Karsten Wenzlaff, Advisor
August 26th, 2025
AI Agent Research | Nov 10, 2025

Image: McKinsey and Google Cloud AI in Finance 2025 report covers
November 2025 research from McKinsey's The State of AI in 2025 and Google's The ROI of AI in Financial Services reveal that the way banks measure value from AI is changing. Instead of chasing fast gains from early generative tools, the financial sector is moving toward agentic AI platforms that produce steady operational returns and stronger control over risk and cost.
Google’s global financial services study found that 77% of firms report positive ROI from generative AI this year, matching last year’s figure. The data point indicates that the return base has stabilized after an initial surge (not stagnation or decline). Among responders reporting higher revenue, 51% saw growth (6%-10%), while 30% achieved gains above 10%. These numbers dipped slightly year over year, pointing to a normalization phase as programs scale.
The same study found that:
Spending priorities have shifted decisively:
McKinsey’s global findings confirm this rotation:
High performers stand out whose choices correlate directly with both revenue growth and cost reductions.
Benefits are appearing fastest in software engineering, IT, customer service, and marketing. The McKinsey report found that organizations deploying AI across these functions experienced:
• Average productivity gains of 15%-30% in service and technology teams
• Cost decreases of up to 12% in customer operations and risk processing
• Deployment cycles reduced to three to six months, down from an average of twelve months in 2023
• Revenue growth between 6%-10% for over half of financial institutions using AI in production
• Improved fraud detection accuracy by up to 20%, especially among banks integrating multi-agent risk models
Organizations combining workflow redesign with governance and human oversight achieve higher and more consistent ROI than those focused only on model performance.
According to Google and McKinsey's 2025 AI in finance research reports, AI has entered a new phase. The early boom in generative tools has given way to a steadier phase of operational performance driven by agents. The majority of institutions are already realizing returns, but the next iteration of value capture will come from how well they govern, measure, and scale these systems. Canada’s Opportunity In Efficient Reasoning AI its competitive edge, using discipline, design, and data to turn intelligence into growth.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Artificial Intelligence | Nov 7, 2025

On November 4, 2025 the Cambridge Centre for Alternative Finance (CCAF) at Cambridge Judge Business School launched the AI in Financial Services 2030 Global Survey in collaboration with the World Bank, International Monetary Fund, Bank for International Settlements, and the World Economic Forum.
The National Crowdfunding & Fintech Association of Canada (NCFA) is happy to support this initiative as a survey partner inviting all professionals working in fintechs, banks, and other financial institutions to share their insights on how artificial intelligence is being planned, adopted, and managed across the sector. The survey takes about 25 minutes and explores governance, strategy, technology use, risk, and expectations for how AI will influence financial services by 2030.
This global initiative aims to build the most complete evidence base on AI’s real-world use in financial services. Findings will inform international policy and guide how innovation and regulation can support trust, access to capital, and sustainable growth.
By contributing, respondents will help ensure that fintech perspectives and diverse experiences are reflected in the data driving decisions at both policy and industry levels. The results will provide valuable benchmarks for AI adoption and readiness across different markets and institutions.
Take part in the Industry Survey for Fintechs and Financial Institutions: Access the AI in Financial Services 2030 Industry Survey
Other versions of the survey are available for regulators and AI vendors.
AI is moving incredibly fast, and this study gives everyone in the financial sector a chance to ground the conversation in real data and practical experience. By taking part, you’re helping ensure that future innovation in finance is guided by insight, accountability, and inclusion, values shared across the NCFA community.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Nov 6, 2025

Image: Freepik
Reviews on the internet can be the difference between success and failure for an organization. They have become a crucial part of how consumers evaluate and decide on brands. Each company should pay careful attention to online reviews.
The modern day consumer trusts online reviews just as much as personal suggestions. Positive feedback increases trust and attracts potential buyers. If you do not take care, negative reviews could damage your brand's reputation. Understanding how to handle reviews is essential to ensure online success.
Manually managing the reviews isn't easy and can become overwhelming. Nowadays, businesses use software for online review management. The tools collect reviews across multiple sites into one dashboard. They assist you in monitoring responses, analyzing, and responding to reviews efficiently.
A good software for online review management provides automation as well as real-time alerts. The software allows quick resolution of negative reviews and thank happy customers. The quick response will help ensure your reputation on the internet. All reviews being all in one location helps save time and energy which makes it simpler to identify trends and problems.
Advanced platforms can also provide analytics. They can show which topics pop on the top of their list, analyze customer sentiment, and highlight areas. Certain tools allow you to solicit new reviews from happy clients. The result is that your profile stays current and positive.
The reviews on websites are open and are permanent. Prospective customers frequently read reviews before making a decision. One bad review could turn away buyers, but the majority of positive reviews will boost sales. The company must concentrate on review management to safeguard their reputation.
Reviews provide feedback directly about the products as well as services. Companies can gain insight into what is working and improve upon. By responding to customer reviews, you show the value of customer reviews. This builds trust and increases trust and loyalty. The proper review management turns feedback into business growth.
Yotpo is the best alternative for managing reviews on the web. It comes with extensive features to allow review management simple and effective. Yotpo collects reviews from a variety of sources and puts them on one dashboard. Companies can effortlessly monitor the feedback, reply to it, and analyse all reviews.
Yotpo stands out due to its automation tools. It automatically requests reviews immediately after purchase, providing an ongoing flow of feedback. Yotpo lets you show reviews on your site which increases trust as well as increasing conversion rates. Yotpo's analytics tools allow you to keep track of customer sentiment and spot trends to help you make better business choices.
Integration integration with eCommerce platforms is easy. Yotpo connects to major shopping carts, which makes setting up simple. Yotpo's moderation functions help in removing fake as well as fake reviews.
There are many tools that offer Digital Reputation Management, but not all of them are created equal. Some tools focus on gathering feedback while others offer more comprehensive analytics. Yotpo offers both and provides complete tools to manage and review reviews.
Some tools might not have automation as well as real-time alerts. The result is slower responses to feedback that is negative. Yotpo's software for online review management has stood out due to its innovative features. Its integration and customization options makes it a good fit to fit any size business.
Yotpo is also an extensive moderation as well as reporting tools. This ensures that only genuine reviews are published and allow brands to assess the effects of review reviews on sales. Regarding online review management, Yotpo's comprehensive approach makes it the perfect choice for those seeking to increase and secure their reputation.
The Yotpo makes it easier to collect, organize and publish online reviews. It makes requests easier and accumulates reviews in one location. Brands are able to monitor reviews across platforms, respond rapidly, and then analyze patterns.
Yotpo's analytics aid in digital reputation management by tracking customer sentiment. The company's integration to eCommerce platforms as well as sophisticated moderation makes it different. Most businesses will find that Yotpo is the top choice of software for online review management.
The Trustpilot provides a reliable platform for collecting testimonials from actual customers. The dashboard is simple to use, and it provides the most basic analytics. Brands are able to reply to reviews directly, inciting greater engagement.
Trustpilot's platform for public use helps increase the transparency of digital reputation management. Customers can read real reviews and improve brand credibility.
The Birdeye collects reviews from more than 150 websites into one dashboard. The platform provides tools to monitor responses, soliciting review updates. Automated features allow brands to reduce time.
Birdeye's analytics and reports help with digital reputation management by identifying the trends that are most prevalent and those areas where there is room to improve. The user-friendly interface works for businesses of any size.
The Podium concentrates on helping businesses gather reviews through texts. This improves the rate of response and guarantees constant feedback. It also allows two-way communication for direct contact with the customer.
The Podium software for online review management offers sentiment analysis and reporting. These tools can help brands safeguard and boost their reputation online.
The ReviewTrackers consolidates reviews from different review sites. It provides instant notifications as well as an integrated dashboard which makes managing more productive. Brands can make use of analytics to identify problems and potential opportunities.
ReviewTrackers aids in digital reputation management by allowing prompt response to customer feedback. The features for tracking are beneficial in improving service reputation.
The Reputation.com offers enterprise-level software for online review management. It streamlines review requests and gathers feedback from different sources. Brands can make use of dashboards for monitoring sentiment and performance.
Their digital reputation management tools include analytics reports, analytics, as well as competitive benchmarking. Brands with large footprints as well as franchises reap in the most significant way from these functions.
The Sprout Social combines review management along with other social media tools. It organizes mentions, reviews as well as messages into one mailbox. Brands are able to interact with their users across multiple social media platforms.
The Sprout Social analytics aid in tracking online sentiment and also overall brand reputation. This is ideal for companies needing review or social management of media.
Google My Business lets brands control reviews appearing in the search results as well as maps. Businesses are able to reply to reviews and update their details effortlessly. It's completely free and widely utilized.
Even though it is basic, Google My Business remains essential to digital reputation management. Local companies especially profit from its reach as well as its simplicity.
The Grade.us can customize review campaigns for acquisition. Companies can manage requests via text messages and email. Its platform collects reviews from a variety of sites to allow an easy and efficient following.
Grade.us assists with digital reputation management by encouraging positive feedback and addressing negative reviews in the early stages. The company's reporting tools help brands measure the impact.
The Capterra is a specialist in reviews of software in helping B2B businesses build their credibility. Capterra is a safe place where customers can leave comprehensive reviews.
Capterra's software for online review management is easy to use but highly effective for both tech as well as SaaS companies. With its focus on transparency, it boosts digital reputation management in the software sector.
Yotpo is a leader in software for online review management using its integrated platform. Automated features collect reviews easily and ensure a constant supply of feedback. The integrated dashboard allows you to monitor and respond to reviews. Yotpo's analytics and moderation tools go beyond the basics of management and provide deep insight.
Yotpo's integration with the most popular eCommerce platforms gives it more versatility and scope. Companies can show trusted reviews in the areas where customers shop while also assisting with digital reputation management. The system's moderation makes sure that only real reviews are displayed, safeguarding your company from being sucked into spam or fake reviews.
Different platforms could offer comparable features, but Yotpo's blend with automation, analytics, and user-friendliness sets the platform distinct. If you're serious about expanding your business and securing their online presence, Yotpo is the clear top choice in software for online review management.
The management of online reviews is crucial for the business's success. It is essential to choose the right software for online review management for example, such as Yotpo helps streamline feedback and assists with digital reputation management. Through automation and analytics companies can increase trust as well as improve service and ensure a robust online reputation.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Banking Regulation | Nov 4, 2025

On November 3, 2025, Questrade officially entered the banking sector. The company received federal approval from the Office of the Superintendent of Financial Institutions to open Questbank, one of the few new Schedule I banks authorized in Canada in the past two decades. The approval was confirmed through the Canada Gazette publication of Questbank incorporation.
This is significant as Questrade evolves from an investment brokerage into a full service digital bank. It adds a new competitor to a market long dominated by Canada’s largest institutions and will hopefully advance innovation, inclusion, and national competitiveness in the country.
After six years of preparation, OSFI approved Questrade’s bank license on November 3 2025, granting an Order of Commencement and Carrying on of Business under the Bank Act. The approval allows Questbank to accept deposits and issue loans under federal oversight.
The decision aligns with priorities set out in the OSFI Strategic Plan 2024–2027, which focuses on stability and responsible modernization. Licensing a fintech type of institution signals that regulators are confident digital firms can meet Canada’s prudential standards while helping to diversify and strengthen the banking system.
A Bank of Canada study on market concentration shows that Canada’s Big Six control over 93% of total banking assets, one of the highest levels in the G7. This concentration limits competition and slows innovation. The entry of Questbank introduces a new competitor focused on digital experience, transparency, and affordability.
Current market data indicate that Questrade manages more than $85 billion in client assets, giving Questbank the scale to compete with mid-tier lenders from day one. Its digital first model could reduce overhead and improve pricing for both savers and borrowers. In a country where banking profits exceed $60 billion annually, new entrants are needed to expand access and encourage modernization.
For Canadians, the launch of Questbank could make it easier to manage money in one place. People who already invest through Questrade will be able to bank, borrow, and save using a single digital platform. This integration may lower fees and increase transparency.
For policymakers, the development shows both progress and remaining friction. Only a handful of Schedule I banks have launched since 2000, and the approval process remains lengthy (see Santander Bank 5 years to get license). A more flexible licensing approach could allow other qualified fintechs to join the system while maintaining strong oversight. Countries including the United Kingdom and Singapore have implemented phased authorization programs for digital banks, allowing limited early operations before full licensing. A similar framework in Canada could help attract investment and skilled talent while supporting responsible innovation.
Questrade’s success also underlines the importance of governance. The company’s record of compliance and consumer protection likely strengthened its application and sets a precedent for fintechs seeking federal status.
Questrade plans to roll out Questbank publicly in 2026, combining savings, lending, and investment services under one regulated brand. The achievement shows that innovation and oversight can advance together to build a more inclusive and efficient financial system.
It confirms that fintechs investing in trust, governance, and compliance can now better compete directly with established banks. Questrade’s path from brokerage to federally regulated institution offers a roadmap for how collaboration with regulators can fuel growth and improve Canada’s competitiveness in global finance.
Q: What exactly did OSFI approve on November 3 2025?
A: On that date, OSFI issued an Order of Commencement and Carrying on of Business, authorising Questbank to begin operations as a Schedule I bank under Canada’s Bank Act. Verified by Reuters reporting on November 3 2025.
Q: When was Questbank officially incorporated?
A: The federal government issued letters patent on March 29 2025, as published in the Canada Gazette.
Q: How large is Questrade’s current business?
A: The company manages more than CAD 85 billion in client assets, based on publicly reported data.
Q: Why is this move important for Canadian fintech?
A: Because Canada’s Big Six banks still control roughly 93% of banking assets, Questbank’s approval brings fresh competition and shows fintech innovation can thrive under federal regulation.
Image generated by AI
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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AI Licensing | Nov 3, 2025

Image: Freepik/rawpixel.com
On October 31 2025, Getty Images and Perplexity announced a global multi-year agreement that gives Perplexity permission to display Getty’s creative and editorial photos within its AI search tools. The partnership uses Getty’s API to bring licensed images directly into Perplexity’s results with clear credits and links to the original source.
It’s one of the first major deals between an AI company and a content rights holder, an example of how licensing can help AI platforms respect creators while improving the quality of what users see.
Jessica Chan, Head of Content and Publisher Partnerships at Perplexity:
“Getty Images shares our belief that the future of AI‑powered discovery requires respecting the creators behind the content. Attribution and accuracy are fundamental to how people should understand the world in an age of AI"
Perplexity has faced several plagiarism and scraping allegations during the past year, including incidents involving Getty photos that appeared without license. The new agreement resolves those issues by providing legitimate access under clear terms.
Nick Unsworth, Vice President Strategic Development at Getty Images:
"This agreement paves the way for a productive and collaborative partnership between our companies, where we will work together to improve attribution of our contributors' work and Getty Images’ high‑quality creative and editorial content will enhance Perplexity’s platform.”
Attribution does not grant any rights, and any reuse or commercial application still requires a separate license from Getty Images. There is no indication of sublicensing or user-level permissions in any official material.
The Perplexity–Getty deal is a win-win where a structured licensing partnership can strengthen trust and reduce copyright exposure while improving the user experience. For Getty, the deal adds a new business stream in AI search.
For Perplexity, it helps rebuild credibility after a year of public criticism while following through on stronger commitment to transparency and proper credit for creators. This partnership also builds on the company’s earlier initiative to share value with content creators through its 80/20 revenue-sharing program for publishers.
Being transparent about where information comes from builds confidence with users and regulators. As Canada develops its own rules for AI and copyright, partnerships like this one show how respecting creators can go hand in hand with innovation.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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