Karsten Wenzlaff, Advisor
August 26th, 2025
NCFA Canada | Sep 28, 2018

About this episode: On this weeks episode our host Manseeb Khan sits down with Paul Schulte Founder & Editor of Schulte Research, whose insights have reshaped the finance world for the past 30 years. They talk about how Amazon is the biggest bank in the world, China being 2 generations ahead compared to the West, and what his next book could be about it. Enjoy!
Host: Manseeb Khan, NCFA, Fintech Fridays show host
Guest: PAUL SCHULTE, Founder and Managing Editor, Schulte Research (LinkedIn)
Bio: Paul Schulte is founder of Schulte Research, set up in 2012 researching financial institutions and financial technology. He has spent 3 decades in research on financials. He has worked for all 3 branches of US government, including the NSC at the White House. He currently teaches in 3 universities, has written 3 books and authored hundreds of articles. He has worked for the Number 1 investment bank from US, UK, Japan, China & Switzerland starting in 1990. He has taught on 4 continents. His focus is technological change in banks & insurance. He has been a source for the WSJ, NYT, Bloomberg, Nikkei, FT, Economist, Barron’s and Forbes. His clients include some of the largest sovereign, pension, mutual and hedge funds globally.

Manseeb Khan: Hey everybody how are you today. Manseeb Khan here and you are tuning in to another episode of Fintech Fridays. Today I have an incredible guest. He is a veteran in the industry. He's been in the industry for over 30 years. We have Paul Schulte. Paul thank you so much for making here today. I know I'm catching you in the middle between flights so thank you so much for taking time today to sit down with me and to chat.
Paul Schulte : You're welcome.
Manseeb Khan: So, Paul just for the audience could you just for a minute give us a little bit about who you are and essentially what your research firm does?
Paul Schulte : So, what I do is we look at we've been looking at financials and financial institutions, banks, insurance, broker dealers, investment banks for like 14 years and then about four years ago I wrote a book about that called a revolution in financial technology that's coming, and we decided that this was extremely important. So, I've been really taking a big turn and focusing much more on the ways in which financial institutions are being disintermediated by the explosion and financial technology especially of the Far East.
Manseeb Khan: So, could you talk a little bit more of what your research firm does. Are there any current trends that you guys are currently focusing on?
Paul Schulte : So, we work for. I work for sovereign wealth funds, hedge funds, mutual funds, insurance funds and we do two things really work the boards of directors in terms of understanding their own needs for technology but also, I look at public equity of private equity activity and you know advise on you know what's hot. what's not. what's good. what stinks and you know what is. You know looks iffy. What is you know very interesting? And so, at the moment we just finished some work on the way in which Ali Baba, Tencent, Amazon and Wal-Mart are heading into India in a very aggressive way looking at you know where the winners and losers in India are. The sort of this big battle royale for the financial activity for payments, ecommerce, lifestyle, lending and so forth in India but also in Southeast Asia.
Manseeb Khan: Oh yes so kind of like how Wal-Mart recently acquired Flipcart to start making moves in the industry right.
Paul Schulte : So, looking at the strategies of Wal-Mart and Amazon and Ali Baba really are the three big players against each other. They're all doing slightly different things but they're going down of course very, very rapidly. And I think once again catching the banks by surprise.
Manseeb Khan: Why do you think that is. Is it because of because you were previously you did work with institutions. You have a very extensive background of being part of that world. Why do you think they're going to beat banks to the punch?
Paul Schulte : I've worked with you know Credit Suisse and ING and Lehman Brothers, and then you know went Nomura bought Lehman Brothers. I worked with Nomura as well. Fundamentally I think it is an issue of shareholders. the shareholders of banks expect and want and will not tolerate anything other than a dividend you know of somewhere between 3 and 5 percent. And this means that the banks have to pay out 30, 40, 50 percent of their profits get paid out in dividends. and Amazon and Ali Baba pay out zero. And so, you're looking at you know billions of dollars in extra R&D you know investment spending that these guys have relative to the banks. So, if the banks really want to get serious about competing they have to go to their shareholders and say we're just not going to be able to have a payout ratio of 30,40, 50 percent of profits. The second thing is that you know banks fundamentally aren't allowed to collaborate and are not allowed to collaborate because of regulators. So, it's good to be regulated because you're sort of a cartel, you're a protected cartel. But on the other hand, you miss out the capacity to change quickly to collaborate to open up your ecosystem to the outside world where regulators are very you know hypersensitive. So, banks are coming out of a period where they've been in the doghouse because of all this bad behavior 10 years ago. And so, the regulators are putting them on a very short leash. So, these are all the reasons why the banks are having a very difficult time adjusting to these new realities. And then it just tends to be a sense of you know entrenchment and legacy. You know history institutional inertia that also work against you.
Manseeb Khan: So that they're just taking advantage of it essentially. You recently posted a video on how China is pulling ahead of the U.S. in the battle of AI. Could you explain a little bit more the reasoning behind it and it is because like what people think of AI they don't China's not the first place that really comes to mind. Right. And secondly how do you see Canada's role in this battle being that it's there's been a lot of buzz that Canada does have a booming AI market.
Paul Schulte : Yeah Canada does Canada that was one of the first people to do quantum computing that there was a very active you know great stuff going on in Toronto. I think the smart city initiatives the Toronto house are great. So yeah, I think Toronto's fantastic. But West has you know a lot of things against it. The West has a 50-year-old legacy system of credit cards and sort of antiquated payments that were there to put all these fancy apps on top of that. So, this is always going to be a problem with us. Regulators Attorney General upstate and the FCC. and we know Washington D.C., regulatory bodies, and lobbyists you know who don't want this to happen. So, you know I was giving a talk to one of the well with the Minneapolis Fed group and you know what I was talking about China and all the stuff that China is doing. You know the guy stopped me and said hey wait a minute you know we're still trying to get people stop using paper checks. So you need to slow down here in terms of trying to think of what the U.S. can do to catch up to China. China is one the two generations ahead and payments, e-commerce. the integration of payments and e-commerce to civic activity like people paying tickets, fines, entertainment travel, movies ,lifestyle, leisure, venture, travel all of this has been integrated into one stop shopping for the entire system. And this is, and this also includes insurance, peer to peer lending, money market invested in tax. It's all that everything is online and everything's integrated and everything's in one place and people have the choice of looking at Alibaba or WeChat. But Ali Baba tends to have the one of the best integrated platforms and this is the way in which we're seeing this go into you know Southeast Asia now and Alibaba so all these problems going into Paytm in India. It's going into Tokopedia, Masada and Indonesia and so Alibaba is really gluing itself into you know another country with a billion people and another country with 350 million people. And so, you're looking at having a pretty good chunk of the world. you know covered in you know you know India Southeast Asia; China the U.S. hasn't done any of this.
Manseeb Khan: Yeah that's kind of what I want to touch on next. How do you see the western world kind of adopting? Right. would be like working with regulators would be working with lobbyists and lawmakers and everything would it be more of like hand-holding situation?
Paul Schulte : No. No, I don't think that's the case. We should have expected that. But I think Amazon's done something that's really unique and brilliant. They just said we're just going to go outside the US. We're going to start and do all this in a country called India and so Amazon has been laying out billions of dollars in very aggressive impressive expansion both in terms of indigenous internal organic R&D implementation of different types of structures for services for MSR customers but also making a lot of acquisitions in the last 18 24 months. So, from a standing start two years ago where Amazon was nowhere and was being highly criticized for being the. you know as I should be the biggest bank in the world two years ago it was nowhere. Two years later in India it has a compared to Amazon offerings to the standard chartered India offerings and quite frankly standard Amazon has everything a standard traveler can offer or basically 18 months and so from a standing start Standard Chartered can't hold a candle to what the offerings of Amazon. I believe Amazon has very aggressive ambitions to export that to many other emerging markets and potentially export that back into the U.S. This is what I am thinking.
Manseeb Khan: You did recently write an article. the article's title fintech is emerging with the internet of things that aim to challenge banks. How entrenched interests can prepare. Banks are not only the western world banks and institutions are not only losing opportunity in the expanding markets like China and Indonesia and India like you've mentioned. how unprepared are they in terms of A.I like we're hearing institutions starting to earmark for crypto and block chain? How prepared are there for this whole AI revolution?
Paul Schulte : Well I think I think it's getting a little bit better. You know I believe HSBC has at least a dozen and could be up to 20 plus blockchain initiatives currently. I think the one bank who gets it you know better than anybody else is Goldman Sachs. I think you know Citibank and JP Morgan are pretty much rushing ahead. I think the European banks just don't have the capital or the spending power to be able to engage in this right now and so banks like Deutsche Bank are barely standing on two feet. And so, they're being knocked out of the game. And then you have you know some of the other banks that just are where they need to be. You know Barclays and so some of the regional banks are just not in a position to be able to spend. You have to spend a lot of money on this stuff, if you just want to do nickel and diming you're going to get left behind.
Manseeb Khan: Do you think it's more of like a is it because more of like a legacy thing that they're not nickeling and diming it or is it. They don't really believe the hype. What's your take on that.
Paul Schulte : Well you know I was reading this book chapter 7. They called the innovator's dilemma. It's the Christensen book and in chapter 7 it talks all about how the corporates of the 70s 60s and 70s with America were like these mighty engines of innovation and you know technological growth. top line growth. And they just stopped doing that. He was talking about corporates and then I when I read that article I was so struck because this is just absolutely applies to banks and so there's just it's institutional inertia. There are fewer positions are available people today and they just are becoming yes men because there's fewer promotions available. So, they shut their mouths and they don't know, and they don't dare innovate because if they make a mistake they get fired because there's always an excuse to fire people and try to reduce costs. And so, when you go down that rabbit hole of trying to reduce costs as your number one goal rather than improve innovation you're dead. And I think a lot of banks are going down this road. So, this is a problem right where you have a terrible return on capital. You have shareholders demanding a very high dividend and you just don't have a lot of money left over in absolute dollar terms or a dollar stand against Alibaba which has like a billion dollars to spend. Amazon is spending in India alone which is spending 5 billion dollars. And so, you're looking at a tremendous capacity for spends and a lot of different areas. Plus, Amazon is also moving into a farm to market food distribution as well. So, when they start to get all these different businesses you've got a tremendous synergy of business of agricultural, financial, lifestyle and civic activity together which gives you know a real unbeatable combination.
Manseeb Khan: So essentially, it's very much a evolve or Die mentality when it comes to compare to banks and to Amazon and Alibaba and all the other companies like that right.
Paul Schulte : Yes, exactly that system and that's life that we all we all have to do that even as adults in our 30s and 40s we have to keep on learning if we don't keep on learning where we're in real trouble. I think the times of getting a four-year degree or getting an MBA is that those times are over. Right. There's a constant need for learning and it's painful and I say to people I have two jobs. I'd have my old job which is looking up financials but also, I have another job which is learning to understand financial technology which has been exhausting but also very stimulating and exciting and interesting.
Manseeb Khan: I totally agree that it's kind of funny because I just came back from writing my accounting exams was kind of hilarious that we talked schooling. You’re probably a little bit more closer to understanding AI and seeing its evolution other than just in the banking space. Where else do you see it just making a massive impact?
Paul Schulte : In the area of Block Chain is all about digitizing assets and only a very tiny portion less than 1 percent of the physical asset world in digitized. So, what we have is a world where when you digitize assets you do three things you turn it into a provenance right and then that's the whole foundation of auctions. auctions and auction houses whatever they are Kristie. Sotheby's big banks guarantee that this thing is true and real and is owned by X is being sold to Y. That's what blockchain does for physical assets. Number two it's a sense of collateral. collateral is what you use to create a loan. And number three and most important of all one of the greatest things that we can Digitize and one of the greatest values we have is that our parents spent you know between 500000 and 1 million dollars to get us to become 22-year-old educated people our body. And this is the area of insurance. And so, I think that insurance is probably the most it is going to be disrupted more than anything else. As more and more of the parts of the human, our cells become digitized and become a real value. so, we can be given the identification independent of government. We can be given Providence we can be given a sense of collateral and we can include 1 billion people who currently don't even have an identification or a bank account or you can include millions of that SME's on by three four five people you know all across the world who previously had to go to loan sharks to fund themselves. So, the possibilities are endless and of course lastly and most importantly in terms of our lifespan in terms of current kinds of things that we can learn about our bodies to employ preventative medicine to improve our life expectancy and to get you accurate pricing on insurance for physical movement and for our life.
Manseeb Khan: Yes, speaking of Insurance I should remind my dad that I need a life insurance policy. So, thank you for reminding me of living.
Paul Schulte : You are going to live to be 100 don't worry.
Manseeb Khan: Could we. Other than the articles and research papers that you say they produce regularly are we expecting a book anytime soon. If so what would like what are the topics that are frequently passing through your head that you'd probably want to put on paper or digital paper in this case.
Paul Schulte : Well we're yeah to a book with Professor David Lee in Singapore who is one of the leading thinkers in the world. Block Chain and we're doing some work on blocking insurance. We're doing some work on the movement of these Chinese financial technology companies out into the outside world into Southeast Asia and South Asia and we're doing an update a deep dive into what PingAn's doing. PingAn is I think one of the most innovative companies in the world and we're also going to write a chapter on something that's very important which people need to be paying attention to. Right about now which is quantum computing because the cyber security implications of quantum computing are very important. And last but not least we are looking at something that's really important. I think it's going to be the most core issue of 2019 and that is the way if the US increasingly goes on its own and sort of alienates Canada and alienates you know Europe and alienates China is it going to go along a road trying to bifurcate, trying to cut the digital world to have a Qualcomm. Qualcomm, Amazon, Google, Apple world, a Huawei. Amazon, Tencent digital world. And I don't think it's possible to do that. But trying to do so could be quite destructive know example I would give you is that Microsoft and Amazon have 31% market share in the cloud business in China. What if says you know you've invited out Huawei and you were basically expelled Ali Baba out of the U.S. Well how come we're letting Amazon and Apple. I'm sorry Amazon and Microsoft have you know a 31 percent market share in the cloud business for AWS and of Azure. and I think questions like this come up and so this is going to become problematic if this thing continues down a road of increasing tension between China and the U.S. So very important topic I think it's the number one topic of 2019.
Manseeb Khan: Right and that's you have mentioned in the past that's why you're seeing companies starting to enter emerging markets just in case something like that happens. They have remote offices they have remote sites, subsidiaries just in case those kinds of things may happen right.
Paul Schulte : Yeah pretty much. I think that's right. And I think that Amazon is truly an international company. Right. So, I don't know what political weight. They pull in Washington D.C. but I'm sure that there are opposition forces at play in Washington D.C. to counter this desire for the U.S. to isolate itself. I think that's a minority opinion and it's not part of the mainstream and yet it seems to be having an immense cast has immense momentum right now. And so, it's very disturbing to watch this. You know what was played out yesterday at the U.N. and especially when you look at it from the Far East people are aghast at why the U.S. is doesn't have you know America first policy it's basically America alone policy. And I think there's no people who are more like gob smacked by this than the Canadians. And so, we've got to be very careful about where this is all going. If power is some of the powers in Washington want to bifurcate the digital world because I think it's impossible to do that. I think we've gone down we've gone too far down the road on this. And so, I'm just wondering what this all means. I think the physical bifurcated world has already occurred right the manufacturing world is already the supply chain already been broke about past tense but the digital world is a very different world that just doesn't lend itself to being broken into.
Manseeb Khan: Right. Because the whole the world the whole the pull for is the whole globalization rights that everybody is on the same team. We're here to help everybody and if a country is going to try to isolate itself from everybody else then it's going to be kind of hard of work with them. It's kind of like work like everybody playing in the sandbox where we have the one kid that like we're trying to include you doesn't want to come with us. It's kind of hard to like feet won't we'll can ask him so much.
Paul Schulte : Yeah that's right. That's right. That's right. Well thank you so much free time I have to jump on a plane. I'm going to a retreat with actually people from Monash University to discuss this topic in terms of the future of education. OK so this is important. This is an important topic for universities as well as universities risked being sort of cut out. Well if they don't change faster. And so, I personally have a similar problem with the banks.
Manseeb Khan: That's interesting. Well Paul thank you so much again for your time. Enjoy your flight enjoy your treat. I'm very excited to see what you've learned, and I can't wait to have you on the show again.
Paul Schulte : OK. Thank you so much.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Crowdfund Insider | | Sep 18, 2018
In many ways, OurCrowd epitomizes the aspirations of what investment crowdfunding has the potential to deliver for both issuers and investors. By providing access to quality deals to smaller (accredited) investors, OurCrowd has opened up an asset class previously closed off to all but the very fortunate. On OurCrowd, you can find yourself investing alongside some of the biggest names in venture capital – at the exact same terms – an important distinction. It is also important to note that OurCrowd has skin in the game for each offering it lists on the platform – thus interests are aligned: OurCrowd wants the company to succeed and it also very much wants to see a return on its own investment. These qualities make OurCrowd a compelling option for investors that are willing to shoulder an element of portfolio risk that can also drive some outsized returns.
OurCrowd is based in Israel – where many of its investments are made – but its vision is to empower investors globally and fund companies regardless of geographic borders. This is what you want to see in the digitized, internet fueled Fintech age.
CI recently caught up with Jon Medved, the ubiquitous founder and CEO of OurCrowd, for an update on platform progress as they execute on their mission to democratize access to opportunity.
Jon Medved: Yes, our growth in both active new investors and average investment sizes are scaling according to plan through the first half and we believe we will have an even stronger second half result.
Jon Medved: Our focus is on becoming not only the “most active VC investor” but becoming one of the “most successful VC investors.”
When we started, I don’t think many believed that our model could scale this effectively, yet here we are.
Since this asset class has a long growth curve of 7-10 years or beyond to bear the greatest fruits, we know we need to be persistent but patient.
We now have 20 different portfolio companies whose value is $100 million or more, so many of our investments are starting to mature and we are encouraged by their progress. The next phase will clearly be to replicate our level of activity in Israel to other regions of the world. While we are already sourcing about 30% of our deals outside of Israel, we would like to grow this percentage. The key to doing this will be to open up more offices (we already have 11 worldwide offices), sign more global strategic partners, and to engage more active investors who will help us source and diligence quality deal flow in their regions and their areas of expertise.
Jon Medved: Our growing network in Asia is a credit to the strong partnerships we have enjoyed in the region. As with everything in our industry, the winning formula always starts with the right people. Not only the people within our organization and across our strategic alliances, but the people we choose to invest in.
In Asia, more than anywhere, access to deals comes from a position of trust. As we grow our investment community in Asia, we hope to find more deals like Klook. Asia has so much promise and upside and spectacular entrepreneurs—but the key will be to deliver added value to these companies and provide them with important access to the rest of our global network.
Jon Medved: Absolutely we will continue to offer single firm investments; this has been and will continue to be the bedrock of our investment platform.
Our unique ability to deliver deal-by-deal discretion and the “freedom of choice” continues to be a really exciting core of our business. This is especially true as we offer companies at different stages (from Series A to Series E), in different sectors, and with the ability to invest in multiple rounds (we have some companies where we have already participated in 5 rounds of funding!)
The fact that someone can access great globally recognized venture capital funds with a minimum investment of only $50,000 is a game changer.
However, that said, we are also excited by the growing fund opportunities that we are providing on the platform. We now offer 13 different funds, which fulfill a real need for our investors who want managed portfolios and diversification. The fact that someone can access great globally recognized venture capital funds with a minimum investment of only $50,000 is a game changer. While maintaining our single company investments we also plan to also expand our fund model to many other sectors and strategies, because there is a real synergy between our funds and the single companies on our platform.
Jon Medved: We have indeed signed several agreements recently with institutional investors who have become our largest and most active investors and partners to date.
What is really exciting about this institutional growth is that it has not come at the expense of our 25,000 accredited investor base. We continue to grow this accredited investor base, and we are proud that we continue to offer deal access to both the individual accredited investor and the huge institution on the same terms. This is a fulfillment of our goal to democratize access to quality venture capital. We are seeing growing institutional interest in our individual company investments especially as many of our deals start to raise $10 million and up on our platform, where there is room for institutions to take a real swing and get the size they want.
Also, the institutions like the fact that they can build their own personalized fund of funds on our platform where they can get a basket of funds without paying the additional fees and carry normally associated with fund of funds.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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NCFA Canada | Sep 14, 2018

About this episode: On this episode our host Manseeb Khan sits down with the CEO And founder of Curexe, so chat about their new product called SmartPay! They also talked about how A.I is going to touch the payments and every other industry, regulations that could be in place when accepting crypto and many more. Enjoy!
Host: Manseeb Khan, NCFA, Fintech Fridays show host
Guest: Johnathan Holland, Founder and CEO, Curexe
Bio: Johnathan Holland's experience comes from a decade of learning about capital markets and a relentless pursuit of providing better customer experiences in the payments and currency exchange industry. Johnathan’s advantage has been to look at the currency exchange industry in a new light, which enabled him to create a new, better way to empower the businesses that are underserved by their current solutions. Johnathan graduated from the 2016 cohort of the Next 36 accelerator program that helps young entrepreneurs build high impact businesses and is currently running the company out of the DMZ. LinkedIn profile
Manseeb Khan: Hey Everybody Manseeb Khan here and you are tuning in to the NCFA's newest podcast series Fintech Fridays. Today I have an absolutely incredible guest. I know I say this every week, but I truly, truly do have an incredible guest today. Today I'm Johnathan Holland the CEO and founder of Curexe and he's my boss. So, everybody please play nice.
Johnathan Holland: Johnathan how are you doing today man? I'm doing well Manny how's it going?
Manseeb Khan: I'm doing really well.
Manseeb Khan: So, for the audience who don't know who you really are could you just for a minute give us a little breakdown of who you are and essentially what Curexe does?
Johnathan Holland: So yes, basically I look at the world of banking like know technology hadn't really affected it in a meaningful way, it’s as one of the last industries to really be innovated. So about four years ago I decided to build this business basically out of necessity. I applied to all the banks. I wanted to be an investment banker. Nobody would give me an interview. So out of that I decided to build a foreign exchange business and out of that business. We essentially help small companies in need to send money to different countries and different currencies and then we launched another product which allows them to accept debit card payments online when I say debit card. I don't mean to Interac rails and definitely avoiding Visa, Mastercard rails and it allows any e-commerce business to integrate our one line of code. And you can accept debit card payments in 10 minutes. So, kind of built those two businesses and now we're starting to roll and feels good.
Manseeb Khan: Awesome, so the secondary product is under a whole different name which was originally. So, it's under SmartPay right. So initially started a SmartPay then you changed it to Curexe. Now back to SmartPay I guess. Why do you go back and forth like why don't you just kind of stick to one topic and is it? Are you building two different companies. Is it under a whole umbrella? How does it really work?
Johnathan Holland: Honestly Manny it’s a mess bro, so basically what I did is it started out as student currency exchange. So, I started the business it was to help international students pay for tuition around the world of course. From there I realized that it was hard enough to get banking relationships in our own country here in Canada let alone get relationships globally. Because I'd have to set up to accept money from India for someone in India to come to school in Canada and make those payments. So, it was student currency exchange and then it basically pivoted to what I called SmartPay. It ended being our legal name SmartPay incorporated and that was basically an online foreign exchange business for the small business owners that are out there. And then from there it essentially kind of changed. We kind of did it doing business under a name called Curexe C.U.R.E.X.E that ran for you know a number of years. And then when we launched this new debit card payment processing company which is still the same company is two different products now but because you know we still use that SmartPay name before, so that's what we brought back, we have a logo. You know we got the domain. So, it was easy to kind of jump into it. So, there's no real rhyme or reason it's just hop and the like name changes and pivots and all that kind of good stuff for the start-up.
Manseeb Khan: So, could you talk a little bit more of the whole debit processing side because I'm pretty sure probably not many people know of the fees that entails. If you're using Visa MasterCard and or PayPal as an online merchant, as an online seller. could you talk a little bit more of why you decided to just build a whole different system and kind of why we're doing this whole David versus Goliath.
Johnathan Holland: Yes definitely. Yeah like it came out of necessity from our customer. so, all of them had a need to make payments to international suppliers in different currencies that was Curexe the after the first product and then they all kept complaining about accepting PayPal payments and it wasn't necessarily PayPal that was the problem. The system works fine. The problem is the fees for the business keep in mind this should be clear. If you're an online shopper out there you don't ever pay anything. You never pay anything to PayPal or credit cards. When you're online shopping and the business owners always charge this two-point nine percent of their revenue that never seems to go away. But if you're accepting money from different countries PayPal is going to force you to exchange those different currencies from say U.S. dollars accepting U.S. customer payments back to Canadian if your bank accounts are in Canada. But with that conversion there's an added cost of three and a half percent, two to three and a half depending on different credit cards and stuff as well. So, a six-point four percent of your topline revenue. And if you look at a business with a net profit margin of 10 percent you're eating into a profit. So, the businesses were complaining we realized that we had the technology to basically make it easy to collect the information we needed, and we had the bank accounts and the bank relationships to be able to pull funds from an online shoppers account. So that's what we've done. We've made it very simple putting in your credit cards easy. I'll be honest I have good credit. I don't even think I would ever use my product. I always use credit card. I'm not a points junkie like some people. some people care about their points other people there's a percentage of the population that don't like getting in debt because they're starting to learn more or they don't even own a credit card at all for that reason they just don't want to be in debt but there's no option that's not viable to buy a product online, outside of credit card or PayPal. So, what do you do have to sign up for a PayPal account or if they don't offer PayPal you have to get a credit card. So, some people just don't shop, or they drop off in check-outs.
Manseeb Khan: Yeah, I think it's I think it's a lack of education thing. right? I think it's like now kind of what you have mentioned of what you mentioned right. Like people are getting a lot more smarter and knowing a little bit more of how credit score works. What you should and shouldn't do when you get a credit card and just like what good credit really doesn't like how much it opens so much more doorways right. So, it's incredible. You guys are ,we are kind of providing a not only a great system to help business owners save a crap ton of money that can go right back into the business. Help them grow but you're also providing a very good education behind them and like teaching people. hey that's not the only way you can do it. There’re other ways you can do it and we're building a system to help you understand that.
Johnathan Holland: That's definitely right
Manseeb Khan: Could you talk a little bit more of the regulations behind this and just regulations being a money service business in general?
Johnathan Holland: So, we have these special bank accounts that essentially that allow us to pull money from any Canadian or U.S. bank account. now because we have that capability there's a lot of responsibility that goes with that. So, we're registered what's called a money service business as a money service business. We're very highly regulated it's Fintrac in Canada, FinCEN in the U.S. They basically have very strict rules that apply when you're dealing with money launderers out there, terrorist financing. There's a lot of like global sanctions list that we scrape, screen names that we need to make sure that the bad guys aren't able to move money around with our system and the regulations make sure that we're reporting and at least giving them all the information that they need that if there was a deep investigation that they would be able to at least maybe track down those individuals the bad guys, the bad actors and then do something about it. So, what happens is Fintrac or FinCEN and we'll collaborate with law enforcement and they'll be able to essentially help stop terrorism or funding I guess of terrorism and money laundering. as well which is obviously a big issue with lots of criminal organizations and the bad stuff that can happen with that. So, we're very regulated. We have annual reviews there's like every two years we ever review from our federal regulator which is a very serious kind of event and we just always have to make sure we're on top of this stuff for moral issues and for the laws that we have to follow the law.
Manseeb Khan: So being a money service business you're definitely going to deal with a lot of fraud or have you have a way higher potential risk of fraud. Could you talk a little bit more what fraud prevention you're putting in place and talk a little bit more of what you're seeing that's there. And like pretty much the loopholes or fraud prevention your kind of hoping that kind of gets filled in moving forward?
Johnathan Holland: Yeah, no absolute fraud happens. money service business is a broad term, so money service business could be that little kiosk in the mall. where you can go to exchange or Canadians in euros before you go to Europe. I mean you could wash money through that stuff, but fraud is probably less prevalent. Assuming they check the Bills under lighting and everything because there could be against counterfeit. But with online money transfer businesses there's always that risk right. I mean you can create a business fairly easily get it registered open up an online store start accepting payments with no intention of paying the people basically just ripping off shoppers never send in products out. So, us as a business we have to be able to combat against this stuff, so we have a really strict analysis on the business. How long have they been in business? Identify all the individuals in the business pull Corp reports from different sources who can make sure the business is legitimate. We'll even go as far as talking to their end customers making sure that things are smooth. So we do a lot of in-depth stuff that a fraudster pretty much can't avoid which is what really helps us kind of combat against these guys and then outside of that a lot of fancy technology stuff or we track IP address as we screen different computers we have different recording systems and being very vague here for a reason because the deeper I go, the more knowledge I'm giving out there and then these fraudsters because there's an entire industry around the stuff that there's conferences that I've been that, that explain to me there's conferences for hackers and how to rip off credit card lists like you know all this stuff that's happening so the conventions in Vegas to teach people how to rip people off with their credit cards right.
So, the credit cards are very easy to rip off. Luckily your credit card company reimburses you of course at no cost to them. And shoppers don't realize it. But if somebody steals your credit card but has a product from the store. Visa MasterCard or not out the money. That's why their stock charts a 45 degree angle up and to the right. Essentially the business owner loses that money. So, this could be a small business owner. You know you name it. That are now out funds and that's a loss of they have on their books. so, it's definitely a serious thing. That's why people should be very diligent about making very secure passwords my passwords are anywhere from 25 characters to 64 characters. Random numbers letters and symbols. It has to be that way. Use a password manager that makes it easy. You don't have to be typing anything off the piece of paper and type it in and it makes your life easier and safer and then you're helping business owners that are out there as well because the fraud that happens in this industry it's amazing what they've came up with to fraud systems and everything so that there's a lot of stuff that we do. I just want to make sure I don't give away too much. Yeah nation's nerve. Can somewhat crack the code which they sill. We have endpoints that are manually can't but still helps.
Manseeb Khan: Right .Canada has been on the up of A.I. so do you see I guess A.I playing a role in helping Curexe and other businesses like Curexe in the future
Johnathan Holland: No absolutely. I mean AI is going to touch every industry I think in a very meaningful way especially in the payment side now. The ones that have the most advantage are the ones with the most data. So, you have to work with banks, you have to work with organizations that are willing to share data. Visa ,MasterCard have built some pretty good rules you'll notice now if you go on a trip oftentimes will say you don't have to call the credit card company. It's because you probably booked it through flight through a booking thing and they're sharing the data back and forth. There's such a good thing for the end customer. But yeah, I mean in general there's a lot of interesting things going on in the space from that angle and we're all just doing. We can I mean A.I will change a lot of this and I've haven't seen a lot of very developed A.I that really has helped us this besides maybe Visa MasterCard and what they do. Keep in mind online shopper it doesn't matter how you pay you never to charge anything. you never get frauded any money. You'll ultimately get your money back. I mean if there is a unique scenario where there was big complications that just make sure like I said Protect your passwords securely. What happens is we'll take a longer period of time for the resolution to happen if it was something bigger. So, if you're wealthy individual and you listen to this just be very secure with all your passwords and stuff. which you probably already are because you probably had an incident happened at some point. For anybody that's just using typical credit card .they just give your money back off the work. So, there's no stress about buying something online and that's why the market's growing 15 percent year over year with online shoppers everybody is going online. It's easy. You know people are starting to order groceries online. It's becoming a more convenient world. And I think that there'll be more shopping online.
Manseeb Khan: Yes, speaking of online shoppers you are seeing a growth maybe not. Nothing too crazy. We were seeing a growth of people buying items through crypto. Right. So, do you see how do you see crypto playing a role in this do you. Do you guys see that. Later on, accepting crypto. Do you guys see maybe launching an ICO like what's your take on servicing cryptos.
Johnathan Holland: So, the reason I love cryptocurrency is because I started studying it in 2014. I looked at crypto like this is going to be the next thing that could rip away my business. Now a lot of interesting things have happened with Bitcoin the way it took off it is honestly like magical is the best word to describe it because for the network effects and everyone to get that on board with you know really what it is. Now finally someone can compete with money transfer businesses and banks and stuff like that. So, it was very exciting to see the way it took off. It still hasn't proven itself to be viable in the market. And what I mean by that is the volatility. And I'll explain if a lot of viewers aren't very finance savvy but the volatility. so, Bitcoin can move 5 percent in a day. If you're a business owner accepting 100 bucks with crypto and within that day it drops to 95 that literally with the PayPal fees as well could cripple a good or 10 percent net profit margin like we discussed before. So, the volatility in the movement of it can go in your favor and you make 105 bucks. But it could also go against you. the business orders aren't typically comfortable with our kind of risk. So what needs to happen and any bankers listening please push for this within your banks, become a market maker for crypto and market makers. Basically, you provide a lot of liquidity a lot of dollars like billions of dollars and buy and sell and take both sides of the trade. So, you sell side buy side in any given market and that's why you have a very liquid market get in and out in seconds.
So, for example you could buy a Wal-Mart stock your order executes instantly, if you buy a small cap company meaning they're you know a smaller size company who might only trade three times throughout the day. so, you can only have three times where a buyer and seller are willing to agree on a price. And then and then a change happens. So, a crypto more liquidity spreads are still crazy like the volatilities moving about 5 percent a day. So, if you have market makers come in it basically reduced that volatility not 5 percent but smooths it out. And if it's more smooth then at least the business can accept the crypto and then you know convert back to fiat and not have to worry, ideally in a perfect world for like I'm talking to consumers, business owners everybody adopts crypto and everybody just uses that as a currency because the fees are much lower. The system is very secure. It's a secure network of nodes and all those nodes literally have to agree on all the transactions that happen, or it doesn't go through. There's no duplicate of money. There's oftentimes the SWIFT network our international payment network gets hacked and money gets lost. You hear about it, but they keep it very quiet as the like. What's actually happening around the world. crypto and bitcoin has risks like this as well because it's early, but it does have the potential to become something that would be very viable. I personally didn't invest in crypto because it's a it's a buy sell thing. It's like Warren Buffet says why would you buy a piece of gold. And the reason he says have a bar of gold and you have to buy things so what you do is you clip off a little piece of gold. And you paid for your groceries at a clip of a piece of gold and he buys clothes for the day of your family whatever it is that you clip off in a little piece of that bar. You don't even have a gold bar at the end of it. Warren Buffet would rather do is buy a piece of land that has a store value you which is what crypto kind of has. I mean bitcoin with the scarcity of the coins gives us somewhat of a perceived value like the scarcity of diamonds and gold. Right. So, if you have a piece of land and that produces you crops every year you can mine those crops then buy your food and beverage and you still have a piece of land you still have that store value. with Bitcoin. You're saying it's worth 10000 but you're only saying we're 10000. Everybody's agreed it's 10000. If everybody agreed that tomorrow that it's worth hundred it'll go to a hundred or go to 100k some people are predicting. So, I'm unsure where the price of crypto will go. But I love the fact that it could actually come in and start to transact the businesses have to accept that widely. And individuals have to start paying with it and then hopefully we see the network effects take off and maybe commerce will begin.
Manseeb Khan: Yeah, I mentioned in a couple of episodes past you're seeing a lot of institutions and banks started to get on the crypto market like trying to in a sense bring both worlds together where you have like the regulations unlike the traditional marketplace into the new marketplace the whole decentralization everything. So, you're seeing like a bridge if not a maybe arranged marriage being built around it. So yeah it should be very interesting to see how it goes the next 18 to 24 months to wrap this up. What would be other than make sure you secure your passwords make sure you're paying attention to where your money is going. What would be your advice to either online merchant’s small business owners and anybody else that's in the industry.
Johnathan Holland: I mean it depends it's a very broad questions of we can go in a number of different ways but online merchants there are other services available like now because we've launched this debit card solution. I know there's going to be several other players that are coming in and they're going to build there a new type of credit card or different type of payment systems using crypto to make online payments. That's some exciting areas that can move into. So, I would say the online merchants especially if you're doing big volume that 2.5 percent and then FX stuff as well that you're getting dinged that matters to your business so look for other solutions it doesn't necessarily have to be lower cost and sacrifice quality. Right because there's products out there that can still have the same quality, but you also get to save a bit of money while you're doing it. So, the merchant should do that, online shoppers I mean ultimately you know your personal finances are important. Do what you can to save your money and getting into debt is obviously not that smart. Interac in Canada a lot of ads but this like back in the black meaning you know back in the positive. I don't think the general population you know is that black is positive and red is negative. But you know maybe this is where that degree maybe I'm given them you know some food for thought there but, so you know it's good I think as a consumer to make sure that you're saving your money. so be mindful of what you're spending on. And when you do spend it I would say use debt but I'm biased. I think it's better to not get in debt.
Manseeb Khan: Awesome. So, Johnathan thank you so much for sitting down with me today. This has been very educational for me even though I'm in the company but I'm pretty sure a lot of people might have learned a thing or two and hopefully it will change the passwords like I'm going to in the next 30 seconds and I can't we talking on the show going man.
Johnathan Holland: Happy to be here Manny. Cheers.
End of Podcast
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