Karsten Wenzlaff, Advisor
August 26th, 2025
Fintech Confidential | Michael King and Richard Nesbitt | Jan 21, 2021

In our recently published book The Technological Revolution in Financial Services: How Banks, Fintechs, and Customers Win Together, a group of expert contributors from North America and Europe share their insights on how the financial services industry will evolve in the coming decade. The context is the ongoing transformation in the financial services industry, which is being driven by three structural forces: heightened regulation that followed the 2008-2009 Global Financial Crisis (GFC), innovation fueled by new technologies and entrepreneurial fintech startups, and demographic trends with the rise of millennials and the retirement of baby boomers.
These forces are changing the competitive landscape of financial services, lowering barriers to entry and increasing competition from both inside and outside the industry. Our book outlines what we see as the successful strategies for financial technology (fintech) companies and incumbents, namely banks, insurance companies, and asset managers.
While there is much to learn from our contributors, this article shares our main conclusion and a few key takeaways.
We argue that the winning strategy for the coming decade will be for banks, insurance companies and asset managers to partner with fintech startups to deliver a superior experience to end-customers.
The media has portrayed fintechs and financial incumbents as rivals. But the real threat over the coming is coming from outside the financial services industry – from large technology companies such as the Chinese techfins (Alibaba and Tencent) and North American bigtech companies (Amazon, Apple, Facebook, Google, and Shopify). These global players have platform ecosystems with large and loyal customer bases, massive datasets on customer behavior, and well-known brands. Techfins and bigtech are bundling financial services with non-financial products to provide end-customers with the delightful, easy, convenient and lower cost experiences they desire.
Faced with these new entrants, we argue that incumbents need to partner with fintechs, combining their respective strengths to provide a better customer experience.
So, the technological revolution highlighted in the title does not refer simply to the emergence of new technologies or the disruption from new entrants. It refers to a paradigm shift in financial services that refocuses on the end-customer, their experience and their lifetime journey.
Briefly, here are three more takeaways:
Technology is not a strategy, it is a tool for the execution of strategy.
Strategy is the answer to three questions: where is the organization today, where does it want to go in the future, and how will it get there. Technology can provide better tools for pursuing this strategy, but technological innovation is not the end goal of strategy itself. Technology does provide a sustainable competitive advantage; it is widely available and can be copied by competitors who are fast-followers. The biggest barrier to entry in banking is not technology or even regulation, but access to customers.
Trust in banking is paramount, supported by data security and privacy.
The loss of trust in incumbents following the GFC opened the door to new entrants including fintechs. But trust in financial services is intertwined with cybersecurity and data privacy. Cybersecurity has clearly become the biggest operational risk. The approach must be a shift in mindset from “if we are hacked” to “when we are hacked”. Finding it fast, disclosing it and dealing with it immediately, and minimizing the impact on customers will be critical. Data privacy is a second critical issue. Consumers and privacy advocates are acutely aware of the mixed incentives created by the advertising- based business models of Facebook and Google. This is one area where technology (such as blockchain) and new services (such as digital identity) can promote trust, by protecting customer data, privacy, and identity.
Open banking sits at the nexus of these concerns. We argue that the adoption of open banking -- in Canada and globally – will increase data security by putting in place a secure system for the transmission of data using application programming interfaces (APIs).
Regulation and risk management remain pillars of financial services.
Regulation is not going away, nor should we want it to. Leading financial players – whether fintechs or incumbents – support higher regulatory requirements to weed out bad actors. We argue that maintaining a level playing field and avoiding regulatory arbitrage are important. Effective risk management will continue to be a driver of success in financial services. Incumbents possess this expertise. Fintechs and other new entrants will inevitably need to invest in risk management and compliance to be successful.
Authored by:
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Neo Financial and Concentra | Jan 13, 2021
CALGARY, Alberta--(BUSINESS WIRE)--Neo Financial (Neo), a Calgary-based fintech company created by two of the co-founders of SkipTheDishes, has announced a first-of-its-kind collaboration with Concentra Bank (Concentra), a Schedule 1 bank that is quietly fuelling innovation. Through this relationship, Neo is the first Canadian fintech company to offer a CDIC-eligible high-interest savings account that works like an everyday banking account. The accounts are held at Concentra, a Canada Deposit Insurance Corporation (CDIC) member bank. Together, Neo and Concentra have opened the door for innovation that has historically not been accessible within Canada’s consumer banking sector.
“Canada’s banking sector continues to trail other countries, using technology that is more than 50 years old, and unable to innovate. This is why we set out to rebuild it from scratch. We wanted to create a seamless consumer-first experience, specifically for Canadians,” says Andrew Chau, Founder and CEO, Neo Financial. “Our collaboration with Concentra Bank is a great example of how new technology companies can work with industry partners to innovate better and faster to ensure Canada doesn’t fall behind.”
“We’re different from many banks—we’re open to creative ideas and solutions for our customers and we’re less rigid in our approach to innovation, while managing regulatory requirements,” says Don Coulter, President & CEO of Concentra Bank. “Collaboration with fintechs is central to our strategy. We have a strong history of working with fintechs and will continue to do so. We’re proud to work with Neo Financial to bring this great new savings product to Canadians.”
Neo’s proprietary technology has been designed to simplify finances and create rewarding experiences for Canadians. Neo Savings is a high-interest savings account that can be opened in minutes from your phone, and presently earns up to 30 times more* than other traditional Canadian banks.
“Our team is dedicated to creating a cultural shift in how Canadians bank. This means not only modernizing the current consumer experience, but rethinking the institution as a whole. Through collaboration with organizations like Concentra Bank, I believe the future of Canadian banking will be accessible, empowering and innovative in ways we haven’t thought possible. I hope Canadians are as excited as we are to create this change and build something substantial here in Canada,” says Andrew.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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NCFA | Samuel He | Jan 13, 2021

As a Gen Z, technology has played a big role in my everyday life ever since I was young and now as a remote intern at NCFA, I’m excited to share some research and insights on Big Tech and Fintech credit markets.
Lending institutions such as banks and credit unions have traditionally been the chief sources of finance in most economies in the world, however large technology firms are uniquely positioned to capitalize on a technology-focused alternative to financial services. Their advanced AI and machine learning capabilities allow these companies to utilize the swaths of data that their user base generates to tailor prices, determine creditworthiness, and screen loans. Amazon’s e-commerce sales for example, reached a staggering $416.48 billion in 2020. As online channels expand due to general trends and the global pandemic, they pose an existential thread to traditional brick and mortar models. UBS analysts estimate that 75,000 brick-and-mortar stores could be forced into closure by 2026.
Companies like Walmart have seen their supply-side economies of scale diminished by competing and efficient online marketplaces that operate with lower overheads forcing them to integrate more technology into their business model. Walmart has already taken several steps in the Fintech credit direction. One is the creation of Walmart Pay, a payment app that enables shoppers to transact at the register via QR code. Other methods adopted include a prepaid card plan with Walmart MoneyCard and a money transfer service with Walmart2Walmart.
As illustrated in the chart below, there has been a surge in popularity in Fintech and Big Tech credit – collectively known as alternative credit – reaching an estimate of 795 billion USD globally in 2019. While alternative credit has been on rise collectively, the data shows that global Fintech credit volumes have declined between 2017-2019 from an estimate of 410 billion to 223 billion USD. One major factor for this decline is due to the greater regulatory developments in China. In the same period, Big Tech credit growth has surged at a more rapid pace than the previous years, rising from an estimate of 197 billion in 2017 to 572 billion USD in 2019.
Interestingly while Big Tech seems to be the dominant player globally in recent years, Fintech credit is much more prevalent in the US, accounting for nearly 89% of the total US alternative credit. Research shows that the Fintech credit market in the US is primarily made up of P2P/marketplace consumer lending with investment coming predominantly from institutional investors rather than individual lenders.
Fintech credit describes credit activity facilitated by online platforms that are not operated by commercial banks. One popular form of Fintech credit is peer-to-peer (P2P) lending, where borrowers are matched directly with investors through a lending platform.
Traditionally, one's FICO score has been the gold standard of credit bureaus in determining one's ability to open a bank account, obtain a loan, or get a credit card. Now, with the ability to process lots of data at high levels of efficiency thanks to machines, Fintech companies are creating more holistic creditworthiness rating systems that help alternative lenders better assess risks and serve up loans to a segment of the population that traditionally has been shut out of markets.
Given Big Tech and Fintech’s competitive advantages with machine learning and AI, I believe that they will play an inevitable role in the future of financial services. This type of competitive edge that Big Tech companies have make them ideally positioned to serve the role of a Techfin, a term coined by Jack Ma describing tech companies that provide financial services with a more customer & technology centric approach.
The COVID-19 pandemic has only exacerbated the paradigm shift in the financial technology space. Growing numbers of people consider the adoption of contactless payment as a basic need to prevent the spread of the virus, and I predict the rise of many forms of Fintech innovations like mobile wallets replacing physical wallets.
Given the size, resources and efficiencies of Big Tech and the increasing potential of Fintech, incumbent institutions are likely feeling the heat to re-align their products and services to benefit tech-savvy consumers across the board, not just us Gen Zs. Incumbents like Chase have already taken steps in this direction by investing heavily in their digital space to offer a more unified experience for the customer. As a passionate technology user, I am eager to see what the future has in store.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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The Guardian | Kalyeena Makortoff | Jan 12, 2021
More than 70 cross-party MPs are calling for regulation of buy now, pay later firms such as Klarna and Clearpay, which they say could be “the next Wonga waiting to happen.”
The group is planning to table an amendment to the financial services bill on Wednesday that would force the Treasury to introduce regulations within three months of the bill being passed. MPs hope the accelerated timeline will prevent some consumers from falling into debt.
Companies including Clearpay, Laybuy and industry leader Klarna have taken online shopping by storm, allowing customers to stagger payments for products such as clothes and furniture with no interest or fees – unless they fail to pay back on time.
The model has proved popular among millennials and Gen Z shoppers and their use has grown during lockdown. Shoppers are using the schemes 35% more often than before the pandemic, according to Comparethemarket.com, while 27% said they were turning to the service because they could not afford the purchase outright.
“Many people have [financially] overcommitted themselves using buy now, pay later companies, and we are facing mass redundancies, furloughing, and drops in income. So even if you think you could afford it now, you might not be able to later,” Creasy said.
The Financial Conduct Authority is conducting a review into buy now, pay later firms, but MPs worry the lengthy process could push regulation out by another 18 months and leave consumers without protection during the Covid crisis and one of the worst economic downturns on record.
“The lesson from Wonga is the longer we take to act, the more people get into unaffordable debt. It’s not by accident that these companies make money from people sending more than they can afford,” Creasy said.
Laybuy’s managing director, Gary Rohloff, said he was broadly in favour of regulation but said it was a “complete misrepresentation” to draw similarities with the payday lending industry. He said customers typically borrow around £65, which is paid back over six weekly and interest-free instalments. It also conducts credit checks to ensure customers can afford to pay in the first place.
“If the government decides to regulate, then we feel the high standards we already maintain place us in a good position,” he said.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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