Karsten Wenzlaff, Advisor
August 26th, 2025
Mental Health | Sep 17, 2025
Image: Freepik/Rawpixel.com
On September 17, 2025, CBC news published a sobering story of the growing number of Canadians who have reported mental health crises linked to prolonged conversations with AI chatbots. Some are describing these cases as a type of artificial intelligence induced psychosis. NCFA is covering this article in hopes to provide Canadian mental health resources to support those struggling with AI related mental health issues.
Everyone is at risk who interacts with AI for prolonged periods of use. If you think you are immune, think again. The B.C. Psychosis Program warns that chatbots can reinforce delusional thinking rather than challenge it. Community-led Canadian efforts are building support resources and ethics workstreams.
Toronto developer Anthony Tan believed he was living inside a simulation and was hospitalized after weeks without sleep. He later launched the AI Mental Health Project to support those struggling with similar issues.
Allan Brooks of Ontario spent over 300 hours with ChatGPT, convinced he had discovered a breakthrough mathematical theory. When his delusion collapsed, he co-founded the Human Line Project, which now connects more than 125 people with similar experiences.
International reporting shows similar risks. Parents testified to Congress about teen suicides after chatbot interactions, as covered by CBS reporting. OpenAI has announced age verification plans following a lawsuit involving a 16 year old.
Research indicates a tendency for language models to mirror user beliefs. Researchers at Anthropic published a study, 'Towards Understanding Sycophancy in Language Models" (see Anthropic's research summary).
Data driven evidence shows that chatbots often agree with users, even when it ignites harmful thinking. To prevent this, financial AI tools should be designed to test ideas against reality, point users to verified and transparent external information, and clearly signal when content is speculative.
Fintech firms also need to be transparent about safety. They should publish regular audits that show how their systems respond to emotionally sensitive conversations and what safeguards are in place.
Industry can also demonstrate leadership by creating a code of ethics that directly addresses mental health risks. This voluntary framework should include independent reviews and compliance checks, building on the kind of work already happening through community groups like the Human Line Project.
Regulators however should avoid blanket restrictions that could slow innovation. Instead, oversight should be based on the level of psychological and financial risk, ensuring protections are strong where they need to be while leaving room for responsible growth.
As fintech platforms increasingly adopt AI for customer service and advice, trust remains critical, and if broken adoption will slow and regulatory scrutiny will intensify affecting the competitiveness and growth outlook.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create aa vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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AI Infrastructure | Sep 17, 2025

Image: Freepik
On 16 September 2025, the UK US Tech Prosperity Deal was announced at £31 billion, coinciding with President Donald Trump’s state visit where the UK rolled out a royal reception, and the leaders framed the partnership as a new era in digital and industrial cooperation. The deal involves unprecedented commitments from American tech giants:
The UK positioned AI as a national mission. On 9 September 2025, ministers reported that UK AI firms had already attracted £2.9 billion (~$3.9 billion USD) in investment over the prior year, signalling momentum ahead of Trump's state visit.
Government officials emphasized sovereign compute, ensuring that the infrastructure to train and deploy frontier AI models exists domestically. They linked the deal to broader reforms including streamlined planning approvals for data centres, accelerated clean energy delivery, and the designation of new AI Growth Zones in regions such as Northumberland.
Taken together, the policy mix signalled to global investors that Britain was serious about matching research excellence with infrastructure capacity, backed by visible political commitment.
The government stressed that the agreement did not include scrapping the 2% Digital Services Tax, which generates £800 million (~$1.1 billion USD) annually, and did not provide blanket copyright concessions.
Others noted that the broader UK-US discussions included trade measures beyond AI. For example, analysis highlighted a quota allowing 100,000 UK cars into the United States annually at a reduced 10% tariff.
While not officially part of the AI deal, the above measures reinforced the perception that Britain was tying technology, industry, and trade policy together in a comprehensive partnership.
Canada continues to lead in AI research through world class institutes in Toronto, Montreal, and Edmonton. The federal Pan-Canadian AI Strategy was renewed in 2024 with $2 billion CAD (≈£1.2 billion, ~$1.5 billion USD) to strengthen science and commercialization.
Domestic players are also committing significant sums. Telus pledged more than C$70 billion (~£41 billion, ~$52 billion USD) over several years to expand data centres and digital infrastructure. It's a plus but Canada has not attracted comparable foreign megadeals in AI infrastructure.
Structural challenges include slower permitting processes, uncertainty in clean energy delivery for high requirement data centres, and the absence of high profile government 'priming the pump' signalling openness to international megadeals.
Another barrier is geographic location. U.S. hyperscalers can serve Canadian markets directly from data centres located just across the border, avoiding regulatory delays and high Canadian energy costs. This weakens Canada’s case for domestic megadeals, as firms see little urgency to build new infrastructure within Canada if American facilities can already reach Canadian customers efficiently.
NCFA has cautioned that without pairing research excellence with infrastructure investment and supportive policy, Canada risks eroding its leadership.
The UK secured global AI megadeals by aligning industrial policy, trade leverage, and regional development with diplomatic visibility. This multi-pronged approach reassured US tech giants that their investments would be politically and commercially supported. Canada needs to translate research prestige into large scale international infrastructure commitments and risks losing ground in the AI race unless it combines science with infrastructure and policy.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create aa vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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AI Research Report | Sep 15, 2025

Image: Banking Use of Agentic AI (Figue 1, MIT Insights Survey 2025)
A recent MIT Technology Review Insights survey of 250 global banking executives found that 70% of banks already use agentic AI, with 16% running live deployments and 52% in pilots. For Canadian financial institutions and fintechs, the race is on with global competitors embedding AI solutions into compliance, fraud prevention, and customer service at scale.
Fraud detection and IT security are setting the pace. More than half of executives report that agentic AI is already highly capable in fraud detection (56%) and security (51%), with efficiency gains and customer experience improvements each cited by 41%. These use cases are significant because fraud losses are rising and regulators are upping their game on cyber resilience.
Practical applications include mortgage underwriting, small business lending, collections, dispute resolution, and know-your-customer KYC compliance. By using agentic agents together with expert human oversight, banks are compressing decision times from weeks to days and freeing time for employees to focus on higher value work.
As HSBC’s Ian Glasner puts it, “Think of agentic AI as like an intern helping you get all of the more simplistic tasks done, but the human is still there to oversee and take the final decision.”

Image: MIT Insights Banking Survey 2025 (Figure 6 Challenges, Agentic AI)
The survey also suggests that adoption challenges are growing, top three barriers include: 1. Governance, risk, and compliance (63%), 2. Shortage of technology skills (58%), and 3. Poor data quality and integration (54%).
To overcome, Canadian banks and fintechs should focus on resolving weak data linkages across silos and the shortage of AI ready talent needed to scale responsibly.
Trust compounds the issue. An EY study found that only 42% of consumers trust financial institutions to manage AI in their best interest, while 30% say they do not trust them at all. That leaves a net trust level of just 12%. In Canada, regulators are focused on consumer protection, and fintechs that build trust into their AI systems could gain an edge.
Leading institutions are building playbooks worth watching. DBS Bank in Singapore applies its PURE framework (Purposeful, unsurprising, respectful, and easy) to explain all customer facing AI systems. If performance metrics breach preset limits, a kill switch halts the system in real time. As DBS’s Nimish Panchmatia warns, “Agentic AI is a continuous journey. If done properly, there’s significant value at the end of it. But you have to persevere.”
HSBC maintains a detailed inventory of AI systems tied to business owners, risk classifications, and model documentation to create a governance baseline across 200,000 employees in more than 50 markets.
For Canadian banks and fintechs, these approaches show the value of aligning governance and technical innovation before scaling widely.
Banks in Asia, Europe, and the U.S. are experimenting with AI at pace, and many are moving from pilots to enterprise adoption. For Canada, efficiency and risk controls are only part of the story. The real differentiator will be who earns the confidence of consumers while scaling responsibly. Agile fintechs can seize this opening. Unlike large banks weighed down by legacy systems and regulatory complexity, fintechs can design AI solutions that are transparent, accountable, and 'trust first' from the start.
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create aa vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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Regulation | Sep 10, 2025
Image: Freepik/Rawpixel.com
On August 25 2025, Gráinne Moss Chief Executive of New Zealand’s Ministry for Regulation shared a note on the agency’s progress in making regulation work better for everyone. The Ministry has a clear mandate to improve regulation across the system, reduce duplication, and build public trust. Its initiatives provide practical lessons that could benefit Canadian regulators as they work to modernize their own frameworks.
Moss emphasized the Ministry’s role as a central agency taking a system wide view of regulation. The goal is to identify duplication, spot ineffective rules, and develop solutions with other agencies, businesses, and communities. Canada could explore a similar coordinating function to align efforts across federal and provincial regulators, particularly in complex areas such as housing, infrastructure, and environmental policy.
One of the Ministry’s flagship achievements is RegRoom, an online learning and collaboration hub. It includes easy to use guides and training on how regulators do their work, how to use evidence in decisions, how investigations are carried out, and how the courts are involved. By building a common foundation across agencies, RegRoom reduces duplication and strengthens everyday regulatory practice.
A Canadian version could help standardize professional training for regulators and encourage stronger collaboration across jurisdictions.
The Ministry also developed a Regulatory Review Framework and the Regulatory Quality Assessment Tool. These solutions are used to assess whether rules are clear, fair, proportionate, and future proof. The framework helps distinguish between systemic flaws and operational issues, ensuring reviews lead to meaningful improvements. Canada could integrate a similar tool into its regulatory impact assessment process to strengthen consistency and accountability.
A major innovation is the Red Tape Tipline, a portal which allows people to report regulatory issues that cause unnecessary cost or confusion. In April to June 2025, 130 tips were submitted. Every submission is reviewed, and some have already led to changes like making building permits easier for small projects and bringing scaffolding rules up to date. This shows how citizen input can lead directly to real world change. Canada could adopt a national feedback hub to capture and respond to similar issues in its own system.
To maintain trust, the Ministry publishes quarterly reports on the issues raised, actions taken, and outcomes. Regular, transparent reporting like this, especially on the outcomes, would help Canadian regulators show accountability and demonstrate how feedback drives real improvements.
Canada’s economy is weighed down by complex rules and barriers between provinces that make it harder for businesses to grow. Reducing these burdens is key to improving productivity and competitiveness. New Zealand’s approach shows how innovative tools, public feedback portals, and stronger review frameworks can cut duplication and make regulation more efficient.
For sectors like fintech and financial services, modernizing regulation is essential.
"Clearer rules and less red tape would support access to capital, cross border growth, and faster adoption of new technologies. By modernizing its regulatory approach, Canada can lower costs for businesses, improve trade across provinces, and create a system that supports both innovation and trust."
The National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create aa vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org
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