Karsten Wenzlaff, Advisor
August 26th, 2025

Source: Felix Decombat
In our Brookings Press book, Turning Point: Policymaking in the Era of Artificial Intelligence published last year, John Allen and I note the backlash against technology that has reduced public support for many things digital. As an illustration, Pew Research Center surveys show people are worried about privacy intrusions, cybersecurity risks, and misinformation campaigns. Many individuals think the pace of technological change is advancing too rapidly and it is hard to distinguish fake from actual phenomena.
Now a new Edelman Trust Barometer poll shows how much more widely this “techlash” has spread. In the United States, trust in the technology sector has fallen from 78% in 2012 to 57% in 2021. Globally, tech sector trust has dropped from 77% to 68% during that time.
In less than a decade, according to that firm, the public has grown far more suspicious about misinformation, personal privacy, 5G networks, and AI bias, among other things.
The decline of public trust in the technology sector has profound consequences for how people view digitization and options for government oversight and regulation. The precipitous drop over the past year is noteworthy because of the crucial role technology has played in the pandemic response. Due to COVID-19, people have shifted to online learning, telemedicine, remote work, and e-commerce.
In this situation of widespread technology utilization to cope with the social distancing requirements of the pandemic, one might imagine the public would see the benefits produced in at least some of these areas would outweigh the costs and the risks. COVID-19 forced what otherwise might have been five years of digital change into five weeks. Nearly everyone has grown quite dependent on technology to work, learn, and communicate. That should have boosted public confidence in technology.
In the United States, trust in the technology sector has fallen from 78% in 2012 to 57% in 2021. Globally, tech sector trust has dropped from 77% to 68% during that time.
Yet the loss of trust suggests many are not happy with the role technology plays in their pandemic lives and feel there are many problems that need to be addressed. Although digital connections helped them work remotely, a number are suffering from Zoom fatigue, misinformation, privacy loss, and social isolation. A significant percentage seems to feel that tech risks outweigh benefits.
In addition, widely reported problems with online learning platforms have frustrated students, parents, teachers, and administrators. Rather than boosting confidence, these issues have eroded public trust. Although technology enables some types of learning, some experts have concluded students learned far less from online platforms than what would have been the case with in-person classrooms.
If public opinion continues to trend in negative directions for the technology sector, both in the United States and around the world, it likely will broaden support for government actions that regulate technology, raise taxes, ban certain applications, and limit product rollouts seen as detrimental to humanity.
A lack of public confidence will encourage political leaders to take tough regulatory actions and limit the freedom private companies have had for decades to develop new products, bring them to the marketplace, and engage in international commerce.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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TechCrunch | Erin Bury | Apr 5, 2021

As consumers build their wealth, assets are typically tangible: cash, investments, property, cars, jewelry, art. But increasingly we’re adding a new type of asset to the mix: digital assets, whether in the form of cryptocurrency or a new asset class, NFTs.
We’re going through the biggest wealth transfer in history right now, with an estimated $16 trillion expected to change hands in the coming decades. While it’s easy to hand over the reins of a physical asset in the event of an emergency or death, it’s not as simple with digital assets.
When someone dies, they either have a will that dictates how their assets will be distributed, or, if they die without a will, a government formula outlines how their assets will be divided. While a will outlines who should receive what, it typically doesn’t have an up-to-date asset list, nor does it contain passwords or access keys. There’s an estimated tens of billions in unclaimed assets sitting in banks today as a result of a family or executor not knowing about those accounts following an individual’s death.
But an executor can do due diligence by calling financial institutions to double-check whether the person held accounts and get access to those funds, which typically requires providing copies of the will and/or death certificate. With digital assets, it’s not as simple as calling the bank and finding out a relative had a valuable NFT. There’s no directory or central body that governs NFTs or cryptocurrency — it’s purposely decentralized, which is great for privacy but less than ideal for family members who want to figure out if someone held valuable digital assets.
And it’s not just about knowing digital assets exist — it’s about knowing how to access them. A recent study from the Angus Reid Forum, commissioned by Willful, showed that consumers under 35 are way less likely to have shared account access with loved ones (19% of those under 35 have shared account info, compared with 32% of those over 55). This makes sense, since the younger you are, the less likely you are to think about passing on assets after you die. But this tech-savvy younger demographic may leave their families in the lurch if something happens.
So what can consumers do to ensure their digital assets are protected? First, consider using a password manager like 1Password — which can store all of your account information, logins, private keys to digital assets and any other key information — and share the master access password with your executor or store it with your will.
Second, consider using a digital wallet or exchange to store your digital assets — if your family has access to that, it may also include access to your private keys, depending on the wallet’s features, or the exchange itself may have a death-management process.
Third, create an up-to-date list of your assets that your executor and/or key family members have access to — this should include physical and digital assets, and should be reviewed and updated either annually or when you acquire a new asset or change financial institutions. Finally, create a will that clearly outlines how you want your assets to be distributed and provide specific instructions on how you want digital assets to be distributed.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Financial Post OpEd | | Mar 25, 2021
Insulating industry incumbents from competition keeps the cost of sending and receiving payments in Canada higher than it needs to be
Payment system modernization wasn’t just going to be a technology upgrade. It was also supposed to make the financial sector more competitive, putting fintechs that hold and move Canadians’ money on a more level playing-field with Canada’s biggest banks.
The Canadian Payments Act prohibits fintechs from accessing the system themselves, so they access it through banks. The problem with indirect access is obvious. Imagine having no choice but to do business with your competitor in order to compete with them.
Despite the clunky names and arcane processes, Canada’s payment system essentially works like a spreadsheet. Payment industry insiders occasionally joke that the Canadian payment system is a “glorified calculator.” It’s the most important glorified calculator you’ve likely never heard of. When I pay you, or you pay me, money doesn’t exchange hands right away. It takes time for our banks to move the money from account to account. When funds do appear in either of our accounts in almost real time, our banks have usually just fronted us the money. They use the glorified calculator to keep track of what they owe each other before the money actually moves.
I liken it to the telecommunications industry. As the only ones with direct access to essential infrastructure, a handful of banks are in a privileged market position, just as a handful of telecom giants are. From that privileged position, banks resell their access to fintechs.
But there’s a big difference. In telecommunications, the CRTC works to make sure privileged market positions aren’t being abused. In payments, there’s no such thing.
Since banks resell their access to the payment systems to fintechs, many fintechs are at an unfair disadvantage when it comes to cost and service levels. The high price of indirect access makes it difficult for them to offer their tried-and-true services, let alone experiment with more innovative offerings. That they’re forced to go through banks brings more complexity and slower payments.
That’s if you can find a bank willing to partner with you. Some banks will outright refuse to, depending on your business model. Then you can either become a bank or leave the Canadian market. Becoming a bank under the more than 800-page Bank Act is just not feasible for many fintechs, who often start off doing only a fraction of what a bank does. So exit becomes the only option.
The obvious danger is that when the new system goes live next year, the result will continue to be a less competitive market. That doesn’t just hurt fintechs. It also hurts consumers and businesses. Insulating industry incumbents from competition keeps the cost of sending and receiving payments in Canada higher than it needs to be.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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KPMG US | Adam Hirsh | March 23, 2021

Few roles have changed so dramatically, so quickly, as that of the Chief Sustainability Officer (CSO).
The spotlight continues to brighten on responsible business practices. CSOs at banks, asset managers, broker-dealers and other financial institutions have responded to customer, regulator, and investor demands for increased transparency by providing greater details and a more timely discussion and report of their firms’ environmental, social and governance (ESG) performance.
It is more important than ever for financial services firms to centralize the management and strategic allocation of capital in ways that positively impact ESG issues. In order to best support their companies’ ESG goals, CSOs are broadening their skill sets and working across their organizations to define, measure and disclose how their companies are adhering to ESG principles.
ESG has risen to the top of the corporate agenda.
The financial allocation of green investments was once primarily the domain of asset managers deep within their own companies, and just one of many factors influencing their individual portfolio decisions. Companies are now realizing the importance of developing a firmwide ESG investment strategy. “We are sounding the alarm bells that if you are an investment institution and you’re not embracing this and taking it into account, it’s going to be at your own peril,” according to MSCI chairman and CEO Henry Fernandez.1
Today, the C-suite understands that weak ESG performance represents significant financial risks and can adversely impact funding costs, while strong ESG performance can provide opportunities to gain competitive advantage and market share.
The sustainability officer is no longer the sole owner of ESG.
Integration of climate / green strategies and investments are increasingly supported by business heads, compliance, chief financial officers and the chief risk officers along with the CSO. Companies are appropriately prioritizing their ESG programs relating to their revenue-generating businesses, integrating efforts in the company’s operational strategy across functions. Additionally, we are seeing a transformation of CSOs evolving from a heavy public relations focus to one of setting ESG strategy for the company across products and services.
ESG terminology, materiality and approach can differ greatly across geographies, lines of business, and products. However, it is anticipated going forward that there will be a lean towards more consistency, driven by increasing regulatory focus as well as other developments impacting ESG reporting. Hence, there is an opportunity to align on the future state vision and agree what steps firms should take in the shorter term as well as the longer term when the investment community and market dynamics evolve. All disciplines must work in harmony together to effectively manage risk and capture opportunities across the entire enterprise.
Stakeholders demand data-based proof that firms are adhering to their ESG goals.
It’s one thing for a financial company to declare an ESG investment target over the span of a decade. It’s another to show where, how, and what impact that investment is having across the markets, industries and communities they currently serve. Increasingly we see companies applying a broader, more holistic consideration of ESG factors in their investment strategies. While environmental topics continue to be highly important, investors are looking for opportunities to drive additional benefits across a range of social domains, which improve the perceived ESG impact of the investments.
CSOs will continue to work more closely with their finance colleagues to ensure their companies improve data capture, cleanliness, and analysis (often with the help of modern technologies such as artificial intelligence), as well as to identify and report meaningful metrics to their shareholders and broader stakeholders.
The activity among financial institutions to define, standardize, and assess ESG activities and disclosures is intense. Many of them have made progress by establishing financing commitments to advance environmental and social issues, setting zero-carbon targets, and releasing details in annual ESG reports.
The goal is to work toward an ESG program that establishes:
While the aim is to eventually harmonize global ESG standards, CSOs should continue to focus on identifying and accumulating relevant ESG data, with transparency and controls, to demonstrate their firm’s integrity around ESG commitments and disclosures for investors, counterparties and employees.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Roar Growth | Peggy Van de plassche | Mar 8, 2021
Across the globe, Covid-19 has brought massive disruption in all areas of our lives, mostly for the worst. One of the positives that came up from the pandemic has been the increased focus on various forms of inequalities and climate change and the need to tackle them with a different approach than the ones that created them, or what some might call Stakeholder Capitalism.
Investments aiming at reducing inequality and climate change fit neatly under the broader category of Sustainable, Responsible, Impact (SRI) investing. We first find mentions of SRI investing in religious traditions dating back to 1,500 BCE, so nothing new under the sun! However, the impact investing philosophy goes nowadays way beyond investments solely focusing on SRI-based business models, such as Cleantech. By taking into consideration SRI results jointly with financial results when allocating capital, investors are now extending impact investing from its original niche to the entire universe of public and private companies.
Still slow-moving pre-Covid-19, the pandemic has fueled a fast-growing interest in impact investing from institutional and retail investors, both in public and private markets. We can make a first parallel between this acceleration and the one we have seen in the technology space with the rapid adoption of digital tools across the globe that was also enabled by the crisis.
Impact or SRI investing is taking over from Environmental, Social and corporate Governance (ESG) methodology that was developed in previous decades. ESG was criticized for its lack of teeth — loose standards and only accounting for the “good stuff” enabling green washing (making people believe that your company is doing more to protect the environment than it really is). However, with all its flaws, ESG was a necessary step to enable SRI investing… one needs to learn how to walk before running, or in this instance to crawl before to walk.
You should care for multiple reasons, and I will not preach here the goodness of SRI Investing.
As technological innovations have been permeating every industry at an increasing pace since the industrial revolution creating big winners and losers, SRI has been and will be doing the same for the foreseeable future at an ever-faster pace.
We will see an upending of industries with the extinction of some and organizations unable to transform, the creation of new champions, the disruption of the allocation of capital and massive impacts on ROI.
In the grand scheme of things, these tectonic shifts are still in their infancy but they are definitely real: 1) asset managers call for more sustainable investment, such as:
Blackrock’s Larry Fink, and Canadian Pension Funds;
2) companies, such as Peabody Energy Corp., the biggest US coal producer is warning of potential bankruptcy;
3) capital is reallocated to companies scoring high SRI results, such as Blackstone’s $200M investment in Oatly;
4) PE-VC impact-focused funds are going mainstream, such as Impact Engine, Renewal Funds, Social Impact Capital;
5) multiplication of impact-focused retail investments solutions, such as impact mutual funds, green bonds, ETFs,…;
6) the price of carbon in the world’s biggest, most liquid market is soaring;
7) Stakeholder Capitalism championed by the likes of Klaus Schwab is gaining traction;
8) multiplication of companies aligned with the SRI agenda, such as Impak Finance, Long Game, or FrontFundr in the Fintech space.
These are only a few examples of how impact investing is picking up steam globally across all fields.
In an atypical situation, Europe is way ahead of the impact investing game while Asia is way behind. In North America, with the US having just rejoined the Paris agreement, should catch up to Europe in ~3–5 years assuming their respective levels of engagement stays the same, while Canada is likely to follow in the US footsteps.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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