Karsten Wenzlaff, Advisor
August 26th, 2025
Advocacy | Sep 26, 2025

On August 12, 2025, Wealthsimple submitted its recommendations to the federal pre budget consultation, urging Ottawa to regulate how registered accounts such as RRSPs and TFSAs are transferred between financial institutions. The submission says rising transfer fees and weeks long delays undermines Canadians’ ability to manage their savings. Wealthsimple’s call was echoed by Questrade, which also urged stronger federal oversight.
Wealthsimple reported that between late 2024 and early 2025, the average transfer time was 19 days once paperwork was received. More than 13,000 transfers took longer than 45 days, and at any given time over $1 billion of client funds were stuck in transit, peaking at $2 billion in March. During this period, 45% of transfers were executed manually by the sending institution, specifically by fax and mailed cheques.
This outdated reliance on fax machines creates long delays that benefit incumbents. During this delay period, client capital is removed from their accounts by sending institutions (Read: Canadian incumbent banks), so it can be redeployed without clients receiving any benefit.
In fact, 15% of transfer requests were cancelled by clients due to the delays. Another way of putting this is investors are effectively providing interest free loans (to institutions) while paying more than $35 million in transfer fees.
Exit and transfer fees have grown from $0 to $75 a decade ago to an average of $150 per account in 2025.
With more than 40 million registered accounts in Canada, that adds up to hundreds of millions in annual costs.
Flat fees disproportionately harm younger Canadians. CRA data shows that the average TFSA balance for Canadians in their twenties is under $11,000, meaning a $150 fee can take more than 1% of their entire account.
By contrast, Canadians over 50, with TFSA balances above $25,000, are more likely to qualify for reimbursement programs offered by some institutions. Wealthsimple argues that this is a regressive structure that penalizes the very Canadians struggling most with affordability pressures.
The company itself does not charge clients who close or transfer out, and it has urged Ottawa to follow the example of other sectors such as telecom and air travel where hidden exit fees have been capped or eliminated.
The Canadian Investment Regulatory Organization (CIRO) has been studying the issue for years. CIRO's July 2025 White Paper on account transfers found that investor complaints over transfer delays have increased more than fivefold since 2015.
The paper reports widespread allegations that financial institutions intentionally slow transfers to retain business or to keep earning interest on client funds, with many investors stating that charges are too high or reimbursements are not honoured. This unnecessary friction harms consumers (and businesses alike).
CIRO has proposed modernizing the process with mandatory timelines, wider use of automation, and clearer requirements for firms to act diligently.
Wealthsimple’s pre-budget submission asks Ottawa the federal government who already regulates registered plans under the Income Tax Act to take similar steps in other industries to curb hidden fees.
From NCFA's perspective, fax machines and paper cheques are more than an inconvenience; they're systemic barriers to competition. Reform would not only protect consumers but also level the playing field for fintechs that rely on timely transfers to onboard new clients.
Why do Canadians and the government continue to accept an investment transfer system that still depends on fax machines, and why it takes pressure from fintechs to put the issue on the national agenda?
Other industries have modernized. Why has finance been allowed to remain stuck in the past? As Prime Minister Mark Carney puts it, “The premiers and I want to make Canada a global energy superpower and build the strongest economy in the G7.”
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create aa vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Report | Sep 25, 2025

Image: Top 200 Women Powered UK Businesses (report cover)
On September 16, 2025, J.P. Morgan and Beauhurst published the fifth annual Top 200 Women-Powered U.K. Businesses Report (Download 75 page PDF report), showcasing the scale and growth of female-founded and led enterprises in Britain. Since the inaugural edition, the number of women-powered businesses has more than doubled, rising from 6,085 in 2021 to 15,795 in 2025, representing 30.4% of all high-growth companies compared with just 18.3% four years ago.
The data shows that women-powered companies are growing faster than the broader high-growth ecosystem, which expanded by 56.1% over the same period. Regional analysis highlights London and the South East as hubs, with 4,916 and 2,124 women-powered firms respectively. In Wales, women-powered businesses now account for 32.7% of the high-growth firms, the highest proportion of any U.K. region.
Venture capital hit a record high, making up 21.9% of all deals, while women-powered businesses were slightly higher at 22.3%.
Equity crowdfunding has proven itself as transformational, driving the highest number of deals across the U.K.’s high-growth ecosystem. Since 2015, there have been 3,647 equity crowdfunding deals, of which 802 were women-powered fundraises, making it the leading investment route for female-founded and led businesses.
Entrepreneurs are increasingly attracted to equity crowdfunding because it provides access to early-stage capital often unavailable through traditional VC, combined with strong community backing and investor engagement. Two investment crowdfunding platforms stand out:
Over the last five years, equity investment in women-powered businesses grew nearly 97% from £2.29 billion in 2021 to £4.51 billion in 2025.
Exits also tell a updated story. After dipping in 2023, women-led companies generated £5.23 billion in disclosed exits in 2024, compared with £6.74 billion for male-led firms, creating one of the closest splits on record.
Charlotte Bobroff, Head of U.K. Women & Wealth:
"Women are surpassing milestones like never before, and their rapid rise is having a sizable impact on our overall economic output.”
Melis Kahya Akar, Managing Director at General Atlantic, noted persistent capital gaps. She added that investors have a responsibility to foster networks and mentorship:
“According to the World Bank, [women-led businesses] receive just 3% of global VC funding. When women do attract capital, they tend to raise smaller amounts than their male-led equivalents. The result is that fewer women-led businesses reach the later growth stage, at which we usually look to invest.
Representation matters, but there is currently a lack of visible role models, peers and mentors for women entrepreneurs. Only 11% of Fortune 500 CEOs are women, and while this is an increase on previous years, the relative scarcity can act as a deterrent for other women.”
The report highlights fintech and other digital sectors as among the most active areas for women-powered businesses.
In 2024, Software-as-a-Service, online retail, data provision, AI, and fintech were leading sectors for equity deal activity. Data-driven firms led by women have grown sharply, with deal activity in data provision rising from 233 in 2020 to 302 in 2024.
The doubling of female-led high-growth firms, growing access to capital, record-setting exits, and strong representation in fintech and digital-first sectors point to structural change. Download the full report
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create aa vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Regulation | Sep 24, 2025

Image: Freepik
On September 13, 2025, Thailand froze approximately 3 million bank accounts in a sweeping anti-scam campaign. Authorities targeted around 177,000 mule accounts linked to fraud. Wisit Wisitsora of Thailand’s Digital Economy and Society Ministry stated:
“We urge the public not to panic. The suspension is only temporary.”
Banks imposed daily transfer caps ranging from 50,000 to 200,000 baht (approx. $2164 CAD - $8657 CAD at today's forex rates) and froze flagged transactions.
Commercial banks could suspend funds for three days, with police empowered to extend freezes up to seven days. While designed to curb online fraud, many individuals and small businesses described being locked out of their only source of funds, leaving households unable to pay for food or bills.
Facing backlash, regulators introduced safeguards. Innocent users can now expect restoration within hours to one day. Banks are required to notify customers of freezes via SMS or mobile banking and to unfreeze wrongly blocked funds proactively. Officials emphasized that disputed amounts are suspended, not entire balances.
Around the world, regulators from the EU to the U.S. and Canada are grappling with similar challenges as regulators expand digital fraud controls. What the Thailand case shows is that the credibility of financial systems depends not only on the strength of anti-scam tools but also on transparent safeguards.
If freezes become a blunt instrument, they risk driving people out of regulated channels and weakening financial inclusion. For fintechs and policymakers, the global lesson learned is that fraud prevention must be paired with due process to preserve trust.
Fraud-related losses in Thailand exceed 6 billion baht annually (approx $200M CAD), but freezing millions of accounts without due process undermines trust in banking.
"The Thai case clearly shows the risk when rapidly scaled enforcement collides with consumer rights. Without transparent criteria, real-time notifications, and clear appeals, innocent users face financial harm."
Legal experts warn this could expose authorities to civil claims and property rights challenges. What if citizens turn to cash, crypto, or unregulated channels instead?
Canada faced a similar backlash during the 2022 trucker protests, when the government invoked the Emergencies Act and froze over 200 bank accounts containing nearly $8M CAD without court orders. The measures were lifted within days, but the incident triggered several knee jerk reactions and lasting debate about transparency, due process, and the role of financial institutions in enforcing emergency powers.
Similar debates are underway in other regions, such as the United States with proposals like the Fairness in Banking Act, which NCFA has examined for its consumer protection impact. The common challenge is ensuring that stronger enforcement powers don't override due process or weaken trust in financial systems.
Both the Thailand crackdown and the Canadian freeze highlight how well intentioned interventions can spiral into government overreach if consumer safeguards are weak. Independent oversight, transparent criteria, communication protocols, and effective redress mechanisms are essential.
As fintechs use AI to spot fraud, regulators need to keep rules fair and accountable. Protecting consumers while keeping trust in financial services is key to Canada’s future growth and inclusion.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create aa vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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AI Innovation | Sep 24, 2025

Image: Freepik
On September 16, 2024, Counterforce Health reported that U.S. platforms are using artificial intelligence to help patients appeal denied health insurance claims by analyzing rejection letters and generating tailored responses at scale.
The rise of AI powered tools is a growing insurtech trend where technology is being used to challenge entrenched industry practices that unfairly hurt consumers. For NCFA's community, the story raises important questions about where AI could play a similar role in our own insurance markets.
Let's look at the data to better understand the scope of the problem. In 2021, insurers on the federal HealthCare.gov marketplace denied about 17% of in network claims. These are services from doctors and hospitals already under contract with the insurer, showing that even approved providers faced a high denial rate.
Yet fewer than 0.2% of these denials were appealed, despite nearly 59% of appeals being successful when filed.
Separate research from the American Medical Association found that prior authorization denials are overturned more than 80% of the time when challenged, but only a small share of patients ever appeal.
The above figures point to a structural imbalance where insurers rely on consumers giving up. By automating appeal letters with expertly assessed supporting evidence, AI systems are changing the game.
Canada’s universal healthcare system means most core medical services are covered publicly, so denials are less about hospital visits or surgeries and more about supplemental benefits such as prescription drugs, dental care, physiotherapy, and other extended health services. Private insurers play a major role in these areas, and disputes are common.
What Canada lacks is transparent national reporting on denial and appeal rates. Unlike the U.S. system where denial data is published for marketplace insurers, Canadian insurers are not required to release such information. The limited statistics that do exist come from independent research or regulator snapshots, which highlight problems but don't provide a complete national picture. This lack of transparency creates a barrier to accountability and also an opportunity for Insurtech innovators.
Even without standardized national data, the available evidence shows that denial issues are widespread across several types of insurance:
Disability insurance denial rates are high. For example, about 60% of Canada Pension Plan disability applications are rejected, a figure that highlights the steep barriers claimants face, even if it is not directly comparable to private disability insurance.
In Quebec, 20% of critical illness and life insurance claims are denied according to the Autorité des marchés financiers. Disputes often stem from exclusions or non-disclosure clauses.
Extended health and drug benefits. Expensive specialty drugs and therapies are frequently denied as “not medically necessary” or outside policy coverage. Appeal processes can be slow and opaque.
Accident benefit disputes are frequent, especially with auto insurance in Ontario. The provincial tribunal system handles thousands of contested denials each year. AI insurtech solutions could help provinces reduce backlogs and streamline case processing.
Property insurance denials are common enough. Regulators report that property insurance denial ratios are around 16%, with most rejections tied to lack of coverage.
For fintech and Insurtech players, the opportunity spams the broader insurance ecosystem. AI could provide consumers with tools to navigate opaque processes, improve transparency, and reduce the cost of disputes.
Regulators have already outlined pan-Canadian guiding principles for responsible AI in health systems (Health Canada), establishing an innovation framework that balances fairness and accountability.
With insurance denial data so limited in Canada, new platforms that integrate appeals with data collection could simultaneously drive consumer protection and market competitiveness.
Denial data transparency can expose inefficiencies between insurers and individuals and AI solutions can help rebalance power. While Canada’s insurance system is structured differently than the U.S., denial disputes are still widespread and certainly costly in terms of time and money for stakeholders.
Fintechs and insurtech innovators should view this is a market opportunity while also protecting consumers. Canada can either wait for U.S. platforms to cross the border, or develop homegrown solutions that lead in fairness, transparency, and competitiveness.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create aa vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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