Karsten Wenzlaff, Advisor
August 26th, 2025
Fintech Innovation | Nov 14, 2025

Image: Freepik/jcomp
On November 14 2025, numerous outlets such as MarketWatch, PYMTS and Nasdaq reported Robinhood Markets and Gopuff introduced a pilot program allowing select users to order physical cash delivered directly to their door. Cash home delivery is also mentioned on Robinhood's banking page here. Coverage of the cash delivery pilot notes that Robinhood Gold users can request up to $500 in cash for a small delivery fee, with expansion to other cities expected in 2026.
This service shows how digital finance and physical cash can work together, expanding traditional banking limits. Gen Z consumers, though mostly digital first, still use cash in limited social and tipping situations. Their focus on convenience, control, and safety fits with on demand delivery.
Delivering cash brings new challenges in security, anti money laundering, and consumer protection. It also raises questions for regulators about whether cash delivery is a financial service or simply a delivery task.
The pilot is based in the United States, but Canadian fintechs are likely watching closely. Even though cash use is dropping, it still matters for many people (stickiness of cash). A similar approach could work in large cities like Toronto or Vancouver, where younger consumers use digital tools but sometimes need cash. The main innovation is about trust and convenience, both of which are key in a competitive financial market.
For Canadian regulators and startups, this is a chance to look at new ways to provide access to cash using technology that fits with digital wallets. Verified reporting from Nasdaq on the Robinhood Gopuff collaboration shows that this initiative is designed as a customer friendly fintech trial rather than a major banking shift (yet).
Although this pilot is not available in Canada, it draws attention to similar challenges here. NCFA’s earlier reporting on rural bank closures and the KOHO Canada Post partnership demonstrate that financial inclusion depends on reliable local service and creative use of technology. Having said that, Canada Post has its own money management problems, with sustained multi-year operating losses due to the decline of physical mail, a hit to expanding cash access. That is why new partnerships between fintech and delivery providers may be needed to keep service available in remote areas.
Then there's also Neo Financial in Calgary, a three-peat winner on Deloitte's Fast 50 enterprise growth category, launched by the people who built SkipTheDishes deliver service. Ronbinhood's pilot could stoke that mix of fintech and delivery experience, hinting at what might come next. A future where getting your money could be as simple as ordering a meal.
This partnership shows how fintech and physical delivery can meet real world needs. If the pilot works, more companies could test similar options in North America. For NCFA readers, it highlights how innovation, inclusion, and access come together in consumer finance, and how even younger users still value choice and control over their money.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Policy | Nov 11, 2025

Image: Relative labour productivity Canada vs US (Source: CSLS 2025)
The Centre for the Study of Living Standards released a November 2025 report titled, "Can a Lack of Pro-Productivity Policies Explain the Secular Decline in Canada’s Productivity Growth?", outlining why Canada’s productivity growth has stalled even as macroeconomic policy remains stable. The study finds that steps in the 2025 federal budget while positive, will not by themselves reverse the long slowdown. The authors argue that deeper structural change is needed to rebuild the foundations of business investment and innovation in Canada.
The report traces much of the post 2015 slowdown to long term structural and global factors that are as a result of how past policy choices influenced business behaviour. Verified causes that reduced the total investment per worker and limited productivity even as macro conditions stayed the same include:
Evidence from major institutions supports this view. The analysis in the OECD 2025 Economic Survey of Canada and the IMF 2024 Article IV consultation finds that Canada’s productivity gap reflects long standing frameworks that influence how firms invest and compete. These findings show that the challenge is structural, a long term misalignment between national policy intent and firm level behaviour.
The recently announced Budget 2025 aims to address parts of Canada's productivity, innovation and competition gaps. It includes improvements to the Scientific Research and Experimental Development program by increasing the annual expenditure limit for the enhanced credit to $6 million, restoring eligibility for capital expenditures, and extending eligibility to Canadian public corporations. These measures target investment in intangible assets and innovation, the areas identified as weak.
The budget also commits over $1 billion in resources over five years for AI compute and quantum computing while proposing a TechStat program to track technology adoption, as described in the digital infrastructure plan.
Finally, the budget also advances open banking and stablecoin rules that can improve competition and trust.
Productivity growth depends on what happens inside firms, how they invest, adopt technology, and organize production. Canada’s frameworks have been stable but haven't created strong enough conditions for private reinvestment in digital and intangible assets.
When policy creates the right incentives and financial infrastructure removes friction, investment decisions shift. That alignment between public objectives and private behaviour is where lasting productivity growth emerges.
Canada’s weakness lies in underinvestment in intangible assets such as software, data, intellectual property, and organizational know how. Past tools have not reversed this pattern and Canada needs to reward reinvestment in intangible and digital assets. NCFA has argued for tax credits that mobilize private capital for innovation for years including in an open letter to government during the COVID 19 pandemic, urging government to collaborate with fintechs while proposing investment tax credits to crowd in private capital.
The United Kingdom’s Enterprise Investment Scheme (EIS) offers a clear example of how targeted tax relief can mobilize private capital into early-stage ventures. Since its launch in 1994, the EIS has attracted over £30 billion of private investment into more than 53,000 small and growing companies, according to HM Revenue & Customs.
The EIS program provides individual investors with income tax relief of up to 30% on investments in qualifying startups, along with capital gains deferrals. Analysts credit it with strengthening the UK’s innovation ecosystem and building one of the world’s most active early-stage funding markets.
Reducing interprovincial barriers and boosting competition are valuable but not sufficient on their own. The next step is to modernize how policy and firm level decisions connect. Fintechs can help turn policy into practice by improving access to capital, ensuring reliable and interoperable data, and scaling innovation across the economy. That's how Canada can turn structural reform into more practical and realized productivity gains.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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AI Agent Research | Nov 10, 2025

Image: McKinsey and Google Cloud AI in Finance 2025 report covers
November 2025 research from McKinsey's The State of AI in 2025 and Google's The ROI of AI in Financial Services reveal that the way banks measure value from AI is changing. Instead of chasing fast gains from early generative tools, the financial sector is moving toward agentic AI platforms that produce steady operational returns and stronger control over risk and cost.
Google’s global financial services study found that 77% of firms report positive ROI from generative AI this year, matching last year’s figure. The data point indicates that the return base has stabilized after an initial surge (not stagnation or decline). Among responders reporting higher revenue, 51% saw growth (6%-10%), while 30% achieved gains above 10%. These numbers dipped slightly year over year, pointing to a normalization phase as programs scale.
The same study found that:
Spending priorities have shifted decisively:
McKinsey’s global findings confirm this rotation:
High performers stand out whose choices correlate directly with both revenue growth and cost reductions.
Benefits are appearing fastest in software engineering, IT, customer service, and marketing. The McKinsey report found that organizations deploying AI across these functions experienced:
• Average productivity gains of 15%-30% in service and technology teams
• Cost decreases of up to 12% in customer operations and risk processing
• Deployment cycles reduced to three to six months, down from an average of twelve months in 2023
• Revenue growth between 6%-10% for over half of financial institutions using AI in production
• Improved fraud detection accuracy by up to 20%, especially among banks integrating multi-agent risk models
Organizations combining workflow redesign with governance and human oversight achieve higher and more consistent ROI than those focused only on model performance.
According to Google and McKinsey's 2025 AI in finance research reports, AI has entered a new phase. The early boom in generative tools has given way to a steadier phase of operational performance driven by agents. The majority of institutions are already realizing returns, but the next iteration of value capture will come from how well they govern, measure, and scale these systems. Canada’s Opportunity In Efficient Reasoning AI its competitive edge, using discipline, design, and data to turn intelligence into growth.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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BNPL | Nov 10, 2025

Image: Freepik/Halayalex
On November 10, 2025, PayPal announced the launch of its Pay in 4 installment plan in Canada, a no-fee, interest-free Buy Now Pay Later (BNPL) option designed to help shoppers manage spending during the holidays.
The rollout arrives just ahead of Black Friday, Cyber Monday, and Boxing Day, allowing Canadians to split eligible purchases from $30 to $1,500 into four equal payments over six weeks.
The service is available at millions of stores including Knix, Samsonite, Silk & Snow, The Home Depot Canada, and Ticketmaster, with automatic payments through debit, credit, or bank account and the option to pay early using the PayPal app or online account.
Pay in 4 gives Canadians more breathing room at a time when budgets are stretched and the cost of living remains high. It includes no sign-up fees, no late fees, and no hidden charges, while eligible purchases are protected under PayPal Purchase Protection.
According to PayPal’s 2025 Festive Spending Survey conducted by Leger including 1,500 adults, 60% of respondents who have never used BNPL said they would be encouraged to try it if there were no fees. The same survey found 74% of Canadians set a holiday budget, 72% plan shopping in advance, and 51% plan to spend the same as last year.
Michelle Gill, General Manager, Small Business and Financial Services, PayPal:
"PayPal has served Canadians for over 15 years and is one of the most trusted brands across the country. To meet demand for transparent and trusted payment options, PayPal's Pay in 4 helps Canadians manage cash flow without late fees or hidden costs. Businesses also benefit as those who offer PayPal BNPL offerings experience increased conversion and higher sales—both critical during peak holiday season."
Canada’s high household debt underscores why flexible, low-cost payment options are gaining traction. Statistics Canada data show that total household credit-market debt reached $3.07 trillion in Q1 2025, while the ratio of debt to disposable income climbed to 173.9% which means households owed about $1.74 for every $1 of disposable income. The household debt-service ratio, which measures the share of disposable income allocated to debt repayments, stood at 14.4%.
Canadians are devoting a large share of income to existing obligations. As mortgage renewals roll in at higher rates and everyday costs stay elevated, the ability to spread payments without added interest or fees could prove appealing. However, using these BNPL options requires discipline and can spiral out of control if used irresponsibly as installement plans can compound debt stress.
For Canadian retailers, Pay in 4 is integrated directly with PayPal’s existing checkout system, making it easy to activate. Merchants are paid in full at the time of purchase, while shoppers repay over six weeks.
PayPal reports that globally its BNPL offerings have a 90% approval rate and deliver an 80% higher average order value, suggesting that installment options can lift both conversion rates and aggregate value sizes during peak shopping periods.
PayPal is also partnering with Cadillac Fairview to host Pay in 4, Play in 4 holiday pop-ups at major malls in Toronto, Montreal, Calgary, and Vancouver. The events combine digital and in-person experiences, offering shoppers a chance to win prizes of up to $1,000 and further reinforcing awareness of the new payment option across multiple channels.
PayPal’s entry into Canada’s no-fee BNPL space brings new consumer credit alternatives to market. Competing platforms like Affirm, Klarna, and Afterpay have established awareness, but most still rely on some form of fee or interest revenue. PayPal’s approach is a competitive play emphasizing consumer trust and merchant performance instead of cost-based pricing.
It also boosts the case for embedded finance offerings where seamless integration of payment flexibility can improve both customer experience and sales outcomes. However, as household leverage continues to rise, policymakers and industry participants will be watching closely to ensure that convenience doesn’t outpace affordability. The sustainability of Canada’s BNPL growth will depend on transparency, responsible design, and the financial resilience of users.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Artificial Intelligence | Nov 7, 2025

On November 4, 2025 the Cambridge Centre for Alternative Finance (CCAF) at Cambridge Judge Business School launched the AI in Financial Services 2030 Global Survey in collaboration with the World Bank, International Monetary Fund, Bank for International Settlements, and the World Economic Forum.
The National Crowdfunding & Fintech Association of Canada (NCFA) is happy to support this initiative as a survey partner inviting all professionals working in fintechs, banks, and other financial institutions to share their insights on how artificial intelligence is being planned, adopted, and managed across the sector. The survey takes about 25 minutes and explores governance, strategy, technology use, risk, and expectations for how AI will influence financial services by 2030.
This global initiative aims to build the most complete evidence base on AI’s real-world use in financial services. Findings will inform international policy and guide how innovation and regulation can support trust, access to capital, and sustainable growth.
By contributing, respondents will help ensure that fintech perspectives and diverse experiences are reflected in the data driving decisions at both policy and industry levels. The results will provide valuable benchmarks for AI adoption and readiness across different markets and institutions.
Take part in the Industry Survey for Fintechs and Financial Institutions: Access the AI in Financial Services 2030 Industry Survey
Other versions of the survey are available for regulators and AI vendors.
AI is moving incredibly fast, and this study gives everyone in the financial sector a chance to ground the conversation in real data and practical experience. By taking part, you’re helping ensure that future innovation in finance is guided by insight, accountability, and inclusion, values shared across the NCFA community.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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