Karsten Wenzlaff, Advisor
August 26th, 2025
Oct 19, 2024

Money problems can be really stressful. If you're having trouble paying your bills and debts, you might feel worried, scared, or even hopeless. But there's good news: there's a process called debt review that can help people who are struggling with too much debt.
Before we talk about debt review, let's understand what it means to be "over-indebted." This is when you have so much debt that you can't pay all your bills and debts each month. You might be using one credit card to pay off another, or you might be missing payments on your loans. If you're worried about money all the time and can't seem to get ahead, you might be over-indebted.
Debt review is a legal process in South Africa that helps people who are over-indebted. It's like having a financial expert on your side to help you deal with your debts. The goal is to make your debts more manageable so you can eventually pay them off and get back to a healthy financial situation.
Debt review offers numerous advantages for those struggling with debt:
Reduced Monthly Payments:
One of the biggest benefits of debt review is that it can lower your monthly debt payments. A debt counsellor will look at your income and expenses and negotiate with your creditors (the people or companies you owe money to) to reduce your payments. This can make it easier for you to afford your debts and still have money for other important things.
Legal Protection:
When you're under debt review, your creditors can't take legal action against you. This means they can't sue you, repossess your things, or harass you for payments. It gives you some breathing room to focus on getting your finances in order.
Structured Repayment Plan:
Debt review provides you with a clear plan to pay off your debts. Instead of juggling multiple payments to different creditors, you'll make one payment each month that gets divided among your debts. This makes it easier to keep track of your progress and stay motivated.
Professional Guidance:
A debt counsellor will guide you through the whole process. They'll give you advice on managing your money better and help you understand your financial situation. It's like having a personal finance coach to support you.
Improved Credit Score:
While your credit score might go down at first when you enter debt review, in the long run, it can actually help improve your credit. As you consistently make payments and reduce your debt, your credit score will start to get better.
Peace of Mind:
Perhaps one of the most important benefits is the relief from stress. Knowing that you have a plan to deal with your debts and that you're protected from legal action can give you peace of mind and help you focus on other areas of your life.
The debt review process involves several key steps:
Assessment:
First, you'll meet with a debt counsellor. They'll look at your income, expenses, and debts to see if you qualify for debt review. They'll ask you for information about your financial situation, so be prepared to share details about your income, expenses, and debts.
Application:
If the counsellor determines that you're over-indebted and debt review is right for you, they'll help you fill out an application. This officially starts the debt review process.
Notification:
The debt counsellor will then notify all your creditors that you've applied for debt review. This is when the legal protection starts – your creditors can't take action against you once they know you're in the debt review process.
Negotiation:
The debt counsellor will talk to your creditors and try to negotiate better terms for your debts. This might include lower interest rates or extended repayment periods.
Repayment Plan:
Based on these negotiations, the debt counsellor will create a new repayment plan for you. This plan will show how much you'll pay each month and how it will be divided among your debts.
Court Order:
The repayment plan needs to be approved by a court. Your debt counsellor will submit the plan to the court, and if it's approved, it becomes a legally binding agreement.
Monthly Payments:
Once the plan is approved, you'll start making your new, lower monthly payments. Usually, you'll pay one amount to a payment distribution agency, which will then pay your creditors for you.
Clearance Certificate:
When you've paid off all your debts under the debt review plan, you'll receive a clearance certificate. This shows that you've successfully completed the debt review process and are now debt-free!
To qualify for debt review, you must meet certain criteria:
Over-indebted:
You must be struggling to pay your debts each month. If you can comfortably pay all your bills and debts, you probably won't qualify.
Regular Income:
You need to have some form of regular income. This could be a salary, pension, or other steady source of money. The debt review process relies on you being able to make regular payments.
South African Citizen or Permanent Resident:
Debt review is only available to South African citizens or people with permanent residency in South Africa.
Valid South African ID:
You'll need to provide a valid South African ID document as part of the application process.
Selecting a reputable and experienced debt counsellor is crucial for a successful debt review process. Here are some factors to consider:
Registration:
Make sure the debt counsellor is registered with the National Credit Regulator (NCR). You can check this on the NCR's website.
Experience:
Look for a counsellor with a good track record of helping people through debt review. Don't be afraid to ask how long they've been doing this work and how many clients they've helped.
Fees:
Understand what fees the counsellor charges. While there are standard fees for debt review, some counsellors might charge extra for certain services. Make sure you know exactly what you'll be paying.
Communication:
Choose a counsellor who explains things clearly and is easy to talk to. You'll be working closely with this person, so good communication is important.
Reviews:
Look for reviews or testimonials from other clients. This can give you an idea of what it's like to work with the counsellor.
While debt review offers significant benefits, it's essential to be aware of potential drawbacks:
Restricted Access to Credit:
While you're under debt review, you won't be able to take out new credit. This means no new loans, credit cards, or store accounts until you've completed the process.
Fees:
There are fees involved in debt review, including the debt counsellor's fee and legal fees. However, these are usually included in your repayment plan.
Lengthy Process:
Debt review isn't a quick fix. It can take several years to complete the process, depending on how much debt you have.
Impact on Credit Score:
Your credit score will be negatively affected when you enter debt review. However, it should improve as you make consistent payments and eventually clear your debts.
If you decide to pursue debt review, here are some tips for a successful journey:
Be Honest and Transparent:
Provide all the necessary information to your debt counsellor. The more they know about your situation, the better they can help you.
Stick to Your Repayment Plan:
Once your plan is set up, make your payments on time every month. This is crucial for the success of the debt review process.
Communicate with Your Debt Counsellor:
If your financial situation changes (good or bad), let your counsellor know. They might be able to adjust your plan if needed.
Develop a Budget:
Use this opportunity to learn better money management skills. Create a budget and stick to it to avoid future debt problems.
Seek Financial Education:
Many debt counsellors offer financial education programs. Take advantage of these to improve your money management skills for the long term.
Debt review can be a lifeline if you're drowning in debt. It offers a structured way to regain control of your finances and work towards a debt-free future. While it's not a quick or easy process, many people find that the benefits outweigh the drawbacks.
Asking for help with your debts isn't a sign of failure – it's a smart step towards taking control of your financial future. If you think debt review might be right for you, reach out to a registered debt counsellor to discuss your options.
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