Karsten Wenzlaff, Advisor
August 26th, 2025
Retail Payments | March 6, 2025

Image: Freepik/prostooleh
The Bank of Canada has shared two new guides (see below) to help payment service providers (PSPs) prepare for supervision under the Retail Payment Activities Act (RPAA). The new materials explain the key rules PSPs must follow and offer practical tips to make compliance easier.
By September 8, 2025, PSPs must follow new rules for managing risks and protecting customer funds. They should be fully prepared by this date, or at least show that they have identified any gaps and are actively working to fix them. PSPs will also need to start meeting reporting requirements on the same date.
PSPs subject to the RPAA had until November 15, 2024 to apply for registration with the Bank of Canada. Those who have not yet registered must do so immediately—at least 60 days before beginning retail payment activities. Failure to register may lead to enforcement actions.
The two documents on Operational Risk and Incident Response (7 page PDF) and Safeguarding End-User Funds (8 page PDF) provide additional clarity on official guidelines (it doesn't replace them). The two new pieces of guidance should be reviewed by PSPs along with the following regulatory documents:
This document helps PSPs understand how to handle risks and deal with unexpected issues in their payment services. PSPs need a solid plan to keep their operations secure and running smoothly. This means identifying possible risks, taking steps to prevent problems, and having a clear process for fixing issues when they happen. If a major problem affects their business, PSPs must notify the Bank of Canada within 48 hours. They also need to regularly check and update their risk management plans to make sure they remain effective. If PSPs use third-party providers, they must also ensure those providers follow proper risk management practices to stay compliant.
This document explains what PSPs need to do to keep customer funds safe. PSPs must make sure that customer money is kept separate from their own by storing it in a dedicated account only for safeguarding. They can protect these funds by using a trust account, purchasing insurance, or securing a financial guarantee, as required by the RPAA.
PSPs also need to have a clear, written plan outlining how they meet these safeguarding requirements. Regular checks should be done to confirm funds are properly protected, and an independent review must take place at least once every three years. These steps help ensure that customer funds stay secure and available, even if the PSP faces financial challenges.
The Bank of Canada has also updated the Supervisory Framework: Supervision page with the two new documents. To avoid enforcement actions and ensure a smooth transition, PSPs should take proactive steps now to meet their obligations before September 8, 2025.
The National Crowdfunding & Fintech Association of Canada (NCFA Canada) is a cross-Canada non-profit actively engaged with fintech, alternative finance, blockchain, cryptocurrency, crowdfunding and online investing stakeholders globally. NCFA Canada provides education, research, industry stewardship, services, and networking opportunities to thousands of members and subscribers and works closely with industry, government, academia, community and eco-system partners and affiliates to create a strong and vibrant crowdfunding and fintech industry. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
![]() | ![]() | ![]() |
|---|---|---|
Innovation | March 5, 2025

Image: Freepik
The impetus for this article is a recent interview by the Toronto Star with EQ Bank's CEO Andrew Moor. While everyone is busy dealing with the impact and new realities of North American's tariff and trade war, the primary messages in interviews like these cannot be lost, especially during times of economic crisis where Canada needs to be resilient and more competitive.
So what's the problem? Well to restate what's been stated hundreds, if not thousands, of times before, Canada’s financial system always seems to move slower than others, not because Canadians aren't innovative, but because there’s no political will to support real competition.
After being involved with fintech for over a decade, the above message always seems to reappear, either from a new fintech or investor group or as a result of another crisis or need. The harsh reality is that NCFA and fintech leaders across the country have consistently been pushing for clear, modern innovations and rules that encourage growth and competition in Canada's financial services sector but there are always delays, weak reforms, and policies that protect the big banks at the expense of progress and innovation. Open banking and payments modernization are examples of the day of the real problem. Canada drags its feet on implementing fintech innovations that would benefit consumers and businesses alike. The result is fewer opportunities, slower economic growth, and a financial system that remains behind its peers.
The argument that Canada is just slow to act on policy decisions isn’t entirely true. When the U.S. proposed and then implemented economically punishing tariffs on most Canadian imports into America, the Canadian government at all levels acted swiftly, implementing its own retaliatory countermeasures in a matter of weeks. Another example is when the Covid-19 pandemic hit, the government launched support programs at an unprecedented pace (even relative to most of its peers).
So why does fintech reform keep getting delayed? We can only surmise after so many years that the slow pace of fintech reform is about whose interests are being protected, not about government inefficiency (which is also often cited).
Andrew Moor, CEO EQ Bank:
"Prudence in banking is always good, but since 2007 we’ve only cemented the position of the largest banks further. We’ve been talking about open banking in Canada for six or seven years and we seem to be no closer to launching it."
Moor's quote stresses that while stability is important, Canada has gone too far in protecting incumbents instead of encouraging competition. The Big Five banks control over 90% of the market, which leaves consumers with little reason or ability to switch. Other countries have moved forward with regulatory changes but Canada remains paralyzed in research or consultation mode.
Open banking has been discussed in Canada for over six years and the implementation date keeps getting pushed out longer. At the time of publishing, the federal government announced that open banking will be implemented in 2026, yet there's still no commitment to a firm implementation date.
To be clear, many peer countries like the UK and Australia have adopted open banking frameworks years ago (and are moving towards open finance), allowing consumers to share their financial data with fintech companies. The result is lower fees, better banking products (choice) and real competition.
Andrew Moor CEO EQ Bank:
"We built a railway across the country in four years, and this is just a collection of computer codes and regulations, yet I’m still making the same speeches about open banking that I delivered in 2018. It’s ridiculous, and it’s embarrassing."
Moor’s frustration highlights that Canada’s delay is not due to complexity but the government's failure to prioritize fintech reform. The Canadian government should not wait for customers to demand open banking because they don’t know what they’re missing. That’s part of the problem.
This chicken-and-egg problem has locked Canadians into a system where they pay some of the highest banking fees in the world. And who benefits from these delays? The same major banks that dominate Ottawa’s lobbying circles.
It’s not just open banking. Canada’s payments infrastructure has been slow to modernize, leaving businesses and consumers dealing with high costs, delays, and inefficiencies. Even as regulators move forward with aspects of payments modernization, the slow pace of adoption means Canada still lags behind global peers who have been using real-time payment systems for years.
Andrew Moor CEO EQ Bank:
"It’s easier for us to send an EFT to a bank account in India using one of our fintech partners than it is to move money between provinces. Why is that?"
Canada’s Retail Payments Modernization initiative has started allowing companies to sign up for access, but real-time payments which are the foundation of a truly modern financial system are still not fully implemented. The Real-Time Rail (RTR) system was originally scheduled to launch in 2019 but faced multiple delays with Payments Canada most recently announcing that the system's launch would not occur before 2026, with technical builds and testing phases extending through 2025 and into 2026.
Michael Katchen, CEO of Wealthsimple:
"If Canada is serious about innovation, it needs to stop protecting the status quo and start enabling real competition."
Until the government takes control of the agenda and ensures full implementation of real-time payments, innovation in digital transactions and financial infrastructure remains stuck in molasses.
Equity crowdfunding had the potential to revolutionize early-stage investing in Canada, allowing startups to raise money from angel and retail investors instead of relying solely on banks or venture capital. But instead of introducing a single national framework, Canada created a fragmented framework with 3 sets of different rules depending on the province, making compliance costly and impractical. By the time regulators finally harmonized the rules, the damage had been done. The industry never had a real chance to succeed at the same level as its peer countries.
This problem (i.e., lack of national strategy, coordination) also appears as Canada looks for solutions to the U.S. imposed tariffs by seeking to increase trade among provinces but hits roadblocks of unnecessary costs and inefficiencies across multiple industries from finance to agriculture to energy (see: Canada's interprovincial trade barriers).
Andrew Moor CEO EQ Bank:
"Hooking up a bit of innovation would be a good thing, and it wouldn’t endanger the nation. There are so many safeguards in our banking system already."
Moor's quote reflects that competition and innovation won’t destroy Canada’s banking system but rather it will strengthen it. This conservative issue seems to go beyond fintech and is a Canadian problem.
Canada’s economy is under pressure and the tariff and trade war crisis should be used to help Canada push forward on innovation and fintech reforms. Policymakers need to stop consulting and start acting. The financial system should encourage real competition and consumer choice to make markets more resilient, not protect incumbents. Fintech entrepreneurs and investors need transparent progress and cost effective regulations, not shifting policies or a slow no.
Canada needs clear deadlines for open banking, real-time payments, and regulatory harmonization now, not in another three years. If the federal and provincial governments can’t or won’t act, then the private sector must lead. If Canada’s fintech community forms a collaborative working group to build the roadmap, consult where necessary, and take action, progress can happen without waiting for political will to catch up. If the government won’t lead, the private sector must step up or risk wasting yet another economic moment.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
![]() | ![]() | ![]() |
|---|---|---|
![]() | ![]() | ![]() |
March 5, 2025

Image: Pexels/Brett Jordan
iGaming is growing rapidly, driven by the increasing popularity of mobile gaming, the ease of online payments, and the introduction of cryptocurrency and blockchain technology. Two of the most important segments are driving this growth – online casinos and sports betting. Historically, sports betting accounted for the majority of money gambled at web-based establishments, but over the past decade, there's been a notable shift in how punters are betting. Poker has a dedicated following and contributes significantly to the overall revenue. Online casinos have cemented their dominance with the attraction of live dealer games and increased mobile integration.
There are many positive aspects to online gambling. It can provide a fun distraction, help you learn about technology, connect with others, and make friends at your current ability level. At present, there are many efforts to put guard rails and safety mechanisms in place. The reason for the success of iGaming industry giants is straightforward: they're irrevocably committed to keeping customer data safe from internal negligence, cybercriminals, and other breaches. FinTech solutions are redefining the game. Put simply, two dynamic sectors are converging, bringing about a new era of possibilities.
FinTech, or financial technology, designates the interaction of financial services with emerging technology, which offers consumers and businesses alike effective ways of doing things differently to achieve better results. To put it another way, it involves introducing new ideas and approaches, such as cryptocurrencies. FinTech companies have emerged on account of deficiencies in traditional banking, providing competitive value propositions and streamlining access to financial services like payments, investments, remittances, and so forth. While FinTech may appear like a term that has appeared relatively recently, its origins go back to the 1960s.
iGaming companies must be licensed to provide gambling to Canadian consumers. To know whether a site is licensed, look for a public register where you can see the type of activities the platform is allowed to offer. As a rule, player safety is one of online casinos' core values, as they understand that a sustainable business requires a long-term relationship with customers built on fairness and trust. FinTech paves the way for gambling operators to refine the customer experience and transactions. The best practices for enhancing security include but aren't limited to:
Many players who gamble hold accounts with more than one iGaming operator. Several stakeholders have expressed concerns about the data protection and privacy implications of sharing player data, illustrating the need to guarantee that information is effectively protected. By harnessing advanced encryption algorithms, FinTech companies ensure robust defenses, which are no longer optional but critical. When a bettor makes a deposit, encryption ensures their banking details aren't intercepted or misused. Online transactions, including payment details, personal identifiers, and transaction histories, increase the chances of threat actors attempting to gain unauthorized access.
Online gambling involves new types of products and bets that can be placed around the clock via a mobile phone. FinTech helps casino players move money between them and iGaming sites and manage special systems for doing so, meaning the right amount of money goes to the right place at the right time. For easy reference, we've examined the top payment gateways in iGaming:
For iGaming operators, the importance of choosing the right payment solution shouldn't be taken lightly.
Fraud is a significant problem that poses severe challenges to online casinos as iGaming regulations require operators to adhere to stricter anti-fraud measures. Though, for the most part, fraud remains the same, the criminal approach is forever changing, rendering this threat even more severe. Implementing sophisticated FinTech fraud detection software that harnesses AI and machine learning ensures the iGaming industry continues to scale and remains a reputable source of entertainment. All financial transactions can be examined for potential risk. Repercussions of a data breach include but aren't limited to severe financial losses, legal consequences, and damages to reputation.
The merging of FinTech and iGaming is transforming the way players spend money on games, providing more convenience and efficiency. Selecting a core banking system is a strategic decision that can determine an online casino's long-term success, and with customer expectations shifting hurriedly and regulatory environments becoming more complex, it's vital to identify a solution that is scalable, flexible, and capable of integrating with other technologies. The decision is pivotal in the ever-changing landscape of online gambling.
The National Crowdfunding & Fintech Association of Canada (NCFA Canada) is a cross-Canada non-profit actively engaged with fintech, alternative finance, blockchain, cryptocurrency, crowdfunding and online investing stakeholders globally. NCFA Canada provides education, research, industry stewardship, services, and networking opportunities to thousands of members and subscribers and works closely with industry, government, academia, community and eco-system partners and affiliates to create a strong and vibrant crowdfunding and fintech industry. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
![]() | ![]() | ![]() |
|---|---|---|
Payments | Feb 11, 2025

Image: Freepik
On February 10, 2025, BNY Mellon announced that they just processed the largest instant payment in U.S. history. That's right. $10 million on the RTP® network following a recent increase in transaction limits. This is a big milestone for the payments industry and shows growing adoption of real time payments which are changing the way companies manage liquidity, streamline operations, and financial efficiency.
Ann Bowering, CEO of Computershare Issuer Services, North America:
“In our industry, the ability to move large payments instantly, securely, and reliably is crucial. With real-time payments, we can settle higher-value transactions immediately, reducing counterparty risk and improving overall working capital efficiency. This level of speed and certainty was not possible before, and this is an exciting step forward for how we can potentially deliver solutions to our corporate clients.”
The world is moving towards instant everything and payments are no exception. Fintech companies have a big opportunity to build new services that tap into the empowerment of real time transactions. Some examples and ideas below:
On January 29, 2025, Payments Canada who is managing Canada's Real-Time Rail (RTR) system provided their most recent quarterly update here. Similar to The Clearing House's RTP® network or the government's competing FedNow's instant payment service (both in the U.S.), Canada's RTR system once live means that businesses and consumers will no longer have to deal with delays, batch processing or operating hour restrictions when sending money. Here's the latest updates:
When Canada's RTR officially launches, we can all expect faster and more efficient payments across Canada. We'll finally catch up with the U.S., U.K, and Europe, where real time payments are already now well established.
Now that real time payment services are here, how long will it be before it becomes the business standard? For now, companies especially fintechs should adapt and adopt quickly to gain a competitive edge and/or not be left behind. Without a doubt, there's increasing demand for instant, secure, high value transactions.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
![]() | ![]() | ![]() |
|---|---|---|
![]() | ![]() | ![]() |