Karsten Wenzlaff, Advisor
August 26th, 2025
AltFi | Luke Lang | Oct 21, 2019
Something special is happening at the intersection of retail investors and financial technology, writes Crowdcube's Luke Lang.It became clear that fintech companies began to prize crowdfunding three years ago. Monzo crashed our servers in 2016 when it raised £1m in 96 seconds. Last December, the now-serial crowdfunding neobank raised £20m from retail investors.
The staggering thing about Monzo’s raise – and it speaks volumes about where crowdfunding and fintech have reached – is that it did not need to raise the £20m from any of us on the street. In October – i.e. just two months shy of the raise – the bank had closed an £85m round led by VC firm Accel. Raising £20m is no walk in the park. You need to build a prospectus, which is a lengthy and expensive process. Monzo’s crowdfunding raise capped all investments at £2,000, meaning the team chose to have more investors to look after.
The world’s leading fintechs are using crowdfunding to cement and enhance their relationship with their customers. The latest Unicorns report from Beauhurst, an independent analysis firm, identifies the UK’s 21 unicorn companies – those worth $1bn (around £760m) or more. Of the 21, six are fintechs, and two are digital banks: Monzo and Revolut. Both have turned to crowdfunding – at a time when they are the darlings of the tech scene and its investors – to raise capital.
To answer that, I believe we have to go back to the financial crisis. After 2008, a chasm opened up in financial markets, encouraged by a profound lack of trust. We’re well-versed with the outcomes. The banks that survived had to change their ways, and new players came onto the scene. A decade later, it is the novel relationship between these latest entrants and consumers that gives us an idea of what the future looks like: a world where any business-to-consumer company knows that sharing ownership with its customers is fundamental to long-term success. This is the cooperative movement of the twenty-first century, and it is driven by technology.
Curve, Nutmeg, Freetrade – all these leading fintech companies that want as many as possible to profit from their success. In the last 12 months, we have facilitated the raising of £67m across 21 fintechs. By giving people skin in the game, these firms are securing a base of customers, and champions. From a commercial perspective, each customer’s lifetime value is hugely enhanced. Our customers find that their shareholders are less likely to move providers, more likely to refer friends and family, and more likely to buy more products and services.
Making consumers owners and giving them a say has become integral to how these companies run. Indeed, many are now building their own platforms to manage ownership. What does this tell us about the future? Here are businesses offering equity – not for money, not because they want to list, but to build an affinity with their customers. As these relationships evolve, both sides benefit: greater engagement – better products – more customers – growth – profit – both sides capitalise. It could be called the democracy of building business.
Technology is making this shift around the consumer possible not just in finance, but across markets. While the former has emerged as the vanguard, there are other non-tech sectors that have leapfrogged traditional ownership structures and cemented their own success. Food and beverage, historically underserved by the financial world, was an early adopter of crowdfunding. BrewDog is the poster child for this – a four-time Crowdcube funded brewery. It has 120,000 investors, aka Equity Punks, who, in its words, kick-started the craft beer revolution and, presumably, enjoy its beer. The prospect gets so much more exciting when you start to think of the markets that are hardest to disrupt, build a community around, and fight injustices: insurance, mining, the coffee industry, healthcare.
We are going to see another huge change: big businesses are signalling they’re stepping up beyond paying lip-service with grandiose CSR initiatives.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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In 2006, LendingClub introduced a then-novel business model: the ability to offer online personal loans to millions of underserved customers. The peer-to-peer lender was a media and investor darling, hailed as a tech-enabled alternative to traditional banks. When LendingClub went public in 2014, it was valued at $8.5 billion, the year’s single largest US tech IPO. Now, five years later, that fintech pioneer has lost 85 percent of its market value.
Meanwhile, mobile upstart MoneyLion launched in 2013, also providing online personal loans—a direct competitor to LendingClub. Today, MoneyLion claims more than 5 million users and is valued at nearly $1 billion.
LendingClub had significant competitive advantages, from low customer acquisition costs—back then, personal loans keywords weren’t nearly as competitive on Google and Facebook was actively promoting LendingClub as an early F8 partner—to improved underwriting (the company provided lenders with access to customers’ credit score, total debt, income, monthly cash flow, and social data). So why is LendingClub experiencing growing pains while MoneyLion sees significant growth? Though the latter started out solely as an online lender, it quickly morphed into an all-in-one lending, savings, and investment advice app.
A new wave of fintech startups understand that regularity and rhythm are the basis of any good relationship. Take Tally, for example, which is building a large-scale lending business via automating credit card payments. Or Earnin, which provides ongoing value by granting customers access to an earned wage advance, say, every two weeks. Credit Karma hooks users by offering regular updates on your credit score. The services these companies provide to users—conveniently packaged in app form—go beyond loans. And by driving continued engagement, these companies don’t have to pay to reacquire customers.
In addition, the business (in this case, providing or facilitating loans) actually improves the customer experience and the overall product. Credit cards are a classic example. By using them to make payments, the consumer earns rewards—improving the experience and the product—while the credit card company makes money via the interchange. Likewise, for Credit Karma members, taking a personal loan can reduce credit card debt, thereby improving their credit score. Another example outside fintech is Google Ads (formerly Google AdWords). When useful results are returned, it actually improves the utility of Google Search, giving consumers a reason to re-engage with the broader product. Thus, a flywheel is created between customer retention and monetization.
In the coming years, fintech companies will continue to duke it out for dominance in various core verticals, whether that’s financing a home, paying off student loans, or managing credit card debt. But the real test of who will own the money button on your phone will be in who can build enduring customer relationships. By being holistic, fintech companies can earn a place in users’ regular app rotation—then cross-sell into new product areas. Even as businesses like LendingClub and Prosper are losing ground, peer-to-peer lending remains a $138 billion market. The next wave of lenders, though? They’re pocket-sized financial assistants.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Current Affairs | | Sep 29, 2019
number of workers at Kickstarter are currently trying to organize a union, an effort the company has actively opposed from the start. The CEO made it clear that the company doesn’t want a union and would not voluntarily recognize one. Several weeks ago, during the middle of the organizing campaign, Kickstarter suddenly fired two of the lead organizers. Sources inside Kickstarter confirmed to the press that the firings were not, as the company insisted, merely performance-related.
When the union organizers were fired, Current Affairs happened to be in the middle of a Kickstarter campaign. As a left publication, we were appalled, and didn’t want to publicly support an anti-union company. So we got together with our colleagues at Protean Magazine, Pinko Magazine, the Nib, and the Baffler (all of whom had done Kickstarter campaigns in the past) and released a statement condemning the firings and expressing solidarity with the union.
We invited other Kickstarter project creators to join us on the statement, which hundreds did, including well-known creators like Neil Gaiman, Anita Sarkeesian, Molly Crabapple, and Richard Herring. Collectively, the creators on our statement have raised millions of dollars on the platform (my estimate is $10 million, but I stopped counting around 5).
We were united in (1) appreciating Kickstarter’s staff and the great platform they have created and (2) being firmly opposed to the company’s anti-union activities and supportive of the workers’ rights. (If you have created a Kickstarter project, please consider signing. Read some of the statements people have made here.)
As our campaign took off and started to attract press attention, I received a message from Kickstarter’s chief communications officer. He asked me if I would like to talk on the phone so that he could address our concerns. I spoke with him, and explained that his company’s actions violated the core values of the creators on our statement. Not only that, I explained that Kickstarter was actually damaging its creators’ projects.
I had supporters of Current Affairs saying they were ambivalent about donating to our campaign because they didn’t want to support Kickstarter (who take a percentage of all funds raised). Pro-labor project creators who hadn’t yet met their funding goals were especially hurt. One creator was actually raising money for a game about union organizing, and felt he couldn’t in good conscience stay with the platform but didn’t want to lose the money he’d raised for his game.
After I told the communications officer this, he argued that Kickstarter was not, in fact, an anti-union company. I pointed out to him that since his company was in the middle of fighting against their workers’ union effort, they were anti-union in a literal and undeniable sense. I said the creators on our statement held very different values to those of Kickstarter. We did not resolve anything on the conversation, but he said the company was thinking through how to respond and he would be in touch.
Today, Kickstarter offered its response. The communications officer emailed me, and said he would like to share a statement from the CEO with the project creators. The statement said that Kickstarter:
The statement was the most blatant slap in the face imaginable to both the workers and the project creators. It says, in essence: drop dead. We do not care what you think. We do not want a union and we are going to try to stop one from forming. We will fire union organizers if we want to, and if they complain to the National Labor Relations Board, they will be facing our lawyers. Kickstarter heard the hundreds of creators who signed our statement, and they have said plainly and unequivocally that they reject our values and will remain an anti-union company.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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NCFA Canada | Sep 22, 2019

NCFA is pleased that the Alberta government is undertaking this important initiative to the benefit of all Albertans. We acknowledge the substantial background information provided by 11-701. This submission responds to the brainstorming headings pp. 24 – 31 and seeks to fill knowledge gaps with recent consultation data (mainly obtained in Edmonton) and pays specific attention to equity (investment) crowdfunding and peer lending in Alberta.
The NCFA recommends that the ASC undertake the following:
Crowdfunding helps to drive innovation, economic activity and job growth. It fills a critical early stage funding gap (‘valley of death’), enables more productive investment in venture markets, and strengthens early stage capital markets. Crowdlending also provides support to more mature companies looking to access capital that may fall outside the parameters of bank lending. And last, but not least, it helps to democratize investment by giving smaller investors direct access to the capital markets.
“Regulation may be the largest constraint to capital markets Fintech development in Canada, as we have not set out many of the same principles as in the U.S. and U.K.”[3]
This is not the time for Alberta to hold back.
Thank you for the opportunity to contribute comments. NCFA would be happy to expand on any of the points raised in this submission. We look forward to future developments.
Contrary to the intent of the crowdfunding exemption, Alberta’s crowdfunding requirements hinder access to capital for SMEs across many sectors. These requirements have restricted innovative opportunities for retail investors and our members feel the impact of this directly. The potential of opening up regulation is to significantly increase job creation and economic development, as experience in other jurisdictions shows. Alberta’s 417,000 small businesses would also benefit from the increased access to capital that crowdlending offers. Canada has fallen behind international competitors like the UK and the US. Crowdfunding now provides the largest investment at the seed stage in the UK and peer-to-peer platforms now provide 15% of all new bank lending to small businesses.
Canada’s crowdfunding and fintech “ecosystem” should be competitive, be in line with global trends, and enable early stage entrepreneurs to access smaller amounts of capital at a reasonable cost. Unfortunately, it is not and does not. There is a ‘funding gap’ as smaller companies find it very challenging to raise debt or equity financing in Canada.
There is a 'valley of death' for start-ups at around the $250,000 level. Venture capital funding has increased, but VC dollars are mostly going to expanding firms. Angels are a lot less active than in the US and their investment amounts are lower. Banks generally steer clear of start-ups. This means fewer innovative start-ups, fewer opportunities for investors, lower economic growth and productivity and fewer jobs.
“Regulation may be the largest constraint to Fintech development in Canada, as we have not set out many of the same principles as in the U.S. and U.K.”[5] The NCFA has conducted numerous stakeholder consultations which overwhelmingly tell us that regulatory requirements are overly prescriptive, complex and burdensome, disproportionately raising the costs of doing business for start-ups. Entrepreneurs are reluctant to start up in Canada due to high costs (relative to a small financing), along with concerns about ongoing regulatory burdens such as over-reaching and complex reporting requirements and compliance reviews.
Investors are inhibited by restrictions like caps on investment. Many talented entrepreneurs and investors move to (or invest in) overseas jurisdictions that better understand (and support) innovation and the economic potential of start-ups and SMEs. If the NCFA recommendations were to be implemented, the experience of other jurisdictions makes clear that more capital would be raised, especially for under-serviced sectors (e.g. women and minority groups, including First Nations, and rural communities). Investors would have increased confidence and more freedom to invest as they choose – any increase in investor downside risks are anticipated to be low.
The call for comments by the ASC is a leap towards positive change in the Albertan capital markets and crowdfunding landscape. While the in-depth background material supplied by the ASC in 11-701 clearly lays out the challenges for Albertan companies, there are updated consultative engagements with the entrepreneur communities in Edmonton and Calgary. These updated reports will be a useful addition to the ASC’s decision-making processes. They also provide excellent contacts for ASC’s engagement with Alberta’s major centers.
In Edmonton, starting in May 2018, community meetings under the banner of the “Edmonton Innovation Ecosystem Community” engaged members of the innovation community.[6] To date, there have been 11 community consultations with key innovators on a near-monthly basis. The impetus for the first gatherings followed consultation with 50 entrepreneurs in Edmonton to gather their feedback on ecosystem performance. The EEDC engaged Startup Genome to begin measurement of the ecosystem performance. The Edmonton Report brought two key measurement instruments to the ecosystem, Global Market Reach (GMR) and Global Connectedness (GC).

Startup Genome Edmonton Ecosystem Assessment, May 2018
We ask that the ASC review the results of EEDC’s more detailed analysis of the ecosystem as part of their assessment of 11-701 responses. Notably, Edmonton lags behind its Canadian peers in attracting resources from within the country. In addition, Edmonton ranked below what the report calls the Globalization Phase Average in Early Stage Funding per Startup, based on data from Crunchbase and Deal Room. The key actionable insights from this early analysis are that Edmonton should focus on increasing early stage funding by (1) widening the funnel and increasing startups with seed funding; (2) supporting the formation of more sources of capital (ie. Angel groups); and increasing access to Series A capital. Calgary has also engaged Startup Genome for ecosystem benchmarking[7].
Another work product from the EIEC meetings in Edmonton was the Innovation Compass report[8]. Due to perceived low numbers of early entrepreneur engagement, EEDC engaged ZGM Marketing to complete a third-party interview process with Edmonton Entrepreneurs to make recommendations that reflect the voice of Edmonton entrepreneurs. Engagement began in December 2018 and the final report was published June 20, 2019. The report provided community validated recommendations and directions for supporting the city’s tech innovation ecosystem. Among 14 recommendations and directions, the top recommendation was:

Highest priority recommendation from Edmonton innovation ecosystem community members in the YEG Innovation Compass Report.
During the early meetings of the EIEC, it was recognized that a body completely separate from EEDC that reflected the voice of Edmonton entrepreneurs was needed. The Edmonton Advisory Council on Startups was formed with members representing all stages of entrepreneurship to ensure diversity. EACOS is comprised of 13 individuals representing students, seed, startups and scale-up stage companies, and investors. EACOS has published three position papers[9] aimed at increasing the size, throughput, energy, and success of the Edmonton startup community. EACOS has identified a number of community priorities and access to capital is top of mind. EACOS has recommended:
“Intensified efforts to engage local investors into investing into local technology companies. Investors who have built capital through traditional means, like real estate and energy, need to be effectively engaged, educated, and presented with the portfolio opportunities of technology investments.”
BC and some other jurisdictions have less burdensome crowdfunding requirements[10] that allow small firms to raise up to $250,000 per offering (twice a year), with participation from other provinces. While still not ideal, these less burdensome exemptions have proven to be much more effective than MI 45-108 in Ontario.
For background on exemptions in Canada see: https://www.bcsc.bc.ca/Securities_Law/Policies/PolicyBCN/PDF/BCN_2018-01__February_14__2018/. (This BCSC Notice expresses well many of the points we raise in this submission)
Canada has fallen behind international comparators such as the UK. In the UK, crowdfunding platforms were involved in 24% of all equity deals in 2017, but with 30% of seed stage deals in 2017.[11]
To see the advantages of a uniform, cross-border, and flexible crowdfunding regime, one need look no further than Regulation D in the US. The following are quotes from the recent Crowdfunding Capital Advisers Report.[12]
“2018 saw triple digit growth in unique offerings, proceeds and investors. More importantly, start-ups are successfully using Regulation Crowdfunding to raise meaningful capital in a relatively short period of time and at costs that are less than a typical Regulation D offering.
“Unlike venture capital, where less than 6.5 percent of start-ups successfully raise funds, the success rate in Regulation Crowdfunding hovers around an impressive 60 percent. A key data point for industry followers is that the average raise ($270,996) helps start-ups hurdle the “valley of death” they often face after expending their internal or personal capital.
“Regulation Crowdfunding is proving to be a jobs engine (creating on average 2.9 jobs per issuer), economic generator (pumping over $289 million of revenues into local economies)... There is still a lot of room for growth with Regulation Crowdfunding offerings as they equate to only 1.2 percent of all Regulation D offerings and only 4 percent of all capital raised under Reg D.
“The fact that the velocity of capital into funded offerings continues to be steady without signs of abnormal activity or irrational investor behaviour is a healthy indicator. Meanwhile, the rapid increase in the number of offerings and investors proves there is continued appetite for Regulation Crowdfunding from both issuers seeking capital as well as investors looking to diversify. This is true across the [US].
“Regulation Crowdfunding is also proving efficient. If we compare the average days to close (113) in 2018 and average raise ($250,635) of a successful Regulation Crowdfunding campaign to a traditional Regulation D offering, Regulation Crowdfunding most likely represents the most efficient, cost effective way to raise capital for start-ups and SMEs.”
The type of (published) data collection and analysis provided by the above report is rare in Canada, which is another serious impediment to decision making in this area. To back its recommendations, NCFA (and others) must rely largely on anecdotal evidence from its members.
As the Competition Bureau has pointed out[13], a more flexible approach to regulation and better government support would provide significant economic benefits by freeing entrepreneurship. It would also help to keep our entrepreneurs in Canada (along with the related jobs), boost GDP (especially by improving productivity), and encourage the commercialization of new products and services generally. It is well-documented that overly complex, prescriptive regulation is a much higher burden for smaller firms and so is inherently anti-competitive. For a disappointing progress report on the Bureau’s recommendations of Dec 2017. See: http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/04392.html
Some market participants have suggested there might be a role for the ASC in increasing investor understanding respecting the exempt market and considerations when investing in start-up and early stage businesses
What are the right combinations of education and experience? For the educational component, should we consider courses such as those offered through the CVCA Canadian Private Capital Investment School or the NACO Academy for those investing in private markets?
Given that the policy rationale for the accredited investor exemption is ‘ability to withstand loss’, would it be appropriate to impose some limit on the amount that can be invested by an educated/experienced investor that is not otherwise an accredited investor e.g., the greater of $30,000 and 5% of their investment portfolio?
The central party could then confirm, through a unique investor identifier, to any business or dealer to whom the investor provided the unique identifier, that based on the information provided, the investor qualifies as an accredited investor, without the need for the investor to reveal all of their personal information.
We are interested in feedback on a dealer registration exemption for sales to investors that are accredited investors who also meet certain education and/or experience criteria. We are interested in how such an exemption could be tailored to adequately protect investors but help address the issues associated with smaller financings that are not being serviced by registered dealers.
This applies across the piece in the crowdfunding sector. Each requirement should be cost justified by regulators.
For crowdfunding related burden reduction examples we encourage the ASC to review NCFAs submission to the Ontario Securities Commission of March 1, 2019 – burden reduction.[14]
Should we consider adviser registration exemptions where accredited investors have a limited amount of capital at risk?
(k) Facilitating a semi-public market that allows secondary retail trading by non-public companies
The National Crowdfunding and Fintech Association of Canada (the Association) represents over 2,000 fintech SMEs and individual members that support financial and capital market innovation, small businesses and technology. We are pleased that the Alberta government is undertaking this important initiative to the benefit of all Albertans. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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University of Pennsylvania | Wharton Knowledge | Sep 10, 2019
As the finance industry grapples with what the next generation of banks and payment systems will look like, it’s clear that partnerships are a linchpin for riding the wave of change successfully, whether you’re a multibillion-dollar traditional bank or a startup looking to bring cutting-edge technology into the mainstream.
“The rails that these payment systems are built on date back 20-30 years – people are not starting to reinvent that alone; it isn’t an overnight thing – it’s incremental innovation adding up to something massive,” said Jennifer Lee, vice president focused on fintech at growth equity firm Edison Partners during the recent Fearless in Fintech conference at Wharton San Francisco.
At the conference, which was co-sponsored by Knowledge@Wharton and Wharton Executive Education and organized by Momentum Event Group, Denise Leonhard, head of global credit expansion, business development and expansion at Paypal, used her company’s online payments system as an example of the challenges ahead.
“We’ve built our infrastructure with all these different partners – payment networks, bank issuers … we’re all playing in a very messy soup,” she said. “What we’ve been building in the last 20 years has brought all of those partners together to make the infrastructure as seamless as possible and we’re still relying on that infrastructure.”
As financial services companies begin to explore the possibilities of technology like cryptocurrency and the blockchain, “I don’t think anybody is going to be able to do it alone…. Cryptocurrency is reliant on old-school rails to extract value,” Leonhard added. “To get to the next evolution of payments, it’s going to be really partnership driven.”
Traditional banks value startups for their speed and the opportunity to stay on top of potentially disruptive innovations. Start-ups can benefit from the scale and resources offered by larger established firms. But what are businesses doing to make sure the partnerships are valuable and viable?
“Startups and big companies live in very different world: They hire people differently, they operate differently,” noted Serguei Netessine, Wharton professor of operations, information and decisions. In 2016, Netessine co-authored a report that examined how the world’s largest companies were dealing with “the startup revolution.”
“Going into this exercise, our expectation was that big companies and startups don’t do much together,” Netessine said in an interview with Knowledge@Wharton. “But the reality was very different. What we found was that the majority of Global 500 companies have a variety of ways of partnering with startups.”
That engagement took the shape of M&A, investment funds, spin-offs, accelerators and incubators, events, support services, startup programs and offering co-working spaces – or a combination of several of these.
“You have to qualify your own goals [for partnering]: What is it you’re trying to achieve?” Netessine said. “Some companies just want to make money through investing in innovation – for example, Yahoo made a ton of money purely by investing in Alibaba. That’s fine, but sometimes the goal is very different – you want to keep an eye on what’s happening in your industry, emerging technologies, and usually those are commercialized by startups.”
Added Wharton operations, information and decisions professor Gad Allon: “Legacy firms are really good at mitigating risks. They do excessive testing and are generally very slow to adopt tech that hasn’t previously been tested and adopted by other organizations. Startups are the exact opposite. Their only advantage is speed; they move very, very fast, they undertest, they usually underdevelop… this is a partnership between two vastly different culture and value systems.”
At the Fearless in Fintech conference, leaders from established companies and relatively young startups discussed how they have navigated the path to successful partnerships.
Leonhard noted that Paypal’s approach to partnership has changed significantly since it became an independent company four years ago. “When we were part of eBay it was all about running payments for the mothership,” she said. “As a public company and really thinking how to be successful, one of our big strategic decisions was to move away from being a walled garden to much more of an open platform enabling all financial institutions to drive that ecosystem.”
When the company thinks about partnering on products today, “we always start with the need of the customer, whether that is the merchant or the consumer,” she said. “Then we look to see if we have the right building blocks internally to meet that need. Sometimes we do, but we see that it’s going to be really difficult to do, or we do but it’s not hitting the right prioritization.”
Leonhard says Paypal does an internal pro/con exercise to see what a project would look like if it’s done internally vs. engaging with a partner, and whether there are potential partners outside Paypal who are already doing similar work. If the company decides to find a partner, Leonhard says it’s important that both sides are clear in the beginning what the expected outcomes are and how the partnership is expected to evolve over time.
“That needs to be written down in detail and clear on the key performance metrics (KPIs),” she said. “Leadership can change or someone could get excited about another shiny object – there’s excitement, and being clear about what that excitement is going to deliver. You need alignment for partnerships to work and on both sides; you need leadership buy-in, that senior leaders are going to be held accountable for it.”
Leonhard, who worked for American Express prior to joining Paypal, noted that more established firms offer smaller fintechs a level of scale they wouldn’t be able to access otherwise. “They may have a great unique solution, but they can’t actually scale, and you need scale to drive forward,” she noted, adding that strong partnerships can pave the way for successful acquisitions down the line.
“When we think about partners, especially when we think about partnering with fintechs who may be really innovating in the space … partnership is the best due diligence you could ever do,” Leonhard said. “If you do a pilot with a partner, make sure you’re kicking the tires on the tech, kicking the tires on making sure you can work together.”
Anyone who has ever applied for a mortgage knows it’s a time consuming process. Mortgage loan company Fannie Mae has partnered with a San Francisco-based fintech called Plaid to try to take a little bit of pain out of a complicated system.
In 2017, the two companies launched a pilot to automate the asset verification step of the mortgage process. Fannie Mae lenders are able to connect with borrowers’ bank accounts in real time, meaning potential home buyers no longer have to go through the process of collecting paper documents to prove they have the capital necessary to afford a mortgage. The borrower controls who has access to his or her data, reviews data before it’s passed on to a new entity and has access to a history of each entity that had access to the information.
“It was good to have somebody to bounce ideas off of; it gave us the opportunity to improve our process. That’s what a good partnership is about – being open and honest.”–Natalie Hunt
Since its founding 2012, Plaid has formed a number of different relationships with banks – including some that are investors. “There is a lot we can gain from partnering with financial institutions…. Banks have scale, they have brand alignment,” said Kate Adamson, head of mortgage for Plaid. “So for fintechs trying to build the next generation of financial services, there’s a lot to be gained…. There’s a lot of common ground and frankly, having the best partnerships helps you get to that common ground in terms of values as fast as possible.”
For Fannie Mae, the partnership with Plaid has allowed customers to save 7-10 days in the closing process, said Natalie Hunt, Fannie Mae’s director of digital alliances and technology integration.
When the two companies began the partnership, one of the early challenges was getting past cultural differences between Plaid, which was founded in 2012 and has roughly 300 employees, and Fannie Mae, which has existed in some form since 1938 and was number 21 on the 2018 Fortune 500 rankings of top U.S. companies by total revenue.
“You’ve got to figure out how to get everyone comfortable,” Hunt said. “From Fannie Mae’s position, we’re a large financial institution and we’re trying to drive innovation, but we also have to do it in a safe and sound manner and demonstrate that we’ve got the right checks and balances in place.” One of the lessons that Fannie has learned from partnering with fintechs is to think about its established processes in a different way.
“They said, ‘Think about this this way and this way,’ and we said, ‘No, this is our checklist,’” Hunt said. “But it was good to have somebody to bounce ideas off of; it gave us the opportunity to improve our process. That’s what a good partnership is about – being open and honest.”
Adamson noted that the viability of Plaid’s product depends on creating stable relationships with banks. The company has taken a systematic approach to building those relationships, including making sure it has multiple points of contact within the banks and keeping track of different bank holidays that might create hiccups in the system.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Crowdfund Insider | JD Alois | Sep 8, 2019
While much of the discourse revolving around innovation in financial services address specific sectors of the industry, such as lending, payments, or online capital formation, the reality is that the biggest beneficiaries of Fintech may be the underbanked: the millions of people who have never had access to sophisticated financial services.
Regardless of where you are standing today, there are segments within your community that have little or no access to financial services such as a basic savings account. The disparity becomes even more obvious when you compare high-income demographics against individuals with lesser means.
Geography obviously plays a role as rich countries, such as the US or European nations, have far higher percentages of individuals having access to basic financial services. But the advent of Fintech, and perhaps more importantly, the ubiquity of smartphones and internet access is fueling a significant change.
During the Cambridge Centre for Alternative Finance’s annual conference, which took place in the UK this past summer, Alfonso Garcia Mora, Global Director Finance, Competitiveness and Innovation GP The World Bank Group, tackled this very topic: Fintech is driving financial inclusion.
Mora shared some interesting statistics. While financial inclusion has improved globally, 1.7 billion adults (31%) remain unbanked. As of 2017, 69% of adults around the world have a financial account with 92% of “high income” individuals holding an account as of 2017. Excluding the high-income group, Mora reported the following percentage of adults with an account as of 2017:
Worldwide, most unbanked adults are women at 56%.
Additionally, 235 million unbanked individuals earn money from agricultural employment; 100 million receive government payments in cash and 260 million of unbanked use cash for remittances.
Mora said that traditional methods such as ATMs/Debit Cards, Bank Deposits, Credit providers are slow, expensive and lack transparency. This is where Fintech can step in and improve the situation with digitally native services unburdened by legacy shortcomings.
Virtual currencies, DLT based settlements, mobile payments, and more can improve transfers and savings.
See: News on China cryptocurrency and more reforms
Robo-advisors and automated wealth management can provide access to sophisticated services to the masses.
As of 2017, it is estimated that two-thirds of underbanked adults have a mobile phone – key to financial service availability. This access can be the catalyst for financial inclusion as has been experienced in Sub Saharan Africa where mobile money accounts have grown dramatically in recent years.
Of course, these opportunities bring new challenges such as regulatory issues and compliance which frequently ignores national borders. But policymakers must be cautious not to let perfect get in the way of the common good. And established finance must be partners in innovation not create unnecessary barriers to innovation.
Mora said that Fintech is making inroads globally but has not yet reached the disruptive critical mass.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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City A.M. | Luke Graham | Sep 5, 2019
Fintechs are all the rage. Scarcely a day goes by without a new challenger bank or money app making headlines about how it seeks to disrupt traditional banking and solve personal finance problems.
As a result, capital is pouring into the sector – last year, global investment into financial technology ventures more than doubled to $55.3bn, according to Accenture.
But recent developments have caused concern. In July, challenger banks Atom and Curve reported losses of £80m and £10.6m respectively. Earlier this year, Monzo – arguably the poster child of the fintech revolution – recorded an annual loss of £47.2m.
Compounding these dreary financial figures were the recent comments by Maximilian Tayenthal, co-founder of the German digital bank N26.
“In all honesty, profitability is not one of our core metrics,” he told the Financial Times. “In the years to come we won’t see profitability, we’re not aiming to reach profitability.”
Those comments came shortly after N26 had secured $170m in venture capital funding, giving the unlikely-to-ever-be-profitable company a valuation of $3.5bn.
This cavalier attitude to the importance of profitability has been viewed as a red flag, and some are now warning that an economic bubble has formed in the fintech space.
In fact, Rich Wagner – the chief executive of Cashplus, a digital challenger bank established in 2005 – tells City A.M. that we are “past due” on this bubble bursting.
“This bubble is probably taking longer to burst simply because of the amount of capital sitting on the sidelines, waiting to be invested in companies that in the past would not have been investable,” he says. “It is certainly something to keep a watchful eye on.”
Wagner argues that this bubble has formed because central banks have slashed interest rates to record lows since the financial crisis.
“The risk appetite of the general population has changed because of the low returns offered by regular savings accounts, which has resulted in a number of private equity firms having substantially more money to deploy to increase the returns of what used to be normal savers.”
Many fintechs are now reliant on regular cash injections from these firms in order to survive. But if a recession hits and this money dries up, what will happen?
“The result will be that you’ll see either a consolidation in the market – as smaller fintechs get acquired by someone – or certainly an exit by some of the many players that we currently have in the fintech space,” he predicts.
If fintechs don’t see these risks, it may be because many of them are just a few years old and are only used to trading in a time of economic growth. This naivety from businesses that have never experienced a recession or downturn is now leading to more scrutiny by investors and commentators, argues John Mould, chief executive of ThinCats.
“We should look at fintechs as you would with any other sector,” he says.
“Is it growing, what is its cash flow, what are its costs compared to its revenues? If the numbers don’t stack up, then they are likely to fail.”
Part of the problem is that fintechs are trying to make revenue in unusual, innovative ways – like through leveraging data – rather than pursuing ordinary banking income such as from overdraft fees and credit facilities. This is harder to measure, and may have stoked fears of a bubble.
But even if the data model works out in the long term, if fintechs want to succeed in the near future, they will have to adopt more traditional models of profitability. Fergus Hay, chief executive of Leagas Delaney, points out that some firms are doing this already. But this approach also has its downsides.
“Monzo has recently shown bank-like behaviour with its latest ‘credit card rate’ loan offering,” he says.
“While this may assure shareholders and VCs, this comes at a cost to its progressive fintech brand identity.
Others, such as N26 and Revolut, are championing subscription service fees akin to Netflix. Even Starling’s broker-style marketplace offers an emerging path to profitability, but potentially at the user’s cost.”
Norris Koppel, founder and chief executive of Monese, had a more positive view.
“Fintechs are here to innovate, challenge the status quo, and make customers’ lives easier,” he says. “With this comes new ways of monetisation and sources of revenue. At the same time, customers still want overdrafts, or need loans and savings. So traditional revenue sources will still be crucial.
“The difference is that fintechs can make these traditional products and services more accessible, while driving down the cost for customers, by harnessing customer data and through collaboration. This is something that traditional banks have failed to do.”
Wagner is even more negative, warning that those fintechs which have adopted traditional income streams are still failing to make money.
“The real numbers still show that they haven’t proven their revenue model, regardless of what angle you look at it,” he adds.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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