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Open Banking Insights: Decoding Canada’s Financial Future

Survey | Feb 20, 2024

Survey Abacus Data Feb 2024 Satisfcation with current banking system - Open Banking Insights:  Decoding Canada's Financial Future

Survey Abacus Data Feb 2024 Satisfaction with current banking system

Insights into Banking Satisfaction, Financial Literacy, and Readiness for Open Banking

A recent nationwide survey conducted by Abacus Data, encompassing 2,199 Canadians aged 18 and above, offers invaluable insights into the country's financial literacy, banking satisfaction, and the burgeoning interest in open banking. Below we break down and analyze each of the six survey findings and their implications for Canada's financial services sector.

1. Digital Literacy and FinTech Knowledge

  • 38% feel confident in their digital literacy.
  • 30% claim proficiency in financial literacy.
  • 15% demonstrate familiarity with financial technologies.
  • Younger Canadians (18-29 and 30-44) show higher levels of digital literacy (51% and 47%) and FinTech knowledge (23% and 21%) compared to older Canadians (60+), where only 25% exhibit digital literacy and 9% possess FinTech knowledge.

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2. Banking Satisfaction

  • 72% are satisfied with their personal banking.
  • 70% trust their financial institution.
  • 69% feel their financial needs are being met.
  • 60% believe their institution delivers personalized services.
  • Younger Canadians report lower satisfaction and trust compared to older demographics.

3. Perceived Effectiveness of the Canadian Banking System

  • 51% believe the system adapts to changing customer needs.
  • 45% feel it addresses the financial concerns of the average Canadian.
  • 44% perceive it as open and transparent.
  • Only 27% agree that the system prioritizes customers’ best interests over profits.

4. Challenges in Canadian Banking

  • High fees (32%) and unfavorable interest rates (30%) are the top concerns.
  • 17% express frustrations over limited branch availability or hours.
  • 16% cite poor customer service and security concerns.
  • Younger Canadians face unique challenges such as limited operating hours and security apprehensions.

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5. Open Banking Awareness and Adoption

  • 57% of Canadians are unfamiliar with open banking.
  • 12% claim to be familiar with the concept.
  • Awareness is higher among younger Canadians (18-29: 17% aware; 30-44: 19% aware) and current users of online banking (24% aware).
  • 1 in 4 Canadians express likelihood in adopting open banking once familiar.

6. Customization and Personalization in Open Banking

  • 41% are willing to share data for real-time fraud detection.
  • 24% are interested in tailored loan offers.
  • 20% are intrigued by simplified loan approvals, personalized financial guidance, and automated savings options.
  • Interest in open banking benefits is limited, indicating a need for increased awareness and education.

Insights and Analysis

  • The survey results reveal a significant generational divide in digital and financial literacy, with younger Canadians being more adept and older Canadians showing lower levels of familiarity and confidence.
  • While overall satisfaction with banking is high, there are notable demographic differences and concerns about fees, interest rates, and the adaptability of the banking system to customer needs.

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  • Challenges such as high fees, unfavorable interest rates, and limited branch availability highlight areas for improvement in the banking sector.
  • There's a clear gap in open banking awareness and adoption, with potential interest once Canadians become more familiar with it.
  • The interest in customization and personalization through open banking suggests a pathway for financial institutions to offer more tailored services, although overall interest remains limited.


Understanding Canada's financial pulse is more than just a glimpse into data; it's about recognizing the evolving needs and aspirations of Canadians across generations. This insight is crucial for shaping a financial ecosystem that is robust, transparent, inclusive and forward-thinking.

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Collectively, it's imperative that we advocate for policies and practices that balance innovation with financial literacy and consumer protection. By doing so, we ensure that every Canadian is equipped to make informed financial decisions in modern times, fostering a culture of innovation, competition, and financial well-being that benefits all Canadians.

NCFA Jan 2018 resize - Open Banking Insights:  Decoding Canada's Financial FutureThe National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit:

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