Karsten Wenzlaff, Advisor
August 26th, 2025
Mar 10, 2026 | NCFA Market Activity | Alternative Finance And Consumer Lending

On March 10 2026, Canadaian non bank, non prime consumer lender goeasy Ltd. released a financial and operational update ahead of its fourth quarter earnings report and said it expects about $178M in incremental charge offs tied mainly to its LendCare business. The company said total net charge offs for the quarter rise to about $331M and its allowance for credit losses increases by about $86M. goeasy share price tanked over 40% on the news.
The disclosure was significant enough that CIRO imposed a temporary trading halt pending the news release.
goeasy said its full year 2025 net charge off rate is about 12.9% and now expects that figure to rise into the mid teens in 2026 before improving in 2027. The company also warned the deterioration could create pressure under certain financing covenants and said it has entered into an accommodation agreement with lenders while negotiating amendments to its credit facilities.
goeasy withdrew its previously issued fourth quarter 2025 outlook and its three year forecast while management reassesses portfolio performance and the impact on the business. The company also said it will suspend its dividend and halt share buybacks under its normal course issuer bid in order to preserve capital while it works through higher losses and funding discussions.
Although this is a specific company event, the implications are beyond one issuer. goeasy is one of the most visible publicly listed companies in Canada’s alternative lending market, and developments at a large lender often influence how investors, warehouse lenders, and institutional funding partners view risk across the wider non bank consumer credit sector.
When a lender withdraws forecasts, increases loss reserves, and begins negotiating covenant relief, the market typically responds swiftly. Funding partners may tighten terms, demand more protection, or become more selective about similar credit exposures. It doesn't mean every lender faces the same situation, but it makes investors and new capital cautious.
For Canadian fintech lenders and point of sale financing platforms, it means a tighter credit cycle that will impact underwriting discipline, funding flexibility, and covenant headroom as much as origination growth. Companies that rely on institutional funding or structured facilities need clear visibility into portfolio performance and the ability to react quickly if delinquencies or losses begin to rise.
This update does not change financial infrastructure or market rules on its own, but it does highlight how quickly stress in non prime consumer lending can influence investor sentiment and capital availability across the sector.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Mar 8, 2026 | NCFA Fintech Market Activity | Digital Banking And Data Governance

On Mar 7 2026, The Guardian posted that UK challenger bank Monzo is dealing with backlash from Monzo’s Year in review spending recap, a trust issue created by automated personalization. A customer escalated a complaint to the UK Financial Ombudsman Service after the AI recap used mocking language about food spending. The simple truth is banks can use AI to summarize spending, but it should avoid a tone that feels like judgement.
Two examples of the AI lines personalization that didn't sit well with customers after letting AI analyze their spending habits:
“Mainly, you fast fooded.”
“You like your banquets beige and boxed up.”
The customer described the wording as humiliating. The story also makes clear why tone can hurt even when the data is accurate. Spend patterns can reflect disability, illness, caregiving, job loss, stress, or crisis routines. A system that only sees categories and merchants can't understand the exact context. When it adds snark, it fills that context with judgement.
Monzo’s response was mixed. They didn't accept the complaint, but they still admitted the tone was wrong for that customer and apologized, and offered £20 as a goodwill payment. That mix reduces immediate heat, but it does not fix the underlying product risk.
“I recognise that in your case, the automated and standardised language we used was inappropriate and caused genuine upset.”
The primary lesson here is that personal spending data is too sensitive for automated copy that sounds like judgement.
Opt out doesn't fix a bad default. Banks and fintechs need controls that block mockery, shame, and moral scoring in any automated spending narrative. Teams also need to test outputs against vulnerable scenarios and worst case interpretations, not just average reactions.
Complaint handling needs a fast way to learn from these mistakes and force product improvements. A goodwill payment helps one customer, but it does not change the system. Banks and fintechs need escalation that can remove harmful language templates quickly, suppress outputs for affected customers, and pause the feature when tone crosses the line.
Automated spending recaps will continue to grow because customers want clarity and progress tracking. Banks and fintechs should keep recaps factual, let customers choose tone, and treat trust as a product requirement. When a bank speaks about a customer’s money, it needs to speak with care.
When a bank turns transaction history into a narrative, what standard should govern tone, testing for vulnerable scenarios, and escalation when a customer reports harm?
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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March 5, 2026 | NCFA Feature | Capital Markets And Policy And Regulation

On March 4 2026, Bank of Canada Governor Tiff Macklem discussed how non bank finance can amplify stress in debt markets during remarks at the Global Risk Institute in Toronto. He pointed at two pressure points that matter for Canada right now:
Macklem puts a clear number on hedge fund demand in Canada:
"In Canada, they purchase up to 50% of Government of Canada bonds sold at auction and account for a big portion of secondary market trading.”
Hedge funds aren't just active in Canada. Similar patterns show up across many major economies. Hedge funds now hold a significant share of government debt outside central banks and large institutions. When government bond markets become unstable, the effects spread quickly. Mortgage rates, business loans, and corporate borrowing costs all move with government bond yields, so shifts in that market ripple through the entire economy.
The Bank highlights the repo market because repo borrowing funds many leveraged bond trades. A repo (repurchase agreement), works like a very short term loan. An investor borrows cash and posts government bonds as collateral, then agrees to buy those bonds back a day or a few days later.
Macklem says many hedge fund bond positions rely on this type of borrowing and are often highly leveraged. The structure makes markets sensitive to sudden changes in funding conditions.
He explains that “globally, about half have an overnight maturity. And haircuts are low zero or negative more than 80% of the time.” If lenders raise collateral requirements or reduce lending, investors may need to sell bonds quickly to reduce leverage.
When several large investors unwind positions at the same time, liquidity can vanish and prices can fall sharply. Macklem points to past episodes where this dynamic played out, including the global dash for cash at the start of the pandemic, the United Kingdom gilt crisis in 2022, and stress in the United States Treasury market in 2023.
Macklem also focuses on private credit because transparency is more difficult than in public markets:
“The opacity of private credit means investors may not have enough information about the quality of loans held in their funds.”
If defaults rise and investors rush for exits, he warns that the strain can spill into public credit markets. Canada connects to this risk because Canadian institutions invest in private credit globally, and funding links can pull stress back into the regulated system through liquidity needs and cross border channels.
The Bank of Canada is also changing how it plans to conduct its repo transactions. In a market notice, the Bank says it will join the Canadian Collateral Management Service tri party platform for its domestic repo operations by early 2027. CCMS is a market utility launched by TMX Group and Clearstream that helps participants move collateral, manage substitutions, and automate settlement for repo trades.
The Bank also says it intends to clear its repo operations through the Canadian Derivatives Clearing Corporation once TMX completes upgrades to expand central clearing services. CDCC acts as a central counterparty that guarantees settlement if one side of a trade fails.
The goal is to support stronger collateral management, reduce counterparty risk, and encourage broader use of modern repo infrastructure in Canada.
More lending and market activity now happens via non-bank firms who often use short term funding that can tighten quickly, not just traditional banks. When that happens, pressure in debt markets can build fast. Canadian institutions need better visibility into funding conditions, leverage, and collateral movement across markets. Fintech companies that help banks monitor liquidity, collateral, and repo exposures in near real time can fill an important gap.
At the same time, stronger market infrastructure matters for Canada’s competitiveness. Investors and dealers gravitate to markets that settle trades smoothly and manage collateral efficiently, especially during periods of stress.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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