Karsten Wenzlaff, Advisor
August 26th, 2025
AI | Feb 27, 2025

Image: Freepik/pikisuperstar
The rise of AI integrations in financial technology has transformed compliance, fraud detection, and customer interactions. However, these tools can also present risks, from privacy concerns to algorithmic bias, leading to regulatory scrutiny and reputational damage. Recent cases provide real-world examples of both successes and failures, offering key lessons for fintech firms aiming to leverage AI responsibly.
JPMorgan Chase's AI Productivity Suite - JPMorgan Chase developed an AI-driven platform to assist employees with client communications and compliance monitoring. About 200,000 employees have access to the tool, with half actively using it. The bank emphasizes AI governance and privacy safeguards to ensure responsible usage. The bank has saved over 360,000 work hours annually by automating document analysis, saving millions of dollars in cost savings while enabling its workforce to focus on higher value tasks.
The Commonwealth Bank of Australia has implemented AI integrations to improve customer experience by reducing fraud, scam losses, and call centre wait times. AI handles around 50,000 daily customer requests and has reported 50% reduction in customer scam losses with safety and security features, a 30% decrease in customer reported frauds using automated suspicious transaction alerts powered by GenAI, and a 40% reduction in call centre wait times.
Canadian-based Daisy Intelligence has been leveraging AI to enhance fraud detection for insurers. By analyzing historical patterns, its AI models identified potential annual fraud recoveries and avoidance of up to $50 million across two lines of business. Over a six months period, AI demonstrated its effectiveness in financial risk management by significantly reducing fraud, waste and abuse prevention.
A 2024 KPMG survey found that 87% of Canadian financial institutions are piloting or using AI in financial reporting, with 73% in the pilot stage and 14% utilizing AI selectively or broadly. The key benefits include trend prediction, data accuracy, and compliance efficiency.
EQ Bank partnered with Adoreboard aiming to enhance customer trust by analyzing customer emotions which led to an 8% increase in their Trust Metric score between May 2023 to May 2024. AI is using sentiment analysis to improve customer relationships in financial services.
Wealthsimple used NVIDIA’s AI inference solutions to speed up how quickly they can launch new machine learning models, cutting deployment time from months to just 15 minutes. Over the past year, this system has powered 145 million predictions, improving fraud detection, transaction processing, and customer service. It also increased system reliability, reducing downtime from 5% to nearly zero.
Optifye.ai, an AI startup promoted its AI-powered worker surveillance tool, but a viral video showed the founders using it to reprimand a factory worker, triggering public backlash calling it a 'sweatshop tool', forcing the company to take down its promotional material. Surveillance implementations at the workplace have ethical risks.
Biased AI systems can cause poor credit decisions. Mortgage approval algorithms have been found to reject Black and Hispanic applicants at higher rates than white applicants with similar financial profiles. A 2021 investigation revealed systemic bias in AI-driven lending, prompting calls for better regulation and fairness in automated decision-making.
A lawsuit against SafeRent exposed how AI tenant screening systems unfairly penalized minority renters. The company faced a $2.3 million settlement after investigations showed their algorithm applied low rental scores to applicants despite strong rental histories.
AI washing on the rise. In 2024, multiple fintech firms faced legal challenges for falsely advertising AI capabilities. Investors sued companies that misrepresented basic automation as sophisticated AI, demonstrating the need for regulations, greater transparency and ethical marketing.
Transparency, fairness, and regulatory compliance are key to responsible AI adoption. Fintech companies can make the most of AI by learning from both good and bad experiences while keeping customer trust and industry standards in check.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
![]() | ![]() | ![]() |
|---|---|---|
![]() | ![]() | ![]() |
Climate Report | Feb 27, 2025

Image: 2024 Canadian Climate Voting Record (Investors for Paris Compliance)
The organization Investors for Paris Compliance recently published their 2024 Canadian Climate Voting Record (14 page PDF report), which tracks how Canadian institutional investors voted on climate-related shareholder proposals. While Canadian investor support for climate resolutions increased to nearly 65% in 2024, there's a global pullback on ESG reporting, making Canada's voting record stand out.
Canadian investors have shown more support for climate resolutions but globally opinions on ESG investing are becoming more divided.
In the U.S., some states and asset managers are pulling back from ESG commitments due to political and regulatory pressure. According to Business Insider, BlackRock has softened its stance on ESG by removing diversity, equity, and inclusion (DEI) language from key documents, in response to growing criticism from certain investors, however they continue to emphasize sustainability.
In Europe, regulators are also adjusting their approach by proposing to ease sustainability reporting rules to reduce burdens on businesses and improve their global competitiveness. Despite this, many European institutional investors remain committed to net-zero goals.
The 2024 Canadian Climate Voting Record analyzed how institutional investors voted on climate-related shareholder proposals such as:
While only 4 climate resolutions were voted on at Canadian companies, Canadian investors voted on many resolutions at U.S. and global firms where they hold shares.
Some Canadian institutional investors are leading the charge, while others remain cautious.

Image: Summary of 2024 Climate Votes (Investors for Paris Compliance)
The top investors in support of climate shareholder proposals:
Many of Canada’s largest financial institutions had weaker records:
With the 2025 AGM season approaching, will Canadian investors push for stronger climate commitments or continue their cautious approach?
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
![]() | ![]() | ![]() |
|---|---|---|
![]() | ![]() | ![]() |
AI | Feb 26, 2025

Image: AI Energy Score Label (salesforce.com)
Electricity, data centers, and energy infrastructure oh my. That's right. As the demand for artificial intelligence (AI) energy grows with adoption, sustainable and transparent AI coalitions like the AI Energy Score initiative could become a critical standard in measuring the energy efficiency of AI models, empowering individuals, businesses, researchers and policymakers make informed decisions on AI usage.
By 2028, AI data center electricity consumption could consume up to 12% of the total electricity in the United States, a hockey stick increase from 4.4% in 2023. While the U.S. is planning to add 46 gigawatts of new natural gas capacity by 2030 to help meet this demand (equivalent to the entire electricity requirements of Norway), industry and governments globally are recognizing the urgency for energy capacity and making AI more energy efficient.
A coalition of industry leaders including Salesforce, Hugging Face, Canada's Cohere, and Carnegie Mellon University launched the AI Energy Score initiative, to provide a standardized way to measure and compare the energy efficiency of AI models. AI Energy Score evaluates AI models based on their power consumption when making predictions or generating responses called 'inference' (not when training LLMs) and assigning each a star rating of 1-to-5.
A public leaderboard ranks over 166 AI models across categories such as text generation, image generation, summarization, automatic speech recognition, and object detection, so users can compare energy efficiency across different tasks.
Developers can also submit their models for evaluation through a benchmarking portal.
And as you may expect, similar to ENERGY STAR labels for household appliances, AI models that meet high efficiency standards receive recognizable energy-use labels.
The AI Energy Score evaluates models across ten AI tasks and energy use is measured in watt-hours per 1,000 queries to establish a standardized assessment. Each model is then assigned a star rating based on its efficiency. The top 20% most efficient models receive a five-star rating, while the least efficient 20% receives one star. The leaderboard is updated every six months to reflect new advancements and ensure the ranking system remains relevant.
Toronto based startup Cohere, an AI company specializing in large language models for enterprise is the only known Canadian firm participating in the AI Energy Score initiative at this time, signalling Canada’s growing awareness of the need for AI energy efficiency. Note Canada has built a strong reputation in AI research through institutions like Mila in Montreal, the Vector Institute in Toronto, and Amii in Edmonton.
The Canadian government has started recognizing the challenges posed by AI’s energy consumption. The Standards Council of Canada (SCC) recently emphasized the need to balance AI innovation with sustainability and data integrity. In a 2024 policy brief, SCC warned that AI’s growing energy demand could hinder Canada’s climate commitments if left unchecked. In response, the government has proposed a $15 billion incentive package to attract energy-efficient AI data centers to Canada. It has also aligned with international AI governance efforts, such as the Global Partnership on AI (GPAI), seeking to establish sustainability standards for AI development.
Canada is also moving on legislation. The Artificial Intelligence and Data Act (AIDA, part of Bill C-27), focused on regulating AI transparency and accountability. However, Canada has not yet formally joined initiatives like the AI Energy Score or the Coalition for Sustainable AI.
If energy ratings for AI models become widely adopted then all stakeholders will start prioritizing efficiency. In practice this might mean companies would begin selecting AI models based on their energy usage (similar to how businesses evaluate their carbon footprint today when deciding certain policies). During the transitional period of adoption to new ratings, companies building AI products while optimizing for energy efficiency could use that as a competitive advantage.
Investors may also begin favouring AI firms that disclose energy consumption data as part of their support for transparency and sustainable AI, unlocking new funding opportunities.
Governments may introduce regulations requiring AI models to meet minimum efficiency benchmarks to ensure AI innovation and development efforts align with broader climate goals.
Canada must decide whether to help lead in AI energy transparency or risk falling behind. While Cohere’s participation in the AI Energy Score is a positive step, there is currently no national strategy on AI energy ratings. The AI Energy Score represents one of the first major efforts to standardize energy transparency in AI and its adoption would change how businesses, governments, and investors evaluate AI models. It's often said that Canada has the opportunity to lead in sustainable and responsible AI but it will require deeper engagement from policymakers, industry leaders, and research institutions.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
![]() | ![]() | ![]() |
|---|---|---|
![]() | ![]() | ![]() |
Feb 21, 2025

Image: Freepik
Regulations have long complicated the relationship between gamblers and operators in Canada's gaming industry. While some provinces have placed restrictions on iGaming, many foreign operators have entered the Canadian market and introduced some very innovative solutions.
In recent years, the regulatory landscape of the iGaming industry has evolved significantly, with operators now facing an ever-changing set of strict regulations. This constant stream of new rules demands that operators adapt quickly to maintain compliance with the law and effectively engage with players.
In this post, we aim to explain the evolving nature of gambling laws in Canada, highlighting key milestones and the impact on both operators and gamers in the region. Read on to learn about the industry’s future.
The gambling laws in Canada have always been strict, which is understandable as most of the industry’s activities were regulated by the Criminal Code of Canada. The 207th section of the code states that permission to regulate gambling acts is exclusively provided to the provinces of the government. In the past, this meant that privately owned operators in Canada were barred from offering gaming services to players.
This restriction allowed offshore casino providers to position themselves as great options for Canadian bettors. Users were able to access countless options in an unregulated grey market.
Government lotteries like the Ontario Lottery and Gaming Corporation (OLG) and PlayNow in British Columbia and Manitoba) began to offer digital gambling options but were unable to keep up with the huge influx of new visitors. Sites like Time2play, a leading casino comparison site that plays a crucial role in helping bettors in Canada and beyond, helps players access the top legal providers of online casinos by providing expert reviews and ratings. These new gamers are directed to platforms that best suit their gaming needs.
Let's take a look at some of the major milestones which online gambling laws have evolved through over the last few years in Canada:
One of the critical turning points in the history of Canada's online gambling law happened with Bill C-218, which is also known as the Safe and Regulated Sports Betting Act. This act brought about the legalization of single-event gambling.
Prior to this, Canadian gamers could only wager using the parlay betting system, where winning is dependent on multiple wagers for real money at any authorized Canadian casino provider. This restriction pushed players to depend on offshore platforms for their daily activities, as it was harder to guarantee a win with the old system.
By enacting this bill, the provinces gained notable authority to regulate single-event gambling — leading to a major shift that ushered bettors into a much more regulated environment.
Another notable milestone in the evolution of gambling laws in Canada includes the launch of the iGaming market in 2022. Ontario started out as the first province in the country to be completely regulated and offer gambling licenses to operators within their borders.
A stronger framework for legal wagering was further provided by iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO), ensuring that private operations are covered by law in the province.
This launch ensured that key areas of the iGaming market were established.
Major aspects include:
Licensing requirements
Casinos in Ontario were required to obtain a license by registering with AGCO before legal operation could be recognized.
Responsible gaming measures
Strict policies were put in place to ensure that activities like advertising, transactions and self-exclusion followed the requirements of the law.
Competitive marketplace
The launch of the iGaming market opened the door for healthy competition from other operators. Companies like DraftKings, FanDuel and BetMGM joined the market as options for players.
These innovations made it possible for gambling to become increasingly popular among the Canadian audience.
One of the notable indications that signaled the advent of more favorable gambling laws in Canada is the progression in popularity of online gambling throughout the province of Ontario.
Following the success of platforms regulated by government laws, more operators began to hop on the wagon.
Canadian platforms began to increase their game offerings to improve their appeal in comparison to offshore platforms. The Alberta Gaming, Liquor and Cannabis Commission (AGLC) is also looking into expanding its operations across the region for more reach.
As more operators are being appended to the list of offerings for Canadian bettors, Time2play remains one of the most reliable sources for valuable insight concerning the best provincial and international gambling platforms through their expert recommendations and historical analysis.
The most recent milestone in the growth of Canadian gambling laws is evident in the crackdowns on offshore platforms. With a priority on regulated and legal gambling, authorities have begun to audit foreign operators that do not hold any licenses.
The Alcohol and Gaming Commission of Ontario (AGCO) has developed regulatory measures that ensure that platforms without licenses are restricted from operating in Canada. One good example can be seen in the $100,000 CAD fine issued to DraftKings for the violation of Ontario’s advertising and inducement regulations. Although this action was perceived as a ploy to push foreign platforms out of competition, the goal is to foster a safe gambling environment for Canadians and ensure that every platform abides by governmental policies.
Over the past few years, the expansion of online gambling laws has left an indelible mark on the industry, and online gamblers are at the forefront of the positive impact this has had on the industry.
Here are just a few of the many benefits:
The growth of regulated gambling websites has made it easy to access games from different software developers. These platforms are also required to adhere to privacy and protective measures like:
There has been a record expansion in the opportunities to play a variety of games now more than ever in the history of online gambling.
With the introduction of competitive operations, casino players can now select from a pool of options available on the market. This has resulted in various software providers offering unique gameplay mechanics for the Canadian audience.
Unlike other nations, most casino players in Canada are not mandated to pay tax from their winnings except for professional bettors or individuals who are engaged in the activity as a business.
Having explored some of the benefits for gamblers, let's look at the impact that the evolution of online gambling laws in Canada has made on the industry at large.
Below are a few industry impacts:
The growth of the online casino market in Canada today can be attributed to the development of gambling laws. Not only has this encouraged healthy competition, but it has also helped to keep imposters and dangerous operators out of the industry.
One of the benefits of the enactment of online casino gambling laws in Canada is the tax revenue. This has improved the economy of the nation and created job opportunities for people in the areas of customer support, compliance and technological development.
In a bid to avoid problem gambling of any sort, a policy has been enacted to combat excessive promotion around bonuses and exclusive gambling offers. Operators in Canada are expected to comply with this rule to avoid promoting to minors and people that are subject to vulnerability.
Over the next few years, we expect:
It is possible that stricter enforcement of gambling laws in the industry will be enacted. This may include stronger surveillance of player IP addresses and the restriction of suspicious financial activities.
It is predicted that there will be heightened federal government involvement in online casino gambling activities. This could help to unify casino standards and ensure there is a consistent policy direction.
There will likely be more funding to support self-exclusion programs and ensure that responsible gaming is established across all provinces.
Over the past few years, Canada's online gambling laws have undergone several changes. These have contributed to providing a safe gaming environment for players and have offered immense benefits for iGaming-focused businesses.
While there may be a few challenges, especially regarding the regulation of offshore operators, the Canadian iGaming industry is sure to enjoy a promising future. As we look forward to more improvements from provinces across the country, Canadian gamblers can expect to enjoy a much safer gaming environment and even more diverse gaming options.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
![]() | ![]() | ![]() |
|---|---|---|
![]() | ![]() | ![]() |