Karsten Wenzlaff, Advisor
August 26th, 2025
VentureBeat | VB Staff | Oct 29, 2020
“The democratization of AI technology means that it’s no longer confined to the university lab or the big corporate R&D lab, but available to individual developers and startups that can get going on this journey very easily and quickly,” says Dr. Steve Flinter, VP of artificial intelligence and machine learning, Mastercard Lab.
This is particularly relevant for the fintech world, where AI is offering increasingly sophisticated solutions in four specific areas: security, customer experience, new interfaces, and general internal process improvement. All these issues tie back to customer service.
“AI is available 24/7, it keeps learning, and it spots opportunities for efficiency — often before you even know you have a problem,” says Dr. Daniela Braga, founder and CEO at DefinedCrowd. “Banking is all about knowing how the future is going to play out. The data for these kinds of predictions is a playground for AI.”
In the financial world, AI is already solving problems such as partial replacement of call center agents, automation of back office tasks, and behavioral analytics.
Because your customer’s safety is paramount, AI can be used to deliver a better customer experience. AI and machine learning can detect who you are based on your behavior. When you identify yourself on a device or log in to a merchant’s website, even if your password is compromised, your identity can be verified. On the other hand, an intruder can be identified because they use their device differently.
“When you’re automating call centers, inserting a digital assistant into the first line of customer care means you can answer 100% of calls versus missing 20 to 50%, which is the current state of care in a lot of services — and deliver much better customer experience,” Braga says.
Additionally, inclusivity and building an AI that serves everyone is of utmost importance, Saavedra Kochalski says. Capital One’s focus is on personalization to the point where they can understand who the customer is and what their needs are, anticipating and predicting what that customer might need, so that they have better outcomes in the future.
They use the many ways customers speak and express themselves to improve how their digital assistant, Eno, answers a question, but also to improve their other digital experiences as well.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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TechRepublic | Scott Matteson | Oct 6, 2020
In my capacity as a system administrator, I've definitely seen the benefits of cloud services which my organization implemented before the pandemic.
Not only do we rely on Microsoft 365 apps, we are safely and securely able to use local applications such as Microsoft Teams, which connect to cloud-based servers even while off the VPN. Two-factor authentication using tokens and certificates is a key enabler to this functionality. Also, according to this article, the company also could use VPN routers and don’t worry about turned on the VPN connection or not, a special router will do it.
Efficient cloud operations wouldn't necessarily have saved all of the businesses that went broke, but they can indeed assist surviving companies where it counts.
I talked with Josh Quint, senior director of cloud solutions provider ServerCentral Turing Group, a cloud and disaster recovery company, to learn more.
Scott Matteson: How long do you recommend backups of data be retained?
Josh Quint: We recommend maintaining a synthetic full backup plus six days forward incremental backups in a performance storage tier and maintaining a full backup for a rolling 28 days on a capacity storage tier. This provides two critical benefits:
Quint also believes compliance is a key element in off-site operations and gives his recommendations for auditing mechanisms and gap analysis methodologies:
The most important aspect of audits and gap analysis is to use anything and everything you have at your disposal and be sure you actually do it. Pay attention to invoices, watch services in use, note service performance, etc. You can buy one of a thousand different tools to give you information and insights here--even those that will proactively take scripted actions for you. However, if you don't act on the insights or don't have a process to intelligently use the insights to improve your processes--and validate the automated suggestions taking place --it won't matter what you use.
Quint also believes there are many examples of formal governance and security processes related to cloud operations for best efficiencies. They include being sure encryption is in place for all data and ensuring that backup strategies are in line with your compliance requirements so that gaps in data and expectations of data do not exist.
Scott Matteson: Do you have any examples of the daily use of cloud automation processes and services that companies should focus on?
Josh Quint: Four key areas where cloud automation processes can prove extremely valuable are:
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Finextra | Oct 6, 2020
A handful of topical areas were canvassed in the ‘Friction or fiction: compliance in a real-time world’ panel session on day one of Sibos 2020’s virtual event. While there has been significant innovation in domestic and global payments, financial institutions still play a critical role in the global payment process.
To support real-time payments there is still much to be done in the way of continued application of innovation, compliance and operations. There is also a significant need for financial institutions to continue to engage with their regulators to discuss innovation in compliance, and the sector is undoubtedly well placed to collaborate on any such changes or improvements.
Erin Zavalkoff, global head of AML compliance risk management for foreign correspondent banking, Citi, provides her perspective on the subject in light of correspondent banking and the challenges presented across this sector.
“I think the biggest challenges is that the fintechs are very tech driven and client focused and may not be as appreciative at least at the outset of the regulatory constraints as banks. This makes fintechs ripe for training, and banks well placed to assist them in coming to appreciate their regulatory obligations.
Noting that these challenges have existed in correspondent banking for quite some time, moderator Ron Giammarco, partner, financial crime compliance, innovation, technology and operations, EY, questions whether it is therefore fair to say that while there has been plenty of innovation in payments, there hasn’t necessarily been a great deal of disruption.
Jeremy Warren, MD financial crimes compliance CIB, JPMorgan, adds that banks are increasingly seeing a need for partnerships and acquisitions which allow banks to deliver offerings provided very well by fintechs.
“Banks aren’t able to build as quickly or execute as efficiently so there are opportunities to buy or partner in these spaces. For instance, due diligence related to the onboarding of a client typically goes hand in hand with partnerships and acquisitions.
Zavalkoff adds that the success or failure of such exercises really depend on how the regulation can be altered to allow for such innovation, namely, easing restrictions on the sharing of KYC information between banks.
“But if the objective is to prevent financial crime then that can only be achieved through these greater partnerships and by lessening the burden on banks to do the more rote technical compliance and allowing more compliance resources to be put to work toward projects that may actually detect financial crime before it occurs.”
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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