Global fintech and funding innovation ecosystem

Zuckerberg to Replace Mid-Level Engineers by 2025

AI | Jan 14, 2025

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Mark Zuckerberg Announced the Ability to Automate Mid-level Engineering Roles at Meta by 2025

Job automation has been going on for decades but Mark Zuckerberg just doubled down on an episode of Joe Rogan's Experience podcast when he announced plans to automate mid-level engineering roles at Meta some time in 2025.  Of course if Meta is doing this then so will all the other companies working on AI will too.  That is, AI systems will autonomously soon write code that could become operational, they would effectively update and maintain it too.

The dominoes are starting to fall, raising near term practical questions about the future of work and its impact on human employees.  Some countries like the UK and Canada with declining growth and aging populations are looking to AI to increase productivity.  Companies are starting to launch their own AI agents like Salesforce's Agentforce to innovate and boost growth/productivity while reducing operational costs.  Or Moody's who have integrated AI as 'digital colleagues' through a multi-agent system whose AI agents automate processes such as financial risk analysis, PESTLE assessments, and credit evaluations saving them a ton of time while freeing up human decision-makers to focus on strategic initiatives.

Some Financial Jobs at Risk from AI

AI's ability to replace or completely transform traditional jobs goes far beyond coding.  In the financial sector, many roles rely on repetitive, data-driven tasks which are of course at high risk.

See:  AI, Funding Shifts and Regulatory Hurdles in Fintech 2024

We asked AI to help predict and rank the financial jobs that it thinks AI will replace, when it will replace it and it's impact on an 'evolved human role' in the broader task.  The results are in the table below.

# Financial Job Tasks Performed AI Replacing 25% by AI Replacing 50% by Max AI Adoption by (% & Year) Evolved Human Role
1 Customer Service Reps Resolving client inquiries and account management 2024 2028 80% by 2035 Managing complex queries, providing empathy and judgment
2 Bank Tellers & Clerks Handling deposits, withdrawals, and customer service 2025 2030 75% by 2035 Focusing on personalized customer relationships
3 Insurance Underwriters Risk assessment and premium calculation 2025 2030 90% by 2035 Overseeing edge cases and refining AI decision models
4 Loan Officers Evaluating creditworthiness and loan approvals 2026 2030 85% by 2035 Managing exceptions and building client trust
5 Trading Desk Operators Executing trades and monitoring markets 2025 2029 95% by 2035 Strategic decision-making and managing high-stakes trades
6 Accountants & Auditors Preparing financial reports and auditing 2026 2031 85% by 2035 Conducting complex audits and interpreting nuanced results
7 Fraud Analysts Fraud detection and transaction monitoring 2026 2031 90% by 2035 Investigating sophisticated fraud patterns
8 Compliance Officers Ensuring regulatory compliance 2027 2032 80% by 2035 Interpreting regulatory changes and handling unique cases
9 Financial Analysts Data analysis, forecasting, and reporting 2027 2032 85% by 2035 Providing strategic insights and interpreting AI findings
10 Financial Advisors Portfolio management and investment advice 2028 2033 70% by 2035 Building personal client relationships and complex planning

Preparing for the new Digital Workforce and Human Collaboration

As artificial intelligence because more and more integrated into core business operations, fintech companies need to rethink strategies and prepare for a blends AI with human capabilities.  Success will depend on setting clear objectives, embedding ethical practices, and fostering collaboration to create what can be called a 'bionic fintech' era, an integrated partnership with human creativity and AI's precision and speed.

1. Define Your AI Priorities (where AI delivers the biggest win)

Fintechs must evaluate their business models and identify the processes and services that will benefit the most from AI integration. For example, payment processors can use AI to improve fraud detection and optimize transaction speeds while wealth tech platforms could use AI to deliver personalized financial advice and enhance customer service.

See:  How Real-Time Agentic AI Will Boost Fintechs

By clearly defining these priorities, companies can ensure their AI investments are aligned with meaningful goals and provide measurable value over time.

2. Start Small but Dream Big!  Scale AI Without the Risk

Implementing AI doesn't have to be a huge gamble.  Start by launching a strategic yet small pilot project in a high priority area such as compliance automation or risk assessment where potential solutions can be tested and refined before wider deployment.  Platforms such as AWS AI/ML Solutions or Google Cloud AI can provide the tools needed to experiment.  Then expand AI capabilities as new processes prove successful, reducing the risk of large-scale failures.

3. Commit to Responsible AI (given that AI needs a moral compass)

A trustworthy AI system can only be built on an ethical foundation.  Companies must prioritize transparency, accountability, and compliance with regulations to build AI systems that are trusted with confidence.  Frameworks like the UK's Data Ethics Framework can serve as a guide to help fintechs avoid bias/risks and develop AI systems that are both effective and socially responsible.

4. Redefine Human Superpowers and Prepare Team for Success

Make sure people understand that while AI is great at handling repetitive, data  heavy tasks, humans are necessary for creativity, empathy, and ethical oversight.  As AI eventually takes over routine tasks, humans can manage these systems, tweak strategies, and work on complicated challenges that machines can't resolve.  Human ingenuity is sill at the top of the food chain (for now anyways)!

See:  Musk Says Human Data for AI Training is Depleted

Companies must provide the necessary up-skilling and training programs on AI, data literacy, and problem-solving to teach employees how to effectively work with AI systems and generate high value outputs.  Given the right tools and training, employees should be able to trouble shoot exceptions and better understand nuanced findings. Creating an environment that encourages learning and adaptability ensures employees remain relevant and capable in this changing landscape.

5. Integrate AI into Workplace Culture

AI needs to become part of the new culture, so it needs to be welcomed and be part of the team.  Fintechs should define clear roles for AI systems and have them complement human roles.  Recognizing AI and celebrating milestones can actually help employees see AI more as a partner than a threat, which builds up trust and collaboration instead of animosity.

See:  How AI is Revolutionizing Fintech

Companies should create an environment that encourages learning and adaptability. Innovation thrives on partnerships. By working with AI startups, academic institutions, and industry groups, fintechs can tap into new technologies and ideas. These collaborations can create a culture of experimentation, helping organizations to embrace innovative solutions that keep them ahead of their competition.

6. Create a Feedback Loop for Continuous Improvement

Do not just let AI systems operate on autopilot.  Establish real-time tracking metrics, such as cost savings, efficiency improvements, and customer satisfaction to monitor for high quality outputs, ethics, and adapt to changing needs. Conduct regular audits including by third parties to keep AI aligned with your priorities and business goals to ensure longer term effectiveness.

Outlook

Meta just announced plans to cut about 5% of its workforce targeting under performing employees, as part of a continual effort to improve efficiency in the age of AI.Both companies and employees should prepare for major changes that AI will bring.  Meta's setting the stage to replace mid-level engineers by 2025, will you be ready?


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