Karsten Wenzlaff, Advisor
August 26th, 2025
Ten | | March 20, 2020
The UK is shutting down, and a recession is inevitable. Rishi Sunak has vowed to do ‘whatever it takes’ to protect incomes, businesses, and jobs. But what should he actually do?
It is essential that he, and the British public more widely, realise that this is not a ‘normal’ recession like ones we experienced in 2008-09 or the early 1990s. If we treat this recession as a normal recession, it could cause lasting damage to the economy even after we end quarantine measures, and make it even harder to beat this virus before then.
In a normal recession, the government should generally not bail out failing businesses. Instead, while keeping the overall macroeconomy stable with monetary and fiscal policy, they ought to let insolvent and unprofitable businesses go bankrupt, bail-in banks, and support workers as they move to new jobs. We didn’t want Blockbusters and Woolworth’s to survive the Great Recession, we wanted capital and labour reallocated to Amazon and Netflix. Normally, we want a post-recession world to look different to the pre-recession world.
First, it’s self-inflicted. When the Prime Minister tells us to work from home and avoid pubs, cafes, and restaurants, he is in effect calling for a reduction in economic activity. That’s absolutely right from a health point of view, but trying to ‘get the economy moving’ by using traditional stimulus policies is in direct conflict with this goal.
Second, it’s (probably) temporary. This will pass. We will eventually develop treatments and vaccines for this disease, or at the very least introduce a workable system to detect and contain it, and eventually life should mostly return to normal. Some sectors may be permanently less profitable, but most won’t.
Third, it doesn’t care if you’re profitable or solvent. There is no reason to think that good, as in profitable in normal times, businesses will be any more able to weather the storm better than bad businesses. In fact, the opposite may be the case – highly productive businesses that have higher overheads (like labour or rental costs) will be more badly hit than less productive businesses with lower overheads.
Fourth, it’s not failing businesses’ fault. Unlike in the financial crisis, where the promise of bailouts may have incentivised banks to take excessive risk, that kind of moral hazard isn’t a concern here. On this point, we agree with Jonathan Portes: “It’s hardly reasonable to suggest that your local Thai restaurant should have made a business plan that took into account the risk of a three month pandemic-induced shutdown.”
Fifth, there is no obvious private alternative. The costs of this shutdown are so large and so widely shared across the economy that it is difficult to imagine a private body that could insure against this risk. Insurance usually works when costs are not borne by everyone at once, so it can use the premium payments of those who have not incurred a cost to provide cover to those who have. When costs are borne by as large a group of people as these, the cost-shifting has to be across time, and in as large a case as this, only the state may be able to do that amount of cost-shifting. This, and the fact that they are mostly once-off, is why we are relatively relaxed about the cost of these measures: there may be some free market ‘nirvana’ where a private agency did the cost shifting, but in our world the state must act as the next best alternative.
Because of these factors, many of the remedies we would usually support during a recession may backfire. Our immediate aim should not be to prevent a sharp reduction in economic activity – unusually, this is the goal. We do not want people going out and spending in bars and restaurants. The economic priority is instead to facilitate this sharp reduction in economic activity, but doing so in a way that doesn’t cause long-term damage to the economy.
First, we should distinguish between two different kinds of business that may be threatened with bankruptcy during this period. Solvent businesses may still go bust without additional liquidity – government-backing for business loans is one solution to this, so that they can access credit. But the problem is much bigger than that. The financial hit of several months of low or no revenues, while overheads such as wages and rent still need to be paid, will push businesses that would otherwise have been solvent into insolvency. This is not simply a credit issue – the overhang of those costs means that as we come out of the downturn, many would struggle to pay back any debts incurred.
As for workers, many simply cannot work remotely. Most of them will either be laid off or have their hours cut significantly, with little prospect of alternative work for many of them. The short-term hit will be painful to anyone affected by this. And, if we expect to go back to normal at some point after this, it will be enormously wasteful.
As Steven Hamilton and Stan Veuger write, we don’t want to lose “the valuable things these businesses have worked hard to build—the products, processes, knowledge and relationships that make them unique.” Entrepreneurship isn’t easy. You can’t simply re-assemble a business overnight. And matching workers with the best jobs for them is a slow, difficult process – consider how long you have spent in your life looking for new jobs and carefully deliberating about the best option between different choices.
To avoid this, we need a response that keeps much of the economy in stasis for the shutdown period. As much as possible, businesses should be kept alive and workers should stay attached except when normal factors might lead them to leave – a better offer elsewhere, say. The aim should be to keep as many existing business relationships alive and viable as possible, so that they can return to normality once the shutdown period is over. A temporary fall in economic activity need not lead to a depression. As Wojtek Kopczuk notes, “the economy does not collapse on weekends and it does not collapse in Europe in August when seemingly nobody works.” We should be aiming to keep our economy in stasis, so that it is in as good a position as possible to bounce back, almost as if we were an off-season seaside resort.
The policy response should be designed to protect businesses, protect jobs, and to protect affected individuals. Support for the unemployed and inactive self-employed will be important, but the priority is to keep workers on payroll, even if they can’t actually work. This could be achieved in a number of ways that could be rolled out soon, some using existing payment mechanisms and administration to act swiftly.
Remember that these are not intended to be economic ‘stimulus’ in the conventional sense of trying to increase economic activity. They are not really ‘macro’ policies at all. Rather they are policies designed to keep individual firms and workers afloat during the next few months - a ‘big micro’ approach, you might call it. We’re also relatively relaxed about large businesses that can access capital markets, and so in general can access support that way if they are long-term viable.
First, we should be prepared to bail out small businesses – provided they keep their workers. Steven Hamilton and Stan Veuger have a novel proposal targeted at SMEs. Loans would be issued to cover any fall in revenue experienced by a participating business relative to previous years (with a benchmark level to be determined for new businesses). However, unlike the Business Interruption Loan Scheme announced by the UK Government, businesses would also receive a tax credit equal to the full loan amount including interest, provided that the business maintains its full-time-equivalent (FTE) payroll through the duration of the crisis. In effect, if a business does not lay off its employees they do not have to pay the loan back.The plan would also cap the net income (after tax credits) of businesses receiving the loan at a given percentage of previous years’ net income, to prevent companies from making windfall profits by cutting variable costs.
The benefit of this scheme is that it makes support for businesses conditional on keeping workers attached. The key drawbacks are that it’s untested and may be difficult to roll out quickly, because there are no existing institutions we can adapt to do it. Dr Michael Ryan of the WHO didn’t have the economic response in mind when he said that “perfection is the enemy of the good when it comes to emergency management. Speed trumps perfection”, but his logic applies here too. The challenge is putting something in place that will stop layoffs now. If this takes weeks to assemble, many businesses may start laying-off workers immediately. Making it clear, urgently, that this kind of structure will be in place may lead firms to hold off on layoffs, even if it takes a few more weeks to put it into place.
Second, a solution that may be easier to implement is to essentially ‘hack’ the statutory maternity pay system and apply it to all workers. The Resolution Foundation is proposing a Statutory Retention Pay (SRP) scheme in which people who don’t have work to do stay formally employed by their firm, but with a significant amount of their pay covered by the state. If the rate were set at 66% (and 80% for workers earning less than £189 a week), then it would cost £8bn if a million workers took part in the scheme. But we should be prepared to borrow and spend much more than that if necessary.
The scheme has parallels with the Danish response to the virus, where employers are able to grant a paid leave of absence to their workers. The government will pick up 75% of their salaries, with the employer paying the rest. At the same time, workers agree to give up entitlements to paid holiday.
Startups that are not yet bringing in revenue will need targeted support as they approach the end of their funding runways. They are ill-suited to taking on debt, such as the Business Interruption Loans, and are unlikely to benefit from rates relief or grants, as many use co-working spaces. Startups will be responsible for a large proportion of job growth once this is over, and cannot be overlooked.
Two measures should be targeted at them. First, grants aimed at small businesses that don’t pay rates should be extended to startups in co-working spaces. In lieu of accurate valuations, grants could be limited to at startups with fewer than 10 employees. Second, instead of loans the British Business Bank should back convertible notes of up to £500k for early-stage startups. The notes would convert to equity at a later date and avoid the problems of issuing loans for pre-revenue innovative businesses.
It is important to target businesses as well as individuals. The aim is not just to protect incomes but to ensure workers have a job to go back to.
A temporary basic income wouldn’t do this and would cost more. It would also be poorly targeted – many workers do not need support and transfers to them create additional tax burden in the future that need to be paid back, and that should be avoided if there are alternatives that can be better-targeted.
However, means-testing is difficult at the best of times, and impossible in this kind of circumstance. A ‘third way’ might be to, effectively, open the student loans scheme to any UK worker that wants to access it, allowing them to borrow money now to be paid back on an income-contingent basis over their lives. Under the current student loan repayment terms, earnings above a certain income threshold (currently £25,716/year) are taxed at 9% to repay the loan, with any amount unpaid written off thirty years after the loan was first taken out. The loan incurs an interest rate equal to a measure of inflation (RPI) plus 3%. We could offer different plan terms to people availing of this scheme, cap the amount at a realistic level to reflect average earnings, and the repayment term to a short period of, say, five years.
Low earners would probably never pay back the entirety of the ‘loan’ – since this is a one-off cost, that simply transfers lost income to them from other taxpayers, and it is arguably a feature of this scheme, not a bug. Most other people, depending on their earnings and terms decided on by the government, would pay back as and when they were able to.
The advantage of an approach like this is that it allows people to self-select into the scheme, eliminating any need for the state to try to decide who is and is not deserving of cash now.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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American Banker | Kevin Wack | March 12, 2020
The latest high-level hire at Social Finance is a former Jeff Bezos deputy who will oversee the San Francisco firm’s deposit, credit card and brokerage units.
Maria Renz, who spent 21 years at Amazon, joined SoFi on Wednesday as an executive vice president and group business unit leader. She reports to CEO Anthony Noto, who joined SoFi in 2018 from Twitter.
The hiring shows how much emphasis SoFi, which has been building out its menu of financial products, is putting on operations and customer experience.
Renz has no previous experience in financial services, but she does have an extensive background in consumer-facing businesses that have operational complexities. She joined Seattle-based Amazon in 1999, rising through the e-commerce giant’s ranks and eventually leading a team of 80,000 employees who provide customer service around the globe.
The three SoFi business-unit leaders who now report to Renz all have backgrounds in the financial services industry. Eugenia Gibbons, who heads SoFi Money, the company’s cash management account, is a former BBVA executive.
John Gardner, who leads SoFi’s investment, insurance and advisory unit, was previously a co-founder of the personal finance software firm LearnVest and chief operating officer at Cabezon Capital Management.
And Naga Parvatharajan, who heads SoFi’s credit card unit, formerly worked in Goldman Sachs’ consumer banking division. SoFi’s foray into the credit card business is expected to launch later this year in partnership with Mastercard.
TechCrunch | Romain Dillet | March 12, 2020
Fintech startup Revolut has introduced a new trading feature for premium users. Starting today, Premium and Metal users can access gold exposure from the app.
Revolut works with a gold services partner (London Bullion Market Association) so that money you spend on gold exposure is backed by real gold held by this partner. In other words, you’re not going to receive gold coins in the mail. You can just invest money based on the price of gold.
The startup has been building a financial hub and already lets you purchase cryptocurrencies and buy public shares. Gold is part of a new feature called Commodities.
There are multiple ways to invest in gold. You can purchase gold exposure directly at market price, set a limit price to auto-exchange gold when it reaches a certain price or get cashback in gold for Metal customers.
At any time, you can convert your gold investment back into fiat currencies or cryptocurrencies. If you spend money with your Revolut card and you only have gold, Revolut will use your gold exposure automatically. You can also transfer gold exposure to another Revolut user.
According to the company’s website, Revolut charges a 0.25% markup when you trade gold during the week and a 1% markup from Saturday at midnight to Monday at midnight U.K. time.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Wired | | Feb 28, 2020
Antitrust regulators say they’re interested in data-driven mergers. Intuit’s $7 billion deal to buy Credit Karma will show how serious they are.The announcement earlier this week that Intuit, the financial software giant, would be buying the personal finance company Credit Karma for $7 billion was striking. The tech industry is under more antitrust scrutiny than ever; just a few weeks ago, the Federal Trade Commission announced a broad inquiry into the past decade of acquisitions by the five biggest tech giants, with a focus on mergers that kill off budding rivals. This deal certainly raises that prospect: Intuit and Credit Karma compete on various fronts, and Intuit’s most recent federal filings named Credit Karma’s free tax preparation software as a threat to its dominant offering, TurboTax. Intuit has said it will keep Credit Karma's service free, and probably needs to promise as much to regulators to get the deal approved.
But antitrust enforcers, whose core responsibility is to keep markets competitive and protect consumers, are not just watching for mergers that kill off rivals. They’re also starting to look more closely at how tech companies acquire and use data. And that seems to be the main event here. The companies themselves have suggested that a driving force behind the merger is Intuit wanting to get its hands on Credit Karma’s stash of user data. Which raises an important question: Do consumers benefit from deals where the key asset being sold is their own personal information?
We’re talking about a lot of data here. Credit Karma, whose business is built around a free credit monitoring app, boasts more than a hundred million users. While those people don’t pay to use Credit Karma, they do turn over their financial information, as well as the kinds of behavioral and location data that other companies, like Facebook and Google, track. The platform’s algorithms then help lenders microtarget users with offers for credit cards, loans, and other financial products. Credit Karma gets a cut when users sign up.
“There’s no business person on the planet who doesn’t want to get access to consumer financial transaction details—that is a pot of gold,”
said Kristin Johnson, a professor at Tulane Law School and an expert on financial technology.
“The information regarding your purchases and sales, all credits and debits related to your account, really tell a full narrative about you and your life and the things you value and the things you have committed financial resources toward.”
According to Intuit CEO Sasan Goodarzi, the merger will benefit not just the companies, but also consumers. “What you’re now able to bring together with the two companies is the customers’ complete financial identity so they can get the best loan and insurance products for them,” he said in a conference call announcing the merger Monday, as reported by American Banker. By combining the two companies’ data sets, in other words, Intuit will be able to build more richly detailed dossiers of the financial backgrounds for millions of people. That, in turn, will allow lenders—and Intuit itself—to target offers even more efficiently. (When reached for comment, a spokesperson for Intuit pointed me to smartmoneydecisions.com, a website the companies created about their deal.)
Does this sound familiar? It should. It’s the entire value proposition behind the ad-supported internet. Facebook and Google, two of the most profitable companies in the world, make their billions by monitoring as much of our online (and, increasingly, offline) behavior as possible and selling ads against that data. They, and other websites and apps like them, justify the surveillance by arguing that consumers appreciate having ads that are more relevant to them. Read a privacy policy, and it will probably mention something about “sharing your data with advertising partners” in order to “present offers that might interest you.” It’s not about extracting more money out of us, the story goes; it’s about helping us find what we really want.
It’s true that companies can use data to microtarget users with better deals. If you’ve got great credit, for example, your financial history might indeed lead to you getting better offers: cards with more points, loans with lower interest rates, and so on. But financial data has also been used to benefit corporate bottom lines at the expense of the consumer. This week, the tech publication The Markup published an investigation showing that the insurance giant Allstate has been trying to get Maryland regulators to approve a pricing algorithm for auto insurance that, according to the article, would squeeze more money out of the biggest spenders, rather than pricing strictly according to risk. (Maryland ultimately rejected its proposal.) Intuit itself has been documented steering customers to paid products when they qualified for free ones.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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UK FCA | Feb 21, 2020

This analysis also contributes to the decisions we make affecting consumers, market integrity and competition.
The first chapter describes the common themes across sectors with a focus on those themes that are having the greatest impact on the sectors we regulate. And in the light of EU withdrawal and its impact on financial services markets, we give an overview of our position in the current international context.
The remaining chapters cover all the markets we regulate:
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Pymnts | , 2020
Online bank N26‘s decision to exit the U.K. has customers feeling left behind, CNBC reported.
The Berlin-based digital bank said it would not be able to operate in the country anymore in the wake of Brexit, as it will no longer have a license to do business there. The startup will shutter all of its U.K. locations on April 15.
N26 made its entry into the U.K. in October of 2018 — more than two years after the U.K. made its decision to leave the European Union, but six months before Brexit was officially planned.
However, the fact that N26 used Brexit in its reasoning to leave the U.K. hasn’t sat well with some.
One customer in London told CNBC that he was “outraged” that the company had used Brexit as an excuse, calling it “fake news.” He said N26 needed “an excuse” for investors, and had found in Brexit a convenient scapegoat so that it wasn’t N26’s own failure.
Others said they were disappointed in the closure, enjoying the extra bonuses that come with accounts.
N26 is one among a new breed of branchless banks, looking to gain favor with consumers through a parade of slick marketing and eye-catching slogans. The entry in Britain pitted N26 against challengers like Monzo and Revolut, which were trying similar things.
The competitors, meanwhile, have pounced on the exit of N26 as a way to attract more customers to their own brands.
Starling Bank, posted in a Tweet on Monday (Feb. 17), “Just found out your bank’s making a swift Brexit? Don’t worry — we’re here to stay.”
Monese tweeted, “If you’re in need of a Brexit-proof GBP account, we can be your perfect match.”
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Investment Executive | Donalee Moulton | Jan 31, 2020
Advisors beware: These innovations will soon be making their mark in CanadaAs 2019 drew to a close, a team of banking, finance and technology experts, together with California-based HMBradley Inc., launched HMBradley, a digital-banking platform. The intent: to reward users for positive financial behaviours.
The new service, backed by fintech heavyweights including PayPal Inc. co-founder Max Levchin (now CEO of Affirm Inc.), will do this by offering the banking industry’s highest interest rates to accountholders who save a portion of their monthly deposits, regardless of how much money they earn.
“[HMBradley] was developed to help consumers be more responsible with their money,” Levchin stated in a release announcing the new venture.
HMBradley Inc. may be ushering in a new year by disrupting the banking landscape, but the fintech explosion is not new. What is new is the focus on consumer services and enabling consumers to save and invest their hard-earned dollars.
“Canadians are becoming less focused on simply managing a portfolio and generating returns, and more interested in making sure they have enough through more advice-driven and goal-based approaches and coaching,” says Stéphanie Rousseau, a spokesperson with National Bank of Canada in Montreal.
New apps, services and mobile options are not only changing the way consumers and investors manage money, but also changing the expectations they have about saving and spending. Many of the new offerings originate in the U.S. and, at least initially, operate there exclusively.
Earny Inc., based in California, is one. The firm’s app helps shoppers get the best price for a purchase – even after they have paid for a product.
“We empower consumers with the ability to save,” says Oded Vakrat, Earny’s CEO. “Our intention is to ensure you never leave money on the table.”
Agreements with retailers, including the top 20 retailers in the U.S., enables Earny to monitor prices and offer refunds when a price drops shortly after purchase. Earny users have collectively saved $4 billion to date, says Vakrat. “Every month, we find a few million in savings for consumers.”
The Earny app, which also includes hotel services, has more than three million users.
The ability to save appears to draw many users who would fall outside the reach of investment firms and financial advisors to contemporary fintech. The Acorns app, for example, helps users invest, save and spend responsibly for just $1, $2 or $3 per month. Acorns Securities LLC, based in California, promises “no surprise fees, just surprise upgrades.” The app rounds up debit and credit card purchases and invests the difference for users. The appeal is far-reaching: with 6.2 million users, the Acorns app is the fastest- growing financial-wellness system and leading micro-investment app in the U.S.
Insuretech is another fast-growing subset of fintech. For example, New York-based Lemonade Insurance Co. is taking an innovative approach to providing property and casualty insurance to clients. The firm, which is powered by artificial intelligence and behavioural economics, takes a fixed fee out of clients’ monthly premiums (to cover reinsurance and the expenses of running the business) and uses the rest for paying out claims. The company returns unclaimed money to clients in an annual “giveback.” The insurer insists it “gains nothing by delaying or denying claims.”
The new wave of fintech services go beyond traditional service offerings.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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CNBC | Hugh Son | Jan 13, 2020
Key PointsWhen Goldman Sachs released a long-awaited app for customers of its Marcus consumer bank last week, it did so with little fanfare or hype.
Unlike the intense attention on its last retail product, the Apple Card, the launch of the bank’s Marcus app was heralded by little more than a smattering of user reviews.
But the app may prove to be far more important to Goldman than its credit card partnership with Apple. That’s because the portal, which today lets customers check balances and set up recurring transactions, will one day serve as the bank’s storefront and one-stop shop for an array of digital banking services, according to Adam Dell, a Goldman Sachs partner and head of product at Marcus.
“Over time, our ambition is to extend the capabilities of the Marcus app and have that be the centerpiece of our consumer-facing experience,” Dell said in an exclusive interview.
The app comes at a crucial time for Goldman. Ahead of the bank’s first-ever investor day later this month and earnings report this week, shareholders are eager to hear about how 3-year-old Marcus will drive revenue growth. Last week, Goldman, which has served corporations, heads of state and rich individuals for most of its 150-year history, changed its reporting lines to give its retail operations a stand-alone division for the first time.
Goldman executives like Dell – an entrepreneur and brother of billionaire Michael Dell who joined Goldman in 2018 after selling his start-up to the bank for $100 million – have made no secret of their intention to beat big retail banks at their own game. That means expanding Marcus from its two products – savings and personal loans – to potentially include wealth management, mortgages, car loans, insurance and cards beyond the Apple Card.
Dell, who is a part of a recent wave of outsiders to join Goldman at the senior-most partner level, said the firm spent much of last year planning, building and testing the app with hundreds of employees. The development team was led by Dell and former employees of Clarity Money, the personal finance start-up that Goldman acquired.
“Our aspiration is very clear: We want to build the best digital banking experience that any customer can have,” Dell said. “As I think about the competitive landscape of the incumbent consumer banks, I think there’s enormous opportunity for us to differentiate ourselves with great digital products.”
Perhaps more than at any time in decades, bank customers are up for grabs as consumer preferences evolve, driven by slick apps from tech firms like Uber. And unlike tech giants like Google and fintech competitors like Chime, Goldman doesn’t have to partner with a bank to offer services – it became a bank holding company in 2008.
But as last week’s disclosure showed, Goldman’s retail business is tiny compared with rivals. High expenses as the company ramped up investments in Marcus and the Apple Card meant the business generated a fraction of the profit of the bank’s other, mature lines. Marcus has collected about $55 billion in deposits and made $5 billion in loans, a pittance compared with the more than $1 trillion in deposits and $900 billion in loans J.P. Morgan Chase and Bank of America each have.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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