Category Archives: FinTech and Alternative Finance

How to Reduce Work Stress and Fatigue

Nov 9, 2026

AI illustration of a professional woman taking a relaxing stretch break at her desk to reduce work stress and fatigue in a bright office.

Work can be stressful, especially in our busy world. Many people feel pressured to meet deadlines and juggle multiple tasks, which can leave them feeling overwhelmed. Work stress and fatigue can hurt both your job performance and your personal life. Recognize these feelings and look for ways to reduce them for better overall well-being.

Many believe that working long hours is unavoidable. However, you can find simple ways to manage stress and boost your energy for a more balanced and satisfying work life. Here are some strategies to help you reduce work stress and fatigue.

Set Healthy Boundaries

Setting boundaries is the first step in managing stress. In a world that expects you to always be available, define your work hours. Let your colleagues know when you are available, and stick to that schedule. When you decide when to stop working, make sure you follow through. This may mean turning off notifications or avoiding emails after work hours.

Taking breaks throughout the day is also crucial. Short breaks can increase your productivity and clear your mind. Use these moments to move away from your desk, go for a walk, or take deep breaths. These small pauses can refresh your energy and help you focus better.

The Role of Physiotherapy

Physiotherapy North York can help reduce work-related stress and fatigue. It improves movement and function, which can help you feel more comfortable. Stress often shows up as physical tension, especially in the neck, back, and shoulders. Physiotherapists can identify and treat these tensions to reduce discomfort.

Physiotherapy also teaches you how to use your body correctly. Learning to sit, stand, and lift properly can help prevent strain and injuries over time. Many physiotherapists provide personalized exercises that meet your needs, helping you keep a healthier posture and movement. The benefits of physiotherapy go beyond relaxation; they help you manage your body better and improve your overall health.

Focus on Physical Well-Being

Your physical health greatly affects how you manage stress. Regular exercise is an excellent way to reduce stress and fatigue. Whether you prefer walking, yoga, or the gym, choose an activity you enjoy. Exercising releases endorphins, which help lift your mood and boost your energy.

Good nutrition is also vital. Eating a balanced diet filled with whole foods, fruits, vegetables, and lean proteins provides the energy you need for the workday. Staying hydrated is important too, as it helps your body perform at its best.

The Chiropractor's Touch

Chiropractors offer another way to reduce stress and fatigue by focusing on spine health. Proper spine alignment can improve how your body functions. Misalignments can cause discomfort and tension, which may increase stress. Regular chiropractic adjustments can help bring balance back and relieve these issues.

A chiropractor often combines adjustments with guidance on posture, ergonomics, and lifestyle changes. This complete approach treats not just the symptoms but also the underlying causes of your stress and fatigue. Many clients feel more relaxed and energized after chiropractic sessions, showing how spinal health affects well-being.

Relaxation Techniques

Adding relaxation techniques to your daily routine can help you manage stress. Simple practices like deep breathing, meditation, or mindful walking can calm you and reduce anxiety. Taking a few minutes each day to focus on your breath or appreciate your surroundings can greatly shift your mental state.

Mindfulness helps you stay in the present moment, allowing you to step back from overwhelming thoughts. It can also improve your focus, making it easier to complete tasks clearly. As you practice mindfulness, you may feel calmer and more resilient when facing workplace challenges.

Support Systems

No one should handle stress alone. Building a strong support system at work can make a big difference. Sharing experiences with trusted colleagues can provide emotional relief and build friendship. Team-building activities or group discussions can create a supportive atmosphere, making it easier to tackle challenges together.

If stress feels too heavy, consider talking to a counsellor or therapist. Sometimes, an objective view can help you find specific strategies for your situation. This resource can help you manage stress better and improve your mental health.

See:  Burnout Reflects How Work Gets Structured

In the end, reducing work-related stress and fatigue needs a well-rounded approach that includes physical health, emotional well-being, and supportive relationships. By being proactive about your needs, you can create a more balanced and fulfilling work experience. Small changes can lead to big improvements in your quality of life.


NCFA Canada logoThe National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org

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Canada’s Real Time Rail Is Live

November 9, 2026 | Last Updated:  Nov 10, 2026 | NCFA Fintech Market Insight | Payments Infrastructure And Money Movement, Competition And Market Structure, Cybersecurity Fraud And Financial Crime

AI illustration of a Digital map of Canada showing connected payment networks and real time financial infrastructure across the country

A New 24/7 Settlement Layer for Canadian Payments

On November 9, 2026, Payments Canada launched Canada’s Real Time Rail, giving banks, credit unions and eligible payment firms a national system that can exchange, clear and settle payments in real time, 24 hours a day. Eight organizations are active at launch. RTR uses ISO 20022 messaging, makes settled funds available immediately and starts with centralized fraud controls built into the rail. Canadians won't suddenly see a new payment button. Interac e Transfer starts migrating onto RTR in 2027, major banks are still onboarding and participants need to build services customers can actually use.

What changes today is the infrastructure underneath Canadian payments. Qualified firms can now build on a domestic rail that settles continuously instead of waiting for traditional processing windows. That opens more room for faster payouts, better treasury tools, real time account transfers and new payment products, but the commercial value now depends on who turns access into something useful.

Who Can Use the Real Time Rail Now?

The first active participants are Wealthsimple, Questbank, Peoples Trust Company, Paramount Commerce, KOHO, DoBusiness.com, Digital Commerce Bank and Bank of America. Several are challengers or payment focused firms rather than Canada's largest banks. Payments Canada says the major Canadian financial institutions are onboarding in the coming months, so the opening group is the start of production, not the final market. Payments Canada also doesn't say all eight firms are offering identical customer services today. Being active on RTR means a firm has cleared the technical, operational, security and certification requirements for its role. Product availability and customer access still depend on what each participant has built and when it releases it.

Questbank President Rob Galaski called RTR a system that lets Canada's financial infrastructure operate “at the speed of everyday life.” Early access only becomes useful if participants turn it into faster payouts, lower payment friction or products customers prefer. The launch follows a broader opening of Canada's payment infrastructure. By October, 22 organizations had joined Payments Canada after membership eligibility widened, with 20 becoming eligible because federal reforms opened membership to regulated payment service providers, qualifying local credit unions and designated clearing houses.

Membership opens the door, but it doesn't grant automatic access to RTR. Firms still have to choose how they connect and settle. Some can connect directly to the RTR Exchange, while others can use service providers or settlement agents. NCFA's Real Time Rail rules and access guide maps those options and the regulatory, liquidity, fraud, testing and operating requirements behind them.

What Changes for Interac, Businesses and Treasury Teams?

RTR doesn't replace Interac e Transfer. Interac remains the service Canadians know, while RTR provides the clearing and settlement infrastructure underneath it. Interac e Transfer transactions will begin migrating onto RTR in phases. Payments Canada's production schedule puts the first migration participants in Q1 2027, additional participants in Q2 and full transaction volumes for the initial launch phases in Q3. The consumer experience may therefore look familiar while the plumbing underneath changes.

Payments can settle continuously, including nights and weekends, and the receiving side can get immediate access to settled funds. For businesses, the bigger benefit may be knowing exactly when money has arrived instead of waiting for a batch cycle or banking day to close. ISO 20022 adds structured payment data to the transaction, so invoice numbers, remittance details and other standardized information can travel with the payment. That gives accounting platforms, treasury software, payroll providers and embedded finance firms better data for reconciliation and automated workflows.

Potential uses include supplier payments outside normal banking hours, payroll, insurance payouts, government disbursements, real time refunds, account to account commerce and faster merchant settlement. These are capabilities RTR can support, not a list of products already available on November 9. Business demand is already visible. Payments Canada says 60% of Canadian businesses in its research are ready to adopt real time payments, with cash flow forecasting and delays in sending or receiving money among the problems they want solved. Another 52% of consumers expressed interest and intent to use real time payments.

The potential economic gains are meaningful, but they depend on adoption. A C.D. Howe Institute model estimates cumulative savings over 10 years of between $5.3 billion and $14.5 billion. Lower processing costs, less cheque and cash use and reduced payment float drive much of that estimate. A separate C.D. Howe analysis estimates about $16 billion in cumulative economic gains under its initial model, with further gains possible if later functionality improves productivity.

How Does RTR Handle Faster Payment Fraud?

Real time settlement gives fraud teams less time to stop a bad payment, so Payments Canada has made centralized fraud services part of the rail from launch. It says Canada is the first G7 country to launch a real time payment system with mandatory centralized fraud services from day one. That is Payments Canada's claim, and it doesn't mean RTR prevents fraud. The system launches with Confirmation of Payee for consumer accounts, a transaction safety score, a shared repository of fraud risks and indicators, and a fraud reporting and intelligence platform. Participants use those tools alongside their own authentication, monitoring and fraud controls.

Confirmation of Payee checks whether the recipient name matches the account information before a payment is sent. It can catch mistakes and some impersonation attempts, but it cannot establish that every recipient is legitimate. A customer can still be persuaded to send money to the intended account of a scammer. The Bank of Canada designated RTR a prominent payment system effective November 8, bringing it under formal Bank oversight for safety, resilience and continuity. The Bank also makes clear that its payment system oversight does not cover consumer protection, so RTR's launch doesn't settle who bears losses when fraud occurs.

For banks and fintechs, faster money raises the value of better identity checks, transaction monitoring and intervention before authorization. Fraud controls can't become an afterthought when settlement happens in seconds.

A Bank of Canada working paper published November 10 adds another dimension to that question. Its researchers find that centralized fraud controls can improve coordination between sending and receiving institutions, but centralization alone is not enough. Access pricing, transaction limits and who ultimately bears fraud losses can all change prevention incentives and who uses an instant payment rail. The research argues these choices need to be designed together rather than treated as separate consumer protection issues.

Can RTR Give Fintechs and Challengers an Edge?

RTR gives qualified firms more ways to reach national payment infrastructure, but direct access comes with real cost. Direct participants need technical integration, liquidity, security, certification, fraud controls and continuous operations. Other firms can build through an RTR participant or use a settlement agent instead. The Bank of Canada RTR settlement account policy lets qualifying Payments Canada members, including eligible PSPs, apply for direct settlement access if they meet the required regulatory, financial and operational tests.

Firms with enough scale can gain more control over settlement instead of relying entirely on another financial institution. For many fintechs, though, the better business model may be to stay one layer above the rail. A payroll platform, marketplace, lender or treasury provider can use a participant to deliver real time payment features without becoming a direct settlement participant itself. Direct control only makes sense when the product or margin advantage is worth the added cost.

See: Canada Real Time Rail Rules And Access

Early participants get time to learn before the wider market arrives. They can test workflows, fraud controls, liquidity and customer demand while other institutions are still onboarding. That head start won't last forever because Canada's largest banks bring enormous customer bases, deposits, payment volume and distribution when they connect. Payments Canada targets RTR availability to more than nine in 10 Canadian bank accounts by Q3 2027, so the numbers worth watching now are active participants, payment volumes, merchant adoption, fraud performance, product launches and the cost of using the rail.

Talking Point

RTR also arrives after a long build. Canada's real time payment program previously targeted 2022 and then mid 2023 before further testing, review and a 2024 restart. NCFA's financial infrastructure opening tracks how wider Payments Canada membership, new access rules and RTR gradually moved from policy into operation. The rail is finally running. From here, execution and adoption is more than another infrastructure milestone.


NCFA Canada logoThe National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org

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AI in Debt Collections: The Decisions That Matter After Loan Approval

Nov 9, 2026

By Chris Maranis, Deputy CEO, EXUS

By Chris Maranis, Deputy CEO, EXUS

Financial services has spent years making the decision to approve a loan faster and more informed. AI is part of that progress. As NCFA’s coverage of AI loan decisioning shows, lenders are finding new ways to verify information and assess risk at origination.

But approval is one decision on one day. Collections deals with what happens on all the other days. A customer’s circumstances can change many times before the debt is repaid. What happens when income drops, a payment is missed or a customer stops responding? Those decisions belong to debt collections, and they deserve just as much intelligence.

After more than twenty years working in collections, this is where I think AI gets interesting. Not because it can automate more for the sake of it, but because it can help teams choose a better next action while giving collectors the time and context to handle situations that need human judgement.

A risk score should lead somewhere

Collections teams have always had to prioritise. The difficulty is that a delinquency bucket is not a person. Two accounts in the same bucket can belong to people in very different circumstances. One customer may have forgotten a payment. Another may be struggling to meet several obligations. Treating them identically can waste effort and, more importantly, miss the chance to offer useful support.

AI can help teams assess a broader set of signals: payment behaviour, risk, engagement, affordability information where available, and the results of previous contact. But the point is not to produce a cleverer score. It is to decide who needs attention, when to make contact, through which channel and with which treatment.

A prediction without a policy is just a prediction. It cannot tell a lender what is appropriate for a customer. It has to lead to an action the institution can explain, monitor and change when circumstances change.

This matters in Canada, where the Bank of Canada’s 2026 assessment of households describes resilience overall alongside pockets of greater financial pressure. A portfolio average cannot tell a collections team which customer needs a reminder, which needs a different repayment path and which needs a conversation.

Give collectors a clearer picture

One thing technology should do is make the human conversation better. For a collector speaking with a customer, a concise view of account history, previous interactions and available options can turn a difficult conversation into a more informed one. AI’s role does not end when it recommends the next action.

Imagine a customer who has started, but not completed, a digital repayment journey. If they call for help, the collector should be able to see where they stopped and what options they saw. Asking the customer to explain everything again while the collector searches across systems is friction we should be able to design out.

AI can help assemble that context, prioritise work and suggest actions within a lender’s policy. The collector still has to listen. That matters. A customer disputing a balance, describing hardship or explaining a change in circumstances may reveal something the data did not capture. In that moment, the system’s job is to support judgement and make an appropriate handoff possible.

The boundary is part of the design

For me, the design question is simple to ask and difficult to answer: where should AI decide, where should it recommend, and when should a person step in? The objective is not to automate the maximum possible amount of the process. It is to automate where appropriate and preserve judgement where it matters.

Those boundaries cannot live only in a policy document. They should be visible in the workflow. Teams need to know what information informed a recommendation, what policy applies, how an exception is handled and whether different groups of customers are receiving appropriate treatment. They also need to test what happens after an action: did the customer engage, was an arrangement maintained, and did the intervention help resolve the difficulty?

Canadian expectations make this more than a theoretical exercise. For federally regulated financial institutions dealing with mortgage customers at risk in exceptional circumstances, the Financial Consumer Agency of Canada’s guideline addresses early identification, proactive contact and appropriate, individualised relief. Technology can help carry out a lender’s policies, but the lender remains responsible for the treatment customers receive.

At EXUS, we focus on connecting collections decision intelligence to the work teams actually do. As we have also discussed in our guide to governing collections AI, the useful starting point is the customer outcome and the specific decision AI will influence.

Measure resolutions, not just activity

Activity is easy to count. Outcomes are harder. They are also the point. Automated messages, completed tasks and contacts made say little on their own about whether collections is working better.

A stronger test asks whether customers reached a suitable option, whether repayment arrangements lasted, whether complex cases reached trained staff promptly, and whether the lender improved recovery without adding avoidable friction or cost. Those are harder measures, but they tell you whether the operating model is actually improving. And they should inform the next round of decisions.

AI can make collections more responsive as a customer’s situation changes. But it cannot rescue a weak operating model. The value comes from the whole system: sound signals, clear policy, useful digital journeys, supported collectors and a willingness to learn from outcomes.

Conclusion: The real test is what happens next

A customer’s circumstances can change overnight. The collections operation has to keep up. Across thousands or millions of accounts, the challenge is turning that change into the right response by connecting data, policy, digital channels and collectors without losing sight of the person behind each case.

See:  EP67: Can AI Replace Debt Collectors?

That is the standard I would use for any collections technology, including our own at EXUS: when a customer needs a different response, can the organisation recognise it, deliver it in time and show that it worked? AI-driven decisioning can help guide the next action, and people need the context to handle the cases that require judgement. The technology matters. The outcome matters more.


NCFA Canada logoThe National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org

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Financial Planning Tips for Late Retirement

Nov 6, 2026

AI illustration of a Couple approaching retirement reviewing financial documents, savings, investments and retirement planning strategies together at home.

Planning for retirement often takes a backseat, especially when life gets busy. Many people find themselves thinking about retirement later than expected. This can happen for financial reasons, personal choices, or unexpected events. If you are approaching retirement later in life, you need careful planning. The good news is that with thoughtful preparation and informed choices, you can still enjoy a fulfilling retirement.

Here are some ways to prepare for a secure financial future.

Resources and Tools

Start by understanding your resources. Evaluate your current assets, savings, and other income sources. Check your savings accounts, retirement accounts, and any investments. Financial tools or software can help you track your finances. A financial advisor can give you specific insights to help you stretch your resources effectively.

Also, think about potential income you can earn after retirement. This could come from part-time work, freelance jobs, or even hobbies. The key is to recognize what resources you have and how to use them to support your retirement plans.

Budgeting Wisely

Creating a realistic budget is crucial as you near retirement. Review your current expenses and consider how they might change when you retire. Think about costs like healthcare, housing, daily living expenses, and leisure activities. Many retirees find that some costs go down, while others, like medical expenses, can increase.

Build flexibility into your budget for peace of mind. A well-planned budget allows you to adjust if unexpected costs arise or if you want to prioritize certain activities. Aligning your budget with your values can enhance your overall retirement experience. Budgeting is a powerful tool during this transition.

Retirement Homes

Retirement homes like Delmanor Prince Edward can be a good option for those planning for their later years. These communities offer various lifestyles and provide an engaging environment for residents. They encourage social interaction and a fulfilling lifestyle, creating a comforting sense of community.

Living in a retirement community can ease some burdens of home maintenance and daily tasks. This allows you to focus on hobbies, social events, and new experiences. Many facilities offer activities and outings, making it easy to meet new friends and explore interests that you may have set aside during a busy working life.

Assisted Living

Assisted living is another appealing choice for older adults who want to be independent but also need some support. These facilities balance independence and assistance, helping residents enjoy activities and social opportunities.

Often, assisted living communities like Delmanor Northtown provide tailored services to meet individual needs, allowing you to manage your daily routines effectively. Whether it's coordinating healthcare or providing meals, these communities empower you to live your best life while ensuring support is available when you need it. This means you can enjoy a vibrant lifestyle in a community that understands and supports you.

Investment Strategies

As you approach retirement, review your investment strategies. A diverse investment portfolio can help protect your money from market ups and downs. Depending on how much risk you can handle and when you plan to retire, different types of investments may work for you.

Look at your stocks, bonds, and other assets to ensure they match your short- and long-term goals. Making changes early can help you be better prepared for retirement. Choose investments that help your money grow, but also keep in mind the need to protect your capital as retirement gets closer.

Healthcare Planning

Healthcare planning is crucial as retirement approaches. Medical costs can be one of the biggest expenses during retirement, so starting your healthcare planning early can save you money. Learn about options like supplemental insurance to understand what medical coverage you will have after you retire.

Create a healthcare budget. This can help you manage unexpected medical bills and give you peace of mind about your health costs. You may also want to consider health savings accounts (HSAs), which can provide tax benefits and help you save for future medical expenses.

See:  Smart Financial Planning Tips for Retirement Life

If retirement is coming soon and you feel pressed for time, remember that every effort you make to prepare helps—each decision you take shapes your future. Consider engaging with your community through retirement homes or assisted living options that can improve your quality of life and provide the support you may need. Stay informed, take action, and look forward to the possibilities ahead. Taking control of your financial future is empowering, no matter where you are in life.


NCFA Canada logoThe National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org

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NCFA Weekly Fintech Intelligence Oct 31-Nov 6, 2026

Oct 31, 2026 | Last Updated: Nov 12, 2026 | NCFA Fintech Whisperer | Artificial Intelligence And Data, Capital Markets Infrastructure And Funding, Cross Border Payments And FX, Cybersecurity Fraud And Financial Crime, Digital Assets Blockchain And Tokenization, Digital Banking And BaaS, Digital Identity And Trust, Insurance And Insurtech, Lending Consumer Credit And BNPL, Open Banking Open Finance And Data Sharing, Payments Infrastructure And Money Movement, Regulation And Policy, Risk Compliance And Regtech, SME Finance And Business Banking, Sustainable Finance ESG And Financial Inclusion, Treasury Liquidity And Cash Management, Wealthtech Investing And Trading

Fintech market intelligence visualization

Image: Freepik

NCFA Fintech Whisperer tracks weekly fintech market intelligence that changes how financial markets operate. Coverage spans NCFA's full financial innovation taxonomy, with Canada first and global developments included when they materially affect rules, market access, competition, capital, technology adoption, distribution, risk or execution. We focus on changes that founders, investors, financial institutions, regulators and operators may need to act on, not simply what's making headlines. This page is updated throughout the week as material developments emerge, then closed and archived before the next weekly window begins.

Missed a prior week's Fintech Whisperer? Browse December 6 to 12, 2025, December 13 to 19, 2025, January 1 to 9, 2026, January 10 to 16, 2026, January 17 to 23, 2026, January 24 to 30, 2026, January 31 to February 6, 2026, February 7 to 13, 2026, February 14 to 20, 2026, February 21 to 27, 2026, February 28 to March 6, 2026, March 7 to March 13, 2026, March 14 to March 20, 2026, March 21 to March 27, 2026, March 28 to April 3, 2026, April 4 to 10, 2026, April 11 to 17, 2026, April 18 to 24, 2026, April 25 to May 1, 2026, May 2 to 8, 2026, May 9 to 15, 2026, May 16 to 22, 2026, May 23 to 29, 2026, May 30 to June 5, 2026, June 6 to June 12, 2026, June 13 to June 19, 2026, June 20 to June 26, 2026, June 27 to July 3, 2026, July 4 to July 10, 2026, July 11 to July 17, 2026, July 18 to July 24, 2026, July 25 to July 31, 2026, August 1 to August 7, 2026, August 8 to August 14, 2026, August 15 to August 21, 2026, August 22 to August 28, 2026, August 29 to September 4, 2026, September 5 to September 11, 2026, September 12 to September 18, 2026, September 19 to September 25, 2026, September 26 to October 2, 2026, October 3 to October 9, 2026, October 10 to October 16, 2026, October 17 to October 23, 2026, October 24-October 30, 2026.

Weekly Fintech Market Intelligence Oct 31 to Nov 6, 2026

Artificial Intelligence And Data

Wealthsimple Penny Will Execute Financial Tasks With Client Approval

November 5, 2026, Canada
  • Wealthsimple introduced Penny on November 5, an AI assistant designed to help clients manage transfers, invoices and investments using their financial information.
  • Penny is designed to prepare actions such as sending e-Transfers or placing securities orders, but each money movement or trade requires client confirmation. The announcement does not establish that Penny is already publicly available.
  • Wealthsimple also plans connections to ChatGPT and Claude in early 2027, with client permission at setup and another check before critical actions.

Penny brings the practical test of financial AI into everyday accounts. Can a client see exactly what an agent plans to do before approving it? Wealthsimple is keeping confirmation in the transaction path, a useful response to AI agent authorization risks. Banks and fintechs competing here will need reliable permissions and clear records, not just a better chat interface.

MAS Opens Finance AI Institute With Three Programs

November 3, 2026, Singapore
  • The Monetary Authority of Singapore confirmed that its Future of Finance Institute began operations on November 3, initially focused on AI in finance.
  • PathFin.ai will share practical adoption work, BuildFin.ai will develop tools and practices for AI agents, and SafeFin.ai will support risk assessment, testing and assurance.
  • The institute plans to expand beyond AI into tokenization. Specific shared tools and additional implementation details are still to follow.

Singapore wants financial firms to solve common AI deployment problems together instead of rebuilding every control separately. Vendors should watch the tools that emerge from BuildFin.ai and SafeFin.ai. Shared practices can make procurement easier, but they can also raise the minimum standard for selling AI into banks.

HKMA Launches Project SAGE for Agentic Finance

November 2, 2026, Hong Kong
  • Hong Kong Monetary Authority launched Project SAGE, short for Securing Agentic Finance with Governance and Enablement, to support practical agentic finance use cases while developing governance around them.
  • The work covers consumer payments, business procurement and treasury, and machine to machine payments, with specific attention to agent identity, delegated authority, authentication and interoperability.
  • HKMA also created an Agentic Finance Expert Group bringing together financial institutions, technology providers, professional services firms and academia to examine implementation, liability and consumer protection.

Project SAGE moves the agentic finance debate toward the control layer that determines whether financial agents can be trusted to act. Identity alone is not enough. Firms need to prove who delegated authority, what the agent can do and how that authority is revoked. Those questions sit at the centre of AI agent financial authorization and security.

Ireland Sets January Date for AI Consumer Sandbox

November 2, 2026, Ireland
  • The Central Bank of Ireland announced that its third Innovation Sandbox Programme will focus on advancing AI for consumer benefit.
  • Applications are scheduled to open in January 2027. Successful participants will receive structured regulatory advice and specialist support.
  • Officials highlighted fairness of automated decisions, consumer vulnerability, fraud resilience and accountability as practical areas for development.

Firms building AI tools for customer decisions will get a direct route to test designs with the regulator. That matters more than another broad statement on responsible AI. Applicants should arrive with specific decision flows, customer safeguards and evidence they can evaluate during the program.

Capital Markets Infrastructure And Funding

Budget Proposes $15M Capital Gains Exemption for Canadian Builders

November 5, 2026, Canada
  • Budget 2026 proposes a Canada Growth Incentive with a new tax exemption on up to $15 million in capital gains from qualifying investments in eligible Canadian companies.
  • The proposal also expands the small business capital gains rollover so investors can defer more tax when proceeds are reinvested in another eligible Canadian small business.
  • The government estimates $715 million in tax relief over four years beginning in 2027 to 2028. Eligibility and legislative implementation still need to be settled.

For Canadian founders and early investors, exit taxation affects where companies are built and where proceeds get invested next. The proposed relief could make staying in Canada more attractive when a venture succeeds. But the eligibility rules will decide who actually benefits, especially founders, employees with equity and angels backing smaller deals. Until enacted, founders shouldn't price the proposed exemption into a transaction.

BitGo Launches Institutional Trading and Crypto Financing Desk

November 4, 2026, United States
  • BitGo launched Global Markets on November 4, combining its institutional execution, prime financing, derivatives and collateral management businesses after acquiring NYDIG's institutional trading operation.
  • Its institutional offering includes spot and block trades, options, swaps and loans against digital asset collateral, with qualified custody supporting collateral management.
  • Pete Janney, formerly of NYDIG, leads the business. BitGo has not disclosed trading volumes or lending balances for the newly combined unit.

BitGo can now sell custody and financing together rather than leave institutions to connect several providers. That makes collateral eligibility, liquidation terms and counterparty exposure central buying decisions. Clients comparing BitGo's institutional custody services with its new trading desk should press for actual funding costs and settlement performance. The launch alone doesn't establish market share.

CFTC Opens Regulated Exchange Route for Equity Perpetual Futures

November 3, 2026, United States
  • CFTC Chairman Michael Selig announced that perpetual futures on individual equities may begin trading on designated contract markets that are also SEC notice registered national securities exchanges for security futures.
  • The announcement addresses a US access route for a product structure more commonly traded offshore, under existing security futures jurisdiction.
  • Permission is not proof of live trading. No specific newly listed equity perpetual contract or exchange trading volume was confirmed in the statement.

US exchanges now have a route to list equity perpetual futures within registered markets. Brokers can assess a product category many traders currently find offshore. But the business case depends on actual contracts, margins, clearing arrangements and liquidity. No exchange volume was announced, so this is a permission milestone rather than evidence of trading demand.

Broadridge Adds Governance Layer to NYSE Tokenized Shares

November 2, 2026, United States
  • Broadridge plans to provide onchain shareholder governance and digital transfer agency services for the New York Stock Exchange's proposed tokenized securities platform, which remains subject to regulatory approval.
  • The integration would connect tokenized ownership with shareholder records, proxy materials, meeting agendas, voting rules and verified voting entitlements across supported wallets, broker interfaces and ProxyVote.
  • Broadridge says its digital and traditional transfer agency services will work together so NYSE listed issuers can support tokenized shares without separating shareholder rights from established issuer servicing.

Tokenized public equities need more than trading and settlement. They also need reliable ownership records, corporate actions and voting rights. Broadridge is building those functions into the NYSE model before launch, extending the tokenized securities infrastructure layer already forming around regulated markets. Regulatory approval and issuer participation are the next proof points.

Consensys Introduces Cross Ledger Settlement Technology

November 2, 2026, Global
  • Consensys introduced Sovereign Network Interoperability on November 2 for institutions running separate ledgers and market infrastructure.
  • The technology is designed to coordinate securities settlement, foreign exchange and collateral movement without moving assets off their native ledgers.
  • The company describes a technology offering for banks, custodians and market operators. The announcement does not establish customer production volumes.

Financial institutions increasingly face a cost for every separate ledger connection. Consensys is selling a way to coordinate transactions while institutions keep control of their own networks. Buyers will need to test settlement finality, exception handling and integration cost before treating interoperability as solved.

UK Assigns Six Banks to Digital Gilt and Approves Depository Link

November 2, 2026, United Kingdom
  • The UK assigned DIGIT pilot roles to Barclays, HSBC, Lloyds, Morgan Stanley, NatWest and RBC Capital Markets.
  • The Bank of England approved a link between HSBC and LSEG digital securities depositories, allowing investors to access the planned issue through either infrastructure.
  • The first digitally native UK government bond remains a planned pilot issuance by the first quarter of 2027. No completed gilt issuance was announced on November 2.

The approved connection could let investors reach the digital gilt through two depositories instead of one. That gives banks and custodians a real interoperability problem to solve before issuance. They’ll need to test ownership records, settlement finality and investor access. A successful pilot could establish a useful model for digital government bond distribution, but no gilt has been issued yet.

Eurex Plans Hybrid Clearing for Digital and Traditional Assets

November 2, 2026, Germany
  • Eurex Clearing announced plans to combine clearing of conventional instruments and digital assets within a single central counterparty structure.
  • The proposed hybrid approach aims to let participants use existing margin, risk management and default processes while connecting new tokenized products.
  • This is an announced infrastructure plan. The release does not establish that all planned digital clearing services are already in production.

A shared clearing house could give tokenized instruments access to familiar margin and default processes. That may be cheaper than running separate clearing arrangements. Members should test legal finality, collateral treatment and what happens when a digital transaction fails. Eurex has announced the design; live eligible products and actual clearing volumes remain the proof.

tZERO Signs $350M SPAC Transaction With FG Imperii

November 2, 2026, United States
  • Tokenized market infrastructure provider tZERO signed a definitive business combination agreement with FG Imperii Acquisition Corp., with a $350 million pre-money valuation including milestone dependent value.
  • The SPAC has up to approximately $231 million held in trust before redemptions. The transaction also references additional financing arrangements and shareholder approvals.
  • Closing is still subject to conditions. The combined company is expected to seek a NYSE American listing under the symbol TZRO after completion.

The proposed listing could give tZERO capital and a public market valuation for its regulated tokenization business. But the amount available depends on redemptions, financing and closing conditions. Investors should track cash actually delivered and trading activity across its platforms. **A signed SPAC deal is not a completed funding round.**

Canadian Marketplace Trading Fee Cap Drops to $0.0017

November 2, 2026, Canada
  • CSA amendments to National Instrument 23-101 set an active trading fee cap of CAD $0.0017 per share for securities priced at CAD $1.00 or more, including applicable US interlisted securities.
  • The adopted amendments were scheduled to come into force November 2, 2026, subject to necessary approvals. Some jurisdictions have issued temporary blanket relief, so participants must check local application.
  • The related CIRO trading increment amendments align certain Canadian quotations for US interlisted stocks with corresponding US increments.

For active traders, a small fee change can matter across millions of shares. Dealers should model the cap alongside spreads and rebates, then confirm which provincial relief orders apply before changing routing. The November implementation brings the fee cap into actual execution costs for affected markets.

BMO Completes Euroz Hartleys Capital Markets Acquisition

November 1, 2026, Canada and Australia
  • BMO completed its acquisition of Euroz Hartleys’ Australian capital markets business on November 1.
  • The transaction adds Perth based equities research, institutional sales, trading, equity capital markets and strategic advisory capabilities.
  • BMO had operated in Australia since 2004 through Melbourne. The new Perth presence expands its local distribution and metals and mining franchise.

This expands BMO’s ability to connect Australian mining issuers with global institutional capital and advisory services. For smaller market participants, it raises the competitive standard for research, placement reach and cross border execution. The integration matters more than the acquisition headline.

Cross Border Payments And FX

Aqua Global Connects Aquila Banks to StoneX FX and 140 Currencies

November 5, 2026, United Kingdom and Global
  • Aqua Global announced a StoneX integration for Aquila, its banking messaging and transaction automation platform, on November 5.
  • The integration is designed to give banks using Aquila API access to StoneX foreign exchange liquidity and cross border payments in more than 140 currencies.
  • The companies announced the connection but did not release live payment volumes, customer counts for the new integration or a full corridor fee schedule.

Banks using Aquila could add currency coverage without building a separate payment connection for every corridor. That's commercially useful only if rates, compliance checks and failed payment handling work inside normal operations. Firms evaluating bank and cross border payment connections should compare actual execution costs and settlement times rather than count currencies on a slide.

Bitrefill Uses Lightspark USDC to Pay Suppliers in Three Markets

November 4, 2026, United States, Mexico and Brazil
  • Bitrefill is using Lightspark's global payout API to pay suppliers from a USDC balance, converting into bank payments in the United States, Mexico and Brazil.
  • Supported instant rails include FedNow and RTP for eligible US accounts, SPEI in Mexico and PIX in Brazil. Bitrefill's suppliers receive local currency rather than cryptocurrency.
  • Bitrefill serves more than one million customers and lists over 8,000 products across more than 180 countries. Its chief executive says supplier payments can now arrive in minutes instead of days; no independent cost savings figure was supplied.

A gift card seller has to keep suppliers funded even when customers pay in crypto and its suppliers expect local cash. Bitrefill is using stablecoins behind the scenes, not asking suppliers to change what they accept. That puts live evidence behind the cross border stablecoin supplier payments opportunity. The financial test is conversion cost, available liquidity and reliable delivery across more corridors.

RTGS.global Adds AMINA Bank Fiat Accounts and Digital Wallet Access

November 3, 2026, United Kingdom and Switzerland
  • RTGS.global added FINMA regulated AMINA Bank to its cross border network, giving eligible clients a route to both commercial bank accounts and digital asset wallets.
  • Initial services include CHF and EUR fiat accounts with local payment rails and digital wallets. USD and GBP accounts are planned but are not part of the initial offering.
  • Eligible payment firms onboard directly with AMINA and hold accounts in their own business names. AMINA is the first network bank offering both fiat and digital asset capabilities under this arrangement.

Payment providers often need one bank for currency accounts and another provider for digital assets. RTGS.global is reducing that integration burden for eligible firms, although bank onboarding and market coverage still apply. Its value will depend on account approval, funding speed and costs across the banking and digital asset payment connections customers actually use.

Razorpay Gets Final GIFT City Payments Licence

November 3, 2026, India
  • Razorpay received its final Payment Service Provider licence from the International Financial Services Centres Authority to operate in GIFT City.
  • The company says the regulated structure brings international collections, investing related flows, settlement and multiple currencies into one offering.
  • Razorpay cites live integrations with RBL Bank and ICICI Bank, and says platform integration can take two to three weeks. Investment platform launches remain forthcoming.

The licence gives Razorpay a regulated route for cross border payment products and a clearer sales pitch to global platforms. Firms evaluating the service should check permitted flows, payout corridors, bank coverage and actual onboarding time rather than treating the licence as proof that every corridor is live.

Thunes Raises China Instant Payout Limit to US$10,000

November 2, 2026, China and Global
  • Thunes expanded its UnionPay connection so financial institutions, payment service providers and money transfer operators can send instant consumer payouts to eligible UnionPay cards across 79 major Chinese banks.
  • The expanded service supports payouts of up to US$10,000 per recipient cardholder per day, increasing the capacity available through the existing Thunes and UnionPay relationship.
  • Thunes identifies Africa, Australia, Indonesia, New Zealand, Thailand and the United States among the expansion corridors feeding payments into mainland China.

The higher ceiling moves this rail beyond smaller remittance tickets and gives payment providers more room to serve larger consumer transfers without splitting them across transactions. The competitive question is whether instant card payouts can win volume from bank based cross border flows on cost, reliability and reach as cross border payment infrastructure becomes faster and more programmable.

Hong Kong FPS Plans UnionPay QR Payments This Year

November 2, 2026, Hong Kong and China
  • HKMA announced plans to connect Hong Kong’s Faster Payment System with UnionPay International by the end of 2026.
  • The planned link will gradually enable QR payments across UnionPay and partner networks spanning more than 100 million merchants in Hong Kong, mainland China and over 40 overseas markets.
  • The connection is planned, not a completed general rollout. Market availability will depend on participating providers and deployment phases.

Cross border QR acceptance could give Hong Kong bank and wallet users more ways to pay abroad without using a separate travel wallet. Providers should watch fees, currency conversion and participating banks. Merchant reach alone does not establish how much of that network a customer can actually use.

Navro Gains Texas Money Transmission Licence

November 2, 2026, United States and United Kingdom
  • Navro obtained a Texas money transmitter licence, expanding its US state permissions for processing payments and remittances.
  • Its service connects business payment routes through a single API and contract, including international payroll, pensions and other cross border flows.
  • Navro says it serves more than 200 corporate workforce payout customers and international payment activity for 1,700 pension schemes. The company also holds a Canadian foreign MSB registration.

Texas adds another state where Navro can offer regulated payment services directly under its own permission. That makes licensing a sales advantage for firms managing payroll and international disbursements. Clients still need to check other state permissions, supported payout routes and bank arrangements. **One API does not mean one licence covers the entire US.**

Cybersecurity Fraud And Financial Crime

FINTRAC Confirms Sanctions on Eight Canadian MSBs

November 6, 2026, Canada
  • FINTRAC confirmed coordination with the U.S. Office of Foreign Assets Control and FinCEN in sanctions against eight Canadian money services businesses.
  • FINTRAC revoked 161 MSB registrations since the beginning of 2026, more than in the previous three years combined. It also imposed over $198 million in penalties against nine MSBs during the past year.
  • The agency disclosed 28 MSB noncompliance cases to law enforcement over the past year. Those disclosures, penalties and revocations are separate measures. FINTRAC hasn't publicly established which, if any, involve the eight sanctioned firms.

Canadian MSB registration doesn't establish that a firm's transactions or customers are compliant. Banks, payment providers and crypto platforms need to check counterparties against sanctions lists, assess transaction exposure and keep stronger records of their decisions. The risk now extends beyond Canadian registration into international sanctions enforcement. The Canadian MSB sanctions case shows how these controls intersect.

FCA Opens Quantum Financial Crime Experiments for 2027

November 5, 2026, United Kingdom
  • The UK Financial Conduct Authority opened expressions of interest for its Quantum Experimentation Group on November 5, inviting financial firms, quantum providers and research laboratories.
  • Its first experiments will focus on financial crime detection and comparing quantum computing with existing approaches, while assessing practical regulatory issues.
  • Registration closes December 31, 2026. The group is expected to launch in the first quarter of 2027; no completed fraud detection deployment is being claimed.

The FCA is offering firms a route to test whether quantum systems outperform established financial crime tools before committing to expensive infrastructure. Interested compliance vendors need measurable detection questions and credible comparison data. This complements the earlier financial sector quantum readiness work, but the immediate opportunity is experimentation, not a production procurement mandate.

RBI Consolidates Cyber Rules for Non Bank Payment Operators

November 5, 2026, India
  • The Reserve Bank of India issued consolidated Cyber Resilience and Digital Payment Security Controls for all authorized non bank payment system operators.
  • The directions took effect immediately for large and medium operators. Small operators must comply from April 1, 2028. Large operators include card networks, payment aggregators, major prepaid issuers and several national payment infrastructures.
  • Boards must oversee cyber risk, approve information security policies and maintain cyber crisis plans. Operators must also manage risks created by payment gateways, vendors and other third parties connected to their payment systems.

India has pulled payment security, cyber resilience, system audits and third party controls into one binding rulebook. That reduces uncertainty about which requirements govern when older instructions overlap. Payment firms now have a clearer compliance baseline across their own systems and the vendors they rely on. The operating burden reaches beyond internal technology because connected service providers also have to meet the required controls.

Crédit Mutuel Arkéa Cyberattack Disrupts Bank Transfers

November 4, 2026, France
  • Crédit Mutuel Arkéa disclosed an external cyberattack on November 4 that allowed attackers to transfer money from the bank's own account to accounts at other institutions.
  • The bank traced the intrusion through a service provider's platform, not through its Fortuneo subsidiary or customer accounts. It temporarily suspended some transfers while tightening controls.
  • Arkéa said customer deposits were not financially affected and most transfer services resumed the same morning. It did not confirm a final loss amount, although it acknowledged reports were of the right order of magnitude.

This is a bank payment authorization problem with a third party entry point. Payment firms can't judge resilience only by whether customer accounts were compromised. They also need controls over vendor permissions, treasury transactions and emergency transfer suspension. The cost becomes immediate when legitimate customer payments stop while the bank investigates. Arkéa's precise financial loss remains unconfirmed.

Mashreq Adds Generative AI to Fraud Investigations

November 3, 2026, United Arab Emirates
  • Mashreq launched generative AI capabilities with Clari5, part of Perfios, inside its existing fraud management platform.
  • The deployment focuses on fraud detection, investigator productivity and decision support rather than a separate consumer chatbot.
  • The partners describe an operating deployment, but have not supplied verified loss reduction or false positive figures.

The business case for fraud AI is investigator time and better decisions, not simply faster generated explanations. Mashreq’s deployment puts those claims inside a bank control environment. Buyers should ask for measured investigation throughput, detection quality and evidence trails before extending automation.

HKMA Releases Post Quantum Toolkit for Banks

November 2, 2026, Hong Kong
  • The Hong Kong Monetary Authority launched a Post Quantum Cryptography Toolkit for the banking sector during Hong Kong FinTech Week.
  • The toolkit supports banks planning their transition to cryptographic controls designed to withstand future quantum attacks.
  • HKMA expects the materials to develop further as banks apply them and cryptographic standards and practices mature.

This is a procurement and migration issue for banks long before quantum attacks become routine. Firms need to identify where vulnerable cryptography protects customer data, transactions and long lived records. Vendor contracts and implementation roadmaps are where the work becomes expensive.

Canada Launches Maple Disruption 2.0 With Over 50 Fraud Partners

November 2, 2026, Canada
  • The Canadian Anti-Fraud Centre and RCMP’s National Cybercrime Coordination Centre began Maple Disruption 2.0 for November 2 to 6.
  • More than 50 organizations are participating, including banks, telecom companies, crypto exchanges, police, regulators and technology firms.
  • The operation targets infrastructure used by criminals, including fraudulent websites, email addresses, phone numbers, bank accounts and cryptocurrency accounts. Final disruption totals have not been released.

A fraud report is more useful when it leads to a blocked account, disabled number or removed website. Maple Disruption brings the organizations controlling those channels into the same operation. Banks and fintechs should examine how quickly shared fraud intelligence reaches the team that can act. The real test is disruption achieved, not the number of participants.

Digital Assets Blockchain And Tokenization

BVNK Opens Live OUSD Minting and Payments on Four Networks

November 6, 2026, Global
  • BVNK made Open USD available on November 6 for eligible business customers outside the European Economic Area, with minting, redemption, holding and transfers against USD balances.
  • The platform supports OUSD on Ethereum, Solana, Base and Tempo. Customers can use direct treasury access, embedded payment APIs or wholesale mint and burn arrangements.
  • BVNK says customers can open an OUSD wallet and begin using the service now. It has not reported transaction volume or the number of customers using the newly added asset.

BVNK gives payment providers a working route from dollars to stablecoin balances and back. It's useful for firms that need treasury and customer payouts without building four blockchain integrations themselves. The buying decision still comes down to liquidity, redemption and compliance costs. Those are the same operating constraints in NCFA's programmable stablecoin payments research.

Budget Would Require Canadian Banks to Issue Stablecoins Through Subsidiaries

November 5, 2026, Canada
  • Budget 2026 proposes barring federally regulated banks, insurers and trust companies from issuing stablecoins directly. They would instead use eligible nonfinancial subsidiaries regulated under the Stablecoin Act.
  • Ottawa also proposes applying the Stablecoin Act to foreign institutions not already subject to Canadian prudential regulation, bringing more issuers into the proposed federal perimeter.
  • The Stablecoin Act is enacted, but its principal operating requirements remain pending. These Budget 2026 changes are proposals, not new issuer permissions or current prohibitions.

Banks could still distribute digital money, but issuing it would require a different legal structure. That matters for licensing, reserves and who carries redemption obligations. Canadian wallets and PSPs also need clear treatment of foreign issuers, not just domestic products. NCFA's stablecoin regulatory guide tracks the existing framework while Ottawa works through the proposed amendments.

Bitget Lets Traders Keep Crypto With Outside Custodians

November 5, 2026, Global
  • Bitget launched its Open Custody Network on November 5 to connect eligible trading accounts with banks and institutional custodians while assets stay outside Bitget's custody.
  • The network uses asset mirroring to support spot, margin and futures trading against holdings maintained at participating custody providers.
  • Access depends on customer eligibility, custodian support and trading arrangements. Bitget did not disclose how much trading volume currently uses the new network.

Institutional traders want exchange liquidity without giving one exchange control of their entire asset pool. Bitget is separating those functions, but clients still need to review collateral rights, liquidation instructions and settlement responsibility. The distinction matters alongside NCFA's crypto custody and exchange trust research. Keeping assets elsewhere is useful only when the legal and operational controls hold under stress.

First Abu Dhabi Bank Completes Two Way Crypto Custody Transfers

November 3, 2026, United Arab Emirates and Global
  • Komainu completed transfers both into and out of its regulated digital asset custody environment for First Abu Dhabi Bank, announcing the test on November 3.
  • The bank and custodian say the transfers settled instantly and used a framework integrated with FAB Global Markets' institutional operations.
  • The custody arrangement can support future financing backed by digital assets held in regulated custody. No live financing volume was disclosed with the completed transfers.

The important step is that a major bank can send assets into custody and retrieve them through an operating connection. That is more useful than another memorandum of understanding. Institutions assessing regulated digital asset custody infrastructure will still want evidence of withdrawal reliability, segregation and collateral enforceability before expanding lending against these assets.

Liquid Restores Full Bitcoin Backing for LBTC

November 3, 2026, Global
  • Liquid’s bitcoin reserve again matched the outstanding LBTC supply on November 3. SideSwap reported approximately 4,270.54 BTC held against the same amount of LBTC in circulation.
  • The restoration followed the September 6 exploit and reserve contributions that included 300 BTC and 250 BTC on November 2.
  • SideSwap had reopened its own peg out service, but direct Federation peg outs had not fully resumed. Reserve backing and withdrawal availability remain separate issues.

Restoring the reserve closes one immediate solvency gap, but it does not restore every withdrawal route. Users and trading firms still need to check liquidity, redemption channels and governance controls. The unresolved commercial issue is how a federated bitcoin product earns back confidence after a reserve failure.

Hong Kong Moves Tokenized Bank Settlement to 24/7

November 2, 2026, Hong Kong
  • HKMA advanced EnsembleTX to support 24/7 interbank settlement of tokenized deposit transactions using tokenized central bank money, removing the conventional operating hour constraint from the settlement leg.
  • The pilot now includes 12 tokenized deposit banks and 20 other industry participants testing real value transactions across treasury and tokenized asset use cases.
  • EnsembleTX remains a controlled pilot. HKMA has not published transaction volumes or opened the infrastructure as a general market service.

Always available tokenized assets need an equally available cash leg. Hong Kong has connected both sides inside a regulated pilot, which makes settlement hours less of a constraint on treasury and tokenized fund activity. The commercial test is volume, participant growth and movement from pilot access toward production use in tokenized collateral and cash settlement.

Ireland Creates Dedicated Tokenization Access Point

November 2, 2026, Ireland
  • Central Bank of Ireland published its feedback on distributed ledger technology and tokenization and said it will expand its Innovation Hub with a dedicated Tokenisation Access Point.
  • The central bank will also use policy sprints to engage firms on emerging regulatory issues, with tokenization a particular focus over the coming months.
  • Its priorities include central bank money settlement, tokenized collateral, legal and regulatory clarity, common standards and links to Eurosystem initiatives including Pontes and Appia.

Ireland is giving tokenization firms a more direct route into regulatory engagement while the supporting settlement and legal framework is still being built. That can surface custody, asset servicing and interoperability issues before firms scale them. The opportunity is shifting from issuance toward the regulated infrastructure around tokenized real world assets.

HKMA Opens tConnect Launchpad for Tokenization

November 2, 2026, Hong Kong
  • HKMA and Cyberport launched tConnect Launchpad to connect financial institutions, technology providers and digital asset firms around tokenization projects.
  • The initiative aims to develop and test new uses of tokenized financial infrastructure, extending participation beyond the banks already active in HKMA programs.
  • The launchpad is a collaboration and validation route. It is separate from EnsembleTX’s 24/7 tokenized deposit settlement pilot.

Tokenization firms need ways to reach regulated bank partners before they can prove demand. tConnect creates another entry point to test that fit. The useful measure will be projects that progress from collaboration into funded deployments, not how many firms attend.

THORChain Halts Swaps After Reported 10 ETH Error

October 31, 2026, Global
  • THORChain’s official community update described a global network pause following a reported 10 ETH double spend during the October 31 period.
  • The presenter said the cause was not yet known and might relate to a large outbound queue. This was a working theory, not a confirmed root cause.
  • Developers were expected to investigate before normal swaps resumed. The community update did not establish a completed remediation or verified loss total.

The pause is a direct operating interruption for traders and liquidity providers relying on cross chain swaps. Those users need current chain status, outbound queue visibility and clear incident reports. An unexplained refund error also raises questions about how the protocol handles exceptional transactions under load.

Digital Banking And BaaS

Coinbase Receives Final OCC Approval for National Trust Bank

November 6, 2026, United States
  • The Office of the Comptroller of the Currency granted Coinbase final approval on November 6 to charter Coinbase National Trust Company. Coinbase publicly announced the approval on November 9.
  • The national trust charter provides a federal regulatory structure for Coinbase's institutional digital asset custody operations, building on its existing New York state regulated custody business.
  • Coinbase has held a New York limited purpose trust charter since 2018. The new federal approval expands its regulatory options for institutional custody. Coinbase has not disclosed separate customer balances or operating volume for the new national trust company.

Institutional custody clients now have another federally regulated option to evaluate when choosing where to hold digital assets. For Coinbase, the charter offers more direct control over its custody business and less dependence on separate state level arrangements. The competitive test is whether federal supervision helps Coinbase win more institutional assets and custody mandates. Banks and investment platforms should compare custody terms, segregation and supervisory protections rather than assume every trust charter offers the same services.

Synctera Adds Eighth Sponsor Bank and Raises $24.5 Million

November 6, 2026, United States
  • Synctera raised US$24.5 million, bringing its total funding to US$126.7 million. Canada's NAventures participated in the financing.
  • Main Street Bank joined Synctera's network, bringing it to eight active sponsor banks. Two more banks are in the final stages of implementation. Synctera signed 20 fintech clients during 2026.
  • Synctera now incorporates continuous compliance testing from Cable, acquired in April. The platform also supports independent ledger records, automated reconciliation and oversight of fintech programs.

Eight sponsor banks give Synctera more capacity to match fintech programs with regulated banking partners rather than depend on one institution's appetite for risk. But the larger network also demands consistent controls across every bank relationship. Compliance quality is becoming a competitive requirement for banking infrastructure. That makes its earlier Cable compliance acquisition commercially important as the platform expands.

Budget Proposes Raising CDIC Deposit Protection to $250,000

November 5, 2026, Canada
  • Budget 2026 proposes increasing eligible Canada Deposit Insurance Corporation coverage from $100,000 to $250,000 per applicable insurance category.
  • Other proposals include temporary extra protection following qualifying life events such as a home sale and removing the cap for eligible deposits held in registered and tax free accounts.
  • The government also proposes periodic framework reviews and changes to CDIC membership conditions. Existing deposit insurance limits still apply until legislation takes effect.

Higher deposit protection could make customers more comfortable keeping larger balances at smaller federally insured banks. That affects a bank's funding cost and its ability to compete for savings. The proposed changes could help challengers, but firms must explain the current coverage accurately until Parliament changes the law. Smaller banks may benefit most if stronger insurance coverage helps them compete for deposits.

Budget Proposes One Year Bank Licence Decisions and Easier Challenger Ownership

November 5, 2026, Canada
  • Budget 2026 proposes a one year statutory decision limit for applications to enter the federal financial institution framework, aimed at giving prospective entrants more predictable review timelines.
  • The government would raise the bank equity threshold triggering widely held ownership requirements from $12 billion to $25 billion and ease specified rules for certain foreign bank subsidiaries below $8 billion in equity.
  • Other proposals would support qualifying federal credit union investment structures and give solvent institutions more options to transfer assets and liabilities. The changes need legislation.

Getting a banking licence is expensive before the first account opens. A clearer decision period could make financing a challenger bank more realistic, while the ownership changes may let growing banks retain strategic investors longer. The details matter. Canada's Budget 2026 financial competition analysis sets out the wider context, but applicants still need to meet prudential standards.

Revolut Begins Banking in New Zealand With NZ$120M Plan

November 3, 2026, New Zealand
  • Revolut registered as a bank in New Zealand and began operating Revolut Bank New Zealand on November 3, supported by a planned NZ$120 million investment over five years.
  • Its initial savings offer includes a 3.50% introductory variable annual rate for eligible new retail customers for four months, with daily interest payments.
  • Eligible deposits are protected up to NZ$100,000 under New Zealand’s Depositor Compensation Scheme. Revolut cites more than 80 million customers globally.

Revolut can now compete on deposits rather than relying only on its existing account and payment products. For incumbent banks, the pressure is immediate on savings pricing and mobile acquisition. For digital challengers, the licence shows how costly and valuable direct deposit capacity can be.

CLICX Selects Vault Core for Thailand Virtual Bank

November 3, 2026, Thailand
  • CLICX selected Thought Machine’s Vault Core as its banking technology platform for its planned virtual bank in Thailand.
  • The venture combines Krungthai Bank, Advanced Info Service and PTT Oil and Retail Business, linking banking with telecom and retail distribution.
  • Thought Machine describes CLICX as the first of Thailand’s new virtual banks to reach operational readiness against the Bank of Thailand’s timetable. Customer launch is a separate milestone.

Thailand’s virtual bank contest is turning into a distribution and core technology test. CLICX brings banking, mobile and physical retail reach together, but readiness alone does not establish account growth. The first customer offers and their economics will tell competitors whether that combination works.

OppFi Withdraws Applications for BNC Bank Acquisition

November 3, 2026, United States
  • OppFi withdrew regulatory applications associated with its proposed acquisition of BNCCORP and BNC National Bank from the OCC, Federal Reserve and FDIC.
  • The company cited limited opportunity to resolve potential regulatory concerns and called for greater clarity around fintech acquisitions of community banks.
  • OppFi maintained its full year 2026 outlook of $600 million to $610 million in revenue and $115 million to $120 million in adjusted net income.

Buying a bank can give a lending platform more direct control of funding and products, but the approval process can disrupt the whole plan. OppFi’s withdrawal puts a price on regulatory uncertainty. Other fintech acquirers need credible alternatives while approval remains unresolved.

Digital Identity And Trust

Fourthline and Veridas Complete Bank Identity Merger

November 3, 2026, Netherlands and Spain
  • Fourthline and Veridas closed their merger on November 3, combining identity verification, biometrics, fraud controls and compliance technology across more than 50 countries.
  • The combined group expects roughly 200 million identity checks in 2026 and more than €50 million in revenue. These are company projections, not confirmed full year results.
  • The financing package includes up to €65 million from equity and debt sources. Existing customer products and integrations remain in operation while the firms integrate.

Banks now face a larger identity vendor combining onboarding, biometrics and fraud controls. That may reduce integration work, but a bigger provider can also command more pricing power. Buyers should compare approval accuracy, portability and contract terms before consolidating suppliers. The projected 200 million checks are useful scale context, not proof that the merger has improved results.

Insurance And Insurtech

Amdocs Acquires EIS Insurance Software for About $340M

November 3, 2026, United States
  • Amdocs completed its acquisition of insurance software provider EIS for approximately $340 million in cash. Additional payments depend on performance.
  • EIS provides core software for policy administration, billing, claims and customer engagement and serves insurers including Allstate, Aflac and Desjardins.
  • Amdocs plans to extend its aOS agentic operating system into insurance, but the announcement does not establish finished customer deployments of the combined offering.

Amdocs has bought its way into the systems insurers use to administer policies, bill customers and settle claims. For EIS clients, the first questions are service continuity and integration cost. For competing vendors, the threat is a supplier that can combine core software with enterprise AI services. Actual insurer deployments will determine whether that combination pays off.

Singapore Plans US$200M Data Centre Insurance Facility

November 2, 2026, Singapore
  • Singapore announced an industry collaboration to develop a specialist data centre insurance facility with US$200 million in initial planned underwriting capacity.
  • MSIG, Gallagher Re, SCOR, Samsung Re and the Cybersecurity Association Singapore are among the participants. A memorandum of understanding was expected during the week.
  • The proposed facility targets construction, operating, supply chain, design and cyber risks. Its operating launch and final coverage terms were not announced.

Data centre builders need insurance that spans power, construction, equipment and cyber exposures rather than isolated policies. Pooling underwriting capacity could make larger projects easier to finance, especially as AI raises infrastructure demand. The test is whether the facility offers useful terms and capacity once it opens.

Lending Consumer Credit And BNPL

FCA Sets Expectations for Early Motor Finance Settlements

November 3, 2026, United Kingdom
  • The FCA published expectations for lenders choosing to make settlement offers on motor finance complaints during the partial suspension of the motor finance redress scheme.
  • The FCA expects clear settlement letters and an offer worth no less than the maximum redress due under the scheme methodology, including applicable adjustments and caps.
  • The guidance addresses voluntary early settlement offers. Firms are not required to make offers, and an accepted full settlement may ordinarily withdraw the related complaint.

Motor finance lenders can settle some claims before the wider redress process ends, but an early offer has to stand up to scrutiny. A poorly explained calculation can create another dispute. Firms should keep a clear record of the amount offered, the customer’s options and the effect on any open complaint. Faster resolution only helps when customers can understand the terms.

Open Banking Open Finance And Data Sharing

Bank of Canada Opens Accreditation Consultation

November 2, 2026, Canada
  • The Bank of Canada opened its first consultation on draft supervisory guidelines for accreditation under Canada’s consumer directed banking program.
  • The draft is the first of a planned series of guidelines and addresses practical expectations for prospective participants under Canada’s consumer directed banking rules.
  • Feedback on clarity, practicality, completeness and implementation is due December 8, 2026.

Accreditation is moving from legislation toward the application work firms must actually complete. Fintech applicants should test the proposed evidence requirements against their operating models now. The deadline is a chance to resolve costly ambiguity before onboarding and compliance processes become fixed.

Payments Infrastructure And Money Movement

Canada Confirms Real Time Rail Launch for November 9

November 5, 2026, Canada
  • Payments Canada confirmed on November 5 that the Real Time Rail is scheduled to launch November 9, 2026, after years of development and testing.
  • The system is designed for instant, data rich payments with clearing and settlement available 24 hours a day, every day among connected participants.
  • The rollout is phased. Initial access and payment volumes depend on participant certification, readiness and migration schedules; the November 9 date does not mean every Canadian bank or fintech can send RTR payments immediately.

The date finally gives payment teams a launch milestone they can plan around. For merchants and treasury operators, the value comes when their providers actually enable funds to arrive in seconds. Access still depends on testing, settlement arrangements and participant readiness. NCFA's RTR access rules guide shows why a system launch does not give every provider immediate access.

Pliant Opens Business Payment Controls to AI Agents

November 4, 2026, Germany, Canada and Global
  • Pliant raised $80 million in Series C funding on November 4 and says authorized third party AI agents can connect to its B2B payment infrastructure through Model Context Protocol (MCP).
  • The company reported exceeding $100 million in annual recurring revenue after three consecutive years of doubling its business. It processes billions of dollars in annual business payment volume.
  • Pliant is expanding in the United States and Canada. Its agent infrastructure can support finance workflows, but the announcement does not report autonomous payment volumes or independently audited agent outcomes.

Pliant is making corporate payment infrastructure accessible to software agents, not just staff clicking through expense screens. That creates demand for clear limits, approvals and records of who authorized each instruction. Canadian firms already face these AI agent payment authority questions. The $80 million round funds expansion, while transaction controls and customer adoption will determine the product's value.

European Payments Council Updates Payee Name Matching Rules

November 3, 2026, European Union
  • The European Payments Council published version 2.0 of its Verification of Payee matching recommendations on November 3 following its 2026 scheme rulebook consultation.
  • The new guidance clarifies the character set used in payee name matching and how responding payment service providers determine match outcomes.
  • The recommendations support implementation of the existing Verification of Payee scheme. They are not a separate new payment system or a new statutory mandate.

A recipient name that differs slightly from the bank's record can interrupt a legitimate payment or confuse a sender. Consistent matching gives banks a better chance to handle those cases without weakening fraud checks. PSPs should test character handling and near matches against real customer records, then measure false warnings and stopped payments. The rules work only when the customer experience is clear.

Ebury and Form3 Plan Canadian Real Time Rail Connectivity

November 3, 2026, Canada and United Kingdom
  • Ebury selected Form3 to support its planned connection to Canada’s Real Time Rail, extending their existing relationship across UK Faster Payments and European SEPA infrastructure.
  • Form3 expects Ebury to join during the 2027 participation stages. Canada’s RTR is undergoing phased deployment, with an initial launch scheduled for the fourth quarter of 2026.
  • Form3 reports processing 5 billion transactions a year for more than 40 customers. The Ebury announcement does not establish that its Canadian RTR payments are already live.

Ebury is preparing to sell instant Canadian payments through infrastructure it already uses abroad. That may shorten integration work, but customers cannot use an announcement to settle funds. The next milestones are access and testing under Canada’s RTR rules, followed by actual payment availability. Corporate clients should watch those dates before changing treasury processes.

Sunrate Gives Authorized AI Agents Commercial Cards

November 2, 2026, Hong Kong and Global
  • Sunrate launched a programmable multicurrency virtual commercial card that lets authorized AI agents create and manage payment instruments, initiate transactions and retrieve payment outcomes.
  • Businesses retain control through predefined authorization rules and spending policies. Sunrate says the card is designed to keep agent initiated payments inside auditable business controls.
  • Sunrate completed Mastercard Agent Pay certification and is connecting the card to a broader set of payment, foreign exchange, compliance, onboarding and conversational agents inside Sunrate.AI.

The shift is from an AI assistant recommending a payment to software executing one under delegated authority. That turns spending limits, identity, revocation and transaction logs into core payment infrastructure. The same control questions are emerging across AI agent financial authorization and security.

Unlimit Goes Live at The Souled Store in India

November 2, 2026, India
  • The Souled Store deployed Unlimit payment acceptance across its website and mobile app, giving the fintech a live retail implementation rather than a future partnership announcement.
  • The integration supports UPI, net banking, credit cards and debit cards and is designed for traffic spikes around limited releases, product drops and seasonal sales.
  • Unlimit says its infrastructure supported payment acceptance during The Souled Store's recent Spider Man collection launch. The companies did not publish transaction volume, conversion uplift or payment success rates.

Peak demand is where payment infrastructure becomes visible to a merchant. A provider that keeps checkout working during short bursts of traffic can directly influence completed sales, but the useful benchmark is measured performance rather than the integration itself. Transaction success, latency, conversion and processing economics will show whether the deployment strengthens Unlimit's position in India's competitive payments market.

OKX Launches US Mastercard Card Backed by Stablecoins

November 2, 2026, United States
  • OKX launched a virtual Mastercard payment card for eligible US customers, issued through WebBank and backed by USDC, USDT and USDG held in OKX Pay.
  • Users can add the card to Apple Pay or Google Pay. OKX advertises zero transaction and foreign exchange fees on purchases, with rewards subject to limits and eligibility.
  • The product is not available in every US state and merchant acceptance does not establish universal account eligibility. The company has not disclosed card payment volume.

OKX has given eligible US stablecoin holders a spending option without a separate manual cashout. The question is how the product handles conversion costs, availability and rewards once customers use it regularly. For payment firms, this adds another live case to the stablecoin card settlement market. It is not a Canadian card launch.

Regulation And Policy

Canada Introduces Bill S-8 With New MSB and Crypto ATM Controls

November 3, 2026, Canada
  • Finance Canada introduced Bill S-8 on November 3. It would strengthen registration checks for money services businesses and expand FINTRAC’s authority to refuse or revoke registrations.
  • The bill would restrict unlawful crypto ATMs, cash transactions of $10,000 or more and certain third party cash deposits. It would also allow regulated businesses to use financial crime information disclosed by law enforcement.
  • These are proposed changes, not current obligations. The government has introduced the bill, but Parliament has not enacted these measures.

Bill S-8 would make registration harder for risky money services businesses and change how financial crime intelligence reaches regulated firms. Crypto ATM operators should review the proposed restrictions against their current licences and locations. Payment firms should examine what new information FINTRAC could demand. NCFA’s crypto ATM money laundering guidance offers background, but the bill is not yet law.

SEC Updates Crypto Guidance on Securities Tests

November 2, 2026, United States
  • The SEC Division of Corporation Finance updated its staff FAQs on crypto assets on November 2, building on the September guidance and the March interpretive release.
  • The FAQs address classification and transactions involving crypto assets, including functional systems, decentralization and securities analysis.
  • The SEC explicitly states that these are staff views, not Commission rules, and that they do not create new legal obligations.

Crypto issuers and counsel now have more specific staff language to test against token design and disclosures. The guidance can narrow unanswered questions, but it is not legal immunity. Businesses should track which interpretations affect their product structures without presenting staff FAQs as binding law.

MAS Offers S$30M Grant and Proposes Insurer Capital Relief

November 2, 2026, Singapore
  • MAS launched a S$30 million grant to help insurers build teams and expertise for infrastructure investing. The grant took effect November 2.
  • MAS also proposed lower capital charges for qualifying infrastructure debt, certain protected infrastructure investments and senior securitization tranches.
  • Comments on the proposed insurance capital changes are due December 18, 2026. The capital treatment is not yet final.

Singapore is attacking two barriers to insurance capital reaching infrastructure deals, expertise and capital cost. Insurers can assess the grant immediately, while asset managers should examine whether the proposed risk criteria fit the deals they can originate. The consultation could alter financing demand across infrastructure and securitized assets.

OSFI Cryptoasset Capital Guideline Takes Effect

November 1, 2026, Canada
  • OSFI's 2027 cryptoasset capital and liquidity guideline took effect November 1 for federally regulated institutions with an October 31 fiscal year end. Institutions with a December 31 year end move to the guideline on January 1, 2027.
  • The final treatment excludes qualifying client clearing exposures from the Group 2 exposure limit, reducing the prudential burden on banks providing eligible clearing services.
  • OSFI also recognizes matching positions in the same Group 2a cryptoasset across regulated exchanges for capital purposes, while existing limits remain for other forms of hedging.

The implementation date turns the September rulebook into a balance sheet decision for affected banks. Clearing, custody, trading and financing teams can now price eligible activity against the final treatment. The distinction between tokenized deposits and crypto exposures remains important under Canada's OSFI 2027 crypto rules.

Risk Compliance And Regtech

MAS Sets Proposed Deadlines for Quantum Safe Migration

November 6, 2026, Singapore
  • The Monetary Authority of Singapore opened a consultation on supervisory expectations and timelines for financial institutions to migrate their cryptographic systems to quantum safe technology.
  • MAS proposes that financial institutions prepare migration plans by December 31, 2027, migrate critical systems by December 31, 2030 and complete remaining systems by December 31, 2034.
  • Critical infrastructure operators, domestic systemically important banks and NETS would face an earlier planning deadline of June 30, 2027. Critical infrastructure operators would target completion of critical system migration by December 31, 2029.

Quantum risk is becoming a technology planning issue long before a cryptographically relevant quantum computer arrives. Banks and payment firms need an inventory of the encryption they use, dependencies on vendors and a realistic replacement schedule. MAS is putting dates around that work rather than leaving quantum preparation as an open ended technology project. The timelines remain proposed while the consultation is open.

OCC Gives Bank Examiners a Super Intelligence Review Guide

November 4, 2026, United States
  • The OCC published an examiner guide on November 4 for reviewing banks’ use of super intelligence and autonomous AI in ordinary operations.
  • The guide covers existing governance, model risk, technology and operational risk practices. It directs examiners to tailor scrutiny to the consequences, autonomy and oversight of each use case.
  • The OCC expressly says the guide creates no new bank requirements, enforceable standards or supervisory expectations. Banks are not required to adopt a separate super intelligence risk category.

Banks don’t have a new AI rule to implement here. They do have a clearer view of the questions examiners may ask about consequential automated decisions. Can staff stop an agent? Who approved its authority? Can the bank explain a failure? Those are practical tests of AI agent authorization controls, even though the OCC guide imposes no new standards.

Honey Badger Puts Live Fraud Workflows in Risk Teams' Hands

November 2, 2026, United States
  • Honey Badger launched Risk Playbooks, a visual builder that lets fraud and risk teams combine signals from more than 150 data feeds, set rules and scoring, and publish the workflow through a single live API.
  • The product is available now and is already being used by fintech, lending and payments businesses. Honey Badger says customers have reduced build and deployment time by about 90%, a company reported figure.
  • Risk teams can update live controls without waiting for engineering releases, while an optional feedback loop can use confirmed outcomes to recommend changes to scorecards.

Moving fraud logic from engineering queues into the risk function can shorten the time between a new attack pattern and a production control. It also makes governance more important because rule changes can affect onboarding, approvals and declines immediately. The product will be more valuable if customers can show faster response without increasing false positives, exceptions or unexplained automated decisions.

FCA Documents AI and Control Failures at Wholesale Banks

November 2, 2026, United Kingdom
  • The FCA found a coding defect that stopped data from reaching a financial crime control for an extended period, with the gap discovered through unrelated activity rather than completeness monitoring.
  • An algorithm change produced an unintended large intraday position after testing failed to model near simultaneous fills in different locations and the order management component reported executed quantity incorrectly.
  • The regulator also cited inaccurate AI generated code that contributed to a service outage, unapproved AI use that exposed sensitive information, incomplete AI inventories and weak controls around approvals and kill switches.

The FCA is giving firms failure patterns they can test against now. Data lineage, change testing, AI inventories, conditional approvals and kill switch ownership all become concrete control questions rather than abstract governance principles. Similar issues are emerging across AI, programmable finance and financial crime regulation.

SME Finance And Business Banking

Liberis and Qred Complete Merger Combining Bank and Embedded SME Lending

November 2, 2026, United Kingdom and Sweden
  • Liberis and Qred completed their merger after approval from Sweden’s financial supervisor, combining Qred’s regulated banking model with Liberis’s lending distribution through platform partners.
  • The group serves more than 60,000 small businesses in 17 countries and reports access to about 11.5 million potential merchant customers.
  • Both brands and existing integrations continue for now. Product integration and expansion plans remain future work.

The merger puts regulated bank funding and embedded business lending under one owner. Liberis gains another way to fund offers delivered through its partners. Qred gains wider merchant distribution. Small businesses will judge the combination on approval times, price and repayment flexibility. Reach across 17 countries is valuable only if the lending economics hold up.

Sustainable Finance ESG And Financial Inclusion

FCA Sets June 2027 ESG Ratings Authorization Window

November 3, 2026, United Kingdom
  • The FCA finalized its first regulatory regime for ESG ratings providers, covering transparency, governance, systems, controls, conflicts of interest and engagement with rating users and rated entities.
  • Providers can begin applying for authorization on June 24, 2027. The regime takes effect on June 29, 2028, subject to applicable exemptions.
  • The FCA regulates how ratings are produced and communicated. It does not prescribe a particular sustainability score or methodology.

ESG ratings providers now have deadlines, not just broad calls for better disclosure. Firms selling ratings in the UK should review their conflicts controls, methodologies and customer explanations ahead of the June 2027 application window. Asset managers have work too. They need to know whether the ratings suppliers embedded in their products can meet the new standards before June 2028.

Treasury Liquidity And Cash Management

HashKey Uses Standard Chartered Tokenized Bank Deposits

November 3, 2026, Hong Kong
  • HashKey adopted Standard Chartered’s institutional tokenized deposit service for treasury management and settlement activity.
  • The service represents commercial bank deposits on Standard Chartered’s blockchain infrastructure, keeping them within an approved banking environment.
  • HashKey identifies faster transfers and extended availability for institutional treasury and liquidity across markets. Transaction volumes have not been disclosed.

Tokenized deposits are becoming a treasury product for actual institutional customers, not just a bank demonstration. The commercial value rests on when money can move, how much liquidity must sit idle and what treasury systems can connect. Measured customer flows are the next test.

HKEX Accepts RMB Government Bonds as Derivatives Margin

November 2, 2026, Hong Kong
  • HKEX clearing houses HKCC and SEOCH began accepting eligible Chinese government and policy bank bonds through Bond Connect, along with offshore Ministry of Finance bonds, as noncash margin collateral.
  • Seven institutions posted more than RMB 400 million of eligible bonds on the first operating day.
  • The new eligibility lets participants meet listed derivatives margin requirements without first selling eligible bonds or converting them to cash.

Clearing members can now use certain RMB bonds as margin instead of tying up as much cash. **More than RMB 400 million posted on day one** gives this a stronger operating basis than a policy proposal. The saving will depend on haircuts, custody charges and funding costs. Banks should measure the cash released, not just the amount of collateral accepted.

Wealthtech Investing And Trading

Wealthsimple Plans CADD Stablecoin Rewards at 3.25%

November 5, 2026, Canada
  • Wealthsimple announced plans to let eligible customers hold CADD, a Canadian dollar stablecoin issued by a regulated financial institution, inside its platform by the end of 2026.
  • It is advertising a 3.25% annual reward on eligible CADD holdings. The announced product was not yet available to Wealthsimple clients on November 5.
  • CADD is designed for 1:1 redemption in Canadian dollars. The product’s reward structure, eligibility and risk disclosures will need scrutiny when Wealthsimple opens access.

Wealthsimple could bring Canadian dollar digital assets to customers who would never open a crypto wallet themselves. CADD already exists, so this is a new distribution and reward announcement, not the launch of the stablecoin itself. NCFA covered CADD's original regulated issuance in May. The next test is how many clients use it for payments or cash management rather than simply collecting rewards.

Wealthsimple Adds Free Canadian Options and Faster Trades

November 5, 2026, Canada
  • Wealthsimple launched commission free options trading on Canadian stocks and direct indexing within existing accounts on November 5.
  • The company says its faster trading experience is available now, reducing a mobile trade from eight steps and 21 seconds to two steps and four seconds. Order execution can be up to six times faster, according to Wealthsimple.
  • Wealthsimple Pro is planned for the end of 2026, while retail perpetual futures on crypto, metals and indices are planned for late November. They were not announced as available on November 5.

Zero commission Canadian options put more pressure on trading fees, while faster order entry makes a difference for active clients. Direct indexing adds a tax planning product within accounts investors already use. The bigger competitive test is whether Wealthsimple can serve frequent traders without higher spreads or weaker execution. Its planned perpetual futures also bring suitability and leverage questions that matter as much as headline pricing.

Capital.com Receives Singapore Licence Ahead of 2027 Launch

November 2, 2026, Singapore
  • Capital Com Securities (Singapore) received a Monetary Authority of Singapore capital markets services licence for securities and over the counter derivatives dealing.
  • This is Capital.com’s first licensed market in Southeast Asia. The company plans to begin onboarding clients in early 2027.
  • The company plans local identity verification through Singpass MyInfo and two factor authentication. A licence does not mean the trading service has already opened to Singapore customers.

Capital.com has permission to enter Singapore, but it still needs customers. The company plans to begin onboarding in 2027, so local brokers have time to prepare. Investors should compare the instruments, trading costs and safeguards actually offered at launch. Regulatory approval opens the market; it does not establish customer traction.

Weekly Close

Canada’s RTR launch, proposed banking reforms and new digital asset rules make this a consequential week for financial innovation. Globally, firms are putting AI, tokenization and new payment infrastructure into practical use. For Canadian fintechs, the opportunity is in execution. Clearer rules, better access and products that solve real customer problems will determine who can compete and grow.

NCFA offers various curated resources to help founders and investors stay current on developments that impact fintech markets. Get the weekly Whisperer and related market intelligence through NCFA's newsletter, view the latest fintech news and insights, industry research, or launch into emerging financial innovation opportunities.


NCFA Canada logoThe National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer to peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit www.ncfacanada.org

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EP67: Can AI Replace Debt Collectors?

About NCFA Canada | Craig Asano | November 6, 2026

Fintech Fridays S4EP67 Chris Maranis, Deputy CEO EXUS_1000

Featured Guest: CHRIS MARANIS, Deputy CEO, EXUS (LinkedIn)

Chris Maranis is Deputy CEO at EXUS and a long-standing leader in the global debt collection technology space. Since joining EXUS in 2004, he has worked with financial institutions across more than 30 countries, helping them transform collections operations across the full lifecycle from pre-collection to recoveries. His experience spans diverse markets and operating models, including in-house teams, outsourced networks, and highly regulated environments, with a strong focus on improving performance while strengthening customer relationships. Today, he helps shape EXUS’ strategic direction by connecting market needs with product vision, commercial growth, and operating execution. His current mandate combines internal leadership with a strong external market role, working closely with customers, partners, and industry stakeholders to advance a more intelligent, ethical, and customer-centric approach to collections. Drawing on two decades of international experience, he now focuses on how AI data-driven decisioning and modern engagement strategies can help organizations build future-ready collections models that deliver better outcomes for both lenders and customers.

About EXUS

EXUS is a global technology company specialising in debt collection and credit risk software. Founded in 1989, its EXUS Financial Suite (EFS) platform is trusted in more than 50 countries. EXUS brings together configurable collections strategies, analytics, decision intelligence, digital self-service and recovery workflows to help organisations improve collections performance and support customers throughout the debt lifecycle.

Links

Contact

General enquiries: m.legat@exus.co.uk

Headquarters: 4 Felstead Gardens, Cubitt Town, London E14 3BS, UK.

 

About this episode

EP67: Can AI Replace Debt Collectors?

What happens when AI starts collecting debt? Could a machine make better decisions than a human, and would you trust it with your financial future? In Episode 67 of NCFA Fintech Fridays, host Craig Asano sits down with Chris Maranis, Deputy CEO of EXUS, a global leader in debt collection and credit risk software, to explore how AI is changing the way banks recover debt, engage with customers and manage financial hardship. With over 20 years of international experience, Chris explains what's actually changing in debt collection as banks introduce predictive analytics, generative AI and autonomous agents. From AI negotiating repayments to detecting customers in financial difficulty, there's plenty happening already. But where should banks draw the line between automation and human judgment? Through practical scenarios, Chris tackles some tough questions about AI, fairness and accountability. He also shares EXUS's expansion into Canada, its work with a major Canadian bank and what's coming next from the company's AI innovation team. It's a fascinating look at how far AI can go in banking, what lenders are willing to automate, and why the toughest decisions may be the ones they can't hand over to a machine. Tune in!

Duration:  66 mins

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Fintech Friday Transcript of Episode 67:

CHRIS MARANIS, Deputy CEO, EXUS (LinkedIn)

Intro: Welcome to fintech Friday's a weekly podcast brought to you by the National Crowdfunding and Fintech Association of Canada and partners. Covering all things fintech, blockchain, AI and alternative finance.

[00:00:29] Craig Asano: Hello, everyone. Craig Asano here, the founder and CEO of NCFA Canada, welcoming you to season four, episode 67. Cannot believe we're already at episode 67 of Fintech Fridays. It's a weekly podcast brought to you by NCFA and partners where we feature conversations with leading voices across fintech, funding, and financial innovation around the globe. We talk with founders about their journeys, executives, companies. We talk about emerging trends, financial innovation, and what those experts are seeing in the market right now. So today we have another fantastic guest with us today. I'd like to introduce Chris Maranis. He's the deputy CEO at EXUS, a long-standing leader in the global debt collection tech space. Since joining EXUS in 2004, he's worked with financial institutions across more than 30 countries, helping to modernize collections, operations, all the way from pre-collection, pre-collection to recoveries. As part of EXUS' executive leadership team, Chris helped shape the company's strategic direction by connecting market needs with product vision, commercial growth, and operating execution.

[00:01:40] Craig Asano: He also works closely with customers, partners, stakeholders on bringing about more intelligent, ethical, and customer-centric approaches to collections. Drawing on more than two decades of international experience, his current focus includes AI, data-driven decisioning, and modern engagement strategies that can improve outcomes for both lenders and customers. Chris, thanks so much for joining the podcast today to share your experience and knowledge.

[00:02:05] Chris Maranis: Welcome to the show. Thank you very much, Craig. I'm very happy and excited to be with you here today. Well,

[00:02:10] Craig Asano: I think we're just gonna kick off with an opening question. I mean, you've spent over 20 years according to your bio, at EXUS working with lenders all around the world. What first drew you into the business, and what has kept you interested for so long? Yeah. That, takes me back, but to be honest from the start, it was not collections back then.

[00:02:32] Chris Maranis: So in 2004, I joined EXUS, the company I still work for. I, I think I just wanted to join a company which since then had a reputation that takes extra good care of its people, and it was growing fast. So that was my aim. And collections was, let's say, a side effect, an accident. So I joined EXUS, and I was assigned as my first assignment to be the project manager for the implementation of the debt collection solutions for a thriving bank back in Greece at that day. And I have to say that what, what really made me... And I think if I look think what has made me stay after, you know, 22 years in collections is that in contrast to what people think, people who are not in collections, collections touches people at a difficult point in their lives. And I saw the struggle a lot of collections teams were going through to, on the same time, achieve their business outcomes but help people in distress get out of it. And it was a shock for me. It, it wasn't what I was expecting collections is like. You know, when you're outside collections, you have this caricature of a collector in your mind, someone who is just, you know, making phone calls and pressing on people to pay.

[00:03:44] Chris Maranis: It's a completely different game. And when I got into it, I saw it's, it's challenging, it's complicated, it needs a lot of skills, and it does involve a lot of wonderful people who I still enjoy working with. So that's the thing that what has kept me all these years. Also, the fact that EXUS, the company I work for, is some kind of unique in, in the way that has a culture of constant change or growth. In these 22 years, I have, I have changed multiple times my role as a person. I have grown, and that's something that I think has kept me all

[00:04:18] Craig Asano: this time. Never had a boring day, Well, it's a remarkable journey since 2004, going from you know, project management really with, with the product on the operational side all the way to a deputy CEO, so congrats to, to that journey. You know, take us back a little bit to the time that you joined EXUS so we could get a sense for what collections were like back then and what EXUS as a company was like. We're gonna sort of provide some background because listeners might not really

[00:04:49] Chris Maranis: know much about Indeed. So back in 2004, collections was quite different than what it was today. To be honest most lenders, most organizations were considering collections as a back office operation. Even worse it was considered by some organizations as let's say, a place where you can exile your bad customers. Far from truth, of course, but that's how it was treated back then. And sometimes collection departments were located in some obscure locations or offices, so people would not know what was happening inside. Operationally collections was mostly a team of people in a call center handling large calling lists and a dialer and making, just trying to maximize the number of calls they make each day. There was some queuing, some filtering or prioritization, but very basic. And technology-wise since, you know, we are technology company the number one system I think that was used was the almighty Excel. Probably the best debt collection system of all times.

[00:05:59] Chris Maranis: Big organizations, huge organizations were... have had, you know, had tens of Excels and a lot of emails around no system a big high, a high turnover in the call center, so not an ideal situation. Back then in 2004 EXUS had already introduced its first version of the collection system, the ancestor of the system we currently have, and I remember the name was eCollect back then, and it kind of was rather, let's say, advanced for, for that age. But, you know, comparing with to what we are doing right now, you know, the multi-channels, the artificial intelligence, all the thing we have now, it was, rather old, cumbersome, and not as intelligent for sure as systems are today. So yeah, going from Excel to, you know, the,

[00:06:53] Craig Asano: the first iteration of eCollection software, the platform that naturally has evolved more than once or twice, you're probably talking numerous of, of times to commit to production new, new code and updates. But, you know, you had said that EXUS is dealing with company... countries all around the world. During the... Since 2004, during that growth phase, I mean, what... You must have been one of the very first employees. How, how many, how large is EXUS today? Okay. EXUS is not a large company. EXUS is a company employing

[00:07:25] Chris Maranis: around 170 Okay worldwide. What we do and what we feel distinguishes is the hyper-focus we have decided to put on one skill. Actually, it was 20 years ago, we decided that to be the best in the world and do something, you need to specialize. So we, we take a hard look in what we were doing. EXUS was doing other stuff back then, other enterprise business applications, having also some major customers, including Vodafone and other enterprises. But that when we decided that we actually want to be the best in the world and do something, we had to select what that would be, and that should combine three things. One is something you are really good at, and we saw that we were already really good at collections. Our first system was really bringing results. Then something you are good at, something you love doing, and that would sound weird, and we... But all at EXUS, we all love collections. We are so into collections. We have really love what we are doing. And the third is something that makes economic sense or fuels your engine. And combining all that, we came up that we decided we want to be the best in the world in debt collection software.

[00:08:37] Chris Maranis: That's how we decided to actually stop other activities, even some profitable activities we had,

[00:08:44] Craig Asano: to focus on collections. And of course, since then and for these 20 years, there have been, you know, very big changes and many, know, turning points in history. Well, do you wanna touch on some of the maybe the business turning points as well as the technology turning points over... 20-plus years. A lot has changed, it sounds. 20 years, and actually,

[00:09:04] Chris Maranis: if thinking back of that, actually is a chronography of how the financial industry has changed these years. First of all, I remember 2006, more or less, we had our first implementation for a banking group, a group of companies implementing what we call a blueprint. A blueprint is, actually when you designed a, a master, let's say, implementation designed on the centralized level, and then you deploy in multiple entities of the group in different countries where you adjust, you configure it to adjust to the local regulation or cultural peculiarities. But in that sense you achieve through this blueprint approach economies of scale because they share a lot of stuff between them. And Also the transfer of know-how between different entities of the group, and you achieve what they call control autonomy. So that was our first installation for a banking group, setting the same collection system in seven or eight countries, Southeast Europe and North Africa. But I think what was the biggest change happened in the aftermath of the US subprime mortgage crisis and the Lehman bankruptcy back in 2008.

[00:10:15] Chris Maranis: You know, the crisis reached Europe after that, and then it also hit Greece when we were... back where we were located between 2011 and '13, and we experienced an unprecedented crisis. The GDP fell by 25%, unemployment rose to almost 30%. That was a natural stuff happening. Collection managers, the collection managers I was working with at that day, they almost overnight witnessed their NPL rate, the non-performing loans rates, going from something like 3% or 4% or 5%, which is, you know, an industry average, to 30% or 40%. Wow. Lending just froze, and in this environment, in this unprecedented conditions, together with some collection managers back then, we implemented the first collection self-service portal. This is what we practically say these last years as digital. This is the digital channels. It was back then in 2013, having to support this environment which we, we had never met before, we implementing, along with our customers, self-service portal to help customers in distress to find a solution out of the distress and the problem they were at.

[00:11:32] Chris Maranis: So that was a big change and a big experience for all of us this crisis. Then I think one of, one of another important milestone was a thousand... 2016. It was when the first report by an individual technology analyst, it was CEB Tower Group, North US company. They were then acquired by Gartner. They created the first report, independent report analyzing debt collection systems. Until then, and until recently, there was no technology report, there was no magic quadrant, no report from Gartner or anyone else about collection systems. It was the first in 2016, and we were included. It was a global report, so it was covering the whole world. And EXUS and another I think it was 14 companies in total, were included as the top system in this report. And more amazingly, we were already thrilled we were part of this report. We were still, you know, small and growing back then. But when the report actually came into the market, we were ranked as the top debt collections software vendor in the world with all the big guys there participating, which was for us, you know, a big surprise and I think a turning point for us, made, you know, a proof of concept that we can really working...

[00:12:53] Chris Maranis: we were really working on the path towards becoming the best debt collection software vendor in the world. So think that was another important milestone. Other than that, I can think our first attempts in machine learning in 2018, before AI became so popular as it is now due to the gen AI, mostly the LLMs. Machine learning is here for many years, so we got our first attempt in what we were calling self-adaptive strategies. That was 2018. 2018. Didn't work well. It didn't take off, to be honest, back then, and I think it was a combination of the technology not being very mature yet, and also more importantly, the unwillingness of the banking industry and the people to adapt to such a new, untested methodology. this is rapidly changing now, as we know. And I would, I would set as the last, let's say, important critical point around the pandemic because even before the pandemic hit EXUS was already working on a hybrid model, mostly remote.

[00:14:02] Chris Maranis: So we still had an office, but we were mostly working remote. We were traveling on our customer premises, and then we allowed our people to work from anywhere. But still the world was not let's say, accepting working remote in all situations. There was not a lot of trust that this would work. The pandemic helped helped us a lot to migrate to a fully remote model. People actually accepted that you can have a quality meeting remotely. That if you, of course, follow some ground rules, you can still have a productive meeting. So I think that was a turning point. We are completely remote company. We employ people from 16 countries around the world, think last time I checked, which that means it allows us to recruit the top talent from all over the world. We're not restricted in any geography, and we allow these people to work remotely, apart from the times where we actually travel for our, to our customer location for some specific sessions, which we still prefer happen on site. I think that's some major turning points in our history.

[00:15:12] Chris Maranis: Well, that's a lot. You touched upon some significant I would say

[00:15:17] Craig Asano: pivotal turning points just working with that early group of banks which helped you go global early on, and then being resilient to all these crises that we've experienced. And, you know, the comment about being truly a, a remote business definitely has advantages. But for, for listeners who don't know where the head office is

[00:15:39] Chris Maranis: and, and that... is, is it, is it in Greece or is it in the UK or...? It's in London. It's in London. Yes. Yeah,

[00:15:47] Craig Asano: that It's in London Okay. But you're, you're... We're, we're having this remote video interview, and you're based in Greece, though?

[00:15:55] Chris Maranis: I'm based in Greece. Yeah I recently moved to Greece. I used to live in London several years, but I've, have moved now back to Greece, which is my origin, where I was born and raised.

[00:16:07] Craig Asano: And the food and weather is better there, too, right?

[00:16:10] Chris Maranis: Food is great. Food is great. Okay. Well, no, that, that's covered quite,

[00:16:14] Craig Asano: quite a range, so, so thanks for, for that. So let's fast-forward then a little bit into sort of the modern version of, of EXUS and with, with AI and its impact on collections. You know, talk a little bit about, from your perspective and EXUS's perspective, what the technology is allowing you to do today that you couldn't really do, you know, a few years ago,

[00:16:39] Chris Maranis: even a couple of years ago. It's changing so rapidly. Indeed. answering that, I would by repeating something I said earlier, distinguishing the advancements we all witness now in AI, in AI in regards to gen AI, the LLM, which is something rather new. I mean, say it's new. It's already a couple of years now we're all using them, but still, you know, in the fintech environment it's something new. In contrast to machine learning and the predictions based on machine learning, which are here for several for many many years. So machine learning has existed for many years. Before that most of organizations were using behavioral scorecards which is, let's say, a different technology, working towards the same end which is predictions. Now with the advancement of machine learning, of course, you get more accurate predictions. The accuracy you get with predictions is amazing. You get most fast predictions and more adapting predictions. You know, when the pandemic hit a lot of organizations were already using some behavioral scorecards models that helped them predict the behavior of people in order to adjust their strategies accordingly. But these models, let's say this previous era, let's call them models they were designed and put to practice and they would be recalibrated every, I don't know, six months or a year.

[00:18:10] Chris Maranis: The moment the pandemic people started to behave differently because of the pandemic. This change of the behavior that people started demonstrating actually made these previous models completely obsolete. They did not, they did not have the capacity to predict behavior of people because the behavior of people had completely changed of... due to this, you know, life-changing event global event we all witnessed. In contrast now with our machine learning models, we have the ability to retrain them in... and have them adapt to new behaviors, if not instantly, in a much more automatic and quick way. So they are much more adaptive to the models we used to have previously. And I use this, you know, pandemic event as just to make the point and explain how that affects. Other than that, we have to say that the gen AI and the LLMs are a true disrupter. They have brought now capabilities That were not here five years ago, we were not even thinking about them. Of course, we all know now that you need to have guardrails, you need to have governance, you need to have regulations, and I'm sure we're gonna talk about them.

[00:19:25] Chris Maranis: But still, these agentic AI concept and the LLMs are truly making, you know, a difference in how collections and other businesses, I can only talk about collections,

[00:19:39] Craig Asano: are changing right now. I think it's fascinating that the, because of these global crises, that the behavioral it makes total sense, but if you're not actually thinking about that and how it impacts your, your business. And so when, when AI is helping lenders make those key decisions today in, in 2026, maybe, you know, you can talk a little bit about, you know, how... Like, is it... You know, we, we definitely wanna talk about how AI is helping lenders but, you know, clearly there's a discussion around the, how autonomous those decisions will be. And, you know, maybe you can talk about the industry, what you've seen a little bit in terms of how other companies are employing AI and, you know, how it's used by lenders today in 2026. Or, or just Axis. it's really, you know, up to you to provide some information on AI and its impact on lending.

[00:20:36] Chris Maranis: Okay. The impact of AI on lending, and of course, again, I'm gonna focus mostly on the collections part. Yes, course. Yeah. There's a large part on on boarding approving new loans, servicing the loans. But in the collections part, we have already seen a lot of changes. Mind you, I think the, the, the aspiration and the ambition of the usage of AI versus what is actually right now, today, put in production operation, the gap between the two is big. So there's a lot of discussion, there's a lot of new things being piloted. Still there is a way before we see that deployed in actual operations. And I was just reading just the other day about a survey. It was a survey on 1,000, almost 1,000 tech leaders or risk leaders and only 2.5% of them actually confirmed that they have a customer-facing agentic AI tool in production operation. 2.5 of them.

[00:21:44] Chris Maranis: The same percentage regarding, you know, running pilots around it. That will, will be huge, very big. A lot of things are happening, still there is a way to go to actually embed that in the routine and to the operations. Now, having said that there are multiple areas where AI now comes to help, and the first one is about helping lenders decide who needs attention and what kind of attention and what to do next. So to combine the payment behavior that the customer had before, the contact history you have with this customer, and also the current context in order to decide what to do. I'll give an example. We have a prediction model which we call lazy payer. What is that? There are some people who are perfectly willing to, able and willing to pay, they just pay late. eventually they pay. So if you can identify people in your portfolio, you would probably do a very soft outreach. You don't need to go hard on them.

[00:22:53] Chris Maranis: You don't need to spend resource on them. The guys will eventually pay, so probably a very kind reminder through, you know, an SMS or a WhatsApp, depending on their preferred channel would work. There's also some prediction models that help identify the people that we call them self-cure. So there are some people who will eventually self-cure, as the word says. They will pay the debt without needing any, you know, more resource allocated to them, without needing to even irritate because they will eventually pay. But there's also some other prediction models that can predict if you call someone, whether this person is going to give a promise to pay. In the collections world, this PTP, the promise to pay, is one of the important concepts, is actually calling someone, and this someone, first of all identifies as the person you want to talk with, and this is very important, you have to do the authentication, and then acknowledges the debt, an important step there also. And then stating that they're willing to pay, but just want to let's say given some grace period or just get some help and gives a promise to pay in a week or two.

[00:24:06] Chris Maranis: That's what we call a PTP, a promise to pay. Mm-hmm. And based on the models we have created right now, lenders, when they have a list, I don't know, 100,000 or 200 debtors to call, these prediction models could, with very high accuracy, identify the people who are more probably to give a promise to pay. And therefore, you would prioritize your calling list, calling these people first until going to the next. So this is some areas where prediction help. But let's not forget that prediction doesn't actually recover the money. This is halfway there. This is the prediction. Then you need to engage. And when engaging, then we have other AI tools, and this is also where the gen AI and the agentic AI comes into play with either taking control of the communication, so the AI directly talking with the debtor, or in other cases, assisting the human agent to make an efficient and thoughtful communication with the customer. So these are, let's say, very broad categories where AI has started to be applied with, of course,

[00:25:19] Craig Asano: other areas also come into play if we get into more detail. I mean, it seems that, you know, as these pilots mature and in theory become more successful, they're saving time, they're saving money they're becoming more accurate in their predictions of, of behaviors, it, it's quicker. You know, is there an emerging sort of line that you see with the lenders on, on, and debt collections, that side of the lender's business that, you know, you could see, well, we think AI or, or you think AI is gonna be beneficial for all of these tasks, all of these decisions, but we're gonna draw the line here. Or do you believe that, you know, in the very near future, you know, AI will be having that call with that potential customer trying to solicit that, you know, promise to pay? You know, how far will AI go or, you know, how far is it today in making those decisions? It sounds like it, it's, it's a... I, I'm not sure. I guess I need the answer. It, it's, it sounds, it sounds like there's a lot of activity but are there any fully autonomous AI debt collectors, or is that a, a, a space that you don't think it, it's, it's going to come to fruition?

[00:26:37] Craig Asano: Okay. First of all, I will start with a quote I heard from someone,

[00:26:41] Chris Maranis: and I like very much, that it's very difficult to predict, especially the future. So, especially when we talk about AI, and with the rate that things are changing I would not risk any predictions for, for, you know, more than two or three years. Mm-hmm. But I can, I can say what I see already and where I think or feel things are going to move. So one of your questions well, several questions here, but one of them and I think it's a very important one, is whether lenders draw a line between what autonomous AI could do and where a human intervention should take place. And I would, in a very high level of course, draw the line here where the impact of the decision is or becomes bigger or critical or more important for the debtor. So, talking with someone, just letting them know that they owe an amount, just kindly reminding them or negotiating some repayment plan, that's perfect. And I, to be honest, I expect that AI autonomous, as you say agents are going to take over this part.

[00:27:51] Chris Maranis: That's what we call mostly in early collections or soft collections where automation is expected, where you can have a call center instead of having people calling and needing to adjust your calling list or schedule to the time that people are actually working at the call center. You can take off these restrictions. You can have your AI agents calling at the preferred time of the customer through the preferred channel of the customer, and having these discussions. However, some point when a customer, and this is often the case, fell into distress when there is some major event, so a person must has lost their job they're facing some major health issue. There's any something happening in their life that has put them in a difficult situation. I don't expect, and I don't hope, and I hope humans are still going to intervene there and handle these situations showing the level of empathy that is required for these situations. also due to the fact that there's going to be, and I'm sure there going to be although they're not there already, regulations around Because if things go wrong, you need to know what who made the decision, where this decision tracks back to, and being able to explain where we found ourselves into this decision.

[00:29:18] Chris Maranis: So I, I, appreciate my answer is not straightforward,

[00:29:22] Craig Asano: it's not black and white, but this is how I think things are going to be evolving. I have an interesting question here on my research notes around, you know, we tend to assume that people, like humans, have are safer for, for judgment, like in the example that you're talking about an emotional crisis, somebody lost their job, they're more empathetic. But is there a situation that a computer, a, a bot, an AI is more consistent or they're, they could be fairer for the kinds of decisions in, in debt collection outcomes because a, a person, as you say, they could be tired, they're, they're working remotely around the globe on different files. Do, do you see that eventually that they could, they could be the preferred choice for debt collections even in the complex cases because they're more consistent and fair, and they have what I've learned this new word, this institutional memory because they don't forget. They can go back and read the entire file instantly. And as long as they're programmed to be, let's say, fair, and these are the outcomes,

[00:30:28] Chris Maranis: that it could be more effective than humans? Okay. Allow me, Craig, to make a distinction here between consistency and fairness. Okay. Because consistency is not debatable. A consistent consistency is much easier secured through the use of automated tools, including the AI agent. So if consistency is what we are discussing not using humans, who by the way, even humans hallucinate as AI does. real. I mean, they're, they're only human. When it comes to consistency automated tool and AI tool far better. However, that doesn't make it fair. If, if there is a process, strategy, a process designed right now, which is, let's say, unsuitable for the specific situation of the customer, it's not fair. AI will not make it more fair. Fairness is a different thing, and it's mostly applied by, first of all, the regulators that need to safeguard that, and by the policy makers, the strategy maker of the organization, of the bank, who designs a fair strategy for the

[00:31:43] Craig Asano: Yeah. That, that, that's fair to to use the word that the, the actual decision logic would be, you know, baked in and, and applied, whether it's, it's a human running or executing that file per those rules or, or an agentic computer or, or bot. So one thing you mentioned about, you know, when something goes wrong you know, who is at fault. Do you have a view on where you think the regulatory and the legals will eventually... You know, they're studying it on every file, particular you know, in financial services. It, it, it's, it's a very serious sector. So what, what are your thoughts on regulations where that's gonna

[00:32:25] Chris Maranis: that's a rather complicated issue you touched Craig. And it's a question that is yet to be answered by not only the lenders, the regulators, the vendors, the whole market. Generally speaking, again, that's generally speaking the lender is the one who always retains accountability for what happens. So just saying that, "It's not me, it's the bot that you know, made this wrongful decision to fast-track this person to a legal office," won't cut it. The lender will retain accountability. However, the technology providers will have their own responsibilities. Now, now that becomes complicated because different parts of the world are in different, let's say, levels of maturity, and eventually they're gonna deal with this differently. In Europe GDPR exists for many years now. And there's this Article 22, if I'm not mistaken, which already provides safeguards against decisions which are based solely on automated processing that eventually produce legal effects on a individual. That's already in place.

[00:33:37] Chris Maranis: And right now, EU is formulating its AI Act, which is going to be introduced in the coming period which is going to further add more controls around that. That's Europe On, on the other hand, US is having a different approach. In Canada, as far as I know, OSFI is, is... There's this guideline E23, I'm not mistaken, which says that financial institutions are accountable for the use of the models they use, and that includes also externally sourced models. I think this is under discussion, and it's going to go in effect in 2027. But, you see, there's, there's a lot discussion to be made. And I expect different, as it has been up to now, different parts of the world are going to handle that in a different way. Yeah, I think it's, it... I guess it's early days. The, in, in most countries, unless it's,

[00:34:36] Craig Asano: it's very harmful, it's, it's difficult to put those regulations in market today because they don't wanna restrict on, on the innovation side and, and fall behind That's also important think yeah, we'll have to come back and do this podcast in another three years with you and see what happened. That, that's what we'll have to do. I hope we'll do one sooner than that. Well, I, I think, I mean, it's, it's fascinating, AI's role, and it, it's really, you know... I wanna try something different here for this next segment 'cause we talked about the decisions that AI can help for on the debt collection side versus a human. And so I wanna play a little game, we'll say, that, you Sure I'm gonna have you respond whether, you know, this example is suitable from your perspective or EXUS's perspective to fully automate it, it's okay. Or let AI calculate and, and support a human's decision, but they're recommending. So, you know, the first option is fully autonomous. Second is, we'll make the recommendation. And, and the third is a human, this is best for a human. Got it. Got and, one of those three decisions based on, you know, all your 22 years of experience here.

[00:35:50] Craig Asano: Got you. So for a Ready payment a customer misses a payment. It's, it's a routine payment. They've got no previous problems. The, the debt collection system identifies, you know, here is a suitable repayment plan. Do you allow that scenario to be fully automated,

[00:36:07] Chris Maranis: or just the decision, or it has to be a human? Misses one payment, has a good history, no previous problem. We identify the problem, automate it. Certainly automate the offer. This is, can be structured automation based on the policy by the bank. Offer something to the customer. The customer chooses to accept or not.

[00:36:24] Craig Asano: And then we have a different, you know, have a fork on the road. We have different scenarios, but certainly automated that's based on the bank's policy. That, okay. So it has policies, give it to the robots. So how about a financial hardship example where the customer says, lost my job. I can't make these payments." Mm is that a situation where, again, well, you know the three outcomes. How would you handle it? Yeah. I would certainly pause the standard path,

[00:36:51] Chris Maranis: the standard negotiation path, the automated path when somebody claims, at least states they are in hardship. And I would bring bring a specialist in the picture. Somebody stating there is a problem doesn't necessarily make it a fact. certainly warrants to stop the automated process and bring someone, a specialist, give time and authority to that person to manage that. Of course, I expect AI would support the handover, would give all the information. They might later follow up,

[00:37:25] Craig Asano: but I would bring in a, a specialist case. Specialist in financial hardship How about what I've indicated here as sort of a, a detected vulnerability? So AI detects a, a pattern that they think this customer is vulnerable, but the customer hasn't disclosed they've lost their job or anything. Should the lender or EXUS, you know, act based on what they found and,

[00:37:49] Chris Maranis: and the customer, the borrower has not mentioned anything? One of the reasons we have put these prediction models in place is to provide this kind of inference, this kind of signals. So we should certainly act on that signal, certainly. If it's, again, it's a suspected hardship, I would route it to a human expert. After the signal is generated by the predictive model, I would route it to a, a human expert who would need to do the diagnosis, so we don't still know what it is, establish the facts, do the check-in with the customer, offer voluntarily to help. And depending on the result, we will follow up. if I may say here Craig, it's important when these things happen to close the loop, meaning to feedback to the process the outcome of what happened. Because the AI model needs to improve its prediction capabilities, and this is will only happens if you close the loop. And that's one of the cases where AI fails to be useful. When people take it on the first steps of actually producing something, and they're happy with that, so they're producing some signals, but not closing the loop, feeding back what actually happened to further train the model and improve. That's a very important step.

[00:39:08] Chris Maranis: Absolutely. And then the,

[00:39:09] Craig Asano: the model only gets stronger and, for, for your particular cases. So I have another one here, a debt dispute. So a customer says, "The amount's wrong. I don't, I don't owe that amount of debt." Should AI Is that simple enough for AI to handle or do you think you have to involve a human? Yeah. I would say banks do have specific processes for disputes,

[00:39:29] Chris Maranis: so this is a standard workflow. When when a debt is disputed, it needs to go through a process. Usually, this process involves a person. So a person needs to call up, verify, again, identity of the person talking, verify the balance, and discuss the grounds on which this dispute came, log all the history, and then feedback. So for disputes, again I would go off the automated and use an

[00:39:59] Craig Asano: expert on disputes to handle that. Seems to be a lot of combinations right now with the, the, the complex cases. But so the, the last case or example I have is, is what I'll call legal escalation. It's, you know, customer has just missed payment after payment, and next they wanna, you know, technically move them to what I'll just call legal recover me. So it's, it's a legal decision. Do you think the AI should be escalating those decisions, which has tremendous impact, adverse impact on, on the borrower? Well, as you rightfully say, this is a, a very impactful decision, and I think it's going to be part also of regulatory,

[00:40:38] Chris Maranis: let's say, attention. It is in most of the cases already. So before moving someone to litigation I think again, a human expert needs to intervene. Although all the evidence are gathered by the AI, let's say, agent verifying that, going through affordability reviewing the situation, and taking the final decision, and being accountable for this decision should be a human being because that gives me a good opportunity to, to add something here. Introducing AI agents does not remove accountability from the organization. In contrast and that's something which I heard I, I was, I was in a in a FinTech event in Frankfurt last week about AI. And there was something said, so that's not me, I'm just quoting someone, but I thought it was spot on. So we all talk about human in the loop. So we have someone in the loop, as I'm talking right now.

[00:41:45] Chris Maranis: There's a person to make the ultimate decision. But you need to have someone on the loop, meaning someone monitoring the whole loop, the whole journey, making sure that it works as it should work, being accountable for the decision at the end of the day. So if things go wrong, there's a human accountable, not a bot accountable. There's a human accountable, and also has a kill switch, being able to pause that. So further to the human in the loop, the human on the loop, and especially for this, what we call special workflows, which for bankruptcy, for litigation, for insolvency you need to have this let's say, design in your organization. Yeah, absolutely. The, you know, AI can really perform incredibly,

[00:42:37] Craig Asano: but in terms of governance and accountability the, the humans surely should take precedent and, and priority. No, that's fantastic. So I, I think these cases provide a lot of insight into the decisioning and how AI interacts with humans or what they could potentially automate in the future versus all the way to, to the governance and the legal escalation and the more complex cases. So thanks for sharing those. So moving on here. I wanna You know, when I was researching this conversation, I came across something online that you had spoken to before. I thought it was interesting. You talked about the business case for caring in collections. So what, you know, what do you mean, and, and does Do lenders think like that? Is this, is something that, you know, only EXUS thinks about or, or you? Or what is the business case for caring?

[00:43:30] Chris Maranis: Yeah. Good point. Actually this was what you read, this article was sparked by a personal experience of mine some, I don't know, seven years ago, I think that experience brought forth for me something that was always there but it was made clear. To, to cut a long story short, I was in a management meeting with my management team, my peers, and I was challenged by my coach to set a breakthrough goal. Something that I love to do, but it was very, very difficult to actually do. So I did commit to play guitar electric guitar with my 16-year-old son in, in front of the whole company in the Christmas event, which you might say is not a big deal, but it was for me because I had never touched a guitar in my life. I don't know how to play guitar. And it was what, was June when I said that, and, you know, Christmas was just, you know, a couple of months down the road. Anyhow, the, the interesting thing was that the, my team did disregard or mock me for that. In contrast they supported me. I got a lot of support from my team. They kept me accountable, and I did it. I actually played Sweet Dreams by Marilyn Manson, one of my favorite Okay with my son in the Christmas event.

[00:44:42] Chris Maranis: what that uncovered for me was that being in a great workplace it's means helping people become more than they think they can be. And you know, there's a myth that caring for people is something soft. While in business, what really counts is, you know, KPIs, performance indicators, pressure. What, what I truly believe and strongly believe is that caring for people is not separate from performance. It's actually one of the drivers of performance, and that's what we do at EXUS. We really genuinely care for our people. Caring for people doesn't mean going easy or soft on them. That's not happening. We ask a lot from our people, but we really deeply care for them, and we have made our modus operandi. We call it our flywheel. So we take extra good care of our people, and our people, in return, they do the same with our customers, which are the collection teams, the people working at the collection departments. They take extra good care of our customers. Mind you that our customers, further to being, you know, large enterprises, at the end of the day, they are people, people that have to make decisions under pressures pressure that need to you know, achieve their goals, but at the same time they have to show the same care for their customers who are the debtors.

[00:46:03] Chris Maranis: And this is, this is a flywheel that actually works. We take extra good care of our people. Our people take extra good care of our customers, the collections teams. And these people are in, are capable to provide this extra good service to the debtors, and that actually works. And when I mean it actually works, this is not just, you know, fluffy stuff. EXUS has been consistently growing in an double digits, I may say, for almost a decade now.

[00:46:33] Craig Asano: So this is actually working in business terms, not just having a good time at work. It, it's the it's known as the golden rule. I, I think it's, it's treating people how you want to be treated and, you know, what you're touching upon, you know, the culture, it's, it's, it's a great leadership lesson for small and, and big companies as well. And it's good to hear that. We don't hear that enough, and I, I'm, I'm glad that you, you that article fleshed that out and we, we saw that. I wasn't exactly certain what that was, so I wanted to get your opinion, and I absolutely agree, so that's fantastic. So one of the reasons that, you know, brought you to NCFA's Fintech Fridays podcast here is that you've... EXUS has an expanding presence in Canada,

[00:47:18] Chris Maranis: and it's now Working with a major Canadian bank on its collections side with the technology. Can you tell us a little bit about, you know, your, your, your footprint here in, Okay Canada and, and the relationship and, you know, your views on the Canadian market? So indeed, we have recently expanded our presence in Canada, working with one of the major in the country. And Canada for us is, I would call it a long-term commitment. We strongly feel that we can add value by bringing the expertise we have from another 40 countries in the world we have worked with these two last decades, but also this unique service level approach we have to the local market. We have already established a trusted relationship with our first customer, and plan to, of course, build on it. And as we have done in all other markets, we have, let's say, increased our footprint. We will allow results and word of mouth do the rest because this is actually how EXUS has grown, by word of mouth, to be honest.

[00:48:26] Chris Maranis: You know, the collections industry, the credit industry, let's say, it's not, it's not that big as you can expect. I have connected with collection managers in all these countries, and we have worked with, and I've seen that the market's not that big. And people talk, and people move from organization to organization. And the best marketing we get is actually from successful implementations, and that's why we also plan to expand in the Canadian market, by being successful, by making, making our first installation in the country being a center of excellence, something that other organizations would, let's say, be envy of and would like to also put forth for their own organization. Now, I, I'm assuming here you,

[00:49:13] Craig Asano: you can't say too much about the implementation but maybe, you know, from a any large bank's perspective, when they go through modernizing collections Mm-hmm sort of integrating that technology, what... You know, can you talk to us little bit about those experiences? What, what is the most challenging hurdles in those implementations that any large bank or even a mid-sized bank has Mm deal with, at least when integrating collections platform technology? Greg, if you allow me here, I will, I will draw from the experience I have, not from Canada, but from multiple tens of installations around the world because some patterns are clear.

[00:49:57] Chris Maranis: And it doesn't matter if it's a auto finance company a universal bank, a consumer finance, a multi finance, a leasing. We have all these kind of lenders, and it may be in Indonesia, in the Philippines, in Saudi Arabia, in the UK, Netherlands or Canada. There are some things which I always see are the key challenges in implementing a modern debt collection solution. I would say the first one is, the hardest part, is to getting the data right. Getting on time and on quality the data. Everybody's saying that. I'm not new to that. Garbage in, garbage out. If you don't have the data stored and be able to gather, consolidate, and feed the collection system, then the quality of the output you will get would be low. I've seen organizations, huge organizations, very advanced and well-respected not having the quality of data they needed even to uniquely identify customers with multiple products in their organization. You know, one of the most important things you can do in collections is to work on customer level. So for example, Greg, if you have a mortgage your bank and you have a credit card, and you are paying your mortgage regularly every month, and you just miss one payment, just a small, you know, $50, $100 payment on your credit card, you wouldn't expect them to call you first thing on Monday morning and tell you, "Why are you not paying your credit card when you have been so regularly paying on your mortgage?"

[00:51:34] Chris Maranis: You would expect they would, you know, see the big picture and you know, treat you as the customer you are. Sometimes this is hard for some organizations because they fail to consolidate information that comes from legacy systems, back office systems that haven't been let's say, consolidated. So that's one thing that affects a lot of projects, the quality of the data in the organization. The second one is the coordination between the IT and the business. So the business teams usually have a clear view on what they need. They have the urgency, they have the requirements, they have the vision. On the same time, the IT department has a portfolio of projects, and in those there's tens, if not hundreds of projects that need to run on the same time. And these two, let's say, teams, organizations sometimes fail to sync or find their common ground to make, you know, to move let's say in unison. And we have found that one of the services we have offered, which is not in the core services but this is something required, is to be the glue, let's say, between the IT and the business, to be the API, say, that translates, you know, business world with IT world, and help them, you know, proceed with a, a common milestone, so with the project schedules we have.

[00:53:01] Chris Maranis: That's the second thing. And the third one is when an organization is trying on the same time to change their infrastructure, their technology, when on the same time changing their strategies, their policies. So if you, if you're changing both at the same time, both infrastructure and the strategy, then there is a big challenge on actually testing if what you have generated is according to what your expectations are. You don't have to check against something. So that's why a lot of organizations sometimes do the let's say the lift and shift type, changing their technology without changing the processes, or changing their processes if the technology is sound. Or if the technology is not sound, first doing the technology upgrade, and then building on that technology, doing all the changes that this new technology enables. So I would say these are the common

[00:53:58] Craig Asano: challenges I've seen around the in different lenders. They certainly sound like challenges a large Canadian bank might just have. Why should they be different than the rest of the world? Yeah. Well, you know, you often hear legacy data. We've all experienced if working for a large company the business versus the IT teams, you know, trying to control and, and just having that alignment and the political will from the bottom and the top to, to do it right and, and properly. But it's exciting times for sure. I was just having a look at the time here. We're gonna move to sort of the future of collections discussion a little bit as we move to, to wrapping up here. You know, we talked a little bit about agentic AI. And from your perspective, where do you see in the few years all the innovation happening? And, you know, how And then after that, we wanna talk a little bit about the actual innovation AI or otherwise. You know, what, what's the future for EXUS? But first, let's talk about the agentic AI and, and its impact on collections in Where, where do you see it going from So the,

[00:55:10] Chris Maranis: we already discussed the part of let's say prediction and decisioning, which is already advanced. And I think more and more being more and more accurate a lot of the decisioning is going to shift towards prediction machine learning models. But I think the biggest disruption right now that's happening on the gen AI part, which is what most people relate as replacing the human agent with a bot. Again, it's difficult to predict the future. I don't think we're gonna get to what's called the complete agentless environment. Of course, the role of the agent is going to substantially change. They're going to be less agents, and the work the job description is going to be completely different. It's going to be more challenging, which is good, it's great. But more and more contact is going to happen automatically and through agentic AI as they can select the best time, the best channel, and handle more and more discussions. This, let's not forget, it also reduces the operational costs of the organization, which one of the major thing and the after.

[00:56:20] Chris Maranis: And also the consistency you talked about earlier comes into play here, and gives another point on automating contacts. What remains to be solved, and for the time being, I think it's going to halt a bit, this migration, is the requirement for accountability and for explainability. It's not only regulations. It's, it's regulations, it's ethical, it's business. For many reasons, you need to be able to explain why something happened. Why was this customer contacted or not contacted on that day? Why was this message specifically on that day sent to this customer? So this is something the whole industry is working on, and I think with the regulations that are going to come in play the next years, we're gonna see more and more of this business being automated and getting over to the AI Yeah, absolutely. Well, as you say, it's tough to predict, but we're living through some fantastical times, I, I will say, on, on the innovation front. So from XS's, you know innovation vision,

[00:57:29] Craig Asano: you know, can you share a few projects that you might be excited about? What excites you? What's coming down the pipeline? Okay. So there are, there are tools that have already been developed, have been piloted. Some are already in operation,

[00:57:43] Chris Maranis: some under pilot operation. That includes, let's say, the AI negotiator. This is a tool that actually handles communication with the customer directly, with the debtor. And we also have the AI coach, which is something like, a co-pilot for agent that helps the agents in their communication, but it also helps the supervisors to manage their teams. If I give a quick example when you are a supervisor in a call center, one of the tasks you have to do is to actually make sure, do, you know, the, your QA, your quality assurance. Make sure you that all policies are being followed, and that includes also eavesdropping on some of the communications that your agent have with people to make sure that all regulations are followed, that the bank's ethical and strategic guidelines are followed. Imagine having 200 people in your team, and they make something like 200 calls per day. Can you actually eavesdrop on all these calls? No way. You can just, you know, sample one or two.

[00:58:51] Chris Maranis: With this AI coach we have developed, all communications are audited, and the supervisor gets summary of the insights and the results of all these communications. So they can very quickly do their performance manager on their teams, they know which ones are performing well, and also tune their messaging in all the discussions they're having. So this is something which already happening, and I think it's a big, big change for collections operations. And if I had to choose one of the things that, you know, are in the pipeline to come in the future, I would say something that our innovation lab is currently still, you know, fleshing out. It's the regulatory compliance agent. And, you know, we, we, we operate under a very regulated environment, and these regulations change constantly. And collection operations need to remain compliant at any times. So this is a big task, being aware of all the regulations and making sure that are, at any time, they are followed. So this regulatory compliance agent is a tool who is going to monitor all changes in regulations and make sure that all internal processes abide by these regulations for the bank.

[01:00:06] Chris Maranis: This is still in design. It's something, you know, it's still in a let's say prototyping phase. And hopefully we will have seen it, you know, come to market later next year. Yeah, it's super interesting because,

[01:00:18] Craig Asano: it's, as you said, it's, it's a, it's a massive task, but it cuts across and into or maybe through all the other agent processes. So in a multi-agent platform and, stack. But it, its impact is, is critical to, to all, any operations and, you know, it's gonna have impact on costs and just making sure that these transactions are, are legit and, and legal. So fantastic. I can't believe that the time has come on here. We're, we're going to go to our rapid fire questions. These are, you know, just expecting short you know, short answers just to have some fun.

[01:00:58] Chris Maranis: Rapid fire. Sometimes it's a bit of business, sometimes it's a bit of personal. So we're just Let's go short answers. So the first rapid fire question for you, Chris, is the biggest misconception about collections. That's easy. The biggest misconception is that collection starts

[01:01:12] Craig Asano: after the relationship with the customer ends. Totally after the end. I see. Good answer. Next rapid fire. What's one thing that the collections

[01:01:21] Chris Maranis: industry needs to stop doing? Thinking of applying or thinking of applying AI

[01:01:26] Craig Asano: to do more of something that does not work. Yeah. You can't automate something that's, that's broken. It's broken for a good reason, right? Next question. One lesson that you'd give yourself when you joined XS way back in 2004, 22 years ago.

[01:01:42] Chris Maranis: Oh, to my much younger self. To your much younger self. Yeah, that's, that's I think,

[01:01:47] Craig Asano: I think a good advice is talk less, listen more. Well, you've done a good, good job today. Next rapid fire, what still excites you most about the industry after 22 years?

[01:01:59] Chris Maranis: I think the best moments I experience when we get, me and my team get the thank you notes from our end users mentioning that how we

[01:02:08] Craig Asano: somehow, even through technology, positively affected their lives. That is the business case for caring in full circle right there. So last rapid fire question, what's on your personal bucket list that you haven't done yet, but you will do it? That's personal, so not business. Personal It's a personal bucket list.

[01:02:26] Chris Maranis: If you wanna That's easy. Yeah. That's easy. Yeah. It's been for many years, probably gonna stay for many years. That's to read James Joyce Ulysses. Oh. You, you could just pick that book up, no time? I've tried in my 30s, I've tried in my 40s, now I've just entered my 50s. I'm gonna try again, but this is a bucket

[01:02:44] Craig Asano: Well, you get that in, in your retirement plan the, the golden years to come. Well I just, you know, wanna thank you, Chris for sharing your, your knowledge. It, I, I've actually learned a ton. One thing, you know, as we wrap up this podcast how can people who get in touch with you or, you know, if they have more, they wanna learn more about EXUS or potentially,

[01:03:10] Chris Maranis: you know, discuss the platform or how do they contact you? I would say that's rather easy. You can find EXUS online, E-X-U-S. It's rather simple. And of course, I'm on LinkedIn. And another way to find about EXUS, just search and find about making collection heroes. That's our trademark. So making collections heroes is what we want to do. Search for that and you'll find

[01:03:34] Craig Asano: Sounds like an amazing company to, to work for. Thank you. Chris, at, at this point, we're just gonna, to wrap up, and is there any last message that you wanna say to our listeners here before we wrap? Well, first of all, I would like to thank you, Greg. It's,

[01:03:51] Chris Maranis: I look at the clock now and I see it's one full, one hour we have been talking. That was a very interesting discussion. Thank you for prompting these questions. And what I would like to say is that it's a chance for me to say that collections on a, is much more complicated than what people think, and it's much more impactful than what people would think. And I would like to just say kudos to all the people that are working in collections all these years and have been serving the debtors, helping them, while at the same time getting, you know, some negative spotlight

[01:04:28] Craig Asano: on their job. I just want to say I really appreciate them, and feeling great working with them. It's a very positive, you know, spin or, or perspective, Chris. It's, it's fantastic. So wanna wish you and, you know, the entire 170 plus team at EXUS, you know, all the success in, in the future here in Canada as well as you expand and, and grow your, your footprint. Thank you very much, Greg. you know, welcome for that, and well, thank you for sharing your insights today. And with that, we'll just wrap up here. So to everyone and our listeners, if you're new to Fintech Fridays, please check out some of the incredible past episodes on the site. I think you'll be surprised with what you find. We look forward to seeing you next Friday for another episode of Fintech Fridays. Have a great weekend, everybody. Take care.

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Budget 2026 Lowers Barriers for Financial Competitors in Canada

November 6, 2026 | Insight | Competition And Market Structure, Payments Infrastructure And Money Movement, Capital Markets Infrastructure And Funding

AI illustration of Canadian financial competition and fintech growth represented by digital payments, Canadian currency and Parliament Hill in Ottawa

More Competition in Canadian Finance With Tougher Consumer Rules

On November 5, 2026, Finance Minister François Philippe Champagne tabled Budget 2026 with a financial sector package aimed at making it easier for credible new competitors to enter, raise capital and grow. The Budget 2026 financial sector measures cover bank approvals, ownership, deposit funding, payments, stablecoins, investment capital and commercialization. Separate measures tighten fraud, financial crime and consumer protection. Many of the digital finance building blocks started in Budget 2025's fintech and capital agenda. A year later, some are reaching implementation while Budget 2026 goes further on bank entry, ownership, funding and competition.

Canada's six largest banks still hold about 93% of banking assets, leaving new entrants to compete against institutions with major advantages in deposits, distribution, capital and customer relationships. Outside banking, Canada also has a large C$14 trillion non bank financial system spanning investment funds, pensions, insurers and other financial firms. Canada has plenty of financial activity, but needs stronger competition in core banking and payments.

Will Budget 2026 Make It Easier to Start and Grow a Bank?

Ottawa wants to add competition as a secondary statutory objective for OSFI while keeping financial stability first. Proportionality, compliance burden and market impact would become explicit considerations when OSFI regulates and supervises financial institutions. Smaller institutions often carry many of the same fixed regulatory costs as much larger competitors, so the way those rules are applied can affect whether a new entrant can build a viable business.

Peter Routledge, Superintendent of Financial Institutions

“Our role is to ensure the prudential framework does not create unnecessary barriers to responsible competition.”

OSFI's streamlined approval rules for targeted new entrants already use a 12 month target for formal review after OSFI accepts a complete application. That clock doesn't include all the work required before filing or everything needed before a new institution can begin operating.

Budget 2026 proposes a maximum one year statutory decision timeline for new banks, trust and loan companies and insurers. It would also remove some self dealing restrictions that can limit how a new institution organizes itself while waiting for approval. A ministerial policy statement would give applicants more guidance on entry, transitional relief and proportional regulation. Applicants still need capital, governance, systems, risk controls and a credible business plan, and the legislation still has to define exactly when the statutory clock starts and stops.

Santander first published notice of its Canadian bank application in July 2019. Santander's Canadian banking licence followed years later, with an amended structure involving its Canadian finance businesses receiving an order to commence business in March 2025. The application changed along the way, so that full timeline can't be compared directly with Budget 2026's proposed one year decision period. It does show how long the full path into Canadian banking can take.

A challenger still needs enough capital to grow. Budget 2026 would raise the equity threshold at which a bank must become widely held from $12 billion to $25 billion. Certain foreign bank subsidiaries with less than $8 billion in equity would get more ownership flexibility, while federal credit unions could bring in a wider range of qualifying cooperative shareholders.

Those rules leave successful challengers with more room to raise capital before ownership restrictions tighten. Canada has already added new entrants such as Questbank. New banks still have to attract enough deposits and customers to take meaningful share once they're licensed.

Budget 2026 also proposes raising CDIC protection from $100,000 to $250,000, adding temporary protection for high balances after events such as a home sale and removing the limit for eligible deposits in registered and tax free accounts. Finance says stronger coverage can improve smaller banks' access to lower cost funding. Customers holding larger deposits would also have less reason to favour a large bank simply because of its balance sheet. The existing $100,000 limit remains in force until legislation changes it.

Ottawa also plans to improve funding access for small and medium deposit taking institutions, expand voluntary exit options and keep making prudential requirements more proportionate to size and risk. That continues the direction already visible in OSFI's competition and growth approach. Easier entry won't mean much if firms can't afford to stay and compete.

What Changes for Payments, Open Banking and Stablecoins?

Canada's Real Time Rail is scheduled to launch on November 9, 2026. Budget 2026 didn't create RTR, so the launch shouldn't be treated as a new budget initiative. The budget starts the next policy phase with an early 2027 payments consultation, a review of the Canadian Payments Act and proposed changes to the Retail Payment Activities Act.

Canada had already started opening core payment infrastructure before this budget. Federal changes made regulated PSPs, qualifying local credit unions and designated clearing houses eligible to join Payments Canada. By October 2026, 22 new members had joined Payments Canada after the access reform, with 20 becoming eligible because of the new rules. The group includes Wise, Float, KOHO, Neo Financial, Adyen, Remitly and several credit unions.

Membership changes who can get into the system, but it doesn't provide automatic access to every rail. Canada's Real Time Rail access rules still require settlement arrangements, technical integration, testing and certification. Wider access can reduce dependence on incumbent intermediaries, but fintechs still have to turn that access into better products, pricing or service.

The RPAA amendments would strengthen Bank of Canada supervision as the regulated PSP market matures. Ottawa also wants provinces and territories to work toward more consistent consumer protection for payment firms. Different provincial requirements can add cost to a fintech serving customers nationally even when the service itself runs through one platform.

See: Canada’s Financial Infrastructure Opens to More Competitors

A voluntary digital credentials pilot is also planned for financial services. Reusable credentials could reduce repeated document checks and strengthen onboarding, but the budget hasn't defined the technical model or participants. Banks and fintechs only gain if the credentials work across organizations rather than create another closed identity system.

Consumer driven banking gets a smaller update because most of the framework was already underway. Budget 2026 proposes clearer annual banking fee information supported by data sharing, while Canada's broader consumer driven banking market continues toward regulated data access and payment initiation. The budget doesn't announce another accreditation model or a new timetable for write access.

Budget 2026 changes how banks could issue stablecoins. Canada has enacted the Stablecoin Act and published proposed operating regulations, but the regime isn't fully in force. Federally regulated financial institutions would be prevented from issuing stablecoins directly and would instead have to use a non financial institution subsidiary regulated under the Act.

A bank would still bring capital, distribution and customer relationships, but its issuing entity would sit inside the same Canadian stablecoin regulatory framework as other covered issuers. Final reserve, redemption, custody, capital and insolvency rules will determine how close the competitive treatment really becomes.

Budget 2026 would also extend the Stablecoin Act to foreign financial institutions that aren't already prudentially regulated in Canada. Canadian PSPs, wallets and exchanges will want access to credible global stablecoins their customers already use. Foreign issuer rules therefore affect product choice, liquidity and integration costs even for Canadian companies that never plan to issue a stablecoin themselves.

Canada and the EU are also exploring connections between their instant payment systems and wider access to each other's banking, insurance and fintech markets. There is no new market access yet. If the work produces operating rights, Canadian fintechs could gain a larger payments corridor without building every international connection separately.

Which Budget 2026 Tax and Capital Changes Help Fintech Founders?

A qualifying individual could exempt up to $15 million in capital gains for each qualifying business under the proposed Canada Growth Incentive. The headline is large, but the eligibility tests narrow the pool considerably.

The person must be at least 18 and resident in Canada in the year of the claim. The company generally needs to be a Canadian controlled private corporation when the shares are issued, with combined related corporate assets of no more than $100 million. The shares normally need to be newly issued on or after November 5, 2026 and held for at least 36 months. Canadian business and asset tests also apply for much of that period.

Financial and insurance businesses are excluded. A software company selling technology to banks may qualify depending on what business it actually carries on. A bank, lender, insurer or other company operating as a financial business shouldn't assume it does.

Existing founders also shouldn't assume shares they already own suddenly qualify. The new rules generally apply to shares issued on or after Budget Day. Finance estimates about $715 million in fiscal cost over four years but doesn't publish a reliable count of qualifying individuals or companies. Its impact analysis expects nearly 84% of beneficiaries to have adjusted gross income above $200,000 and more than 75% to be men.

The incentive leaves more capital with qualifying founders and investors after a successful exit. The enhanced small business rollover also gives investors more time to reinvest qualifying proceeds, including additional flexibility for some future equity agreements such as SAFEs.

SR&ED may reach a wider group of fintech and regtech companies. Budget 2026 proposes adding certain commercialization costs tied to eligible R&D, including necessary regulatory approvals, certifications and intellectual property protection. Ottawa estimates $930 million over five years and $235 million annually after that. Marketing, distribution and ordinary sales costs don't suddenly become eligible.

The $750 million Early and Growth Stage Investment Strategy remains part of the startup capital picture, but it isn't new Budget 2026 money. Budget 2025 announced the BDC managed program, with $75 million for pre seed and seed investment and $675 million for later and growth stage capital.

The $25 billion Canada Strong Fund adds another route for private capital into Canadian projects and high growth companies. The Fund launched earlier in 2026, while Budget 2026 adds more detail on minority co investments, strategic investments and a new retail product planned for 2027. Canada Strong Notes would let individuals invest alongside the Fund through participating financial institutions, with principal protection, a coupon and some participation in Fund returns. Final terms will determine whether the Notes become a meaningful new retail investment channel.

Ontario's decision to join Canada's securities passport system could reduce duplicated work for companies raising capital across provinces. Ontario is the country's largest capital market and has historically sat outside the passport. Joining won't create more investors, but fewer duplicate filings and reviews can make national financings easier to execute.

Budget 2026 leaves NI 45-110, accredited investor rules and retail exempt market access largely untouched. Canada's C$1.5 million crowdfunding issuer cap remains in place, despite NCFA's longstanding position that the limit should rise to at least C$5 million to give smaller issuers a more practical path to growth capital.

Life insurers get more investment flexibility as well. Ottawa plans to broaden the infrastructure investments permitted under the Insurance Companies Act. Canadian life insurers manage large pools of long duration capital, so wider investment powers could direct more institutional money into domestic infrastructure without creating another government funding program.

What New Rules Will Banks, Fintechs and Financial Firms Face?

Budget 2026 combines stronger competition with more accountability for firms serving consumers. Fraud losses, banking fees, mortgage costs and account switching all affect whether consumers can benefit from having more providers in the market. Several measures therefore target the cost and risk of everyday financial services rather than market entry itself.

  • Fraud responsibility Canadians reported more than $704 million in fraud losses in 2025, and Ottawa says reported cases may represent only 5% to 10% of actual losses. A planned Multi Sector Anti Fraud Framework would require banks, telecom companies and digital platforms to prevent, detect, disrupt and respond to fraud. The Bank Act would also set consumer liability at $0 for unauthorized account transactions when the customer wasn't grossly negligent.
  • Banking fees Federal rules that took effect in March already cap NSF fees at $10, down from charges that had reached roughly $45 to $48. FCAC estimates NSF fees exceeded $1 billion in 2025. Budget 2026 now proposes one annual statement showing the total fees paid on chequing and savings accounts. Clearer total costs make it easier for customers to compare providers and decide whether switching is worth it.
  • Credit card interest Ottawa plans to consult on requiring credit card payments above the minimum to go first toward the part of a balance carrying the highest interest rate. That would reduce cases where consumers are paying down cheaper debt while more expensive balances continue accumulating interest.
  • Mortgage competition Budget 2026 proposes more disclosure of insured mortgage rates, raising the home price limit for optional mortgage insurance from $1 million to $1.5 million and allowing 30 year amortizations where at least one borrower is a first time buyer or the home is newly built. Private mortgage insurers could also offer multi unit mortgage insurance on projects with up to 50 units. The government says the changes are intended to give borrowers more lender choice and increase competition in insured mortgages.
  • Income verification Mortgage lenders and insurers could gain access to a CRA income verification service, backed by $13 million over three years to develop and pilot it. Direct verification can reduce reliance on documents that are easier to alter and gives mortgage technology providers another digital verification tool.
  • AML supervision Budget 2026 proposes moving primary AML and terrorist financing supervision of federally regulated financial institutions from FINTRAC to OSFI while expanding information sharing between the agencies. That would add another major change to Canada's tightening AML and financial crime regime, just days after Bill S-8 proposed tougher controls for money services businesses, crypto ATMs and large cash transactions. OSFI already sees capital, governance and operational risk inside federally regulated institutions, so firms could face more closely connected prudential and financial crime supervision.
  • Branch closures and switching Banks closing branches would have to publish notices online, waive certain account closing or transfer fees during the prescribed period and support authentication of government issued identification for remote account opening. Those measures make it easier for affected customers to leave one provider and open an account elsewhere.
  • Payday lending The federal exemption would require a minimum 42 day loan term, repayment in instalments and no credit insurance charges. That changes the economics and product design of short term lending rather than relying only on another disclosure rule.

Fraud prevention becomes more commercially important when firms carry more of the loss. Banks and fintechs have stronger reasons to improve authentication, identity verification, transaction monitoring and intervention before money leaves an account. Wider access to non public beneficial ownership information and stronger powers to dissolve corporations used for fraud add another layer to those controls.

See: Why Canada Keeps Tightening Its AML Rules

Several other measures deal with financial system resilience rather than fintech competition. The Bank of Canada would gain authority to hold foreign currency for emergency lending to banks under severe stress. Ottawa also plans a Canadian Earthquake Insurance Facility, while federal pension rules would allow more electronic communication and reduce some administrative requirements.

The Minister of Finance would also gain authority to order banks and related institutions to sell investments in Canadian businesses when national security concerns arise. Financial institutions buying technology companies or other strategic assets would therefore face another potential review consideration.

Takeaway

Canada has spent years talking about more financial competition. Budget 2026 puts more of the plumbing behind it. The opportunity is real, but access and competitive gains only appear if new entrants can turn it into better products, lower costs and meaningful customer choice.


NCFA Canada logoThe National Crowdfunding & Fintech Association (NCFA Canada) is a financial innovation ecosystem that provides education, market intelligence, industry stewardship, networking and funding opportunities and services to thousands of community members and works closely with industry, government, partners and affiliates to create a vibrant and innovative fintech and funding industry in Canada. Decentralized and distributed, NCFA is engaged with global stakeholders and helps incubate projects and investment in fintech, alternative finance, crowdfunding, peer-to-peer finance, payments, digital assets and tokens, artificial intelligence, blockchain, cryptocurrency, regtech, and insurtech sectors. Join Canada's Fintech & Funding Community today FREE! Or become a contributing member and get perks. For more information, please visit: www.ncfacanada.org

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