Karsten Wenzlaff, Advisor
August 26th, 2025
Aug 17, 2026

Canada’s gaming sector has changed quickly, and payment technology has become a major part of that evolution. As more regulated online gambling markets develop, operators face growing expectations around security, speed and transparency. The payment process is no longer just about putting money into an account. It has become an essential way for players to feel confident and trust the platform.
For players, safe deposits and reliable withdrawals are becoming increasingly important. In fact, all top online casinos need payment systems that can combine convenience with strong protection. Licensed operators are increasingly using identity verification, encryption, fraud controls, and responsible gambling tools to create safer environments. These measures also include deposit limits, session reminders and self-exclusion options, giving players greater control over how they use gaming services.
Fintech is helping push these developments forward. Digital wallets, instant banking systems and improved verification processes have made deposits and withdrawals much more straightforward. Canadian gaming platforms are increasingly expected to offer near-real-time processing and reliable payouts, which reduces delays and enhances the overall payment experience for players while keeping sensitive financial information protected.
The pressure is particularly noticeable in regulated markets because payment systems have to deal with more than just transaction speed. They also need to support identity checks, fraud screening, anti-money laundering controls and detailed reporting. This creates a demanding environment for payment providers, where transactions need to be processed efficiently without compromising compliance.
Ontario provides a clear example of how regulation can influence this process. After the launch of its regulated iGaming market in April 2022, payment systems became part of a closely controlled digital environment. Operators and their technology partners have had to deal with substantial transaction volumes while maintaining secure authorisation, verification and reporting processes.
This is where fintech innovation becomes particularly interesting. Payment gateways and processors have increasingly had to become more sophisticated, with encryption, tokenisation, automated fraud detection and continuous monitoring becoming important elements of the infrastructure. The aim is to make security work quietly in the background while allowing legitimate transactions to move quickly, inspiring confidence in the future of gaming payments.
The impact can extend beyond gaming, too. Technologies developed under the pressure of regulated gambling can have wider applications across fintech. Real-time authorisation, automated risk scoring, wallet integration and secure handling of sensitive information are all relevant to other digital businesses that need to balance convenience with protection.
Reputable gaming comparison and news platforms reflect this changing environment by focusing on licensed Canadian operators, compliant payment methods and clearer information for players. The wider trend is towards greater transparency, with consumers increasingly able to assess how platforms handle payments and what safeguards are available.
Ultimately, regulation is reshaping payments in Canadian gaming. Safety, compliance and convenience now have to work together rather than being treated as separate concerns. As technology continues to advance, payment systems will need to keep adapting. Still, the direction is clear: stronger infrastructure, better protection, and greater player confidence are becoming central to the future of regulated iGaming in Canada.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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August 14, 2026 | NCFA Companies On The Move | Artificial Intelligence And Data, Risk Compliance And Regtech, Banking And Credit

Fisent Technologies is a Toronto enterprise AI company founded in 2021 by Adrian Murray. Its BizAI platform reads and interprets unstructured content such as applications, claims, statements, contracts and correspondence, then turns the results into data and actions that existing business workflows can use.
The company now has enough operating evidence to look beyond the technology itself. Fisent says BizAI has more than 20 enterprise use cases in production, with customers across banking, lending, wealth management, insurance and other industries. Public examples include Aruba Bank through Orco Group, AEGIS London, CMG Financial and Westinghouse.
On August 11, Fisent closed a US$4.3 million venture round led by FINTOP, bringing disclosed funding to US$6.3 million. The financing arrives after Fisent reported 206% revenue growth in 2025, 173% net revenue retention and a third consecutive year without customer churn. Those percentages are company-reported, and Fisent does not disclose the revenue amount or total customer count.
Banks, insurers and other large companies still receive important information in documents, emails, forms, scans and files that don't arrive in one clean structure. Employees have to read the content, decide what it means, enter the relevant information and route the work. Fisent is selling automation into that gap.
In 2024, Orco Group used BizAI at Aruba Bank to process documents following its acquisition of CIBC FirstCaribbean operations. The company case study reports a 90% decrease in errors, more than 70% faster processing and capacity for as many as 10,000 unstructured documents a day. Those are customer case-study results, not audited benchmarks.
In mortgage lending, CMG Financial selected BizAI for underwriting and processing workflows. AEGIS London has deployed it for insurance endorsement processing. Outside financial services, Pega independently featured Westinghouse and Fisent at PegaWorld 2026, describing a live workflow that combines Fisent's AI with Pega automation to improve parts fulfillment and route exceptions to people.
Those examples give Fisent something many enterprise AI companies still lack, which is proof that customers are putting the software into operating workflows. That is especially useful in regulated finance, where AI adoption depends on controls, data quality and third party oversight as much as model capability.
Adrian Murray, Founder and CEO, Fisent:
“Enterprises are moving beyond AI experimentation and choosing the capabilities they can trust to operate at scale.”
BizAI can classify content, split complex files, extract information, verify it against defined criteria, analyze context and standardize tables. Fisent lets customers choose different models and hosting options, then uses its GenAI Efficacy Framework to compare model configurations on measures such as accuracy, speed, consistency and cost.
That model flexibility is important when a bank or insurer doesn't want one provider deciding where its data is processed or which model supports every use case. Fisent says its default architecture retains no customer content and does not use customer data to train models. The company completed a SOC 2 Type II examination in 2025 and says its controls were expanded during that year's review.
BizAI Studio launched in May 2026, giving business and automation teams a visual environment to design, test, deploy and maintain workflows with review gates, versioning and traceability. That changes where Fisent competes. A customer can build directly with a model provider, use AI functions inside a large workflow platform, buy a document-processing product or use Fisent as the content intelligence layer between models and existing systems. Fisent has to keep earning that position as larger platforms add their own AI capabilities.
Pega is particularly important because it is both an investor and a workflow partner. That relationship gives Fisent a route into enterprise processes already running on Pega, while also making the surrounding platform ecosystem part of its distribution strategy. Governed financial AI increasingly depends on exactly these workflow controls: permissions, evidence, review, escalation and records of what the system did.
Pricing isn't public. Fisent reports strong growth in licensing revenue and enterprise expansion, but contract size, recurring revenue mix and implementation economics remain private.
Fisent's bottleneck is changing. It already has product and deployment evidence. The next job is selling and implementing it repeatedly across more large enterprises.
The US$4.3 million round is Fisent's first priced venture financing and follows US$2 million of earlier disclosed investment from investors including Pega, Cloudberry Pioneer Investments and Sand Dollar Capital. Pega participated again in the FINTOP round, and FINTOP Partner John Philpott is joining Fisent's board.
FINTOP says its strategic investor network includes about 100 banks with US$1.3 trillion in combined assets, along with other financial services companies. That network doesn't automatically give Fisent 100 prospects, pilots or customers. It does put an investor with deep financial institution relationships beside a company trying to sell regulated enterprise AI.
Fisent says the new capital will expand sales, customer enablement, deployment engineering and product development while widening distribution through workflow and technology partners. Those uses fit the current stage. Enterprise AI can fail commercially even when the model works if implementation takes too much specialist effort or every customer becomes a custom project.
Fisent reports impressive growth in 2025 with 206% total revenue growth, 365% licensing revenue growth and 173% net revenue retention. It says customers now run more than three BizAI implementations on average, 90% added at least one production use case during 2025 and none has churned in three years.
Those numbers reflect expansion inside existing accounts. They don't tell us how large Fisent is in absolute terms. Revenue, profitability, valuation, contract values and total customer count are not public. Its first Fortune 50 customer in 2026 is also a company-reported milestone and the customer has not been named.
The evidence puts Fisent beyond initial validation without placing it in the same scale category as established enterprise platforms. Its current position is best described as Accelerate / Commercialize: real production use, repeat deployments and rising revenue, with absolute scale still private.
The FINTOP round raises the commercial bar. More named financial institution deployments, a larger base of repeatable implementations and evidence that BizAI Studio reduces deployment work would show that Fisent can grow without services effort rising at the same pace as software adoption.
On the NCFA Financial Innovation Map, Fisent sits where enterprise AI, workflow automation, financial operations and regtech meet.
The Company Intelligence Snapshot below follows the evidence that brings Fisent from formation into its current commercialization stage.
Adrian Murray founded Fisent in Toronto in 2021 after more than a decade working in financial services technology and operations, including core banking, digital banking, compliance, regtech and payments.
FisentToronto financial technology company
FoundationCompany formation and early product work
PrivateEarly financing details not publicly disclosed
Financial ServicesBanking technology, compliance and operations
UnavailableEarly customer evidence is not public
Enterprise AutomationWorkflow and financial technology providers
Fisent's foundation gives the company operating knowledge of financial institutions before generative AI becomes its commercial focus.
Information notice: Private company estimates are identified and attributed. Information may change after the stated update date. This content is provided for informational purposes only and does not constitute investment, financial or legal advice.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Aug 13, 2026

Artificial intelligence (AI) is rapidly becoming part of the day-to-day operations of Canadian financial advice firms. From automating administrative tasks and analyzing client portfolios to supporting investment research and improving client communications, AI has the potential to make advisors more efficient and help firms deliver a better client experience.
But as adoption accelerates, governance isn't always keeping pace.
Many firms are experimenting with AI tools before establishing clear policies around how those tools should be used, monitored, and supervised. That creates significant risk in an industry where investment advice is built on trust, accountability, and regulatory compliance.
Using AI without proper governance is a bit like prescribing medication without understanding the side effects or drug interactions. The technology may offer benefits, but without safeguards, oversight, and a clear understanding of the risks, unintended consequences can quickly outweigh the advantages.
For Canadian financial advisors, governance shouldn't be viewed as unnecessary bureaucracy. It's an essential part of responsible innovation.
Canada's financial regulatory environment already places significant responsibilities on advisors, and those obligations don't disappear simply because AI enters the picture. The Canadian Investment Regulatory Organization (CIRO), together with provincial securities regulators such as the Ontario Securities Commission (OSC) and the Canadian Securities Administrators (CSA), have made it clear that existing regulatory obligations continue to apply whenever technology influences regulated activities. Firms remain responsible for ensuring investor protection, fair dealing, appropriate supervision, cybersecurity, privacy, and sound governance, regardless of whether decisions are supported by artificial intelligence.
AI governance is no longer simply a future consideration. CIRO's 2026 Compliance Report identifies artificial intelligence and emerging technologies as areas of supervisory focus, signalling that firms should expect regulators to examine how AI systems are being used, what controls are in place, and whether appropriate oversight exists. The message is clear: firms remain accountable for the outcomes produced by the technology they choose to implement.
At its core, Canadian financial advisors continue to operate under well-established regulatory obligations. For most registered firms, this includes complying with Know Your Client (KYC), Know Your Product (KYP), and suitability requirements under the Client Focused Reforms. In certain advisory relationships, such as discretionary portfolio management, a fiduciary duty may also apply. Regardless of the business model, advisors are expected to understand the rationale behind every recommendation they provide and be able to explain why it is appropriate for each client. That expectation becomes much more challenging if an AI system produces recommendations that advisors cannot clearly explain, let alone defend or stress test.
Explainability is only one piece of the governance puzzle. Firms must also consider data privacy, cybersecurity, recordkeeping, model bias, third-party vendor oversight, and ongoing monitoring of AI systems. Regulators expect firms to demonstrate not only that technology delivers operational benefits, but also that associated risks are identified, documented, and actively managed.
History provides plenty of reasons for this scrutiny. AI systems used in other industries, such as HR, have produced biased hiring decisions, inaccurate healthcare recommendations, and flawed credit assessments due to inadequate oversight or unintended algorithmic behaviour. Financial advice firms cannot assume similar issues won't emerge within investment or wealth management applications.
Another emerging consideration is AI-generated investment commentary. Recent guidance from the CSA and CIRO reinforces that securities laws apply regardless of how investment recommendations are delivered. Whether commentary comes from a financial advisor, an online platform, or an AI-powered tool, firms remain responsible for ensuring communications comply with applicable registration, disclosure, and investor protection requirements. AI cannot be used to distance a firm from its regulatory responsibilities; introducing it does not reduce those responsibilities. If anything, it increases the need for governance.
Strong AI governance starts long before a new tool is deployed. Rather than allowing employees to independently adopt AI solutions across different departments, firms should first define exactly where AI will be used and where human expertise must remain central to the decision-making process. Administrative automation, document summarization, workflow management, and research support may represent lower-risk applications than suitability assessments, portfolio recommendations, or investment decisions that directly affect clients. Establishing clear use cases helps prevent AI from gradually expanding into areas where the risks may outweigh the benefits.
Governance also requires clear accountability. Every AI-enabled process should have an identified owner who is responsible for monitoring performance, addressing concerns, and escalating issues when necessary. Responsibility cannot rest with the software itself. Human accountability remains essential.
Transparency should be another guiding principle. Clients deserve to understand when AI contributes to services they receive, particularly if it influences recommendations, communications, or financial planning outputs. Transparency builds trust while helping clients better understand how technology supports, rather than replaces, professional judgment.
Bias testing is equally important because AI models learn from historical data, which can contain unintended biases. If left unchecked, algorithms may produce outcomes that disadvantage certain investor groups or reinforce patterns that conflict with principles of fairness and equal access. Regular testing allows firms to identify and correct these issues before they affect clients. The objective isn't simply to deploy AI; it's to deploy AI responsibly.
Creating governance policies is only the first step. Maintaining them requires ongoing operational discipline. There are some daily practices that could help firms in this aspect:
Proper documentation: Every meaningful AI-assisted recommendation or decision should be properly documented. Firms should be able to demonstrate how information was generated, how it was reviewed, and how the final recommendation was reached. Comprehensive documentation not only supports internal quality control but also prepares firms for future regulatory reviews.
Continuous monitoring: AI systems are not static. Performance can change over time as market conditions evolve, new data becomes available, or models begin exhibiting algorithmic drift. Regular reviews help ensure systems continue operating as intended while identifying unexpected behaviours before they become larger problems. Many firms may benefit from conducting quarterly governance reviews that assess model performance, review exceptions, evaluate client outcomes, and confirm compliance with internal policies.
Employee education: This should also remain a priority. Advisors need to understand both the strengths and limitations of AI. Training should focus not only on how to use new tools but also on recognizing situations where human judgment should override automated recommendations.
AI should not be treated as a set-and-go replacement for professional expertise. It should be used responsibly as a tool that enhances decision-making and quality investment advice while preserving the experience, judgment, and accountability that clients expect from trusted financial advisors.
AI will undoubtedly reshape financial advice in Canada, but technology alone won't determine which firms succeed. Governance will. Organizations should establish clear policies, maintain transparency, monitor performance, and preserve meaningful human oversight while using AI. Without adequate governance, firms may expose themselves to compliance failures, reputational damage, and increased regulatory scrutiny.
As AI capabilities continue to expand, firms should regularly ask themselves one important question: Could we clearly explain every AI-assisted recommendation to a client and, if necessary, to a regulator? If the answer is yes, governance is likely supporting innovation. If the answer is no, governance deserves attention before AI adoption moves any further.
Ultimately, responsible AI is not a roadblock to the adoption of innovation. It's about ensuring innovation strengthens the quality, integrity, and trust that define professional financial advice.
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Nadeem Kassam, Marnoa Private Wealth Counsel
Nadeem Kassam, CFA®, MBA
Chief Investment Strategist, Chief Operating Officer & Portfolio Manager at Marnoa Private Wealth Counsel
Nadeem is a Chief Investment Strategist and Portfolio Manager with 20+ years' experience across major global banks, including senior-level roles at RBC, Raymond James, CIBC, Deutsche Bank, and Citigroup. At Marnoa, he leads investment strategy and portfolio management with a focus on North American equities and is a frequent commentator in the media, including regular appearances on BNN Bloomberg.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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August 13, 2026 | NCFA Insight | Artificial Intelligence And Data, Competition And Market Structure, Public Sector Policy And Industrial Strategy

On August 10, 2026, Meta published The Future Is For Everyone, Mark Zuckerberg's wide sweeping proposal for how superintelligence should fit into society.
The central idea is personal empowerment. Zuckerberg argues that advanced AI should give individuals more ability to create, learn, build businesses, improve their health and pursue their own goals rather than placing most of that intelligence under the control of governments, large institutions or a handful of AI companies.
Meta's vision imagines personal agents working continuously on a user's behalf, small teams building companies that once required much larger organizations, personalized tutors, faster scientific discovery and powerful creative tools available to billions of people.
Meta wants AI capability spread widely, while the compute, models, release decisions and government relationships needed to provide it remain concentrated among a handful of organizations.
Mark Zuckerberg, Founder and CEO, Meta:
“The defining questions of our age are who will have access to superintelligence and what will we direct it towards.”
One of Zuckerberg's strongest economic arguments is that AI's biggest contribution could come from helping people invent things rather than simply automating today's jobs.
Meta expects individuals to become capable of doing work that currently requires larger teams, more capital or specialized expertise. Zuckerberg predicts more small businesses, more experimentation and potentially more employment as people use AI to create products, services and jobs that don't exist today.
That is a different vision from a future where AI mainly replaces knowledge work. Meta argues that if personal agents increase people's capabilities quickly enough, workers can adapt and new demand can grow alongside automation.
For founders, that could change the economics of starting a company. Product development, research, design, marketing and operations could require fewer people and less initial capital. Small firms could reach meaningful scale much earlier.
Financial services will feel the same pressure. Meta already has AI that can plan work, connect with email and calendars and continue tasks after the user leaves. As agents gain access to financial information and connected services, permissions and accountability become part of the operating model, especially when an agent can act rather than simply advise.
The more unusual part of Zuckerberg's argument is about safety.
He rejects the idea that one centrally controlled superintelligence can be aligned to a single set of values that works for everyone. People disagree about politics, economics, culture and what makes a good life.
Meta's answer is to distribute powerful AI widely enough that people, businesses, governments and competing AI systems check one another.
It is essentially a balance of power argument. One person with vastly better legal, financial or cybersecurity intelligence could gain an enormous advantage. If many people have access to comparable capabilities, Meta argues that power becomes harder to monopolize. (There’s some irony here. Zuckerberg built his fortune by controlling access to data, distribution and network effects that others couldn’t easily replicate.)
That philosophy also influences Meta's approach to alignment. Personal agents should primarily help users pursue their own goals within legal and safety boundaries rather than enforce one company's view of what those goals should be.
Meta says it plans to build a private mode where even Meta can't access a user's information, and it intends to resume releasing some open models. It is also giving its independent board authority to approve safety criteria for model releases rather than leaving those decisions entirely with Zuckerberg or management.
Meta's existing algorithmic products are already under legal scrutiny, including a federal trial involving 29 U.S. states over alleged harm to children. Meta denies the allegations. A company asking people to trust far more capable personal agents will have to show that user empowerment, privacy and safety work in practice. Algorithmic accountability is already moving into the courts as AI and automated systems take on a larger role in people's lives.
Zuckerberg's decentralization argument has limits.
He wants individuals to have broad access to powerful AI, but he also argues that the United States and its allies should retain leadership in advanced models, silicon and infrastructure. Meta supports continued restrictions on exports of leading chips to geopolitical rivals and wants U.S. policy to make it easier to build data centres and energy capacity.
He also proposes closer cooperation between frontier AI labs and government. Rather than waiting until an advanced model is finished, Meta wants labs to share intermediate model checkpoints and technical staff so governments can identify cybersecurity and other security risks earlier.
The result still leaves considerable power with governments, frontier labs and the companies that control advanced compute. Individuals would gain far more capability. Governments would receive earlier access for security purposes. Independent boards would get more authority over release standards. Frontier labs would still control development of the most capable models.
Meta's vision is therefore decentralized at the user level while retaining substantial institutional coordination at the frontier.
Meta expects capital spending of US$130 billion to US$145 billion in 2026 and spent US$31.08 billion in the second quarter alone. It is investing in models, data centres, energy, networking, its own chips and outside accelerators while trying to deliver AI across products already used by billions of people.
If personal superintelligence is going to be free or affordable at global scale, someone still has to pay for the compute..
Meta wants superintelligence broadly distributed, but scarce compute still has to be allocated. Its answer is a dynamic auction for additional capacity, which means the vision of AI for everyone could still produce tiers of access based partly on what users can afford. (conflict?)
The business model hasn't been proven. Meta's second quarter free cash flow fell to US$784 million as infrastructure spending accelerated, even while its core advertising business remained highly profitable.
Meta is making these commitments under real pressure. Its infrastructure spending has climbed rapidly, the company is still building the compute capacity and custom chips needed to compete at the frontier, and its existing platforms face growing legal scrutiny.
The scale of the investment also reinforces a central tension in Zuckerberg's vision. Meta wants personal AI to give individuals more power, but only a small number of companies can currently finance the systems needed to provide it.
Meta's vision has clear upside for Canada.
Canadian entrepreneurs, researchers and smaller businesses could gain access to capabilities they would never be able to finance themselves. If AI lowers the cost of creating companies, learning new skills and developing new products, a smaller economy can participate without matching U.S. frontier model spending dollar for dollar.
Canada is already debating how to keep more domestic intellectual property, capital and compute capacity while using global AI platforms. The country's AI sovereignty debate is partly about preserving enough domestic capability to avoid becoming only a customer of technology developed and controlled elsewhere.
A recent pro-human AI initiative backed by researchers, business and labour groups also argues for human agency, limits on concentrated power and accountability for AI companies. Zuckerberg reaches some similar principles from a very different starting point.
Canada needs enough choice, competition, data control and domestic capability for its companies and citizens to use increasingly powerful AI on their own terms.
Zuckerberg's bet is that superintelligence can give individuals more power to learn, invent, work and build. Meta has the reach and financial capacity to put that idea in front of billions of people. The cost of doing so is already putting heavy pressure on cash flow.Whether users ultimately gain more control will depend on who controls the models, data, compute and rules behind their personal AI.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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