Karsten Wenzlaff, Advisor
August 26th, 2025
WiredGov | TechUK | Jan 11, 2021
Summary of day one at techUK's Digital Ethics Summit 2020.On Wednesday 9 December we kicked off techUK’s fourth annual Digital Ethics Summit. The overarching theme for day one of the Summit was lessons to be learnt from 2020. Through a series of keynote speeches, breakout sessions and plenary panels, our speakers from across industry, government, academia and civil society, assessed the role and effectiveness of the digital ethics debate during the critical events that occurred this year.
To kick start the day we were joined by the Minister of State for Media and Data, John Whittingdale. As part of his keynote speech the Minister set out Government’s ambition for the upcoming National Data Strategy and highlighted work that is already underway, starting with the publication of the Government Data Quality Framework. The Minister stressed that underpinning this strategy is public trust and highlighted the need to bring the public along in these important conversations. The Minister also recognised the importance of digital skills and highlighted government’s 13M investment in a bid to boost digital skills. The Minister finished by reaffirming the importance of collaboration between the public and private sector, as well as the need for the UK to remain active in the global debate on digital ethics.
Watch the Minister’s full session recording here.
In her keynote address the Information Commissioner, Elizabeth Denham reflected on the year, highlighting the accelerated adoption of many digital technologies and suggested we’d seen greater collaboration on privacy issues this year than ever before. During her keynote, the Commissioner provided three takeaways to consider as we enter the new year. First, that data ethics will continue to be a lexicon for these shared discussions. Second is a real need to focus on the people that are affected by data decisions and third is considering the role of data ethics boards. The golden thread throughout each of these three areas is trust. When asked where she’d like to see more focus in 2021, the Commissioner said it comes down to doing more work for kids, including in areas of algorithmic decision-making.
Watch the Information Commissioner’s full session recording here.
Plenary session – Lessons to be learnt from 2020
In the Summit’s first plenary panel session titled ‘Lessons learnt in 2020’ speakers included Maria Axente, Responsible AI and AI for Good Lead at PwC, Edwina Dunn OBE, Board Member at the Centre for Data Ethics and Innovation, Stephen Metcalfe MP and Co-Chair for the APPG on AI an Kay Firth-Butterfield Head of Artificial Intelligence and Machine Learning at the World Economic Forum. Building on the Commissioner’s keynote, Maria Axente added that we’re building on a strong foundation when it comes to businesses establishing ethics boards.
It’s now key that businesses connect their various internal initiatives to see progress. Stephen Metcalfe acknowledged the impact of a current digital divide in society and suggested the need for a refreshed look when it comes to access of digital equipment. Ensuring we’ve got the right digital infrastructure in place, including access to broadband, will be key in 2021. Kay Firth-Butterfield agreed that we need to grow the infrastructure that supports wider adoption of AI to occur. Drawing on her own experiences, Kay highlighted that countries are starting to develop a better understanding of the work that needs to be done when it comes to digital ethics, with many countries learning from other’s experience. Finally, Edwina Dunn OBE, highlighted the work of the CDEI this year and argued the importance of balancing innovation and what we are allowed to do. As we create more data, the more we can do, she says, but does that mean we should do it?
Watch the full plenary session recording here.
Following the plenary session, the Summit broke out into three breakout sessions focusing on three key issues:
Fairness and equality – Data and technology and the fight against systemic discrimination
This breakout session was chaired by Jessica Lennard, Senior Director, Global Data and AI Initiatives, Visa. Panellists include: Ashleigh Ainsley, Co-founder, Colorintech, Brhmie Balaram, Head of AI Research & Ethics, NHSX AI Lab, Renée Cummings, Data Activist in Residence, The School of Data Science, University of Virginia & Community Scholar Columbia University, Dr Kanta Dihal, Senior Research Fellow & Principal Investigator, Global AI Narratives, Leverhulme Centre for the Future of Intelligence, University of Cambridge and Allyn L. Shaw, President & CTO, Recycle Track Systems and Founding Partner, Deed.Partners.
Whilst discussing some of the greatest challenges we’ve faced this year, Allyn L. Shaw highlighted that current data training sets are still not representative of underrepresented communities, and in addition, many of these communities don’t have access to technology, causing a cascading effect when it comes to fairness and discrimination.
On the topic of defining fairness, Ashley Ainsley preferred to approach this from an equality perspective. He asked- Who are the people responsible for creating algorithms and making decisions? What opportunities are there to have equitable input into those systems and challenge the decisions made? He stated that people should have the opportunity to get involved and influence from the beginning point of the process.
The public has become more conscious to the impact of AI this year, and Dr Kanta Dihal suggested that in 2020, naïve techno-optimism has become inexcusable. Brhmie Balaram commented that when we think of fairness, we must ask fairness for whom? As fairness will look different for different people. She also added that it’s not just tools but also the culture. What’s happening around the way rules are implemented and the way they’re able to be challenged? Renée Cummings highlighted the need to consider due diligence, duty of care and due process, when it comes to the application of data into any kind of system.
Watch the full session recording here.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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PwC Canada | Jan 2021

Just decades after coming out from under IT’s wing, the cybersecurity profession has matured. Cyber teams are now armed with the insight and foresight only experience can provide. And the timing couldn’t be better, as many of the industries, organizations and people they serve are at a pivotal moment.
Our findings from the Global Digital Trust Insights 2021 survey of more than 3,000 business and technology executives around the world, including a significant number of Canadian respondents, tell us what’s changing and what’s next in cybersecurity.
In brief, organizations’ expectations of their security leaders continue to rise. No longer focused just on technology, although it’s very much in the picture, cyber’s real role now and into the future will be strengthening and increasing the resilience of their organizations.
Our survey found that 44% of Canadian respondents (40% globally) say they expect accelerated digitization to be a likely outcome of COVID-19. Many are taking on business strategies they hadn’t imagined before, including e-commerce, new markets, new business models, remote working and automation. And 15% of Canadian respondents (21% globally) are changing their core business model and redefining their organizations.
But as we see new business models interact with new technologies, we’re also seeing the introduction of new cyber risks.
Traditional approaches to cyber just can’t keep up with the pace and scale of digitization. And they’re slowing down business strategies and impacting both the top and bottom line. So it’s really not surprising that nearly all respondents (97% in Canada and 96% globally) say their industry’s cybersecurity strategies will shift as a result of COVID-19.
| Canada | Global | |
| Greater resilience testing to account for more low-likelihood, high-impact events | 57% | 43% |
| Cybersecurity and privacy implications baked into every business decision or planning | 55% | 50% |
| More frequent interactions between CISO and the CEO or boards | 41% | 43% |
| New process of budgeting for cyber spend or investments | 39% | 44% |
| Better and more granular quantification of cyber risk | 37% | 44% |
| No changes due to COVID-19 | 3% | 4% |
Innovation is changing the cybersecurity game, giving new advantages to defenders and allowing them to level the playing field with attackers. Leading organizations are exploring advanced methods to protect their expanding digital ecosystems. But this isn’t optional—increased adoption of cloud, automation and Internet of Things (IoT) systems means organizations need to rethink their defences, as these systems can’t be protected with traditional IT security methods.
According to our survey, the top three cybersecurity approaches that Canadian organizations have implemented and are currently realizing the most benefits from are security orchestration and automation (19%), modern identity and access management (17%) and integrated cloud and network security (17%).

The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Raconteur | MaryLou Costa | May 2020

What does the top crisis management team look like? With a perfect storm of business challenges, heightened by pressure on team members working remotely, the coronavirus outbreak has spotlighted technology, customer services, communications, wellbeing and data. As a result of this, lots of new job offers appeared on the Internet.
From barricading against cyberattacks, to bolstering customer service through artificial intelligence (AI), the coronavirus pandemic has resulted in wider priorities for the head of technology as part of a crisis management team.
Cyberattacks are now more likely and should be a top priority for senior management, says Jonathan Hemus, managing director of crisis management consultancy Insignia.
“With a potential second wave of COVID-19, a business that is now wounded may find a major cyberattack in the next six months could push them into bankruptcy,” Hemus warns.
“Millions of people are working from home and more vulnerable in terms of IT security. There are likely to be more successful attacks, so thinking about cybersecurity is really important at the moment.”
And as consumers have flooded ecommerce platforms with record numbers of online orders, leveraging AI has become paramount. Data from more than 20,000 global companies, compiled by customer service software firm Zendesk, shows that support requests using AI are up 55 per cent since March.
For retailers such as Carrefour, rolling out a chatbot service has been crucial for coping with demand. “We will invest even more in AI,” says Jean-Philippe Blerot, head of digital and ecommerce at Carrefour Belgium. “This allows our customer service agents to focus on more complex answers.”
According to Carrefour’s Blerot, increase in customer service demand has been staggering at more than 2.5 times higher than usual. The retailer immediately increased by 25 per cent its number of customer services agents, who had to shift from being subject-matter experts to generalists to accommodate the influx of questions.
With the COVID-19 outbreak causing systems and teams to overload, customer services has helped limit customer frustration and create a positive experience, Blerot adds.
The ability to buffer a potentially negative situation through strong customer services should not be underestimated, says Emily Hough, editor in chief of Crisis Response Journal.
“Reputational risk, a brand or company’s social value, could be threatened by how a company deals with, or is perceived to be dealing with, a crisis. Several companies in this crisis have acted tone deaf and consumers have vowed to remember this,” she says.
“Always keep an eye in the mirror to see how decisions could be viewed by staff, stakeholders, customers and the wider public; all this is amplified by social media.”
Company culture and employee stress levels have been pushed to the edge, as social interaction and activities have been stripped away by the pandemic and lockdown.
Recognising the need to balance productivity with mental health and company cohesion has now become front of mind for crisis management teams. As Zendesk chief operating officer Tom Keiser notes, senior management’s ability to prioritise staff wellbeing can help teams to “really come through for their customers”.
Greg Brooks, global chief marketing and culture officer at WPP-owned media company Mindshare, says the current crisis has promoted the need for more empathy and understanding in business.
Mindshare has since doubled down on cultural initiatives to keep colleagues connected and motivated, he adds. It has launched a remote-working online hub, learning programmes, mental health support and virtual events such as quizzes, workouts, origami, reiki, mindfulness, Netflix chats, book clubs, cook-alongs and even a pet Olympics.
Mental health and wellbeing have also risen up the agenda at marketing technology firm MiQ. Co-founder Lee Puri says, since the crisis began, its new global head of diversity and inclusion has been tasked with introducing a number of initiatives, such as regular wellness webinars, a global buddy programme and virtual employee resource groups to connect team members around the world.
With the human element of a crisis brought into sharp focus by COVID-19, people and culture will play a larger role in business continuity plans and crisis management teams, Brooks predicts.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Which? has rated 16 of the biggest UK banks on the security of their online banking systems. How does your bank's online security measure up?
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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HBR | Bhaskar Chakravorti, Ajay Bhalla, Ravi Shankar Chaturvedi | Dec 18, 2020
Summary: Now more than ever, digital capabilities are essential to ensure a country’s growth and economic resilience. But how do different economies compare as far as the current state and ongoing momentum of their digital development? And how have these factors impacted their experiences during the pandemic? The authors share key insights from the latest edition of their Digital Evolution Scorecard (a comprehensive analysis of 90 economies based on 160 key indicators of digital development), in which they segment the world’s economies into four distinct zones: Stand Out, Stall Out, Break Out, and Watch Out.

Of course, an analysis of global technology and economic trends over the past year would be incomplete without an examination of the impact of the Covid-19 pandemic. Most interestingly, while a high Digital Evolution score has generally correlated with greater economic resilience to the disruptions of the pandemic, it hasn’t been a guarantee.
To explore this question, we mapped countries’ Digital Evolution scores against their percentage decrease in GDP growth from Q2 2019 to Q2 2020 (adjusted for inflation). As expected, we found that overall, the level of digital evolution helped explain at least 20% of a country’s economic resilience — or cushioning — against the pandemic’s economic impact.
That said, this effect was not universal. Vietnam scored low on our digital evolution scorecard, but the impact of the pandemic on its economy has thus far remained smaller than expected. Vietnam is the only South East Asian country on track for economic growth this year, largely because the government was able to keep the virus under control through aggressive preemptive measures. In addition, the recent economic boom from Chinese manufacturing shifting to the more affordable Vietnamese market also helped the country to maintain its economic growth through the crisis.
On the opposite end, we also saw that the UK — a highly digitally-evolved economy — experienced an economic decline on par with India or Rwanda. Not only was the government response to the pandemic less than optimal, the composition of the UK economy also caused it to suffer disproportionately from social distancing and lockdowns: Services (which are are disproportionately reliant on in-person activities) make up around three quarters of the UK economy, and 10.9% of the country’s GDP comes from travel and tourism — all of which were severely curtailed due to social distancing requirements.
Overall, digital evolution is an essential contributor to economic resilience, but it is no panacea. The government’s Covid response, as well as the unique composition of its economy, can make a big difference as well. Aside from the impact of the pandemic, this analysis also illustrated several more long-term trends around how the most successful countries are pursuing digital evolution:
Economies that provide secure, frictionless digital experiences nurture the most positive, engaged consumers, creating the most active digital ecosystems. These ecosystems then generate more data, which is the lifeblood of a competitive digital economy, enabling a virtuous cycle of growth. Economies such as Singapore, Japan, Canada, and the Netherlands illustrate this approach well, with a combination of open data flows and strong privacy protections.
Meanwhile, economies such as China, Russia, Iran, and Saudi Arabia represent a paradox: While significant state investment and control over their digital ecosystems can lead to higher digital momentum, these economies also impede the free flow of data, resulting in missed opportunities to further boost that momentum through digital products and applications that rely on widely accessible data. The growing popularity of data localization laws (i.e., regulations that limit the transfer of data across international borders) is ultimately making data less accessible, which not only hinders global growth, but often also diminishes countries’ own competitiveness by raising costs for digital businesses, reducing competition, and encouraging rent-seeking behavior among domestic actors.
Mobile internet access has been a strong driver of momentum for Break Out economies, and it is the fastest route to getting the third of the global population that doesn’t yet have internet connectivity online. India is the preeminent example: Its internet connectivity has doubled in the last four years, and the country is on track to add 350 million smartphones by 2023.
The pandemic has illustrated how the quality of both access (i.e., reliable broadband versus sporadic satellite connections) and devices (i.e., laptops and tablets well-suited to learning and working versus low-end mobile phones) is a key component of economic resilience in a time of heavy reliance on digital technologies. For example, when the pandemic shut down in-person schooling in India, many children had to resort to WhatsApp to communicate with their teachers. Although the messaging app was certainly better than nothing, the limited growth of India’s digital ecosystem beyond mobile phones created major inequalities in access to essential education.
Once economies reach a higher level of digital evolution, they often encounter a tradeoff between maintaining their rapid momentum and fostering institutions that prioritize digital inclusion — that is, the equitable distribution of digital development across class, gender, ethnicity, and geography. While smaller economies such as Singapore and Estonia may have an easier time maintaining their innovative edge while still ensuring an inclusive digital environment, larger, more complex economies can struggle to balance innovation with the bureaucracy needed to responsibly regulate that innovation.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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