Karsten Wenzlaff, Advisor
August 26th, 2025
March 19, 2026

For a long time, it was believed in the business world that a leader should project nothing but confidence. Why does this model cease to be effective in IT?
The stereotype of the ‘invulnerable leader’ took shape back in the days of rigid hierarchical structures. In IT projects, everything changes very quickly and there is a great deal of uncertainty — and at this point, such a model becomes detrimental to the business. When a leader tries to appear flawless, they create a distance.
Employees stop raising issues at an early stage, as they fear they will fall short of the ideal that has been set. The manager gets a distorted picture, and for an IT project, this is critical.
The ‘unspoken’ is a void that the brain fills in itself. And it most often fills it with negative thoughts and emotions. If a manager remains silent about difficulties, the team begins to think: ‘There’ll probably be redundancies, the project will be shut down, or the money will run out.’ Anxiety grows, people put less effort into the project, or they resign. Competent openness, on the other hand, fills this void with explanations — and the tension dissipates.
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Won’t admitting vulnerability, such as feeling nervous before an important pitch, undermine the founder’s authority in the eyes of investors?
On the contrary. Investors invest in the founder’s competence. Someone who speaks honestly about risks and their state of mind comes across as someone who is truly in control of the situation. Admitting vulnerability is not a complaint from a weak leader, but a statement of fact. For example, when we were developing Matthew Eat Bot, we openly discussed the challenges of integrating with external APIs with the team. Such honesty shows that we understand the scale of the task and are prepared for it, rather than simply ignoring the obstacles.
It makes the human factor a normal and natural part of the work. If a manager can say, ‘I’m worried about this release,’ then employees are also entitled to be just as honest. At Gratio, this helps to quickly identify any issues. People don’t waste energy pretending to be perfect; they simply do their jobs well. Trust in this context translates into real savings: faster communication and fewer unnecessary costs.
Where is the line between ‘thoughtful openness’ and excessive emotionality, which might scare off partners and investors?
The line lies in the purpose. A leader shares their vulnerabilities not to elicit sympathy, but to create a safe working environment. Openness must be practical: if you’re discussing a problem, immediately show how to solve it, or ask for specific help. This is a working conversation, of which there may be as many as a hundred during the process. The main goal is one: to make the business more sustainable through honest relationships between management and the team.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Mar 18, 2026 | NCFA Fintech Market Insight | Payments And Consumer Finance And Tax

On Mar 17 2026, H&R Block Canada revealed tipping survey results putting new numbers behind a growing consumer reaction to tip prompts at checkout. Two thirds of Canadians or 67% say Canada should abolish tipping culture. Another 93% say they feel annoyed when a card machine prompts for a tip in places where tipping was not previously expected, and 89% say tipping is out of hand and is applied to goods and services they do not think warrant tipping.
This backlash isn't just frustration. It's now changing behaviour and pushing customers away.
The survey also connects tipping culture to tax and compliance.
H&R Block’s 2025 survey found 84% of Canadians know tips are taxable income, but 47% assume people are not declaring all tips. The evolution from paying/receiving cash tips to digital tips changes how income shows up for tax purposes, especially when tips flow through employers and platform operators.
Digital tipping changes the paper trail. When tips move through a card terminal or POS system and the business pays them out through payroll, the tip can show up like other income on a paycheque, with deductions such as tax, EI, or CPP applied before the employee receives it and then reflected on tax slips. That is different from cash tips left on a table, where the worker has to track and report them. Gig work is different again. Even when an app collects tips and passes them on, gig workers are often treated as self employed, so they still have to report the full amount themselves at tax time.
This is a payments design problem that's now hitting brand trust. The tip prompt is part of the checkout experience, and the checkout experience is increasingly built and configured through payment processors, point of sale providers, and embedded finance stacks. When consumers feel pressured, they blame the merchant, but they also blame the payment flow. The numbers show that tip prompts can create real revenue risk for merchants if 41% of customers are willing to avoid tip pushing businesses.
For fintechs selling point of sale and payment tools, this is an opening to compete on trust and customer experience. Firms that give merchants better controls, clearer disclosure, and safer defaults can reduce backlash while still supporting gratuities where they make sense.
Fintechs that serve gig platforms (or merchants) can help by making tip reporting clearer in worker dashboards and by separating tip flows in a way that matches how income is treated.
Merchants will tune tip prompts more carefully because customer resentment is measurable. Payment platforms will face more pressure to treat tip design as a trust issue, not a digital cash lever. Regulators and tax authorities will face more questions about consistency and clarity as tipping moves further into digital rails.
If 67% of Canadians want tipping abolished and 41% avoid tip pushing businesses, do payment platforms start competing on tip prompt design the same way they compete on fees and checkout conversion?
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Mar 18, 2026 | NCFA Fintech Market Activity | Banking Distribution And Market Expansion

On Mar 17 2026, BMO announced a multi year expansion of new financial centers in the United States, adding more than 130 locations in California and about 15 in Arizona over the next five years. BMO already operates more than 220 financial centers in California, so the new build represents growth of more than 50% in that state.
Seven California financial centers are scheduled to open in 2026, with three in Greater Los Angeles, two in the Bay Area, and two in San Diego. In Arizona, the bank plans to expand in Phoenix and Tucson.
BMO is betting on distribution by putting more capital behind in person, advice led banking in high growth U.S. markets at a time when many firms still talk as if digital channels alone will carry the next phase of growth.
BMO describes each new site as a modern financial advice hub covering personal and business banking, commercial banking, and wealth management. It is expanding to deepen relationships, cross sell more products, and win over higher value clients who still want face to face advice for borrowing, business growth, and wealth decisions.
This also shows that branch strategy is splitting by market. Some regions still face access pressure from branch closures, which NCFA has covered in rural cash access, while banks such as BMO are still adding physical advice hubs in faster growing urban markets.
That's the strategic point. Digital tools lower servicing cost, but physical distribution remains important when banks compete for trust, complex financial needs, and local business relationships.
BMO is also signalling confidence in the long term value of U.S. regional expansion. The bank says the new network across California and Arizona is expected to support hundreds of jobs over five years, while also investing in renovations and relocations across its existing footprint.
If TradFi banks invest in physical centers for advice, trust, and higher value relationships in growing urban markets is it because digital banking plus AI services are at risk of missing the mark?
In growth markets, a physical footprint can still be a customer acquisition and advisory asset if the banking experience moves from transaction counter to relationship hub.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Mar 17, 2026 | NCFA Market Insight | AI And Operating Model Reset

On Mar 16 2026, reports that Meta may cut 20% or more of its workforce alongside plans for up to $135 billion in AI related capital spending point to an emerging pattern in how large technology firms operate in the era of AI. Companies are increasing AI investment while reducing headcount and restructuring teams to improve efficiency. Multiple large firms now follow the same pattern.
The sequence is becoming consistent across large technology and fintech firms, and the playbook is as follows.
Increase AI and infrastructure spend.
Reduce or flatten headcount.
Reassign work to automation.
Improve margins and operating leverage.
Rinse and repeat as necessary
Markets reward this because cost discipline becomes visible.
Meta is not alone.
While expanding AI infrastructure, Amazon has cut several hundred roles across AWS and other units.
Google cut hundreds of roles across Assistant, hardware, and engineering teams as it reallocates resources toward AI priorities.
Microsoft cut about 3% of its workforce while continuing to increase AI investment across cloud and enterprise products.
Dominoes? AI spending rises while workforce structures tighten around a new cost model.
And last month, fintech showed the same logic.
Block cut more than 4000 roles in an AI led cost reset while repositioning around automation and efficiency. Investors now expect fintech firms to translate AI into margin improvement, not just new features.
Payments, lending, and financial operations are structured workflows, which makes them easier to redesign around automation.
Fewer headlines at scale but the playbook is apparent.
Shopify requires teams to justify hiring against AI capability. Teams must show AI cannot do the work before adding people.
The new operating model mirrors fewer hires, higher output per employee, and clearer cost control.
The immediate impact of AI is not revenue growth. It is cost structure.
AI increases capital spending while reducing labour intensity, which alters operating leverage across digital businesses.
In fintech, this shows up as:
* automated fraud detection replacing manual review
* automated underwriting reducing analyst workload
* AI support systems replacing large service teams
The cost per decision falls. That is the first advantage.
This pattern will likely not stop at just large tech firms.
Public fintech and payments companies are now under similar pressure to show that AI improves efficiency.
Firms with large cost bases and heavy reliance on manual processes are the most exposed. That includes payments platforms, neobanks, and global processors where margins depend on operational scale.
Companies such as PayPal, Adyen, and other listed payment firms face imminent change. Investors will look for evidence that AI reduces cost per transaction, improves fraud outcomes, and increases operating leverage.
The question is no longer whether these firms use AI. It is whether AI measurably improves their cost structure.
Meta contemplating mass job cuts at scale further highlight a clear cost reset that's defining how digital businesses operate. Amazon, Google, and Microsoft reinforce the pattern. Block shows how it applies in fintech. Shopify demonstrates how it's taking up mental space and decisioning in Canada.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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March 17, 2026

You’re eager to become a certified coach, but you might find yourself hesitating due to concerns about cost, time commitment, or necessity.
You’re not alone in these doubts. Many coaches question what the International Coaching Federation (ICF) certification actually means and how it can benefit them. To help you make an informed decision, we’ll set the record straight by demystifying common myths about ICF certification and sharing the truth.
Many believe this. While anyone can call themselves a coach, an ICF credential, whether you take ICF coaching in Switzerland or elsewhere, makes it easy to build credibility with potential coaching clients.
The ICF established these standards for a reason. Credentialed coaches have:
An ICF credential tells clients, peers, and organizations that you’re serious in the coaching field.
Life coaching often comes to mind when you hear the word “coaching.” However, the ICF coaching campus goes beyond that. ICF credential holders work across these specialties:
The ICF welcomes anyone from all walks of life, like therapists, HR professionals, and stay-at-home moms, to make successful transitions into professional coaching. ICF sees coaching as an indispensable tool for self-discovery, self-reflection, and personal and professional growth.
Some think coaches must have all the answers and tell clients what to do. This is simply false.
Professional coaching means helping clients find their own solutions, not telling them what to do. Certified coaches use active listening, powerful questioning, and deep empathy to guide clients through their development.
The ICF defines coaching as teaming up with clients in a thought-provoking and creative process. Your role as a coach is to see your clients as naturally creative, whole, and resourceful, and support the entire process. This makes coaching different from consulting, therapy, and training. Understanding the difference is important if you want to enter the coaching profession.
Some coaches hesitate because they believe certification is too complicated. In reality, the process is structured and manageable.
This is how the coaching journey looks:
This journey builds your confidence and competence brick by brick.
Skeptics may argue that a coaching credential is only good on paper. However, the documented benefits of having a coaching certification can be hard to ignore.
The coaching field experiences massive growth, with a 54% surge in certified coaches since 2019. The ICF said the industry has been growing globally, with ICF members working in over 140 countries.
The European Mentoring and Coaching Council also recognizes that ICF-established standards are benchmarks for professional growth in the coaching industry. This results in higher rates, more contracts, stronger trust from coaching clients, and great personal and professional fulfillment.
If you want to become a coach, Coach Campus makes certification achievable. You'll learn from programs focused on real-world results.
Coach Campus supports you at every step in your coaching journey. You'll gain foundational skills and advanced development. Whether you aim to build a thriving coaching career or be a recognized leader, Coach Campus will help you reach your goals.
These myths about ICF certification will persist if you don't open yourself up to becoming a successful coach. Working your way up to becoming an ICF-certified coach begins with one decision you need to make to turn your life around.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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