Karsten Wenzlaff, Advisor
August 26th, 2025
AI Productivity | Nov 25, 2025

A founder at a Canadian fintech reviewed a routine workflow and noticed something important. The company had recently replaced several older tools with newer AI powered systems, and remarkably the new configuration could complete multi step tasks that used to require manual effort. The system gathered information, applied rules and moved the case forward without constant human prompts. Nothing unexpected happened. The work simply flowed from step to step. In that moment the team recognized that they were no longer working with simple tools. They had introduced capabilities that belonged in the agent category, even if no one had used that word yet.
The realization opened a larger conversation inside the company. That is the new AI systems didn't behave like single purpose tools like before. They behave more like assistants that can move through a workflow once they understand the goal. The team had not changed the work. The technology had changed what the work could look like, and recent research confirmed this realty of how teams are coordinating autonomous systems across full processes.
A tool performs a single action only when prompted. It behaves like a calculator or a search bar. Tasks such as summarizing documents, extracting fields, drafting support replies or classifying transactions remain inside this zone. A person decides each step. The system never chooses what to do next.
An agent behaves differently. It acts. It moves through a journey, maintains context, decides the next step and continues until it reaches a point where it needs help or completes the goal. Take a look at these AI use cases by haptik, such as CASHe credit flow where a conversational system guides a borrower from authentication to instant approval, or how Zuri improves efficiency and customer experience at Global insurance leader Zurich without human involvement. Both examples highlight AI agent behaviour, and not tools.
The practical 'acid test' for fintech teams is simple. Ask who chooses the next step in the workflow. If the human chooses, it remains a tool. If the system decides, it behaves as an agent. This distinction matters because agents require supervision, governance and ownership. They influence outcomes and customer experience. Treating an agent as a tool leads to blind spots.
Evidence from global surveys explains why this distinction matters for performance. The findings on workplace AI usage show that 88% of employees use AI at work but only 5% use it in ways that change their roles. Organizations also lose more than 40% of potential productivity gains (opportunity cost) when talent, workflows and governance do not align with the technology.
When fintech leaders understand the moment when tools become agents, they gain the vision needed to build high performing hybrid teams.
Once a fintech organization recognizes that its systems behave like agents, the nature of work begins to change. People no longer complete tasks in isolation. They supervise agents that perform sequences. The work becomes a blend of human judgement and systems execution. See this research on end-to-end agentic workflows, which analyzes how a few people can guide a large number of agents across full processes. These supervisors focus on results rather than steps. They correct behaviour, interpret outputs and refine the system. The work becomes less about completing tasks and more about guiding outcomes.
Check out this practical example describing an agentic fraud systems showing how agents monitor transactions, test controls and highlight anomalies. Human analysts review these exceptions, approve responses and explain logic to regulators. The agent carries out the first layer of work. Humans perform higher judgement. This structure changes daily routines.
A hybrid team begins the day by reviewing the agent log. They scan escalations, exceptions, unexpected patterns and customer interactions. The team also discusses where the agent needs correction, where it performed well and where rules need refinement. This daily rhythm feels closer to coaching a junior colleague than running a piece of software.
Changing structural workflows and shifting from doing to supervising can have cultural effects. Some feel replaced while others feel empowered. Leadership determines the direction.
When leaders explain that supervising agents is a higher judgement role, employees view it as progression. When leaders fail to explain, they view it as displacement.
Managing hybrid teams requires clarity, structure and shared visibility. A hybrid team succeeds when the agent behaves predictably, the humans supervise confidently and both sides contribute to results.
When no one owns the behaviour of an agent, the system drifts. Fintech leaders need to assign a small group of people to own a journey end to end. Strong supervision with the authority to adjust prompts, thresholds and workflow logic.
Every action taken by an agent must appear in a shared log. Without this, the team can't diagnose issues or maintain trust. The shared log becomes the anchor of the hybrid team.
When a human intervenes, the reason appears in the same log. When an agent acts, the outcome appears there as well. This shared view prevents confusion.
Teams must review the agent’s behaviour frequently. The review cycles in studies of agentic processes show that continuous improvement drives results. In practice, teams meet weekly to adjust rules, refine decision boundaries and align the agent with policy. These refinements keep the system current and adaptive.
Agents cannot handle every scenario. Hybrid teams need clear rules for human intervention. They must know when to stop the agent and how to redirect it. Regulatory environments require this clarity. Fintech companies that operate in regulated sectors must explain why the agent acted and when a human stepped in.
Leaders need to measure the hybrid team as one unit. The work of the humans and the work of the agent form one system. Outcomes such as customer satisfaction, approval speed, fraud reduction and error rates reflect joint performance. When both sides improve together, results accelerate.
Hybrid teams succeed when leaders treat the agent as a teammate with responsibilities and supervision rather than as a simple tool or gadget.
Canadian fintech companies operate inside a competitive global environment. Research from major international surveys positions AI as critical infrastructure for financial systems. Productivity gains increasingly come from the interaction between humans and agents rather than from models alone.
Tools help people work. Agents help the company run. Those that treat AI only as a set of single purpose tools are at risk of falling behind. Fintech leaders who understand this difference, and who build hybrid teams around it, will gain an advantage in scale, efficiency, and risk management. They also build trust with regulators and partners. A company that can explain how its agents behave, why they behave that way and how humans supervise them will become a more reliable and stronger participant.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Greeneashing Rules | Nov 24, 2025

On November 18 2025 the federal government introduced proposed changes to Canada’s environmental claim and greenwashing rules through Bill C-15, building on the November 4 2025 federal Budget. These proposals respond to concerns from businesses that the original 2024 framework increased uncertainty and cost. For financial technology firms that use climate related data or sustainability linked claims, these adjustments have important implications.
The original greenwashing provisions came into force through Bill C-59, which received royal assent on June 20 2024. See NCFA's fintech focused overview of the original green claim rules.
When the Competition Bureau released the June 2025 environmental claims guidance, firms received clearer detail on what regulators expected for forward looking climate statements, evidence standards and internal documentation. Even with that guidance, companies found the requirements strict and often unclear, particularly around which international standards qualified.
Bill C-15 proposes to adjust parts of the greenwashing rules that came into force in 2024. The government introduced these changes because many companies, including financial institutions, said the original rules were too unclear and made it difficult to speak openly about their environmental plans.
Bill C-15 responds to those concerns by removing the requirement that business level environmental claims must follow an internationally recognized methodology, which was one of the main sources of confusion. Businesses would still need evidence to support any environmental claim they make but they can focus on internal logic and documented methods.
Bill C-15 also proposes to change how greenwashing complaints are handled. Under the rules introduced in 2024, private parties such as advocacy groups, competitors or individuals can file applications directly with the Competition Tribunal for business environmental claims. This direct access was part of broader competition law reforms and became a significant concern for companies. Bill C-15 would remove that direct pathway and require private parties to bring their concerns to the Competition Bureau instead. The Bureau would then decide whether a case should proceed. The government introduced this change because many firms said the threat of direct Tribunal applications increased uncertainty and could discourage them from sharing legitimate climate related information.
The proposed changes aims to preserve protections against misleading claims while reducing the risk of unnecessary or strategic litigation.
| Consideration | Original 2024 Rules | Updated 2025 Rules (Bill C-15) | What This Means For Fintechs |
| How Environmental Claims Are Justified | Required adequate testing and alignment with an internationally recognized methodology | Requires substantiation but allows firms to use documented internal methods | More flexibility in climate data modelling, ESG scoring and analytics tools |
| Interpretation Burden | High. Firms struggled to interpret which global frameworks counted | Lower. Evidence judged on internal consistency | Clearer expectations reduce risk of misinterpretation |
| Documentation Expectations | Documentation needed to show alignment with international frameworks | Firms must document data sources and assumptions but no external alignment is required | Focus on internal logic and auditability |
| Future Oriented Climate Claims | Long term claims required alignment to global pathways | Claims still require evidence but internal pathways may be used | Forecasts need realistic milestones rather than matching global models |
| Risk of Challenge | Higher due to methodology disputes | Lower for methodology disputes but misleading advertising rules still apply | Risk shifts toward evidence quality |
| Enforcement Pathway | Private parties could bring cases to the Tribunal | Complaints routed through the Competition Bureau | Fewer activist driven cases but oversight continues |
| Practical Impact on Companies | Some firms paused climate commitments due to uncertainty | More predictable expectations support climate initiatives | More predictable environment for climate product development |
| Compliance Costs | Higher due to ambiguity around methodology | Moderate. Costs remain but ambiguity decreases | Less need for external validation. More need for strong internal controls |
| Innovation and Competitiveness | Rigid framework slowed innovation | Flexible system encourages innovation | Fintechs gain room to differentiate through credibility |
| Investor Signal | Uncertainty signalled regulatory volatility | Clear expectations reduce perceived friction | Fintechs become more attractive to investors |
Fintech firms need strong and reliable data infrastructure to support any environmental claims made in their products or services. While the updated rules remove the pressure to match a specific international framework, but they do not lower the expectation for clear evidence. Fintechs must be able to show how their data is collected, how their models work and why their outputs are reasonable.
Internal logic, consistency and transparent documentation matter more than ever because the assessment standard focuses on whether a claim can be substantiated using the firm’s own methods. This means the credibility of a fintech product depends heavily on the quality of its data foundations and (environmental) claims.
Any statement about future emissions, climate pathways or long term environmental outcomes requires realistic modelling and measurable steps.
This risk was highlighted when the Royal Bank of Canada pulled back its sustainable finance commitment after saying it could not confidently measure progress under the current rules.
Fintech tools that produce projections, risk curves or carbon estimates must demonstrate how the assumptions behind those outputs were chosen and how progress will be tracked. Future oriented claims remain high risk unless methods, milestones and supporting records are clear.
The updated framework may reduce the cost that came from interpreting international standards, but meaningful compliance work remains. Fintechs still need controlled data environments, version tracking, testing protocols and maintained audit trails.
Firms that use verification as a core part of product design can position themselves ahead of competitors because customers and investors will expect transparency in climate related data. Strong internal controls also help firms defend claims if they are questioned by regulators or partners.
Removing direct access to the Competition Tribunal lowers the chance of activist driven cases, but environmental claims will continue to be reviewed under misleading advertising rules.
The Competition Bureau remains the main decision maker and it can act where evidence is weak or claims are overstated. For fintechs this means that scrutiny continues but will be more predictable and clearer process. Firms should expect oversight to focus on accuracy and evidence rather than whether a specific global methodology was used.
Fintech teams should review the environmental claims used in products, marketing or investor materials and ensure the evidence behind those claims is complete and easy to explain.
Internal methodologies should be clear so product, compliance and technical teams can show how calculations and scores are produced. Future oriented statements need documented assumptions, milestones and data sources.
Firms should also monitor the progress of Bill C-15 and upcoming Competition Bureau guidance so they can adjust their documentation and product practices as expectations evolve.
Environmental credibility impacts how investors and partners evaluate opportunities in sustainable finance and climate technology ventures. The updated rules aim to keep protections against misleading claims while reducing uncertainty that can slow down innovation. Fintechs that build strong and transparent verification systems can strengthen their competitive position, support customer confidence and contribute to a more trusted and transparent sustainable finance ecosystem in Canada.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Regulation | Nov 21, 2025

Image: Freepik/jannoon028
On November 19, 2025, the Ontario Securities Commission announced the launch of its Research Grant Competition. This is a pilot initiative that provides up to five (5) grants of $30,000 each to support research on the competitiveness of Ontario capital markets.
The purpose of the competition is to invite proposals from researchers to examine how Ontario capital markets can stay efficient, innovative, and globally competitive as outlined in the Competition Details.
The program is open only to researchers who work at or are enrolled in a Canadian academic institution and who have not been employees or directors of the OSC during the past five years. Applicants must also confirm that they aren't involved in any unresolved regulatory or criminal findings. The OSC will award up to five grants of thirty thousand dollars with submissions due February 27 2026, winners notified April 17 2026, and final papers due August 14 2026.
Grant Vingoe, CEO of the OSC:
“The OSC Research Grant Competition is seeking to tap into Canada’s brightest minds to undertake the challenge of delving into the competitiveness of Ontario’s capital markets. In light of the current global geopolitical and economic challenges, it is increasingly important that we look at ways to help Ontario’s capital markets remain competitive, and we welcome the fresh thinking that the competition will bring, as we look ahead and plan future initiatives.”
The OSC will review proposals based on alignment with its mandate, originality, feasibility, academic support, and public benefit. Successful researchers will have their papers published on the OSC website and may present findings directly to senior leadership.
The competition currently limits eligibility to academic researchers. Wider participation from industry experts, innovators, and market practitioners could provide applied evidence on real operational friction such as registration, compliance, cost, access to capital, and technology adoption.
Numerous experienced practitioners who work on the front line encounter daily competitive pressures and could offer insights that complement academic analysis but unfortunately grant funding appears tied to researchers in academia.
Ensuring Ontario's capital markets remain competitive plays a key role in Canada's economic strength. While the research supported by this OSC initiative could influence future policy decisions related to capital formation, market structure, and investor confidence, if the goal is truly to benefit Ontario's capita markets one wonders why participation is restricted to researchers. The bottom line is that whatever insights are produced, if the OSC is to implement any of the ideas into practice it must be done swiftly, especially insights that help identify (quantify) structural barriers that affect the ability of Canadian firms to grow and compete globally.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Bank of Canada | Speech | Nov 20, 2025

Image: OECD via Haver Analytics and Bank of Canada 2023
On November 19 2025, the Bank of Canada (BoC) released a speech, 'Toward a virtuous circle for productivity' delivered by Nicolas Vincent the external Deputy Governor at a recent event of the Association des économistes québécois (ASDEQ) together with CFA Québec.
His talk explains the pattern of Canada's long standing productivity challenges and sets out what needs to change. Canada has lived with the same productivity problem for a generation. Growth has slowed, investment has weakened, and the country has become more exposed to global shocks.
Weak productivity discourages investment, and weak investment keeps productivity low.
Regulatory and competitive conditions are central to improving that pattern.
Training, mobility, and credential recognition must work better to support new technology.
- Status quo isn't acceptable as keeping the current environment in place would lock in today’s slow growth.
Vincent captures the situation clear:
“To put it bluntly, we’re stuck in a vicious circle.”
He notes that productivity grew about 3% in the 1960s and 1970s but fell to roughly 1% between 2000 and 2019. When productivity is weak, wage gains soften and demand becomes fragile. Then companies hesitate to invest in new tools or equipment, and that hesitation feeds right back into weaker productivity.
He highlights 3 things that need to change the trajectory (not a quick fix)
The investment climate is paramount for firms trying to modernize. One of the clearest lines in his speech addresses the barrier businesses often describe:
“Businesses often tell us that Canada’s regulatory framework is too cumbersome, complex and far-reaching.”
A stronger investment climate means faster decisions, clearer expectations, and fewer overlapping rules. That allows companies to move ahead with projects that raise productivity instead of delaying them.
In fintech, it's especially important because licensing decisions, compliance approvals, and inter-provincial regulatory alignment determine how quickly a firm can launch or scale. When these pathways work well, investment grows and innovation accelerates.
The opposite has been visible for a decade (at least). Companies often face unpredictable pathways, uneven timelines, and unclear requirements (think the original equity crowdfunding rules, open banking, payment modernization etc). Those conditions slow product launches, and discourage upgrades. They also weaken the broader economy by delaying the investment (both internal and external) needed to lift productivity.
Vincent says competition pushes companies to improve and become more resilient:
“Canadian businesses that are highly exposed to international competition evolve and improve. This makes them more productive, competitive and resilient.”
Competitive markets encourage businesses to adopt better technology, strengthen processes, and serve customers more effectively. This raises productivity across entire sectors.
When competitive pressure is limited, firms face fewer reasons to upgrade or innovate quickly. That is the opposite of what a modern economy needs. Slower adoption means slower productivity gains, and slower gains leave the economy more exposed to global changes.
Leaving competition conditions unchanged would keep the loop intact and make it more difficult for Canada to close its gap with peer countries.
Vincent points out that productivity depends on people as much as on technology:
“Investing in our talent … means making it easier to recognize professional accreditations across provinces and territories, and the foreign credentials of people who move to Canada.”
Training systems that adapt quickly, credential pathways that work smoothly, and mobility across provinces all help firms adopt new technology with confidence.
Today’s reality is different. Workers often wait months or years to have skills recognized, training programs lag behind new tools, and mobility rules slow the movement of talent. These conditions limit how quickly firms can scale, modernize, or respond to new opportunities.
Keeping this in place would weaken the very foundation needed for stronger productivity.
Vincent’s message is measured but urgent. Canada's productivity problem is caused by multiple things, and no single fix. But the government policies that impact investment, competition, and talent development must work better than they do today. These are public frameworks that governments influence, and businesses must act on them once conditions improve.
The payoff is substantial and what all Canadians should be aiming for. Higher productivity strengthens incomes, supports wage growth without inflation pressure, expands competitiveness, and improves resilience in a world where shocks are becoming more common.
The status quo of slow investment, limited competition, and restricted talent must be changed to improve the the country’s economic strength and provide opportunities for Canadians to build a stronger future.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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