs and expand into new regions and products. However, fintech firms say they are reluctant to invest heavily in nationwide expansion without access to the payment systems, settlement services, and other Fed tools and the central bank has yet to decide whether to let those lightly-regulated players in. Many Fed officials fear these firms lack robust risk-management controls and consumer protections that banks have in place. See: MoF Consultation (Deadline Feb 11): Department of Finance Canada Launches Consultations on Open Banking “They probably do want access to the payments system, but they don’t want the regulation that would come with that access,” St. Louis Fed President James Bullard told Reuters in November. “I am concerned that fintech ...
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Investment Executive | James Langton | Jan 14, 2019 The regulator will look to scrap outdated rules, streamline disclosure requirements and make operational changes to enhance or speed up its dealings with the industry OSC Staff Notice Purpose Seek suggestions on ways to further reduce unnecessary regulatory burden. Announce a March 27, 2019, roundtable discussion on reducing regulatory burden. Introduction The Ontario Securities Commission (the OSC) has a statutory mandate under the Securities Act (the Act) to provide protection to investors from unfair, improper or fraudulent practices; to foster fair and efficient capital markets and confidence in capital markets; and to contribute to the stability of the financial system and the reduction of systemic risk. Under the Act, one of the fundamental principles guiding our work is that business and regulatory costs and other restrictions on the business and investment activities of market participants should be proportionate to the significance of the regulatory objective sought to be realized. See: NCFA Submission to Ontario Ministry of Finance: Urgent Need for Regulatory Change 11-780 Statement of Priorities – Request for Comment Regarding Statement of Priorities (the “SofP”) for Financial Year to End The OSC has several ongoing projects to reduce regulatory burden ...
Read More
Toronto Foundation | January 2019 Toronto Foundation has long been dedicated to supporting positive social and environmental change to make life more equitable for everyone. Now, for the first time in our history, we are excited to offer Social Impact Investments to the public through an open call for proposals. These one-time investments, made in partnership with MaRS Centre for Impact Investing, will range from $250,000 to $1,000,000 and will go to approximately five Ontario-based organizations that are creating positive social and environmental change for people across Ontario. A total of approximately $1.6M will be invested. The 2019 Social Impact Investment call for proposals is now open and will close at 5 p.m. on Wednesday, February 20, 2019. Access the submission guidelines (here) and application form (here). If you have questions about applying, please direct them to Jaymin Kim at jkim@marsdd.com with subject line “Question: Toronto Foundation Social Impact Investment” by 5pm on Friday, January 25, 2019. Answers to all questions received will be posted on Toronto Foundation’s website on Wednesday, January 30, 2019. See: How Fintech Is Transforming Microfinance What is Social Impact Investing? Social impact investing, also known as social finance or impact investing, is designed to generate both a ...
Read More
Data Driven Investor | Roberto Iriondo | Oct 15, 2019 Why do tech companies tend to use AI and ML interchangeably? Unfortunately, some tech organizations are deceiving customers by proclaiming using AI on their technologies while not being clear about their products’ limits The term “artificial intelligence” came to inception in 1956 by a group of researchers including Allen Newell and Herbert A. Simon [9], AI’s industry has gone through many fluctuations. In the early decades, there was a lot of hype surrounding the industry, and many scientists concurred that human-level AI was just around the corner. However, undelivered assertions caused a general disenchantment with the industry along the public and led to the AI winter, a period where funding and interest in the field subsided considerably. Afterwards, organizations attempted to separate themselves with the term AI, which had become synonymous with unsubstantiated hype, and utilized different terms to refer to their work. For instance, IBM described Deep Blue as a supercomputer and explicitly stated that it did not use artificial intelligence [10], while it actually did. See: The Age of Artificial Intelligence in Fintech How Data-driven Strategies Can Improve Impact Investing Outcomes During this period, a variety of other ...
Read More
Gaming Post | By Ben Hamill | Jan 7, 2019 In the latest industry news headlines, local Canadian company Ubique Networks has teamed up with Sri Lanka Telecom (SLT) in order to launch a brand new eSports platform powered by blockchain. The agreement was officially inked on November 14 last year at the residence of the Sri Lankan-based Canadian High Commission. SLT’s eSports Platform is set to be powered by Ubique Networks’ Swarmio technology. This is a decentralized gaming platform with competitive undertones, which will enable virtual sports fans to organize and play in competitions on latency-optimized servers. Swarmio is the very first third-party Dapp created using the firm’s Q Network, and services more than 25,000 eSports players across the world. CEO of Ubique, Vijai Karthigesu, has noted that the SLT Platform will allow gamers in Sri Lanka to ‘raise their profiles’ to global levels. According to him, SLT is using the Swarmio platform and its Q Network to supply a strong solution to local Millennials. He also added that the company has further begun a project to construct a 5G mobile IoT (Internet of Things) for Smart Cities using the very same network. 5G Mobile IoT On the Way The ...
Read More
Fineqia Release | Bundeep Singh | Jan 9, 2019 LONDON, Jan. 9, 2019 /CNW/ - Fineqia International Inc. (the "Company" or "Fineqia") (CSE: FNQ) (OTC: FNQQF) (Frankfurt: FNQA) is pleased to announce its subsidiary Fineqia Limited, ("Fineqia Ltd") has partnered with Nivaura Limited ("Nivaura") to use its white-label capital markets platform to perform a fully automated tokenised bond issuance and administration, registered and cleared on a public Ethereum blockchain, to conduct its test for issuing crypto asset backed bonds. Fineqia Ltd's test is required as part of its acceptance into the U.K. Financial Conduct Authority's ('FCA') Sandbox Regulatory Program announced in July 2018. It was amongst 29 companies accepted out of 69 applicants that met the FCA Sandbox eligibility criteria. The test is set to take place in Q1 of 2019, with results also to be obtained in the first quarter. It will enable owners of crypto currencies such as Bitcoin and Ethereum to borrow fiat funds via the issuance of crypto asset backed bonds. The product has found appeal among institutional owners of crypto assets, such as miners, funds and exchanges, seeking liquidity but not keen on selling their crypto currencies. Fineqia's partnership with Nivaura allows for such institutional ...
Read More
Montreal in Tech | Steve La Barbera | Oct 29, 2019 Montreal’s newest startup accelerator isn’t afraid to try new things. The Holt accelerator, established earlier this year, has teamed up with Form Fintech and Lab Zed to produce what they are calling the first exhaustive map of Canada’s FinTech ecosystem. “We’re pretty well connected with the Canadian fintech community and we hadn’t seen anyone build anything like this, so we decided hey, let’s do it” says Jan Arp, Managing Partner and founder at the Holt Accelerator. “It’s an ecosystem map. There’s also some analysis in there so people can start to see who’s doing what across Canada. It’s what everyone’s been talking about, but we haven’t seen anything as comprehensive as this yet”. “The idea is that the more we can add the data and metrics, then the more interactive of a platform it can become for users” added Geraldine Holliday, Head of Digital Product at Form Fintech, who was part of the team building the map. “You’ll be able to see what stage each company is at, how much money have they raised… have they been part of different accelerators or incubators and so on…”. Her partner on this ...
Read More
Department of Finance Canada, Ottawa | Jan 11, 2019 Note from NCFA: the department of Finance is seeking consultations on the merits and risks on the prospect of Open Banking in Canada. The UK and Australia are already piling ahead. We encourage key stakeholders to either submit inputs to NCFA for aggregation to info@ncfacanada.org by Jan 31, 2019 and/or submit directly to the submission details that can be found below. January 11, 2019 – Ottawa, Ontario – Department of Finance Canada Canadians deserve a financial sector that is globally competitive and promotes consumer choice, while also delivering financial stability and economic growth. They must also have confidence that it operates with the highest regard for privacy and security. To this end, the Department of Finance Canada today released a consultation paper on the merits of open banking. The release of the paper and the launch of public consultations marks the next step in the Government's review of open banking, following the appointment of the Advisory Committee on Open Banking in September 2018. Open banking has the potential to offer a secure way for Canadian consumers—including small businesses—to consent to sharing their financial transaction data with financial service providers, allowing them ...
Read More
Wharton | University of Pennsylvania | Jan 16, 2019 Open banking, a collaborative model in which banking data is shared with third-party players, is expected to revolutionize the financial services ecosystem. For consumers, the opening up of banking data could mean better control over their finances. At the same time, the trend has also raised concerns over data privacy and security. In a conversation with Knowledge@Wharton, Jane Barratt, chief advocacy officer at MX, a Utah-based company that provides data to financial institutions and fintechs, talks about how open banking will impact legacy institutions as well as nimble startups. Knowledge@Wharton: What is open banking? What are some of the factors that have led to the opening up of banking data to make it shareable via secure APIs [application programming interface] with third parties? Jane Barratt: Over the past decade or so, we have seen open government and other open initiatives. There’s an expectation now of increased transparency. The idea of people sharing their data — their financial data — is not a new one. It’s happening, and it’s happening with methods that aren’t necessarily private or secure or transparent. People don’t really know where their data is going. Open banking is basically accessing the ...
Read More
Read More
Complancex | The Compliance Exchange | Jan 15,2019 HSBC has settled $250 billion (£194.15 billion) worth of forex trades using blockchain in the last year, it said on Monday, suggesting the heavily hyped technology is gaining traction in a sector until now hesitant to embrace it. The bank has settled over three million forex trades and made over 150,000 payments since February using blockchain, it said in a statement. HSBC would not give data on forex trades settled by traditional processes, saying only that those settled by blockchain represented a “small” proportion. Still, the data marks a significant milestone in the use of blockchain by mainstream finance, which has until now been reluctant to start using the technology at any scale. Blockchain is a shared database that can process and settle transactions in minutes. Originally conceived to underpin the cryptocurrency bitcoin, the technology does not require third-parties for checks and its entries cannot be changed, making it highly secure. See: IBM will use blockchain to prevent counterfeiting of Seagate’s hard drives Cybersecurity, Blockchain And The Industrial Internet Of Things Banks and other financial firms have invested hundreds of millions of dollars in the technology, hoping it will simplify and slash ...
Read More
Read More
Reuters | Pete Schroeder | Jan 14, 2019 The Office of the Comptroller of the Currency (OCC) and the Federal Deposit Insurance Corporation (FDIC) are exploring granting federal bank-like licenses to tech-driven firms that offer financial services, such as money transfers and lending. The plan is part of a broader push by President Donald Trump’s administration to boost small businesses and promote job growth. Federal licenses would allow fintech firms, which currently operate under a patchwork of state rules, to reduce their regulatory costs and expand into new regions and products. However, fintech firms say they are reluctant to invest heavily in nationwide expansion without access to the payment systems, settlement services, and other Fed tools and the central bank has yet to decide whether to let those lightly-regulated players in. Many Fed officials fear these firms lack robust risk-management controls and consumer protections that banks have in place. See: MoF Consultation (Deadline Feb 11): Department of Finance Canada Launches Consultations on Open Banking “They probably do want access to the payments system, but they don’t want the regulation that would come with that access,” St. Louis Fed President James Bullard told Reuters in November. “I am concerned that fintech ...
Read More
Read More
Investment Executive | James Langton | Jan 14, 2019 The regulator will look to scrap outdated rules, streamline disclosure requirements and make operational changes to enhance or speed up its dealings with the industry OSC Staff Notice Purpose Seek suggestions on ways to further reduce unnecessary regulatory burden. Announce a March 27, 2019, roundtable discussion on reducing regulatory burden. Introduction The Ontario Securities Commission (the OSC) has a statutory mandate under the Securities Act (the Act) to provide protection to investors from unfair, improper or fraudulent practices; to foster fair and efficient capital markets and confidence in capital markets; and to contribute to the stability of the financial system and the reduction of systemic risk. Under the Act, one of the fundamental principles guiding our work is that business and regulatory costs and other restrictions on the business and investment activities of market participants should be proportionate to the significance of the regulatory objective sought to be realized. See: NCFA Submission to Ontario Ministry of Finance: Urgent Need for Regulatory Change 11-780 Statement of Priorities – Request for Comment Regarding Statement of Priorities (the “SofP”) for Financial Year to End The OSC has several ongoing projects to reduce regulatory burden ...
Read More
Read More
Toronto Foundation | January 2019 Toronto Foundation has long been dedicated to supporting positive social and environmental change to make life more equitable for everyone. Now, for the first time in our history, we are excited to offer Social Impact Investments to the public through an open call for proposals. These one-time investments, made in partnership with MaRS Centre for Impact Investing, will range from $250,000 to $1,000,000 and will go to approximately five Ontario-based organizations that are creating positive social and environmental change for people across Ontario. A total of approximately $1.6M will be invested. The 2019 Social Impact Investment call for proposals is now open and will close at 5 p.m. on Wednesday, February 20, 2019. Access the submission guidelines (here) and application form (here). If you have questions about applying, please direct them to Jaymin Kim at jkim@marsdd.com with subject line “Question: Toronto Foundation Social Impact Investment” by 5pm on Friday, January 25, 2019. Answers to all questions received will be posted on Toronto Foundation’s website on Wednesday, January 30, 2019. See: How Fintech Is Transforming Microfinance What is Social Impact Investing? Social impact investing, also known as social finance or impact investing, is designed to generate both a ...
Read More
Read More
Data Driven Investor | Roberto Iriondo | Oct 15, 2019 Why do tech companies tend to use AI and ML interchangeably? Unfortunately, some tech organizations are deceiving customers by proclaiming using AI on their technologies while not being clear about their products’ limits The term “artificial intelligence” came to inception in 1956 by a group of researchers including Allen Newell and Herbert A. Simon [9], AI’s industry has gone through many fluctuations. In the early decades, there was a lot of hype surrounding the industry, and many scientists concurred that human-level AI was just around the corner. However, undelivered assertions caused a general disenchantment with the industry along the public and led to the AI winter, a period where funding and interest in the field subsided considerably. Afterwards, organizations attempted to separate themselves with the term AI, which had become synonymous with unsubstantiated hype, and utilized different terms to refer to their work. For instance, IBM described Deep Blue as a supercomputer and explicitly stated that it did not use artificial intelligence [10], while it actually did. See: The Age of Artificial Intelligence in Fintech How Data-driven Strategies Can Improve Impact Investing Outcomes During this period, a variety of other ...
Read More
Read More
Gaming Post | By Ben Hamill | Jan 7, 2019 In the latest industry news headlines, local Canadian company Ubique Networks has teamed up with Sri Lanka Telecom (SLT) in order to launch a brand new eSports platform powered by blockchain. The agreement was officially inked on November 14 last year at the residence of the Sri Lankan-based Canadian High Commission. SLT’s eSports Platform is set to be powered by Ubique Networks’ Swarmio technology. This is a decentralized gaming platform with competitive undertones, which will enable virtual sports fans to organize and play in competitions on latency-optimized servers. Swarmio is the very first third-party Dapp created using the firm’s Q Network, and services more than 25,000 eSports players across the world. CEO of Ubique, Vijai Karthigesu, has noted that the SLT Platform will allow gamers in Sri Lanka to ‘raise their profiles’ to global levels. According to him, SLT is using the Swarmio platform and its Q Network to supply a strong solution to local Millennials. He also added that the company has further begun a project to construct a 5G mobile IoT (Internet of Things) for Smart Cities using the very same network. 5G Mobile IoT On the Way The ...
Read More
Read More
Fineqia Release | Bundeep Singh | Jan 9, 2019 LONDON, Jan. 9, 2019 /CNW/ - Fineqia International Inc. (the "Company" or "Fineqia") (CSE: FNQ) (OTC: FNQQF) (Frankfurt: FNQA) is pleased to announce its subsidiary Fineqia Limited, ("Fineqia Ltd") has partnered with Nivaura Limited ("Nivaura") to use its white-label capital markets platform to perform a fully automated tokenised bond issuance and administration, registered and cleared on a public Ethereum blockchain, to conduct its test for issuing crypto asset backed bonds. Fineqia Ltd's test is required as part of its acceptance into the U.K. Financial Conduct Authority's ('FCA') Sandbox Regulatory Program announced in July 2018. It was amongst 29 companies accepted out of 69 applicants that met the FCA Sandbox eligibility criteria. The test is set to take place in Q1 of 2019, with results also to be obtained in the first quarter. It will enable owners of crypto currencies such as Bitcoin and Ethereum to borrow fiat funds via the issuance of crypto asset backed bonds. The product has found appeal among institutional owners of crypto assets, such as miners, funds and exchanges, seeking liquidity but not keen on selling their crypto currencies. Fineqia's partnership with Nivaura allows for such institutional ...
Read More
Read More
Montreal in Tech | Steve La Barbera | Oct 29, 2019 Montreal’s newest startup accelerator isn’t afraid to try new things. The Holt accelerator, established earlier this year, has teamed up with Form Fintech and Lab Zed to produce what they are calling the first exhaustive map of Canada’s FinTech ecosystem. “We’re pretty well connected with the Canadian fintech community and we hadn’t seen anyone build anything like this, so we decided hey, let’s do it” says Jan Arp, Managing Partner and founder at the Holt Accelerator. “It’s an ecosystem map. There’s also some analysis in there so people can start to see who’s doing what across Canada. It’s what everyone’s been talking about, but we haven’t seen anything as comprehensive as this yet”. “The idea is that the more we can add the data and metrics, then the more interactive of a platform it can become for users” added Geraldine Holliday, Head of Digital Product at Form Fintech, who was part of the team building the map. “You’ll be able to see what stage each company is at, how much money have they raised… have they been part of different accelerators or incubators and so on…”. Her partner on this ...
Read More
Read More
Department of Finance Canada, Ottawa | Jan 11, 2019 Note from NCFA: the department of Finance is seeking consultations on the merits and risks on the prospect of Open Banking in Canada. The UK and Australia are already piling ahead. We encourage key stakeholders to either submit inputs to NCFA for aggregation to info@ncfacanada.org by Jan 31, 2019 and/or submit directly to the submission details that can be found below. January 11, 2019 – Ottawa, Ontario – Department of Finance Canada Canadians deserve a financial sector that is globally competitive and promotes consumer choice, while also delivering financial stability and economic growth. They must also have confidence that it operates with the highest regard for privacy and security. To this end, the Department of Finance Canada today released a consultation paper on the merits of open banking. The release of the paper and the launch of public consultations marks the next step in the Government's review of open banking, following the appointment of the Advisory Committee on Open Banking in September 2018. Open banking has the potential to offer a secure way for Canadian consumers—including small businesses—to consent to sharing their financial transaction data with financial service providers, allowing them ...
Read More
Read More
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